---
title: 'Accounts Receivable Specialist at Arrive Logistics'
canonical: 'https://feeny.ai/job/accounts-receivable-specialist-arrive-logistics-austin-8p4drcm2sz52'
type: 'job'
last_seen: '2026-09-12'
---

# Accounts Receivable Specialist at Arrive Logistics

- **Company:** Arrive Logistics
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2023-03-03
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/arrivelogistics/16608370-2d00-4397-9ff6-ffae861ba067

## Job description

## Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want The Customer Relations Specialist plays a critical role in managing the delivery-to-cash functions for assigned accounts. Acting as the primary point of contact for the designated RevGen team and customers, this role ensures accurate invoicing, timely payments, and resolution of billing discrepancies. The specialist also monitors key reports, analyzes data, and drives process improvements to support operational efficiency and customer satisfaction.

## What You'll Do

- Primary Point of Contact: Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication.
- Sales Team Support: Collaborate with BizDev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks.
- Aging and Unbilled Management: Monitor AR aging and unbilled reports, working closely with customers and RevGen teams to collect necessary documentation and maintain timely payments.
- Collections and Metrics: Collect past-due invoices, meet aging metrics, and address payment delays proactively to maintain cash flow.
- Customer Engagement: Build and maintain strong relationships with key customers, ensuring timely payments and resolving concerns effectively.
- Invoicing Oversight: Manage invoicing processes, including document collection, invoicing uploads, billing methods, and timely submission to customers, ensuring accuracy and compliance with customer requirements.
- Payment Terms Communication: Clearly communicate payment terms and expectations to customers, providing support for ACH payment setups as needed.
- Documentation and Analysis: Maintain detailed notes on payment status, analyze accessorial charges, and ensure accurate billing approvals.
- Discrepancy Resolution: Investigate and resolve short payments, overpayments, misapplied funds, unapplied cash, and other payment discrepancies in collaboration with BizDev and CashApp teams.
- Revenue and Cash Reconciliation: Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications.
- Invoicing Failures: Identify and resolve invoicing errors to prevent delays and enhance process efficiency.
- Cross-Team Collaboration: Partner with internal teams to resolve issues related to write-offs, cash allocation, and process improvements.
- Standard Operating Procedures (SOPs): Develop, document, and enforce SOPs for invoicing and load-building requirements.

## Qualifications

- Bachelor's Degree in Accounting, Finance or a related field
- 2+ years experience in a customer operations role
- Industry experience required
- Oracle NetSuite experience & expert knowledge of Microsoft Suite, with an emphasis on Excel
- Excellent written and verbal communication skills
- Maturity to work effectively in negotiation discussions with customer and sales reps
- Expert knowledge of Microsoft Suite, with an emphasis on Excel-ability to do vlookups and pivot tables is required
- Self-starter with ability to work independently and as a team
- Highly organized with excellent time management skills and a high degree of accuracy and attention to detail
- Ability to handle a heavy workload and adaptability to work in fast paced environment

The Perks of Working With Us

- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
- Invest in your future with our matching 401K program.
- A balanced Hybrid Work Environment: Our tech teams all come into the office together 2 -3  days a week and work-from-home the rest of the week!
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Leave the suit and tie at home; our dress code is casual.
- Work in the booming city of Austin, TX - we are in a convenient location close to the airport and downtown.
- Park your car for free on site!
- Sweat it out using local gym discounts or with the team at our onsite gym.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area, we offer relocation packages.

## Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.

Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

## About Arrive Logistics

## Company Overview
- **One-liner**: Arrive Logistics is a technology-enabled freight brokerage providing multimodal shipping solutions and capacity management for shippers and carriers across North America.
- **Entity Type**: Private (venture/private-equity backed; total funding ~$335M)
- **Headquarters**: Austin, Texas, USA (7701 Metropolis Dr., Building 15, Austin, TX 78744)
- **Founded**: 2014
- **Founders**: Matt Pyatt (CEO & Co-Founder) and Eric Dunigan (President & Co-Founder)

## Core Business
- **Primary industry**: Transportation / Logistics / Supply Chain / Freight Brokerage
- **Target customers**: B2B; enterprise shippers and vetted carriers across North America (1.5M shippers, 500K carriers, 20K brokers in the market)
- **Mission/purpose**: "We Deliver, So You Can" — delivering an unparalleled freight experience through relationships, technology, and a skilled workforce. They describe their model as "Powered by Tech, Delivered by People."

