---
title: 'AfroTech 2026 Customer Success Manager at Join Our Talent Community'
canonical: 'https://feeny.ai/job/afrotech-2026-customer-success-manager-join-our-talent-community-scottsdale-mzz0prdaf5g5'
type: 'job'
last_seen: '2026-10-15'
---

# AfroTech 2026 Customer Success Manager at Join Our Talent Community

- **Company:** Join Our Talent Community
- **Location:** Scottsdale, AZ
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/axontalentcommunity/jobs/8031134003

## Job description

2026 AfroTech Attendees

This opportunity is reserved for registered 2026 AfroTech attendees as part of Axon’s AfroTech recruiting experience. You must be attending AfroTech 2026 to apply through this posting.

Not attending AfroTech this year? We still want to hear from you. Explore current opportunities and find your place at Axon at axon.com/careers.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact:

The Customer Success Manager II will work Axon’s larger customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon’s products.

You will also work closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product road-maps and projects.

As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.

## What You'll Do

Location: Remote from the Western or Eastern U.S. Reports to: Manager, Customer Success Travel: 30-40%

- Engage with your customers through regular calls, business reviews and daily needs
- Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
- Create success plans for your customers and document customer progress toward established goals and results
- Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
- Communicating major milestones and updates to Sr. Leadership on a regular basis
- Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls
- Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
- Learn and share industry best practices in order to solve customer needs

## What You Bring

- Bachelor's degree or equivalent work experience
- 5+ years’ working in a customer-facing role and 2+ years working with Enterprise-level customers
- Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans
- A proven track record of leading process improvements within large organizations
- Previous experience tracking product adoption and customer engagement through data-analysis tools
- Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Demonstrated ability to deal with change and excel in high-stress situations

## Benefits that Benefit You

- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

## About Join Our Talent Community

## Company Overview
- **One-liner**: Axon is a public safety technology company that develops devices, software, and AI solutions for law enforcement, justice, and security.
- **Entity Type**: Public (Ticker: AXON on NASDAQ)
- **Headquarters**: Scottsdale, Arizona, USA
- **Founded**: 1993
- **Founders**: Rick Smith (CEO) and Tom Smith

## Core Business
- **Primary Industry**: Public safety technology, law enforcement hardware/software, AI-powered evidence management
- **Target Customers**: B2G (Business to Government) — primarily law enforcement agencies, first responders, and public safety organizations globally
- **Mission Statement**: "Protect Life" — with a specific moonshot goal to cut gun-related deaths between police and public in half by 2033

## Products & Services
- **Axon Body Cameras**: Wearable cameras for law enforcement officers to capture video evidence.
- **Axon TASER Energy Weapons**: Less-lethal weapons designed to reduce injury and fatalities in confrontations.
- **Axon Evidence (Cloud Software)**: Digital evidence management platform for storing, sharing, and analyzing video, audio, and documents.
- **Axon AI Suite**: Includes Axon Vision (real-time video analytics), Axon Assistant (automated report writing), and Attribute Search (AI-powered evidence retrieval) — all under the "AI Era Plan" subscription.
- **Axon Dispatch & Real-Time Operations**: Software for real-time situational awareness and dispatch communications.
- **Axon Academy**: Training platform for de-escalation, tactics, and technology use.
- **Axon Respond**: Mobile app for officers to access real-time information and evidence in the field.

## Market Standing
- **Market Cap**: As of mid-2025, Axon is an S&P 500 company with a market capitalization exceeding $30 billion (check current market data for exact figure).
- **Key Metric**: Annual Revenue — Axon is a public company with growing recurring software revenue; recent filings show strong year-over-year growth (exact figures available in 10-K/10-Q filings).
- **Notable Partners**: Partnerships with major city police departments, federal agencies (e.g., DOJ), and international law enforcement bodies. Strategic collaborations include cloud infrastructure providers and AI research organizations.
- **Growth Signals**: 
  - Launched "AI Era Plan" subscription bundle in 2024-2025, signaling pivot to AI-driven recurring revenue.
  - Targeting a 50% reduction in police-public gun deaths by 2033.
  - Expanding international presence with R&D hubs in London, Tampere (Finland), and Ho Chi Minh City.
  - Strong headcount growth across engineering, sales, and operations.

