---
title: 'Administrative Assistant I (Claims) at Integrated Specialty Coverages, LLC'
canonical: 'https://feeny.ai/job/administrative-assistant-i-claims-integrated-specialty-coverages-llc-carlsbad-awq92w2we1nk'
type: 'job'
last_seen: '2026-09-05'
---

# Administrative Assistant I (Claims) at Integrated Specialty Coverages, LLC

- **Company:** Integrated Specialty Coverages, LLC
- **Location:** Carlsbad California, United States
- **Compensation:** $20–$26/hr
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/isccareers/jobs/4731321005

## Job description

## About Integrated Specialty Coverages

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

As an Administrative Assistant for Golden State Claims Adjusters, you will assist the claims department and claims adjusters with clerical, data entry, mail, and receptionist duties. These duties include setting up new claims, sending out letters, processing incoming and outgoing mail, answering phones, and providing clerical support as needed.

This role will report onsite in our Carlsbad office 5 days a week. Onsite attendance is required.

Position Responsibilities

- Set up new claims by taking incoming calls, emails and faxes containing new loss information and input the information and match it with a policy to create an electronic claim file
- Set up and code new losses
- Track new assignments and closings
- Process incoming and outgoing mail and match to existing claim files
- Answer inbound phone calls from insureds, claimant, brokers and other constituents and assist in directing them to the appropriate parties or answer any questions
- Distribute incoming faxes and voicemails appropriately
- Process payments to vendors
- Enter new contacts (w-9 processing)
- Download and send claim files to attorneys upon request
- Basic reporting
- Assist adjusters with certified copies of policies, printing and mailing of letters, downloading documents into claim file, sending electronic copies of claim files to third parties

## Minimum Qualifications

- High School Diploma or general education degree (GED); or one year of related experience and/or training
- Minimum one year of customer service experience required
- Experience in the commercial insurance industry is a plus, but not required
- Experience using Microsoft Office products
- Ability to learn claims software and other necessary tools
- Willing to report onsite in Carlsbad 5 days a week

The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.

ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

National Pay Range $20.49—$25.61 USD

## Benefits of Working at ISC

- Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
- Professional development opportunities
- Owner Referral Program
- Work from home reimbursement for remote/hybrid roles
- Canary emergency financial assistance program
- Comprehensive medical, dental, vision
- Life/AD&D Insurance
- Confidential, Employee Assistance Program
- Health Savings Account, includes company contribution
- Short-term disability
- Voluntary benefits - supplemental accident, critical illness, hospital insurance
- Employee discounts
- 401(k) Plan with company match contribution
- Addition Wealth Financial Wellness Program
- Various Time Off Programs
- 11 company paid holidays

Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at HR@ISCMGA.com or 760-599-7242.

ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.

**Must be legally authorized to work in the United States.**

**ISC participates in the Federal E-Verify program**

## About Integrated Specialty Coverages, LLC

## Company Overview
- **One-liner**: Integrated Specialty Coverages (ISC) is a data- and technology-driven managing general agent (MGA) and program administrator that delivers specialty insurance solutions for commercial lines.
- **Entity Type**: Private (backed by Onex Partners)
- **Headquarters**: Carlsbad, California, USA
- **Founded**: 2016
- **Founders**: Matt Grossberg

## Core Business
- **Primary industry**: Insurance (Insurtech / MGA / Wholesale Brokerage)
- **Target customers**: B2B – retail insurance agents, brokers, and carriers seeking specialty coverage for hard-to-place risks.
- **Mission**: To protect small businesses throughout the world by bringing technology, data, and expert underwriting together.

## Products & Services
- **Exclusive Programs** – Over 40 specialty programs covering Construction, Hospitality, Transportation, Energy, Environmental, Professional Liability, Excess, Property, Marine, Entertainment, Health, and more.  
- **Wholesale Division** – Access to markets like AU Gold, Hiscox, and other A-rated carriers for complex or hard-to-place risks.  
- **ISCx Marketplace** – A digital platform enabling simultaneous quoting across multiple products with a 100% digital, mobile-friendly policy lifecycle.  
- **Online Rating & Submission** – Rate, submit, quote, and bind in minutes for many lines of business.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (backed by Onex Partners, a leading private equity firm).
- **Key Metric**: Over $450 million in written premium across 12 verticals (as of 2026); 188 employees with 32.6% year-over-year headcount growth.
- **Notable Investors/Partners**: Onex Partners (majority owner); partnerships with multiple A-rated carriers.
- **Growth Signals**: Acquired several agencies (Access Partners, California Contractors Insurance Services, Northeast National Brokerage, Paramount, Specialty Brokerage Services); named Insurance Business America 5-Star Wholesale Broker & MGA for four consecutive years (including 2026); won Distribution Innovation of the Year 2023 by Inside P&C Honors for AI underwriting.

## Competitive Advantages
- Proprietary technology platform combining data analytics and AI/ML to automate underwriting and accelerate distribution.
- 100% digital policy lifecycle with rapid quoting and binding, reducing friction for brokers.
- Broad multi-line expertise across 40+ programs, offering a one-stop shop for agents.
- Strong carrier relationships and access to hard-to-place wholesale markets.
- Experienced leadership team with deep insurance and technology backgrounds.

## Strategic Focus
- Continue expanding program verticals and geographic presence (US, Canada, UK).
- Invest further in AI/ML and data science to enhance underwriting precision and customer experience.
- Grow the wholesale division and broker network.
- Pursue strategic acquisitions to add capabilities and scale.

## Why Work Here
- **Culture**: Described as “unapologetically ambitious,” innovative, and collaborative – a place where technology is used to modernize a paper-heavy industry.
- **Perks**: Employee Incentive Plan (equity stake), competitive compensation, recognition, “nice digs, sweet perks, and excellent snacks.”
- **Remote/Hybrid**: Many roles are fully remote (e.g., Business Development, Underwriting, Data Engineering); some positions are location-specific (Dallas, New Jersey, California). Flexible work environment.
- **Engineering Culture**: Over 50 engineers; CTO Dimitri Robert leads platform engineering, AI, data analytics, and cloud initiatives. Emphasis on building a sophisticated, modern tech stack.
- **Growth**: Rapidly scaling company (32.6% headcount growth YoY) with 29 active job postings across underwriting, data science, engineering, sales, and claims.

## Sources
1. [iscmga.com - About Us](https://www.iscmga.com/about-us/)
2. [iscmga.com - Careers](https://www.iscmga.com/careers/)
3. [LinkedIn - ISC](https://www.linkedin.com/company/iscmga)
4. [Greenhouse - ISC Careers](https://job-boards.greenhouse.io/isccareers)

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