---
title: 'Advanced Software Engineer - Customer Success at Feedzai'
canonical: 'https://feeny.ai/job/advanced-software-engineer-customer-success-feedzai-brazil-y1e8mc5ye7rq'
type: 'job'
last_seen: '2026-09-12'
---

# Advanced Software Engineer - Customer Success at Feedzai

- **Company:** Feedzai
- **Location:** Brazil
- **Work type:** remote
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-09-12
- **Apply:** https://careers.feedzai.com/job_description?gh_jid=8121243

## Job description

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year.

Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

The Customer Success Engineering team is responsible for ensuring that Feedzai solutions are successfully implemented, integrated, optimized, and supported throughout the customer lifecycle. Our mission is to build new product capabilities, but to deeply understand the product and leverage its full potential to solve complex customer problems. We work directly with enterprise customers, translating business requirements into scalable technical solutions while ensuring successful deployments, operational excellence, and long-term customer success.

You

As an Advanced Customer Success Engineer, you are an experienced software engineer with a strong implementation mindset. You are comfortable reading, writing, and debugging production-quality code, but your primary focus is delivering successful customer solutions through implementation, integrations, troubleshooting, performance optimization, and technical leadership.

You will serve as a trusted technical advisor for our customers and a technical reference within Customer Success, collaborating closely with Product Engineering, Product Management, Customer Success Managers, and customer technical teams.

## Your Day-to-Day

- Design and implement technical solutions that maximize the value of the Feedzai platform;
- Configure, customize, and extend customer solutions using Java, SQL, and platform configuration;
- Build and maintain integrations using REST APIs, messaging systems, event-driven architectures, and file processing;
- Troubleshoot complex production issues across application, database, infrastructure, and integration layers;
- Analyze and optimize application performance, scalability, and operational reliability;
- Lead technical activities during implementations, upgrades, migrations, and production go-lives;
- Support enterprise customers throughout the implementation and post-production lifecycle;
- Review solution designs and implementation approaches to ensure alignment with Feedzai best practices;
- Mentor other engineers and contribute to reusable implementation assets, documentation, and engineering standards;
- Collaborate with Product Engineering by providing feedback based on real customer implementations and operational experience;

You Have & You Know-how

- 7+ years of professional software engineering experience;
- Strong Java development skills with the ability to understand, customize, and debug complex applications;
- Strong SQL knowledge and database troubleshooting experience;
- Experience designing and implementing enterprise software integrations;
- Experience working with REST APIs, messaging platforms, asynchronous systems, and file-based integrations;
- Experience with cloud platforms (AWS preferred);
- Strong troubleshooting and root cause analysis skills in production environments;
- Experience analyzing Java application performance (thread dumps, heap analysis, JVM tuning);
- Solid understanding of distributed systems, software architecture, scalability, and performance;
- Excellent communication skills and the ability to work directly with customer engineering teams;
- Ability to balance hands-on technical work with customer-facing responsibilities;
- Experience in fraud prevention, financial services, or risk management platforms (nice to have);
- Experience with Kubernetes and containerized applications (nice to have);
- Experience with PostgreSQL and NoSQL databases (nice to have);

The Customer Success Team is responsible for delivering our product to our clients. This includes configuration, solution development, and risk strategy to enable them to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join us!

#LI-Remote #LI-BX1

Your First 30-Days at Feedzai:

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

[Life at Feedzai Instagram](https://www.instagram.com/life_at_feedzai/)

[Feedzai Culture](https://careers.feedzai.com/mirabud/2023/10/Codebook.pdf)

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.

## About Feedzai

## Company Overview
- **One-liner**: Feedzai is an AI-native platform that detects and prevents fraud, money laundering, and other financial crimes in real time, processing over $9 trillion in payments annually for the world's largest banks and fintechs.
- **Entity Type**: Private (Unicorn; last valued at over $1 billion after Series D in March 2021)
- **Headquarters**: New York, New York, United States (also major offices in Coimbra, Lisbon, Porto, Portugal; London, UK; Atlanta, Georgia)
- **Founded**: 2011
- **Founders**: Nuno Sebastião, Pedro Bizarro, Paulo Marques

## Core Business
- **Primary industry/industries**: Financial technology (Fintech), Fraud Prevention, Anti-Money Laundering (AML), Risk Management, AI/ML
- **Target customers**: B2B; Tier 1 global banks, fintechs, payment processors, and regulators (e.g., selected by the European Central Bank to secure the Digital Euro)
- **Mission or purpose statement**: "To make the world a safer place for commerce, one transaction at a time."

