---
title: 'Advanced Support Engineer I at Delinea'
canonical: 'https://feeny.ai/job/advanced-support-engineer-i-delinea-united-states-0ksz6wjnk1am'
type: 'job'
last_seen: '2026-09-26'
---

# Advanced Support Engineer I at Delinea

- **Company:** [Delinea](https://feeny.ai/companies/delinea)
- **Location:** United States
- **Compensation:** $83k–$99k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-09-26
- **Apply:** https://jobs.ashbyhq.com/delinea/544e1b85-1961-4269-86dd-a4b011f34948

## Job description

About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on [Delinea.com](http://Delinea.com), [LinkedIn](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdelinea%2F&data=05%7C02%7CMichele.Eaton%40delinea.com%7C766420d58b9a492d94ca08ddd6949f59%7C18d6ed03f0e5486183d2bb7b6c7c2bb2%7C0%7C0%7C638902656186877399%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=b1LCPIWSjxvblUYLlabUnRZ43S8rcspTQcBZsz0UbmU%3D&reserved=0), [X](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fx.com%2Fdelineainc&data=05%7C02%7CMichele.Eaton%40delinea.com%7C766420d58b9a492d94ca08ddd6949f59%7C18d6ed03f0e5486183d2bb7b6c7c2bb2%7C0%7C0%7C638902656186902236%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=goZhva9hWR8F0P5pO6SQUEwigdbvbZiWqmw5%2BHhhf1A%3D&reserved=0), and [YouTube](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Delinea&data=05%7C02%7CMichele.Eaton%40delinea.com%7C766420d58b9a492d94ca08ddd6949f59%7C18d6ed03f0e5486183d2bb7b6c7c2bb2%7C0%7C0%7C638902656186928751%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=uXgjuXTFu4kHWBJZ1XdNWN88Mrk5iT9Y24Ejw8fFBi8%3D&reserved=0).

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.

Apply today to help us achieve our mission.

Summary: We are seeking a highly skilled Advanced Support Engineer – I to join our Global Technical Support team. This role requires a balance of technical expertise, escalated customer management, and problem-solving abilities across Delinea products/Platforms. The ideal candidate will excel at managing complex support cases, rebuilding customer trust in challenging situations, and driving resolutions that ensure customer success. The position reports directly into a Support Manager for our Advanced Support Team.

This role includes participation in a shared on-call rotation, which may require availability outside standard business hours, including evenings, weekends, and holidays, to support production issues and escalations. On-call responsibilities are distributed across the team on a rotating basis.

What You’ll Do:

- Serve as the primary point of contact for escalated customer cases, delivering outstanding technical and case management.
- Diagnose, troubleshoot, and resolve advanced technical issues related to Delinea software product(s).
- Collaborate with peers, engineering and product teams to identify root causes and provide timely, high-quality solutions.
- Repair and maintain customer trust by managing sensitive or escalated situations with professionalism and empathy.
- Demonstrate a strong understanding of the product’s features and use cases, including how they interact with operating system(s) to aid in debugging and troubleshooting.
- Document escalated case findings, solutions, and best practices to improve knowledge sharing and prevent recurring issues.
- Contribute to continuous improvement by providing feedback to product and engineering teams based on customer insights.
- Thrives in a culture of continuous learning; comes in with openness and excitement to grow, and understands that evolving technical knowledge is key to long-term success.
- Mentor and coach Technical Support Engineers and contribute to a culture of excellence within the global support team.

What You’ll Bring:

- Proven experience in enterprise-level customer support, technical support, and/or advanced troubleshooting roles for software solutions.
- Exceptional customer and case management skills, with the ability to prioritize and manage multiple cases effectively.
- Strong ability to work with difficult or frustrated customers while maintaining professionalism and rebuilding trust.
- Knowledge of networking protocols and troubleshooting (TCP/IP, DNS, routing, firewalls, etc.).
- Solid understanding of the product’s operating system (Linux/Unix/Windows, depending on environment).
- Working knowledge of software code debugging principles and techniques to analyze, troubleshoot, and understand product code functionality.
- Excellent English written and verbal communication skills, with the ability to explain complex technical concepts to diverse audiences.
- Strong analytical thinking, problem-solving skills, and attention to detail.

We’d Love to See:

- Bachelor’s and/or advanced degree in Computer Science or similar discipline preferred (or equivalent work experience)
- Strong knowledge of various Cloud architectures, AWS, Azure, O365, Google Cloud etc
- Strong understanding of Object-Oriented principles, the .NET Framework, relational databases
- Familiarity with a variety of scripting or coding languages (C#, C++, Angular, PowerShell, Python, Bash, SQL) is a plus.
- Do we want to add familiarity with our products in this? Experience being the Administrator of a Delinea product would be a plus.

