---
title: 'Accounts Receivable Escalations Analyst at PointClickCare'
canonical: 'https://feeny.ai/job/accounts-receivable-escalations-analyst-pointclickcare-mississauga-zqa2jpz7vfs7'
type: 'job'
last_seen: '2026-10-19'
---

# Accounts Receivable Escalations Analyst at PointClickCare

- **Company:** PointClickCare
- **Location:** Mississauga, Canada
- **Compensation:** $56k–$62k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.lever.co/pointclickcare/dd8a5cee-054e-46fe-be82-f246d4dda50e

## Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary:

Reporting to the Accounts Receivable Escalation Manager, the Accounts Receivable Escalations Analyst is responsible for the preparation of demand letters, termination letters and final collection notices, compilation of invoice copies, statements, quotes and contracts to support the drafting of letters and providing the documents as a backup to customers. The Accounts Receivable Analyst is responsible for supporting contacting overdue accounts within a portfolio of high-volume low dollar strategic customers to collect outstanding balances in a timely manner. The successful candidate will have experience with building relationships with internal partners and account reconciliations. They will have strong communication skills and understand how to work effectively cross functionally with a broad group of stake holders.

To be successful, the candidate must have the ability to build relationships and be a proactive team player.  A “Roll-Up-Your-Sleeves” and “Get it Done” attitude is a must.  The candidate must have strong attention to detail and have previously demonstrated the ability to excel in a fast paced, high-volume, complex environment. Prior experience in finance is required, with preference given to candidates with accounts receivable experience.

Key Responsibilities:

- Preparation of demand letters, termination letters and final collection notices for Senior Care accounts, QuickMar, Pharmacy and other streams of business as needed.
- Investigation and analysis of various customer scenarios.
- For escalated customers, update and maintain accurate customer files with all applicable correspondence and report to AR Escalations Manager on status as required.
- Support the AR Escalations Manager with assisting in developing payment plans and solutions to collect outstanding balances and assist in managing required communications externally and internally associated to these accounts.
- Supporting collection’s activities relating to mixed portfolio of low dollar customer accounts, including communication with customers regarding collections issues, actions, payment inquires and invoicing.
- Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.
- Communication with customers within assigned portfolio regarding collections issues, actions, payment inquires and invoicing
- Recognize billing issues through research and regular reconciliation.
- Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
- Compilation and provision of invoice copies, credits and unapplied payment details, as required.
- Preparation and reconciliation of accounts, unapplied credit balances, credit notes as assigned.
- Coordination of monthly pre-authorized payments with customers and the Payments team for assigned portfolio.
- Participate in conference calls with customers and internal partners supporting recovery of past due invoices for small dollar accounts on AR Digital team and AR Escalations as needed.
- Onboarding support of new team members including coordination of any co-op assignments within the team with coordination of the AR Escalation Manager.
- Any ad hoc tasks assigned by management as required to support the overall team objectives and success of the AR Escalations and AR Digital Teams.

Required Experience:

- Bachelor's degree in accounting or 3+ year's experience processing accounts receivable.
- Must possess a high level of moral judgment for handling confidential information and monetary transactions.
- Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions.
- Effective attention to detail and high degree of accuracy managing reconciliations.
- Strong communication skills (both verbally and in writing) are essential, including the ability to confidently discuss disputes and deductions with internal teams and external stakeholders.
- Must be a team player and have the ability to effectively work within a strong cross functional environment.
- Demonstrated experience championing change in a fast-paced environment.
- Experience coaching within a diverse team and in a business to business environment.
- Sound analytical thinking, planning, prioritizing and execution skills.
- Excellent computer skills with a strong working knowledge in Microsoft Word and Excel.
- Working understanding with the US Health Care system - would be a benefit.

## #LI-TW1

#LI-Hybrid

PointClickCare Benefits & Perks:

Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

## About PointClickCare

## Company Overview
- **One-liner**: PointClickCare provides a cloud-based electronic health record (EHR) and care collaboration platform for senior living, skilled nursing, and post-acute care providers, serving as North America’s #1 senior care EHR.
- **Entity Type**: Private (Late Stage)
- **Headquarters**: Mississauga, Ontario, Canada
- **Founded**: 2000
- **Founders**: Mike Wessinger and Dave Wessinger

## Core Business
- **Primary industry**: Healthcare IT – specifically electronic health records (EHR), care coordination, and value-based care solutions for long-term and post-acute care (LTPAC) and senior living.
- **Target customers**: B2B – skilled nursing facilities, assisted living communities, continuing care retirement communities, acute care hospitals, health plans, and other post-acute providers.
- **Mission / Purpose**: To make healthcare more connected, efficient, and insight-driven by transforming how care is planned, delivered, and paid for – ultimately improving outcomes for millions of patients.

