--- title: 'Adoption Analytics & Insights Manager at Appnovation Technologies' canonical: 'https://feeny.ai/job/adoption-analytics-insights-manager-appnovation-technologies-tampa-1sf5k5j6pxta' type: 'job' last_seen: '2026-09-10' --- # Adoption Analytics & Insights Manager at Appnovation Technologies - **Company:** Appnovation Technologies - **Location:** Tampa, FL - **Posted:** 2026-07-16 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/appnovation/jobs/8635087002 ## Job description ## About us Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services. We build digital solutions that deliver real impact today and serve as foundations for future growth.  Bold ambition. Practical action. Endless possibilities. ## About the Role Join Appnovation to deliver high-impact results for a global leader in healthcare, contributing to breakthroughs that change patients' lives. As we modernize the digital employee experience, the GTM and Adoption team ensures new platforms become seamlessly embedded into how our colleagues work. The Adoption Analytics & Insights Lead is the data-driven engine of this team. You will track platform engagement, identify user barriers, and translate deep telemetry into actionable insights. By focusing on core success metrics like 30-day active usage and user sentiment, you will set quarterly targets, build dynamic dashboards, and treat every adoption tactic as a measurable hypothesis. Ultimately, you will diagnose why adoption stalls and route effective solutions using your expertise in Funnel Optimization, ROI Reporting, and Telemetry. ## Key Responsibilities - Platform Engagement Baseline & Core Metrics: Establish and own the engagement baseline for every colleague-facing platform. Track the two core success metrics (30-day active usage and Sean Ellis "disappointment" test score), setting quarterly targets and ensuring all secondary metrics connect back to them. - Adoption Telemetry & Drop-Off Analysis: Define and track critical behavioral metrics, including depth of tool usage, feature breadth, and long-term retention to isolate exactly where users drop out of the adoption lifecycle. - Root-Cause Diagnostics & Actionable Routing: Diagnose whether missed adoption targets stem from workflow fit, comprehension gaps, motivation/awareness gaps, or structural barriers, and trigger root-cause reviews with clear recommendations. - Readiness Signals over Vanity Metrics: Partner with learning and advocacy leads to track the gap between "completion" or "joining" and actual readiness or active engagement, measuring long-term behavioral changes. - Cross-Functional Measurement Partnerships: Synthesize community, learning, and communication performance data into a unified, cross-functional picture of the best tactics, channels, and audience segments. - Value Delivery Measurement: Partner with experience architecture and product owners to define and track leading indicators of "value" (e.g., time saved, error reduction, satisfaction) alongside standard usage data. - Targeted Re-Engagement Insights: Feed real-time usage data to team leads to enable the design of highly targeted, localized re-activation campaigns and training assets. - ROI & Value Realization Reporting: Pair quantitative metrics with qualitative feedback to translate adoption data into clear, numbers-first business value and ROI reports for executive stakeholders. ## What We Are Looking For Must-Have: - Bachelor's degree in Data Science, Analytics, Business, Marketing, or a related field. - 5–8+ years of experience in product analytics, digital telemetry, or marketing growth analytics. - Strong proficiency in data visualization tools (e.g., Tableau, PowerBI) and product analytics platforms. - Demonstrated ability to design and measure user activation funnels and adoption metrics, including product-led growth (PLG) metrics (activation, retention cohorts, Sean Ellis-style testing). - Proven track record of setting KPI targets, building dashboards, and running a proactive hypothesis-test-and-scale discipline. - Excellent data storytelling skills, with the ability to translate complex analytics into actionable briefs for non-technical stakeholders. - Experience diagnosing root causes of adoption stalls (workflow fit, content gaps, motivation, organizational barriers). - Comfort building and maintaining measurement partnerships across multiple distinct functions (e.g., community, learning, marketing). - Experience defining and measuring value-delivery outcomes (time saved, error reduction, quality of output), rather than just raw usage. Nice-to-Have: - Experience working directly alongside product management, learning, or marketing teams in a growth-focused environment. - Familiarity with organizational network analysis (ONA) or workplace analytics. - Familiarity with enterprise software telemetry and API integrations. - Experience working in pharma, healthcare or similarly regulated enterprise environments. ## Who You Are - You thrive in a collaborative and agile environment, embracing feedback and iteration. - You are curious and continuously seek opportunities to learn and apply new technologies. - You take ownership of your work, ensuring high standards and accountability. - You communicate clearly, adapting your style to different audiences and stakeholders. - You remain adaptable and resilient in the face of shifting priorities or technical challenges. Thank you for your interest in a career with Appnovation Technologies! Please note that only those selected for an interview will be contacted. At