---
title: 'Advocacy Strategy Lead at Granted'
canonical: 'https://feeny.ai/job/advocacy-strategy-lead-granted-new-york-j727b9nkv05n'
type: 'job'
last_seen: '2026-10-19'
---

# Advocacy Strategy Lead at Granted

- **Company:** Granted
- **Location:** New York, NY
- **Compensation:** $100k–$150k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/granted/79560d65-6f3e-4889-abcc-23138d41f32b

## Job description

🌿 Mission The US healthcare system is complex, error-prone, and financially draining. Medical bills and insurance coverage shouldn't be this hard to navigate. At Granted, we're building the one solution every American can turn to for help. Thanks to AI and new regulations, Granted can fight claim denials, correct billing errors, negotiate bills, and make coverage easier to understand — saving people time, money, and stress. Our goal is simple: to be the #1 platform that empowers all Americans to take charge of their healthcare.

🏢 About Us Founded by a former Oscar Health leader, we're a seed-stage company with $17M in funding. We're lucky to be backed by the founders and investors at Hugging Face, Rocket Money, Oscar Health, CaseText, Forerunner Ventures, RRE Ventures, and more. We are well-funded for the next few years.

🧭 About the Role Granted lowers people's healthcare costs and cuts down on admin and stress. We're building the AI-native patient financial OS — the first purpose-built company working entirely on the user's side of the healthcare system, unequivocally advocating for consumers. The hook is bill lowering. People come to us when they have a medical bill they can't afford or don't understand. Granted checks it — catches errors, overcharges, and denials, secures financial assistance, and negotiates with providers. Our Healthcare Advocates (HAs) and AI agents work those cases together. This is primarily a strategy role, but you're not afraid of getting in the weeds of case-work. You've seen medical billing from inside the system, and you use that judgment to find what's systematically leaving money on the table — then turn it into the rules, playbooks, and product logic that make every case better. You'll look across hundreds of cases, spot the patterns an individual advocate wouldn't, and decide what Granted should build, change, or automate next. You'll sit between Product and CX. With Product, you're the healthcare brain behind our bill-lowering AI: what's lowerable, how, and with what confidence. With CX, you raise advocacy quality across the HA team. When Product ships something that changes how advocates work, you make sure it lands. A typical week may look like: strategic bill analysis and pattern-finding (~40%), product partnership (~30%), advocacy quality and escalation (~20%), with the remainder on process and enablement for the HA team.

🛠 What You'll Do

- Review uploaded bills each week and analyze: lowerable or not, how, with what confidence, and what data would change your mind. This analysis tunes our bill checker and intake.
- Look across open and closed cases to find systematic opportunities — where advocates or AI agents are leaving savings on the table — and translate the patterns into strategy, process changes, and product input.
- Be the escalation point for VIP, high-complexity, and specialized cases.
- Act as strategic partner to Product as the domain owner on our AI bill analyzer — shaping what we build and how we automate.
- Partner on the playbooks, training, and onboarding that lets quality scale as the HA team grows (led with CX, not owned solo).
- Make sure features that touch HA workflows land with the context advocates need.
- Publish weekly reports on opportunities for the HA team.
- Stretch: turn user and advocate pain points from casework into input for the roadmap

🧰 You'll Bring Must-haves:

- 4+ years of work experience in a complex consumer industry.
- Experience in a strategy, product, or operations role at a tech company where you built something from scratch.
- Fluency in how a medical bill gets built, from CPT, ICD-10, and HCPCS coding to the EOB, and how to lower one through appeals, financial assistance policies, No Surprises Act protections, and tactful negotiations.
- Comfort in a fast-moving startup: scrappy, sharp, and quick to ramp on new products and tools.

Nice-to-haves:

- Time spent on both the provider and payer sides of a bill.
- Hands-on work with AI or agentic tools in a billing, clinical, or ops setting.
- Experience working directly with patients, such as advocacy, care navigation, or patient financial services.
- Experience training or leading a team of billers, advocates, or specialists.

✨ You'll Thrive Here If

- You're comfortable with ambiguous projects that impact several teams
- You consider yourself a subject matter expert in healthcare navigation
- You're comfortable with a scope that shifts as the product and team learn

📍 Where You'll Work Office based Chelsea, NYC - in-office Monday through Thursday, with Fridays remote.

## About Granted

## Company Overview
- **One-liner**: Granted is an AI-native healthcare advocate that helps consumers navigate health insurance, manage medical bills, and resolve billing disputes.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York City, New York, United States
- **Founded**: 2023
- **Founders**: Julien Nakache (CEO & Founder)

## Core Business
- Primary industry: Healthcare technology, AI-powered consumer advocacy
- Target customers: B2C – individuals and families in the United States navigating health insurance and medical bills
- Mission or purpose statement: To make healthcare simpler, fairer, and more humane by putting an AI-native advocate in consumers’ hands that understands insurance and helps them navigate the healthcare system with clarity and confidence.