## Products & Services
- **PointClickCare EHR**: Industry-leading, integrated electronic health record for senior living and long-term care, with purpose-built workflows for move-in, service delivery, billing, and clinical documentation.
- **AI-Informed Healthcare**: Proprietary AI model trained on the largest LTPAC dataset in North America to identify high-risk patients, reduce readmissions, and streamline care coordination using predictive, chart-level insights.
- **Intelligent Transitions**: Tools that use billions of patient data points to provide care teams with proactive, actionable insights for optimizing patient transitions across acute and post-acute settings.
- **Reimbursable Outcomes**: Advanced analytics that connect clinical outcomes to reimbursement, helping providers and payers improve quality scores, meet value-based care goals, and navigate financial complexities.
- **PointClickCare Marketplace**: An ecosystem of 400+ integrated third-party partners that allows organizations to customize and extend their care platform.

*Each product is a SaaS offering, delivered as part of a unified cloud platform.*

## Market Standing
- **Valuation**: $4 billion as of the latest reported round ([Tracxn](https://tracxn.com/d/companies/pointclickcare/__HQJYcaarZQgBhkk16un5Vwr98WSt4aEIr6x0wRz22YY))
- **Total Funding**: $283 million raised across 5 rounds; notable investors include **Dragoneer Investment Group** and **Hellman & Friedman** ([Tracxn](https://tracxn.com/d/companies/pointclickcare/__HQJYcaarZQgBhkk16un5Vwr98WSt4aEIr6x0wRz22YY))
- **Key Metric**: Trusted by more than **30,000 provider organizations**; serves every major US health plan; network accounts for **700M+ total patient visits**; **#1 senior care EHR in North America** ([PointClickCare](https://pointclickcare.com/company/about-us/))
- **Growth Signals**:
  - Acquired three companies in recent years: **American HealthTech** (2024), **Patient Pattern** (2023), and **Audacious Inquiry** (2022) to expand capabilities in AI, health data exchange, and revenue cycle management ([Tracxn](https://tracxn.com/d/companies/pointclickcare/__HQJYcaarZQgBhkk16un5Vwr98WSt4aEIr6x0wRz22YY))
  - Recognized as a **Forbes top 100 private cloud company** ([PointClickCare](https://pointclickcare.com/company/about-us/))
  - Employee count of **1,500** as of March 2025 ([Tracxn](https://tracxn.com/d/companies/pointclickcare/__HQJYcaarZQgBhkk16un5Vwr98WSt4aEIr6x0wRz22YY))
- **Annual Revenue**: Not publicly available (private company).

## Competitive Advantages
- **Largest LTPAC dataset in North America** – Powers a proprietary AI model that delivers predictive, chart-level insights unmatched by competitors.
- **Network effects** – A vast, integrated ecosystem of 400+ partners and connections to every major US health plan creates high switching costs and deep data interoperability.
- **20+ years of founder-led innovation** (independent since 2000), with deep domain expertise in senior care and post-acute value-based care.
- **#1 senior care EHR** brand recognition and trust among 30,000+ provider organizations.

## Strategic Focus
- **Value-based care enablement**: Helping providers and payers improve outcomes while navigating value-based reimbursement models through analytics and intelligent transitions.
- **AI-first innovation**: Expanding the use of proprietary AI to reduce clinician administrative burden, identify high-risk patients, and optimize care coordination.
- **Platform expansion**: Growing the marketplace and integration ecosystem to become the operating system for the entire LTPAC continuum.
- **Continued M&A**: Pursuing strategic acquisitions to broaden functionality (clinical AI, revenue cycle, health data exchange) and geographic footprint.

## Why Work Here
- **Culture & Inclusion**: Emphasizes a culture of belonging through an **Allyship & Inclusion Community** and values diverse backgrounds and perspectives ([Life at PointClickCare](https://pointclickcare.com/life-at-pointclickcare/))
- **Work Flexibility**: Offers **flex work and time off** with a hybrid model to support work-life balance ([Life at PointClickCare](https://pointclickcare.com/life-at-pointclickcare/))
- **Learning & Growth**: Provides continuous learning opportunities and career development resources, including internship and co-op programs for students ([Life at PointClickCare](https://pointclickcare.com/life-at-pointclickcare/))
- **Competitive Benefits**: Competitive compensation, incentives, recognition programs, and rewards ([Life at PointClickCare](https://pointclickcare.com/life-at-pointclickcare/))
- **Impactful Mission**: Work on technology that directly improves the quality of care for millions of seniors and patients across North America.
- **Headcount**: 1,500 employees as of March 2025, indicating a scaling organization with room for career growth.

## Sources
1. [PointClickCare About Us](https://pointclickcare.com/company/about-us/)
2. [Life at PointClickCare](https://pointclickcare.com/life-at-pointclickcare/)
3. [PointClickCare Careers on Lever](https://jobs.lever.co/pointclickcare)
4. [Tracxn Company Profile](https://tracxn.com/d/companies/pointclickcare/__HQJYcaarZQgBhkk16un5Vwr98WSt4aEIr6x0wRz22YY)
5. [PointClickCare Main Site](https://pointclickcare.com/)

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