For this Job, Delinea is not considering candidates that need any type of US work authorization now or in the future. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, L-1, J1, etc. Why work at Delinea?

- We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.
- We invest in people who are smart, self-motivated, and collaborative.
- What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success:

- Spirited - We bring energy and passion to everything we do
- Trust - We act with integrity and deliver on our commitments
- Respect - We listen, value different perspectives, and work as one team
- Ownership - We take initiative and follow through
- Nimble - We adapt quickly in a fast-changing environment
- Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.

## About Delinea

## Company Overview
- **One-liner**: Delinea provides a cloud-native identity security control plane for real-time, defensible access decisions across human, machine, and AI identities.
- **Entity Type**: Private (backed by TPG, a strategic investor)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2022
- **Founders**: Not publicly available (company formed through merger/rebranding of prior PAM entities)

## Core Business
- **Primary industry/industries**: Identity Security, Privileged Access Management (PAM), Cybersecurity
- **Target customers**: B2B – Enterprise, SMB, government, critical infrastructure, financial institutions; over half of the Fortune 100 are customers
- **Mission or purpose statement**: “Stop unauthorized access by making real-time, defensible access decisions across human, machine, and AI identities.” Vision: “A world where every organization has a trusted identity security control plane, so access to data and systems is governed clearly, consistently, and at machine speed.”

## Products & Services
- **Delinea Platform**: The core identity control plane – continuous discovery, just-in-time / zero-standing privilege, real-time authorization, credential vaulting, identity posture/threat analysis, and segregation-of-duties/GRC. Powered by Delinea Iris AI.
- **Secret Server**: Enterprise-grade PAM solution for securing service, application, root, and administrator accounts (on-premise or cloud).
- **Cloud Suite**: Unified PAM platform for managing privileged access in multi-cloud infrastructure.
- **Server Suite**: Secure access control for on-premises infrastructure (Linux, UNIX, Windows) centrally managed via Active Directory.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Over 1 million identities secured daily; 500+ integrations; 99.995% uptime (highest in the industry); average annual ROI of $2.2M per customer
- **Notable Investors/Partners**: TPG (strategic investor)
- **Growth Signals**: Named a Leader in the 2025 Gartner Magic Quadrant for Privileged Access Management, a Leader in the Forrester Wave™ Privileged Identity Management (Q3 2025), and a Leader in the 2026 Leadership Compass for PAM. Global presence across nearly 40 countries.

## Competitive Advantages
- **99.995% platform uptime** – highest in the industry
- **Continuous authorization model** – replaces static privileges with real-time, context-aware decisions; Just-in-Time and Zero Standing Privilege
- **Delinea Iris AI** – intelligent risk scoring, automated access decisions across human, machine, and AI identities
- **Extensive integration ecosystem** (500+ integrations)
- **Long track record as a PAM leader** (Gartner, Forrester, KuppingerCole)

## Strategic Focus
- Extending from traditional PAM into a continuous authorization control plane for the “agentic AI era”
- Protecting an expanding identity threat surface (AI agents, machine identities, DevOps)
- Real-time, policy-based authorization with full audit trail
- Automation of access reviews and segregation-of-duties policies

## Why Work Here
- **Culture**: Values-driven (Trust, Respect, Nimble, Ownership), global perspective (nearly 40 countries), emphasis on diversity and inclusion.
- **Work model**: Hybrid/remote options. Offices in San Francisco, Bellevue, Lehi, London, Tel Aviv, Dubai, Singapore, Munich, Manila, and more. Flexible work arrangements.
- **Benefits** (global): Meaningful equity and bonus program, paid family leave (12 weeks primary/6 weeks secondary), flexible discretionary time off, paid company holidays, health and wellness support.
- **US-specific**: Medical, dental, vision, HSA/FSA, life insurance, short/long-term disability, 401K match (100% on first 1%, 50% on next 5%).
- **Career growth**: Commitment to employee development, robust career paths, leadership development programs. “We challenge the status quo, innovate fast” – a fast-moving security environment.

## Sources
1. [delinea.com – Careers](https://delinea.com/careers)
2. [delinea.com – Platform](https://delinea.com/)
3. [delinea.com – About](https://delinea.com/about)
4. [jobs.ashbyhq.com – Delinea Jobs](https://jobs.ashbyhq.com/delinea)
5. [builtin.com – Delinea Profile](https://builtin.com/company/delinea)

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