## Products & Services
- **Feedzai RiskOps Platform**: A unified, AI-native platform that covers the entire financial crime lifecycle — from transaction fraud and behavioral biometrics to anti-money laundering (AML) compliance. It ingests 120 billion events per year and uses machine learning to stop scams, reduce false positives, and accelerate model deployment.
- **Transaction Fraud Detection**: Real-time scoring and decisioning for payments (card, ACH, P2P, etc.) to prevent fraud *before* it happens.
- **Anti-Money Laundering (AML)**: AI-powered transaction monitoring that scales with regulatory change and product expansion, enabling accurate detection of suspicious activity.
- **Behavioral Biometrics**: Combines real-time behavioral and device intelligence to identify abnormal behavior and signs of manipulation, helping banks intervene without adding friction.

## Market Standing
- **Valuation/Market Cap**: Unicorn status since March 2021 (valuation > $1 billion); latest valuation not publicly disclosed.
- **Key Metric**: **Total Funding** — $351.2M raised across 11 rounds.
- **Notable Investors/Partners**: Key investors include SoftBank Vision Fund 2, KKR, Sapphire Ventures, and Citi Ventures. Trusted by global financial leaders and selected by the European Central Bank (with Capgemini Germany) for the Digital Euro project.
- **Growth Signals**:
    - **Headcount**: 649+ employees (up ~19.3% year-over-year, adding +139 people).
    - **Reach**: Protects 1 billion consumers, processes 120 billion events/year, and secures $9 trillion in payments annually.
    - **Key Results (Tier 1 bank)**: 62% more fraud detected, 73% fewer false positives, 25x faster model deployment.
    - **Global footprint**: Offices in 10 locations; employees in 16+ countries; supports 190 countries.

## Competitive Advantages
- **AI-Native & Purpose-Built**: Unlike generic solutions, Feedzai’s AI is purpose-built for financial crime, combining over a decade of domain expertise with deep behavioral data.
- **Collective Intelligence**: Every customer benefits from global data patterns, enabling the platform to uncover risks invisible to individual institutions.
- **Space-Grade Precision**: Founders honed their skills at the European Space Agency, bringing a rigorous, scientific approach to risk detection.
- **End-to-End RiskOps**: Unifies fraud detection, AML, and compliance on a single platform — a rare integration in the industry.
- **Proven Scalability**: Trusted by the world’s largest banks and even a central bank (ECB), demonstrating enterprise-grade reliability.

## Strategic Focus
- **Deepening the RiskOps platform**: Continuing to unify fraud, AML, and compliance into a single, seamless workflow.
- **Scaling AI research**: Bridging the gap from lab to product through a dedicated Research team that patents innovations and transfers them to the Product team.
- **Regulatory expansion**: Serving regulators (e.g., ECB Digital Euro) and helping clients navigate evolving AML and scam-prevention mandates.
- **Global hiring & remote flexibility**: Growing the team across 16+ countries while maintaining a strong, values-driven culture.

## Why Work Here
- **Culture & Purpose**: Feedzai emphasizes a mission to "create a safer and fairer world." The culture is described as inclusive, with a focus on collaboration and innovation.
- **Work Model**: **Flex / Remote Work Policy** — employees can work from 16+ countries, with 10 global office locations. Flexible work hours and personal time off are standard.
- **Benefits & Perks**:
    - Comprehensive health insurance
    - Mental Health and Menstruation Leave
    - Maternity/Paternity programs
    - 4-day work weeks in August (reported)
    - Training allowance and culture of learning
    - Well-being allowance & IT allowance
    - Flexible/remote work options
- **Engineering & Research Excellence**: The company has a dedicated **Research** team focused on patenting innovations, offering a strong environment for ML/AI engineers and data scientists.
- **Impact**: Work directly on protecting billions of dollars in transactions and stopping financial crime at scale — a rare combination of societal impact and technical challenge.

## Sources
1. [Feedzai.com](https://www.feedzai.com/)
2. [Feedzai About Us](https://www.feedzai.com/about-us/)
3. [Feedzai Careers](https://careers.feedzai.com/)
4. [This is Feedzai - Careers](https://careers.feedzai.com/this-is-feedzai/)
5. [Feedzai LinkedIn](https://www.linkedin.com/company/feedzai)

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