---
title: 'Administrative Sales Assistant at Tom James Company'
canonical: 'https://feeny.ai/job/administrative-sales-assistant-tom-james-company-atlanta-sk6m9jwqwteq'
type: 'job'
last_seen: '2026-09-12'
---

# Administrative Sales Assistant at Tom James Company

- **Company:** Tom James Company
- **Location:** Atlanta, GA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/tomjames/f22a278f-2c0b-43e3-927a-6ee6083770a0

## Job description

At Tom James Company, an administrative assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. This role directly supports the top-producing sales professional amongst a team of hard-working individuals. Location: Atlanta, GA Daily in office attendance required Compensation: $40,000–$50,000 Includes a monthly performance-based bonus with eligibility beginning after 6 months of employment We offer a generous PTO plan, paid holidays, and a 401(k) plan. A full range of medical, financial, and/or other benefits available on an op-in basis Employment Status: Full-time, 40 hours per week; hourly/non-exempt

Responsibilities:

- Proactive calendar management in a fast-paced, high volume, and constantly evolving client service environment

- Organizing and scheduling client appointments and fittings

- Exercising knowledge of geography and timeline layout based off location

- Manage and maintain incoming texts and emails through the sales professional

- Sending reminders & appointment confirmations daily

- Monitoring all open orders and consistently checking on order statuses

- Building relationships with the factory leads and maintaining communication with necessary contacts

- Organize communication tracking and maintain current statuses

- Accompany sales professional on a full day of client meetings once a week, gaining knowledge of the business and covering weekly responsibilities

- Coordinating and maintaining all client orders/files

- Communicating regularly with the sales professional and other members of the store team

- Maintaining a professional image when contacting factories, corporate office, clients, and outside vendors

- Sending monthly product texts to clients as needed

- Meeting with the sales professional to set goals and expectations monthly

- Organizing inventory alongside teammates

- Pursuing efficiencies for processes and communication as needed

- Picking up and delivering client items as needed

- Entering customer data into CRM system

Requirements:

- Two years’ office-related experience is required

-

## Experience with a sales-oriented environment is preferred

- On-site attendance is required

- Confident worker & team player

- Strong communication skills (verbal & written)

- Proactive problem-solving skills

- Excellent organizational skills

- Outstanding time management skills

- Professional customer service skills

- Proficient using multiple forms of technology including Microsoft Office; Google Docs, Sheets, Forms

- Possesses basic accounting skills (such as balancing accounts)

- Enjoys being flexible and multitasking

- Motivated to tackle challenges

- Able to bend and lift 30 lbs.

- Valid Driver’s License required

## About Tom James Company

## Company Overview
- **One-liner**: Tom James Company designs, manufactures, and delivers custom clothing for men and women through a direct‑sales model, serving busy professionals worldwide.
- **Entity Type**: Private (family‑owned, no public funding rounds)
- **Headquarters**: Franklin, Tennessee, USA
- **Founded**: 1966
- **Founders**: Spencer Hays

## Core Business
- **Primary industry**: Custom apparel manufacturing and direct‑to‑consumer retail (men’s and women’s custom clothing).
- **Target customers**: B2C and B2B – busy professionals, executives, and individuals seeking convenient, personalized wardrobe solutions.
- **Mission / purpose**: “We Build People. People Build the Business.” The company focuses on developing its sales professionals and delivering high‑value custom garments through a relationship‑driven approach.

## Products & Services
- **Custom Suits, Shirts, and Outerwear**: Tailored men’s and women’s garments, including suits, sport coats, dress shirts, jeans, dresses, and outerwear, offered in a wide range of fabrics and styles.
- **Personalized Sales Experience (“We Come To You”)**: Sales representatives visit clients at their home or office for consultations, measurements, and garment hand‑delivery, eliminating the need for a retail store visit.
- **Women’s Line**: Launched in 2020, a full custom clothing collection for women, with more than 40 unique measurements and 75 patterns.
- **Holland & Sherry Interiors**: A luxury interiors division leveraging the company’s fabric‑milling expertise.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (privately held).
- **Key Metric**: Annual Revenue (Gross Sales) – $585 million in 2024 [careers.tomjames.com](https://careers.tomjames.com/about/).
- **Notable Investors / Partners**: Not applicable (no external funding); the company operates with 14 owned manufacturing facilities globally, including mills and factories in the USA, Canada, UK, and Australia [tomjames.com](https://www.tomjames.com/heritage/default.aspx).
- **Growth Signals**: 8.18% annual sales growth in 2024; women’s line up 200% year‑to‑date; per‑person sales up 30% post‑pandemic; new pay plan released in 2021 that increased compensation by 25% across the board [careers.tomjames.com](https://careers.tomjames.com/about/).

## Competitive Advantages
- **Vertical Integration**: Owns the entire supply chain from fabric weaving to garment manufacturing to delivery – 14 manufacturing partners, including historic brands like Oxxford Clothing and Holland & Sherry.
- **Customization at Scale**: Ability to produce a high volume of individually customized garments, a combination competitors find difficult to replicate.
- **Value Proposition**: Offers custom garments at prices comparable to off‑the‑rack items, appealing to a broad customer base.
- **Entrepreneurial Sales Model**: Sales professionals build their own clientele and have uncapped earning potential, with the support of a 50‑year‑old brand and in‑house manufacturing.
- **Principle‑Based Leadership**: Emphasis on long‑term relationships, ethical practices, and investment in employee development rather than short‑term tactics.

## Strategic Focus
- **Expansion of Women’s Line**: Continued growth in the women’s custom clothing category, which has seen strong demand.
- **Sustainability Investments**: Operations include a solar‑powered shirt factory and a biofuel boiler at the textile mill, with a goal of reducing environmental impact.
- **Strengthening Sales Force**: Ongoing training, a new pay plan, and leadership development programs to attract and retain top sales talent.
- **Geographic Reach**: Serving clients across 4 continents with 92 locations; exploring further market penetration in existing territories.

## Why Work Here
- **Culture and Mission**: The company’s mission “We Build People. People Build the Business.” is central – leaders emphasize personal and professional growth over short‑term profits. Managers start as sales professionals and continue selling to stay connected [careers.tomjames.com](https://careers.tomjames.com/investment-in-you/).
- **Remote / Hybrid Policy**: Sales roles are field‑based – representatives work from home and meet clients at their locations. Corporate/leadership roles are based in Franklin, TN.
- **Compensation and Growth**: Uncapped commissions, guaranteed training pay, and a recent 25% compensation increase. Career paths include moving into sales leadership, where most managers have risen from within.
- **Unique Perks**: “Follow Day” – a half‑day ride‑along with a sales leader before hiring to ensure cultural fit. Company‑sponsored leadership training for new managers. Direct‑selling model allows for schedule flexibility and autonomy.
- **Workforce**: ~3,000 employees, with a strong emphasis on internal promotion and tenure.

## Sources
1. [careers.tomjames.com – About page](https://careers.tomjames.com/about/)
2. [careers.tomjames.com – Investment in You page](https://careers.tomjames.com/investment-in-you/)
3. [tomjames.com – Heritage page](https://www.tomjames.com/heritage/default.aspx)
4. [careers.tomjames.com – Main careers site](https://careers.tomjames.com/)
5. [jobs.lever.co/tomjames – Current openings](https://jobs.lever.co/tomjames)

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