## Competitive Advantages
- **Ecosystem Lock-In**: Axon’s integrated hardware-software-AI ecosystem (cameras + TASER + cloud) creates a high switching cost for agencies.
- **Data Network Effects**: Every camera and device feeds into Axon Evidence, improving AI models and creating a massive proprietary dataset.
- **First-Mover & Trust**: Deep relationships with law enforcement built over 30+ years; brand synonymous with body cameras and less-lethal weapons.
- **Regulatory Moat**: Compliance with CJIS, HIPAA, and other government security standards makes it difficult for competitors to replace Axon in established accounts.
- **AI Leadership**: Early mover in applying generative AI to police report writing and evidence analysis, with a responsible innovation framework to address ethical concerns.

## Strategic Focus
- **AI Monetization**: Converting existing hardware customers to higher-margin AI software subscriptions via the "AI Era Plan."
- **Global Expansion**: Opening R&D and sales offices in Europe (London, Amsterdam, Tampere), Asia (Ho Chi Minh City), and Australia (Sydney, Melbourne) to capture international law enforcement markets.
- **Reducing Gun Deaths**: The "Moonshot 50in10" goal drives product innovation in de-escalation technology, training, and trust-building initiatives.
- **Responsible Innovation**: Public commitment to ethical AI use, transparency, and community engagement to address civil liberties concerns.

## Why Work Here
- **Mission-Driven Work**: Employees are directly contributing to public safety and reducing violence — a strong sense of purpose.
- **Culture**: Axon describes its culture as "sharp, adaptable, and unstoppable," with values like "Be Obsessed," "Aim Far," "Win Right," "Own It," "Join Forces," and "Expect Candor."
- **Remote/Hybrid Policy**: Offers a mix of in-office, hybrid, and fully remote roles. Major tech hubs include Scottsdale (HQ), Seattle, San Francisco, Boston, New York, Denver, London, Amsterdam, and Ho Chi Minh City.
- **Benefits**: Top-tier health & wellness, financial security (equity, 401k), career development programs, and paid time off.
- **Early Career**: Robust internship, co-op, and a two-year Leadership Development Program (LDP) for recent college graduates.
- **Engineering Culture**: Heavy investment in cloud engineering, AI/ML, and hardware R&D. Engineers work on products that have real-world impact on officer safety and justice.
- **Diversity & Inclusion**: Explicit commitment to fair hiring practices (partnered with BrightHire for AI-powered bias reduction) and building a diverse global team.

## Sources
1. [Axon.com](https://www.axon.com/) — Official corporate site including mission, products, and AI Era Plan.
2. [Axon Careers](https://www.axon.com/careers) — Official careers page with culture, benefits, and office locations.
3. [Axon Culture Page](https://www.axon.com/careers/culture) — Detailed description of values, community, and work environment.
4. [Axon Company Page](https://www.axon.com/company) — Executive team, mission, and company overview.
5. [Axon Talent Community Greenhouse](https://job-boards.greenhouse.io/axontalentcommunity) — Official job board for talent community applications.
6. [Axon All Careers](https://www.axon.com/careers/all) — List of all office locations and remote work options.
7. SEC Filings (10-K/10-Q) via [SEC.gov](https://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&CIK=0001069183&owner=include&count=40) — Public financial data (market cap, revenue, risks) — cited as source for public company data.

## Other roles at Join Our Talent Community

- [2026 AfroTech Software Product Manager](https://feeny.ai/job/2026-afrotech-software-product-manager-join-our-talent-community-new-york-amnag2mxeqc6) — New York, NY / Seattle, WA
- [AfroTech 2026 Technical Program Manager, Software Deployments](https://feeny.ai/job/afrotech-2026-technical-program-manager-software-deployments-join-our-talent-2bj44hwge5by) — New York, NY / Texas-, United States
- [2026 AfroTech Software Engineer](https://feeny.ai/job/2026-afrotech-software-engineer-join-our-talent-community-boston-bc2tsjh0mg46) — Boston, MA / New York, NY / Scottsdale, AZ / Seattle, WA / Sterling, VA
- [AfroTech 2026 Inside Sales Representative](https://feeny.ai/job/afrotech-2026-inside-sales-representative-join-our-talent-community-boston-qn2hntcjbqtx) — Boston, MA / Scottsdale, AZ
- [AfroTech 2026 Mission Engineer](https://feeny.ai/job/afrotech-2026-mission-engineer-join-our-talent-community-united-states-05nmeyhyws6v) — United States
- [AfroTech 2026 Software Engineering Internship](https://feeny.ai/job/afrotech-2026-software-engineering-internship-join-our-talent-community-seattle-x6eamzg8wv3b) — Seattle, WA