--- title: 'Accounts Receivable Specialist at SOCi' canonical: 'https://feeny.ai/job/accounts-receivable-specialist-soci-toronto-w3sypbncsemj' type: 'job' last_seen: '2026-10-15' --- # Accounts Receivable Specialist at SOCi - **Company:** SOCi - **Location:** Toronto, Canada / Vancouver, Canada - **Work type:** remote - **Posted:** 2026-09-30 - **Last confirmed live:** 2026-10-15 - **Apply:** https://job-boards.greenhouse.io/soci/jobs/6212137004 ## Job description Who We Are: SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades [here](https://www.soci.ai/culture/)! Position Summary The AR Specialist is responsible for managing the full scope of the accounts receivable process,  including responding to customer inquiries, overseeing invoice delivery, monitoring account  portfolio for timely payment, and supporting customer onboarding related to billing. This role  requires a customer centric and proactive communicator with strong attention to detail and the  ability to manage multiple priorities efficiently. The AR Specialist will collaborate cross functionally with Customer Success, Sales, and internal Finance teams to ensure a seamless and  accurate billing and collection process, ensuring strong cash flow. ## Key Responsibilities Customer Communication & Support - Manage the shared billing inbox, assigning and responding to inquiries within  established SLAs. - Address questions from internal and external customers regarding billing, contracts,  payments, and escalations. - Actively monitor Slack channels and respond or acknowledge messages promptly. • Build and maintain strong working relationships with customers and internal teams. Customer Setup & Billing Maintenance - Coordinate customer billing setup, ensuring compliance with formatting and platform  requirements. - Complete vendor forms and portal setups, including payment of applicable membership  fees. - Maintain up-to-date billing contacts to ensure accurate invoice delivery. • Collect and upload sales tax exemption certificates. Invoice Management & Collections - Submit invoices to customer portals weekly, bi-weekly, or monthly in required formats. • Proactively manage assigned AR portfolio, following up on outstanding invoices via  phone and email. - Identify and escalate payment issues before they become delinquent. • Maintain accurate collection notes and support resolution in line with internal policies. • Prepare aging reports, flag at-risk accounts, and process escalations as needed. • Timely and efficient collections of assigned portfolio of accounts. Payment Application & Reconciliation - Apply payments, credit memos, and rebills; reconcile accounts and identify and correct  any discrepancies. - Manage overpayments and communicate with cancelled customers for refund  information. Process Oversight & Reporting - Monitor customer cancellations and ensure updates are made promptly. • Oversee the dunning automation process for assigned accounts. - Assist in quarterly bad debt reserves and write-off activities. - Provide monthly updates on high-priority accounts for senior leadership review. Team Collaboration & Engagement - Attend and actively participate in team meetings and 1:1s with the AR Manager. • Complete additional tasks and special projects as assigned. ## Qualifications - 2+ years of experience in Accounts Receivable, Billing, or related finance role • Experience with NetSuite, Tesorio, Maxio, Salesforce (SFDC), and Avalara preferred. • Familiarity with subscription-based service contracts. - Advanced proficiency with Excel including complex formulas, LOOKUP functions  PivotTables, and SUMIF. - Experience with Vendor portals and payment platforms. - Strong organizational skills with excellent attention to detail. - Effective written and verbal communication abilities. - Understanding basic accounting principles and billing best practices. • Basic knowledge of AI tools with willingness to adopt for process efficiency. • Ability to handle sensitive information with integrity and confidentiality. • Comfortable in a fast-paced, collaborative SaaS environment. SOCi expects to pay a base salary in the range of 55,000 CAD- 75,000 CAD base salary. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. What SOCi Provides to You - Comprehensive Benefits Package (full-time permanent, non-contract roles only) - Health insurance plans, dental, and vision - Wellness incentives - 401(k) plan with employer match - Flexible Work Environment  (full-time, non-contract roles only) - Flexible paid time off - Quarterly wellness days - Paid holidays - Unique employee engagement programs - Empowering Career Growth and Success What’s Important at SOCi Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit [soci.ai](http://soci.ai) for more information. #LI-Remote ## About SOCi ## Company Overview - **One-liner**: SOCi provides an AI-powered multi-location marketing platform that automates local marketing tasks for enterprise brands across thousands of locations. - **Entity Type**: Private (backed by leading strategic investors; funding stage not publicly disclosed) - **Headquarters**: San Diego, California, USA - **Founded**: 2012 - **Founders**: Afif (full name not publicly confirmed) – Founder & CEO ## Core Business - **Primary industry**: Marketing technology (martech), specifically multi-location marketing software. - **Target customers**: B2B – Enterprise