---
title: 'Admissions Inquiry Representative (Short Term Assignment) at Equip Health'
canonical: 'https://feeny.ai/job/admissions-inquiry-representative-short-term-assignment-equip-health-united-1yk482p8wfry'
type: 'job'
last_seen: '2026-10-15'
---

# Admissions Inquiry Representative (Short Term Assignment) at Equip Health

- **Company:** Equip Health
- **Location:** United States
- **Compensation:** $24/hr
- **Employment:** part-time
- **Work type:** remote
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/equip/2d65bc10-c051-4c2b-a91d-30284c711fae

## Job description

## About Equip

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong [outcomes](https://equip.health/outcomes) and treatment approach at [www.equip.health.](http://www.equip.health) Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture.  Recognized by [Time](https://time.com/collection/time100-companies-2023/6285207/equip/) as one of the most influential companies of 2023, along with awards from [Linkedin](https://www.linkedin.com/pulse/linkedin-top-startups-2022-50-us-companies-rise-linkedin-news/) and[Lattice](https://lattice.com/blog/announcing-the-2023-finalists-for-lattices-people-success-awards), we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

## About the role

The Admissions Inquiry Representative (AIR) is responsible for managing inbound patient inquiries via phone call, email, or other forms of communication. The AIR will also provide program information, discuss insurance and finances, and hand off interested families to the Specialist. In addition, the AIR will document calls.

The right person will have strong organizational skills, multitasking abilities, and customer service and sales skills. The ideal candidate is also comfortable working in a fast-paced startup environment, solving problems independently, and comfortable with ambiguity as data systems and processes are still being shaped.

## Responsibilities

- Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referents.
- Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments.
- Collect patient information and input data points into various platforms and systems.
- Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact.
- Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion.
- Overcome initial barriers and encourage interested families/patients to move forward with the admissions process.
- Perform other duties as assigned.

## Qualifications

- Employment Type: Part-time and short-term (20 hours per week) for 6 months.
- Fixed Working Hours: Sunday through Thursday, 4:00 PM – 8:00 PM EST (must be available during these exact hours to support coverage).
- 2+ years of experience as a call center representative, customer service. representative, and/or patient scheduling.
- Experience with fast-paced, high volume inbound call management.
- Strong skills in communication and collaboration with diverse teams.
- Organized and results-driven.
- Comfortable in a fast-paced environment, subject to rapid change and innovation.

Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at accommodations@equip.health. #LI-Remote

## About Equip Health

## Company Overview
- **One-liner**: Equip Health is a virtual, evidence-based eating disorder treatment platform that provides dedicated, multidisciplinary care teams to patients in all 50 states.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Diego, California, United States
- **Founded**: 2019
- **Founders**: Not publicly listed on the company website or in standard profiles.

## Core Business
- **Primary industry**: Mental Health Care / Healthcare-IT
- **Target customers**: B2C (patients of all ages with eating disorders, including anorexia, bulimia, binge eating disorder, ARFID, and OSFED) and B2B (insurance partners).
- **Mission or purpose statement**: "Lasting recovery is possible for everyone with an eating disorder." The company is "relentlessly dedicated to making sure that everyone with an eating disorder has access to care that works."

## Products & Services
- **Virtual Eating Disorder Treatment**: A 100% virtual, comprehensive treatment program. Each patient is assigned a 5-person care team including a therapist, dietitian, medical provider, peer mentor, and family mentor. Treatment is evidence-based, tailored to the individual, and integrates the patient's support network. It includes therapy, nutritional counseling, medical monitoring, and mentorship.
- **Freeform (Body Image Program)**: An evidence-based body image program available to all patients and their loved ones.
- **Support Groups & Workshops**: A wide range of support groups for patients and families, plus workshops on topics like stress management and perfectionism.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total Funding of **$163.8M** (as of most recent round).
- **Annual Revenue**: **$5.0M** (per LinkedIn).
- **Notable Investors/Partners**: Optum Ventures (led Series A), TCG (led Series B), F-Prime (led Seed Round). Total of 5 prior funding rounds, including a Series C of $35M in April 2024.
- **Growth Signals**:
    - **Headcount**: 602 employees (+45.2% year-over-year).
    - **Clinical Outcomes**: 82%+ of patients experience a reduction in eating disorder symptoms within the first 8 weeks; 75% of patients requiring weight restoration reach their target weight within 1 year; 74% of patients and families recommended Equip.
    - **Market Reach**: Treats patients in all 50 states. No waitlist for treatment.
    - **Hiring**: 38 active job postings (+46.2% year-over-year).

## Competitive Advantages
- **Evidence-Based, Virtual Model**: Delivers "gold-standard," evidence-based treatment (FBT, CBT, DBT) in a home setting, making it accessible and scalable.
- **Multidisciplinary Team Approach**: The 5-person care team model (therapist, dietitian, medical provider, peer mentor, family mentor) is a unique, comprehensive differentiator.
- **Lived Experience Integration**: 58% of employees have lived experience with an eating disorder, which is deeply integrated into the care model (Peer Mentors, Family Mentors).
- **Outcome-Focused**: Rigorously monitors patient outcomes and publishes strong recovery statistics.

## Strategic Focus
- **Scaling Access**: Continuing to expand its reach to treat all eating disorder diagnoses in all 50 states.
- **Deepening Clinical Excellence**: Investing in advanced clinical training and research to improve outcomes.
- **Insurance Integration**: Working to be in-network with most insurance plans to remove cost barriers for patients.
- **Diversity, Equity, Inclusion & Belonging (DEIB)**: Actively working to ensure care is accessible regardless of race, gender, sexuality, ability, weight, and socioeconomic status.

## Why Work Here
- **Culture & Mission**: A strong, mission-driven culture centered on "curiosity, trust, and impact." The company emphasizes "owning the impact" and a collaborative "village" approach.
- **Remote-First**: The company is 100% virtual, offering flexibility to work from anywhere in the US.
- **Diversity & Inclusion**: A highly diverse workforce: 33% identify as BIPOC, 42% as LGBTQIA+, and 58% have lived experience with an eating disorder. The company has a transparent AI recruitment policy to reduce bias.
- **Benefits** (as listed on careers page):
    - Medical, dental, and vision insurance
    - Life and disability insurance
    - 401(k) program
    - Internet and home office stipends
    - Mental health support and services
    - Student loan repayment program for clinicians
    - Flexible paid time off and 11 company holidays
    - Co-working stipend for corporate employees
    - Employee recognition programs
- **Scam Alert**: Equip has a clear policy on its careers page warning candidates about fraudulent recruiting, stating that official communication will only come from a `@equip.health` email address.

## Sources
1. [equip.health](https://equip.health/)
2. [equip.health/join-us](https://equip.health/join-us)
3. [LinkedIn](https://www.linkedin.com/company/equip-behavioral-health)
4. [PitchBook](https://pitchbook.com/profiles/company/399590-11)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/equip)

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