## Products & Services
- **[Granted Platform]**: A consumer-facing app and service that connects to over 1,300 insurance and patient portals. It uses AI to review medical bills for errors, flag incorrect charges, negotiate discounts, and secure unadvertised financial assistance programs. Real expert healthcare advocates handle the back-and-forth with insurers and providers. Free to use; customers pay a pre-agreed, small fee only if money is saved (average savings of 70% on medical bills).

## Market Standing
- **Valuation/Market Cap**: Not publicly available (stealth-mode startup)
- **Key Metric**: Total Funding – Seed round (January 2024) with 3 investors; amount undisclosed.
- **Notable Investors/Partners**: Backed by founders and operators across AI, healthcare, and consumer sectors (specific names not disclosed in source materials).
- **Growth Signals**: Strong early user satisfaction; preparing for public launch; headcount grew from ~15 to ~23 employees (+55.6% year-over-year as of mid-2025); currently hiring for 7+ open roles including engineering, product, and customer experience; high job posting growth (+75% monthly, +133.3% yearly).

## Competitive Advantages
- **AI-native, consumer-first model**: Unlike employer-tied health benefits tools, Granted works directly for the individual regardless of job changes or life stage.
- **Unique value proposition**: “Free to use, pay only if we save you money” – aligns incentives with customers.
- **Data moat**: Secure, HIPAA-compliant connection to over 1,300 insurance carriers and patient portals, enabling continuous, automated bill auditing.
- **Early mover in agentic AI for healthcare**: Leverages AI agents to take action on behalf of consumers in a deeply complex, regulation-heavy industry.

## Strategic Focus
- Scaling the platform responsibly from stealth mode to public launch.
- Building out engineering (especially agentic AI backend) and product/growth teams.
- Expanding consumer adoption while maintaining high satisfaction and trust.
- Developing a two-team operating model: remote engineering/CX across continental U.S., and NYC-based hybrid for other teams.

## Why Work Here
- **Mission-driven**: Directly impact people’s financial and emotional well-being by fighting medical billing errors and making healthcare navigation simpler.
- **Early-stage ownership**: “We’re past zero to one, with real users and real traction. We’re still small enough that every hire shapes the product, the culture, and the standards we carry forward.” Meaningful equity with fair vesting.
- **Remote-first culture**: Engineering and Customer Experience teams work remotely across the continental U.S. Other roles are hybrid (4 days in NYC office, Friday remote). Company-wide offsites 2–3 times per year for co-working, hackathons, and team bonding.
- **Top-tier benefits**: Health, dental, vision, mental health support, 401(k), flexible PTO, paid team meals for in-person members.
- **Competitive compensation**: Regularly benchmarked against industry-wide datasets.
- **Strong leadership**: Founded by operators with experience in AI, healthcare, and consumer startups.

## Sources
1. [grantedhealth.com](https://grantedhealth.com/careers)
2. [grantedhealth.com](https://grantedhealth.com/about)
3. [grantedhealth.com](https://grantedhealth.com/)
4. [builtin.com](https://builtin.com/company/granted)
5. [linkedin.com](https://www.linkedin.com/company/granted-health)
6. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/granted)

## Other roles at Granted

- [Marketing Designer](https://feeny.ai/job/marketing-designer-granted-new-york-1r21xcrzjgdh) — New York, NY
- [Product Specialist | Healthcare Billing](https://feeny.ai/job/product-specialist-healthcare-billing-granted-new-york-qdgecy84wrhk) — New York, NY
- [Marketing Production Designer](https://feeny.ai/job/marketing-production-designer-granted-new-york-3d6t2r7mny88) — New York, NY
- [Strategic Partnerships & Business Development Lead](https://feeny.ai/job/strategic-partnerships-business-development-lead-granted-new-york-cjyxt2d6p63j) — New York, NY
- [AI Strategic Projects](https://feeny.ai/job/ai-strategic-projects-granted-new-york-tqeka0dem18v) — New York, NY
- [Healthcare Advocate](https://feeny.ai/job/healthcare-advocate-granted-continental-t78pe9a7j2t0) — Continental, United States
- [Backend Engineer, Agentic AI (Staff+ Level)](https://feeny.ai/job/backend-engineer-agentic-ai-staff-level-granted-continental-968y4ab85r00) — Continental, United States
- [Agent Product Manager](https://feeny.ai/job/agent-product-manager-granted-new-york-ed5f529zrx2f) — New York, NY