and SMB brands with hundreds to thousands of local storefronts (e.g., Ford, Ace Hardware, Kumon, Liberty Tax). - **Mission / Purpose**: Empower multi-location brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster by deploying an AI-powered digital workforce. ## Products & Services - **Genius Reputation Agent™**: AI-powered agent that automatically responds to reviews across all locations and networks, boosting local brand visibility and reputation. - **Genius Search Agent™**: Automates monthly listing analysis and optimization to improve local search visibility, traffic, and conversions. - **Genius Social Agent™**: Automatically builds social content calendars, responds to engagements, and drives local social branding. - **Chat**: Localized chatbots for Facebook, SMS, and website to answer questions, gather data, and generate leads 24/7. - **Pages**: Auto-generated, search-optimized local landing pages that drive conversions. - **Locator**: Customizable, search-optimized store locator pages to help customers find nearby locations and products. - **Surveys & Forms**: Automated, localized surveys and forms to capture customer insights, generate leads, and collect first‑party data. - **All offerings are SaaS / software**. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Total funding not disclosed; has **500 employees** as of the latest reporting. The platform has autonomously executed **over one million hours of marketing work** and recaptured **nearly $2.1B in brand value**. - **Notable Investors/Partners**: Backed by “leading strategic investors” (names not specified in public materials); partners with major enterprise brands like Ford, Ace Hardware, Kumon, and Liberty Tax. - **Growth Signals**: Recognized by Fast Company as one of the World’s Most Innovative Companies; trusted by **nearly 1,000 top brands**; first to deploy an agentic AI workforce at scale powering over **200,000 local agents** across 500+ enterprise brands. ## Competitive Advantages - Proprietary **Genius AI™** and suite of **Genius Agents™** – the first AI‑powered digital workforce capable of handling the workload of 1,000 local marketers. - Comprehensive, all‑in‑one platform for multi‑location marketing (reputation, search, social, chat, pages, listings) – reducing tool sprawl. - Ability to automate and optimize marketing at the local level while maintaining national brand consistency. - Strong traction with large, well‑known franchise and retail brands. ## Strategic Focus - Continue expanding AI agent capabilities to automate more local marketing tasks. - Deepen integration with enterprise workflows and enhance data analytics to prove ROI for multi-location brands. - Scale customer base beyond current 1,000 brands and further penetrate verticals like retail, automotive, and services. ## Why Work Here - **Culture**: Values performance (“Find Your Genius”), customer obsession, innovation (“attack the underlying problem in a new way”), and peer recognition via **SOCiStrong** program. - **Remote/Hybrid**: **100% remote company** – employees can work from anywhere; regional in‑person events (“Executive Connects”) are hosted periodically. - **Perks & Benefits**: Health insurance (medical, dental, vision), Flexible Spending Account (FSA), generous parental leave, family medical leave, company equity, performance bonuses, employee discounts, pet‑friendly office (for those near a physical location), job training & conferences, customized development tracks, legal assistance, travel concierge services. - **Engineering Culture**: Tech stack includes AWS, JIRA, Google Analytics, Tableau, Figma, Zoom; strong focus on learning & development with formal onboarding (first 90 days) and LEAD program for people leaders. ## Sources 1. [soci.ai](https://www.soci.ai/) 2. [soci.ai/about](https://www.soci.ai/about/) 3. [soci.ai/careers](https://www.soci.ai/careers/) 4. [soci.ai/culture](https://www.soci.ai/culture/) 5. [builtin.com](https://builtin.com/company/soci) ## Other roles at SOCi - [Agentic Workforce Adoption Manager](https://feeny.ai/job/agentic-workforce-adoption-manager-soci-toronto-y1ndj2hv7cqn) — Toronto, Canada / Vancouver, Canada - [Billing Specialist](https://feeny.ai/job/billing-specialist-soci-toronto-y0hw16wfd9pd) — Toronto, Canada / Vancouver, Canada - [Talent Acquisition Partner](https://feeny.ai/job/talent-acquisition-partner-soci-united-states-vancouver-canada-97gzq1xjn5kt) — United States / Vancouver, Canada - [Sr. Property Account Executive](https://feeny.ai/job/sr-property-account-executive-soci-united-states-1bhex4g7mjmb) — United States - [Revenue Operations Analyst](https://feeny.ai/job/revenue-operations-analyst-soci-vancouver-20xq77p3pmey) — Vancouver, Canada - [Account Manager (Property)](https://feeny.ai/job/account-manager-property-soci-united-states-1fcfz7yrnaaw) — United States - [Account Manager](https://feeny.ai/job/account-manager-soci-united-states-xnakv6evrjx7) — United States - [Associate Customer Success Manager SMB (On-site)](https://feeny.ai/job/associate-customer-success-manager-smb-on-site-soci-manila-feg640yx1y87) — Manila, Philippines - [Strategic Customer Success Manager](https://feeny.ai/job/strategic-customer-success-manager-soci-toronto-101cz2b2kx8a) — Toronto, Canada / Vancouver, Canada - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-soci-toronto-0y2sztbgbp5s) — Toronto, Canada / Vancouver, Canada