Appnovation, we recognize that diverse teams are the strongest teams. Diversity, Equity & Inclusion is not only something that we embrace - we celebrate it! We are proud to be an Equal Opportunity Employer and we encourage applicants from all backgrounds, lived experiences and industries to apply. Come join us at Appnovation, and learn more about how we stay true to our company values as we build better lives through better digital. Accommodations are available upon request throughout the recruitment process. ## About Appnovation Technologies ## Company Overview - **One-liner**: A global full-service digital partner that combines Strategy, AI, Experience & Design, Engineering and Managed Services to build AI-powered digital solutions for high-compliance industries. - **Entity Type**: Private (bootstrapped – no external funding rounds disclosed) - **Headquarters**: Vancouver, British Columbia, Canada - **Founded**: 2007 - **Founders**: Arnold Leung ## Core Business - **Primary industry/industries**: Digital services, technology consulting, full-service digital agency, managed services. - **Target customers**: B2B, Enterprise, mid-market, high-compliance industries (e.g., government, healthcare, financial services). - **Mission or purpose statement**: “Inspiring Possibility” – the company aspires to become a world leader in advancing businesses through digital means, with a focus on being customer-first, experience-led, and innovation-driven. ## Products & Services - **[Strategy & Consulting]**: Digital strategy, customer experience consulting, business transformation. - **[AI & Data]**: AI-powered solutions, data and analytics, machine learning integrations. - **[Experience & Design]**: UX/UI design, human-centered design, creative services. - **[Engineering]**: Custom software development, platform engineering, full-stack development. - **[Managed Services]**: Ongoing support, maintenance, and managed hosting; AI-powered managed services that transcend traditional maintenance. - **[Nearshore Delivery]**: High-compliance, agile nearshore teams based in regions like Latin America and Asia-Pacific for cost-efficient scaling. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: 400+ employees across 16 global offices - **Notable Investors/Partners**: MACH Alliance member, Google Public Sector Partner (with Data and Analytics expertise badge), multiple award wins (MUSE Creative Awards, Webby Awards, Communicator Awards, Horizon Interactive Awards). - **Growth Signals**: Opened new office in Kuala Lumpur, Malaysia (2023), expanded into São Paulo, Brazil (2021), acquired Wunderkraut Benelux (2016), and added new leadership appointments to global and regional teams (2022, 2025). ## Competitive Advantages - **Global presence with nearshore capabilities**: 16 offices worldwide and nearshore delivery options that provide regional proximity, speed, and cost-efficiency for high-compliance projects. - **Full-stack, end-to-end partnership**: Strategy, design, engineering, and managed services under one roof – reducing the need for multiple vendors. - **Deep expertise in high-compliance industries**: Focus on regulated sectors where security, compliance, and reliability are critical. - **MACH Alliance membership**: Certifies a modern, composable, and API-first approach to digital architecture. - **Award-winning culture**: Recognized as a Great Place to Work in multiple regions, with strong employee satisfaction and retention. ## Strategic Focus - **AI-first delivery**: Embedding AI across strategy, design, and delivery to unlock faster, smarter, and more human digital experiences. - **Expanding nearshore footprint**: Scaling nearshore teams to serve North American and European clients with cost-effective, compliant solutions. - **Growth in public sector**: Leveraging Google Public Sector partner status to win government and public-sector contracts. - **Continuous talent development**: Investing in upskilling employees through Appno-Academy and learning initiatives. ## Why Work Here - **Culture**: Employee-centric, inclusive, and innovative. The company states “our people are our top priority” and fosters a healthy, empowering environment. Nationalities represented span many countries, bringing diverse perspectives. - **Work model**: Hybrid/remote-flexible. Many roles are listed as remote, while some offices require in‑office presence. Typical time on-site is described as “None” on Built In, indicating strong remote flexibility. - **Notable perks**: - **Wellness Allowance** – financial support for physical and mental health. - **Me Days** – extra paid time off dedicated to well-being. - **Maternity, Parental & Menopause Support** – comprehensive resources and financial assistance. - **Appno-Academy** – a specialized learning hub for upskilling, plus ongoing Learning & Development initiatives. - **Global collaboration** – work on international projects with leading global clients, gaining exposure to diverse industries and markets. - **Engineering culture**: Focus on modern tech stacks, AI integration, and agile delivery. Positions like Sr. Manager/Director AI Software Engineer and Full Stack Developer suggest a strong emphasis on innovation and technical leadership. ## Sources 1. [appnovation.com/careers](https://www.appnovation.com/careers) 2. [appnovation.com](https://www.appnovation.com/) 3. [appnovation.com/about-us](https://www.appnovation.com/about-us) 4. [builtin.com/company/appnovation](https://builtin.com/company/appnovation) 5. 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