## Products & Services
- **Freight Brokerage / Multimodal Capacity Solutions**: Truckload and other freight shipping services connecting shippers with vetted carriers, including dedicated lanes, open deck solutions, and specialized freight (e.g., Arrive Fresh).
- **Carrier Services**: A carrier portal for shipment tracking, accounting/payment support, and compliance assistance (including safety rating and insurance verification).
- **Market Intelligence & Freight Forecast**: Internal and industry data analysis with monthly market updates and quarterly rate forecasts to help customers navigate the freight market.
- **Technology / Platform**: Proprietary technology suite tailored to shippers and carriers, supporting a "copilot model" that blends automation and human expertise.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Annual revenue reported at ~$810.7M by LinkedIn company data (private company estimate, not independently confirmed); total funding $335M.
- **Notable Investors/Partners**: ATL Partners (led $300M Private Equity round, 2021), Lead Edge Capital (led Series A $10M and Series B $25M).
- **Growth Signals**:
  - North America's 4th-largest truckload brokerage, moving 7,700+ loads daily.
  - ~1,780–2,000 employees across 6 countries and 10+ locations, including Austin, San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto.
  - 5,500 customers and 10,000 core carriers in its network.
  - Recognized for service excellence by 50+ enterprise shippers in the trailing 36 months.
  - Active hiring: 68 open positions listed at time of research (though job posting trend shows monthly -8.1% and quarterly -11.7%).

## Competitive Advantages
- **Scale and market position**: Top-4 North American truckload brokerage with high daily volume and broad carrier/customer network.
- **Copilot model**: Combines advanced technology with a large, skilled workforce, enabling high-touch service at scale.
- **Market intelligence**: Proprietary data and freight market forecasting gives customers actionable insights and a strategic edge.
- **Talent development**: Strong emphasis on L&D, mentorship, ERGs, and internal mobility—positioning the company to retain and grow its workforce.
- **Relationship-driven reputation**: Focus on customer obsession and long-term carrier/shipper trust, validated by external service awards.

## Strategic Focus
- **Multimodal expansion**: Growing capacity solutions beyond truckload to serve more shipping modes.
- **Technology investment**: Continued development of proprietary tools for shippers and carriers, with a focus on data-driven decision-making.
- **People and talent**: Scaling the workforce while investing in training, mentorship, and development programs.
- **Market intelligence leadership**: Publishing data, forecasts, and market updates to cement its position as a knowledge leader in logistics.
- **Operational excellence**: Relentless focus on service quality, safety, and fraud prevention across its network.

## Why Work Here
- **Career growth**: Extensive L&D programming, continued education, an elite mentorship program, and structured training/development classes.
- **Culture & community**: Employee Resource Groups, strong relationship-building culture, and a "world-class collaborative team" that supports paying it forward.
- **Locations**: Multiple offices across Austin (HQ), San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto—offering geographic flexibility and cross-border collaboration.
- **Award-winning environment**: Recognized as one of the fastest-growing transportation and technology companies in the US.
- **Candidate experience**: Structured interview process with clear recruiting practices (verified via @arrivelogistics.com email domain).
- **Employee feedback caveat**: Out of 939 LinkedIn reviews, the overall employer rating is 3.2/5, with compensation at 3.1, culture at 3.2, career opportunities at 2.9, but work-life balance at 2.4. Job seekers should weigh the demanding logistics environment against the growth and development upside.

## Sources
1. [arrivelogistics.com](https://www.arrivelogistics.com/careers/)
2. [arrivelogistics.com](https://www.arrivelogistics.com/)
3. [arrivelogistics.com](https://www.arrivelogistics.com/about/)
4. [jobs.lever.co](https://jobs.lever.co/arrivelogistics)
5. [linkedin.com](https://www.linkedin.com/company/arrive-logistics)

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