--- title: 'Accounts Receivable & Collections Specialist at TeleTracking Technologies, Inc.' canonical: 'https://feeny.ai/job/accounts-receivable-collections-specialist-teletracking-technologies-inc-3k5p7njfsp0q' type: 'job' last_seen: '2026-11-04' --- # Accounts Receivable & Collections Specialist at TeleTracking Technologies, Inc. - **Company:** TeleTracking Technologies, Inc. - **Location:** Pittsburgh, PA - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-04 - **Apply:** https://job-boards.greenhouse.io/teletrackingtechnologiesinc/jobs/5470216008 ## Job description ## About us TeleTracking began with a simple but powerful belief that no one should wait for the care they need. More than a slogan, it’s a promise to continually improve healthcare. TeleTracking builds groundbreaking technology incorporating deep clinical expertise. Our solutions are used in the nation’s largest healthcare systems and around the world to positively impact patients, families and communities. What’s your contribution to the TeleTracking story? When you chose to bring your passion and skills to helping achieve our purpose, you’ll be part of a team that understands that there’s a human life behind every data point.   Your skills, curiosity, and compassion—will help fuel our innovation and achieve the TeleTracking promise of revolutionizing modern healthcare. ## About the role The Accounts Receivable & Collections Specialist (The Specialist) is responsible for initiating calls to complex and difficult customers to collect payments and settle accounts.  Follow up on delinquent account updates and maintain accurate financial records including accounting, receivable, and credit records.  The Specialist must maintain accurate records of all customer conversations within the company's ERP along with any other internal house of record.  May be responsible for ad hoc customer billing and responding to customer inquiries regarding invoice disputes. The Specialist may also provide support to the Cash Applications team which records, verifies, and posts payments received by the organization.  Ensures transactions are recorded promptly and accurately in accordance with internal accounting policies.  Reconciles payments with accounts receivable ledger and prepares reports of delinquent accounts. ## Experience and Skills A successful Accounts Receivable and Collections Specialist actively manages the Client accounts with little supervision and has strong interpersonal knowledge to easily connect with and influence clients to agree to collection terms.  Additionally, the Specialist knows how and when to partner with internal stakeholders to leverage collections efforts. ## What you will do Collections (70%) - Achieve assigned collection goals. - Contacts customers via phone on status of current and past due invoices. - Prepare and send collection emails/letters. - Updates CRM software on all customer communications. Accounts Receivable (20%) - Partners with and provides updates to internal stakeholders on top Past Due accounts to completes Monthly & Quarterly AR allowance. - Develop and Maintain processes and procedures surrounding the monthly cash forecasting process. - Actively seeks out opportunities to improve and streamline department processes to reduce Accounts Receivables. Other duties as assigned (10%) - Processes statements per Clients/Auditor request. - Provides Ad hoc reporting as required. - Maintains and develops clear work instructions for assigned duties and trains incumbents in those areas. ## What we look for 3 to 5 years of collections experience. (Required) Prior billing experience. (Preferred) Accounts Receivable experience. (Preferred) ## Skills Passionate about achieving assigned goals while building and maintaining impactful client relationships. (Required) Clear and concise communicator with the ability to explain and train as a subject matter expert in assigned duties. (Required) Independent, strategic thinker with a "can do" attitude. (Required) Strong and tactful negotiator skill set. (Required) Accounts receivable and billing experience. (Preferred) Education Bachelor's Degree (Preferred) High School Diploma (Required) Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. ## Benefits - Employee Medical/dental/vision premiums paid 100% - family members without coverage Medical 100% - small cost for dependents on dental and vision, which start from day one! - Life and AD&D - Flexible Spending Accounts: Medical, Dependent Care, and Transportation - 401 (k) Retirement Savings - Tuition Reimbursement - Military Paid Leave (up to 6 months of base salary while on military leave) - Paid Time Off - Paid parental leave Disclaimer: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. TeleTracking is an Equal Opportunity/Affirmative Action employer. TeleTracking recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. ## About TeleTracking Technologies, Inc. ## Company Overview - **One-liner**: TeleTracking provides an AI-powered operations platform that helps hospitals and health systems optimize patient flow, manage capacity, and automate clinical workflows. - **Entity Type**: Private (Series C / Debt Financing) - **Headquarters**: Pittsburgh, Pennsylvania, United States - **Founded**: 1991 - **Founders**: Michael Zamagias (Chairman & Co-CEO) ## Core Business - **Primary industry**: Healthcare operations technology (healthcare IT) - **Target customers**: Hospitals, health systems, government agencies (B2B, enterprise) - **Mission**: “To make healthcare more efficient for all” by combining operational technology with deep clinical expertise to expand the capacity to care [teletracking.com](https://www.teletracking.com/about/). ## Products & Services - **Operations IQ®**: Fully SaaS-based, integrated operations platform that ingests and analyzes data across the enterprise to unlock capacity and improve patient flow. - **Capacity IQ®**: AI-powered decision support for real-time capacity management and bed turnover. - **Workflow IQ®**: Workflow automation and task management for transport, EVS, and other clinical support teams. - **Decision IQ®**: Advanced AI-based decision intelligence and predictive analytics launched in partnership with Palantir. - **BedTracking / TransportTracking**: Legacy solutions that evolved into the current platform; focused on bed management and transporter dispatching. - **TransferCenterIQ**: Command center delivery model for managing patient transfers and referrals across the care continuum. - **Community Placement**: Solution for visibility into post-acute care capacity and patient placement. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue of ~$107M (2025 estimate) [linkedin.com](https://www.linkedin.com/company/teletracking) - **Total Funding**: $62M (Series C of $2M in 2009; $60M debt financing in 2021) [linkedin.com](https://www.linkedin.com/company/teletracking) - **Notable Investors/Partners**: Palantir Technologies (AI partnership); used by 8 of the largest health systems in the U.S., 80% of U.S. hospital beds, and 34% of U.S. discharges [teletracking.com](https://www.teletracking.com/). Recognized by the NHS as a pioneer in the Command Center model. - **Growth Signals**: Named Best in KLAS for Patient Flow in 2024; launched fully SaaS platform (Operations IQ); expanded into European markets (UK, Germany, UAE, Belgium, Sweden); headcount of ~240 employees operating in 9 countries. ## Competitive Advantages - **30+ years of domain expertise** exclusively focused on healthcare operations. - **Proprietary data foundation** built on over 455 million events, enabling highly accurate AI models. - **Platform integration** that connects seamlessly with EMRs and non-affiliated health systems, creating a “boundaryless” view. - **Clinical co-creation**: Employs clinical executives (e.g., Chief Clinical Executive Michelle Skinner, MBA, BSN, RN) to ensure technology meets real-world care workflows. - **Proven scale**: Already deployed across 1,000+ hospitals globally, including 80% of U.S. hospital beds. ## Strategic Focus - **AI-Powered Decision Intelligence**: Deepening AI capabilities (e.g., Decision IQ) to support real-time capacity decisions and cost reduction. - **SaaS Transition**: Moving legacy on-prem customers to its cloud-based Operations IQ platform. - **Ecosystem Expansion**: Growing the “boundaryless” platform to include affiliated and non-affiliated health systems, referral management, and community placement. - **International Growth**: Expanding operations in Europe and the Middle East (offices in London, Berlin). ## Why Work Here - **Mission-Driven Culture**: Employees are motivated by improving patient care and making healthcare more efficient. The company emphasizes “expanding the capacity to care.” - **Comprehensive Benefits** (from careers page): 100% company-paid health, dental, and vision premiums; 100% paid parental leave; generous PTO & 9 paid holidays; 401(k) match with no vesting; tuition reimbursement; TeleUniversity for ongoing learning [teletracking.com](https://www.teletracking.com/careers/). - **Workplace Diversity & Inclusion**: Actively promotes diverse hiring and an inclusive culture; offers 8 hours of paid volunteer time annually; sponsors Mission of Mercy free clinic in Pittsburgh. - **Professional Growth**: Promotes internal career development, external conferences, and training at all levels. - **Work Environment**: Headquartered in downtown Pittsburgh with hybrid/remote flexibility (based on open roles and team structure). Teams are cross-functional, including engineering, product, clinical consulting, and data science. - **Engineering Culture**: Focus on AI, data engineering, and cloud architecture; open positions include Director of Data Engineering, Machine Learning Engineer III, and other technical roles. ## Sources 1. [teletracking.com](https://www.teletracking.com/) – Main website with product overview and outcomes data 2. [teletracking.com/about/](https://www.teletracking.com/about/) – Company history, leadership, and timeline 3. [teletracking.com/careers/](https://www.teletracking.com/careers/) – Benefits, culture, and career information 4. [linkedin.com/company/teletracking](https://www.linkedin.com/company/teletracking) – LinkedIn company page with revenue, funding, headcount, and employee data 5. [cbinsights.com/company/teletracking-technologies](https://www.cbinsights.com/company/teletracking-technologies) – Product, competitor, and patent information ## Other roles at TeleTracking Technologies, Inc. - [QA Release Manager](https://feeny.ai/job/qa-release-manager-teletracking-technologies-inc-pittsburgh-1m7a9mmsx9gc) — Pittsburgh, PA - [Workflow Consultant](https://feeny.ai/job/workflow-consultant-teletracking-technologies-inc-remote-72x5mrneddap) - [Staff Revenue Accountant](https://feeny.ai/job/staff-revenue-accountant-teletracking-technologies-inc-pittsburgh-zp544s3gnr4s) — Pittsburgh, PA - [Software Engineer II](https://feeny.ai/job/software-engineer-ii-teletracking-technologies-inc-pittsburgh-4rjxr1r6hpe8) — Pittsburgh, PA - [Software Engineer I](https://feeny.ai/job/software-engineer-i-teletracking-technologies-inc-pittsburgh-3sg2s2nrqkmv) — Pittsburgh, PA - [Software Engineer I](https://feeny.ai/job/software-engineer-i-teletracking-technologies-inc-pittsburgh-vbhw6fndnh65) — Pittsburgh, PA - [Director of Finance](https://feeny.ai/job/director-of-finance-teletracking-technologies-inc-pittsburgh-559zavv6tzdq) — Pittsburgh, PA - [Sales Controller](https://feeny.ai/job/sales-controller-teletracking-technologies-inc-pittsburgh-98sfmhkh7nje) — Pittsburgh, PA - [Software Engineer II, Quality Engineering](https://feeny.ai/job/software-engineer-ii-quality-engineering-teletracking-technologies-inc-kbzpypa68222) — Pittsburgh, PA - [Platform Architect](https://feeny.ai/job/platform-architect-teletracking-technologies-inc-pittsburgh-1hy4e6wkb0cv) — Pittsburgh, PA