--- title: 'After Hours IT Support Technician II - South Africa at Dedicated IT' canonical: 'https://feeny.ai/job/after-hours-it-support-technician-ii-south-africa-dedicated-it-south-africa-ww2vv1tx81rn' type: 'job' last_seen: '2026-09-13' --- # After Hours IT Support Technician II - South Africa at Dedicated IT - **Company:** Dedicated IT - **Location:** South Africa - **Work type:** remote - **Posted:** 2026-02-27 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/dedicatedit/jobs/4158263009 ## Job description Dedicated IT Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space. At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture. If you would like to know more about Dedicated IT, click the links below: https://www.linkedin.com/company/dedicated-it/posts/?feedView=all https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm Position Summary Location: South Africa - long-term contract Schedules available: Monday to Friday: 1pm to 10pm Eastern and Sunday to Wednesday: 6pm to 5am Eastern Salary: R40,000 – R55,000 / month As a Support Technician II at Dedicated IT, you’ll be at the heart of helping businesses in the healthcare industry manage their technology, support their teams, and respond to day-to-day needs. Working in our Service Desk, you’ll gain hands-on experience with a wide variety of systems, learning to manage technology at all scales. Equipped with modern tools and cutting-edge hardware common to the Enterprise clientele we partner with, you’ll have what you need to deliver an exceptional support experience while continually developing your technical skills. Our Support Technician IIs are customer-focused problem-solvers who provide fast, effective technical support. You’ll be the first line of defense, fielding incoming calls, tackling e-mailed tickets, and offering mentorship to your teammates. As the frontline of Dedicated IT, you’ll help a diverse range of clients with creative solutions to technical challenges—making a real impact in their daily operations. We Are Looking for Candidates That Embody Our Core Values: - Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients. - Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL. - Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day. - Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear. Key Responsibilities for Support Technician - Level 2 - Resolve client issues through support tickets, meeting SLA requirements. - Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service. - Tackle a range of issues, from basic to complex, as requested by end users. - Document detailed notes, track time accurately, and update technical documentation. - Manage email tickets and escalate to Escalation Engineer when needed, providing thorough notes and recommendations. - Mentor teammates and train users on supported software and hardware. - Quickly identify and communicate potential major incidents to the Team Lead. - Troubleshoot and create workarounds when standard procedures don’t apply. - Assist with software installations and vendor management for client support. - Maintain timely case follow-up and keep clients updated. - Collaborate on client projects with the fCIO and POD Teammates Technical Requirements: - Desktop Support: Provide comprehensive support for workstation hardware, software (Windows/Mac OS), and mobile devices, ensuring seamless day-to-day operations for end users. - O365 Administration & Troubleshooting: Manage and troubleshoot Office 365 services, including SharePoint, OneDrive, and other collaboration tools, to enhance team productivity. - Support Ticket Management: Resolve and document support tickets efficiently using ConnectWise, handling support requests via calls, chat, and email with a customer-centric approach. - Network & Connectivity: Perform basic troubleshooting for network issues (DNS, DHCP, VPN) and assist with firewall configurations to ensure secure and reliable connectivity. - Windows & Virtual Server Support: Support Windows environments and virtual servers, managing tasks such as file permissions, Active Directory administration, and more. - EMR/EHR Vendor Coordination: Serve as a liaison for EMR/EHR support through vendor management, ensuring quick and effective issue resolution for critical healthcare applications. - End-User Training & Mentorship: Provide training and mentorship to end users, guiding them through common IT tasks and promoting best practices to enhance their tech confidence and productivity. - Team Collaboration & Mentorship: Collaborate with team members and offer mentorship to junior technicians, sharing knowledge and promoting a culture of continuous learning and growth. - Executive Support & Professional Demeanor: Deliver top-notch, responsive support to executive and senior leadership with a poised, professional demeanor, ensuring their tech needs are handled promptly and efficiently. Education & Experience Qualifications - Minimum Education: High School Diploma or GED required. - Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience may be considered in lieu of specific certifications. - Experience: 2-3 years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP), required. - Healthcare IT Experience: Previous experience in Healthcare IT is preferred, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance. - Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus. Thanks for your interest in Dedicated IT! Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law. ## About Dedicated IT ## Company Overview - **One-liner**: Dedicated IT provides managed IT support, security, hosting, and strategic technology solutions exclusively for healthcare providers. - **Entity Type**: Private (bootstrapped, no disclosed funding) - **Headquarters**: Palm Beach Gardens, Florida, USA (with offices in Georgia and Texas) [dedicatedit.com/about-us](https://dedicatedit.com/about-us/) - **Founded**: 2002 (shifted to healthcare specialization in 2016) [dedicatedit.com/about-us](https://dedicatedit.com/about-us/) - **Founders**: Not publicly available ## Core Business - **Primary industry**: Healthcare IT / Managed IT Services - **Target customers**: Healthcare providers of all specialties and sizes (B2B, SMB to enterprise) - **Mission statement**: “Helping people and organizations become better tomorrow than they are today.” [dedicatedit.com](https://dedicatedit.com/) ## Products & Services - **Managed IT Support**: 24/7 help desk, on-site engineers, and proactive monitoring tailored to clinical workflows. [dedicatedit.com](https://dedicatedit.com/) - **Security & Compliance**: Data protection, backup, and compliance solutions for healthcare regulations (HIPAA, etc.). [dedicatedit.com](https://dedicatedit.com/) - **Hosting & Cloud Services**: Secure hosting for healthcare applications and data. [dedicatedit.com](https://dedicatedit.com/) - **Strategic Technology Roadmap**: Data-driven planning with KPIs, transparency via a self-service client portal. [dedicatedit.com](https://dedicatedit.com/) - **Industry-Specific Solutions**: Specialized services for senior living, healthcare, and other regulated verticals. [dedicatedit.com](https://dedicatedit.com/) ## Market Standing - **Valuation / Market Cap**: Not disclosed (private company) - **Key Metric**: Over 45% year-over-year growth for the last five years; one of the fastest-growing MSPs in Florida. [dedicatedit.com/careers](https://dedicatedit.com/careers/) - **Notable Investors/Partners**: Not publicly available - **Growth Signals**: National expansion into hyper-growth markets (Atlanta, Denver, Austin); 87 total employees (Built In); 9 open roles on Greenhouse. [builtin.com](https://builtin.com/company/dedicated-it) [greenhouse.io](https://job-boards.greenhouse.io/dedicatedit) ## Competitive Advantages - **Healthcare specialization**: Deep expertise in clinical workflows, compliance, and technology pain points unique to healthcare providers. [dedicatedit.com/about-us](https://dedicatedit.com/about-us/) - **Data-driven transparency**: Clients get KPIs, roadmaps, and performance metrics through a self-service portal. [dedicatedit.com](https://dedicatedit.com/) - **National reach with local presence**: Offices in Florida, Georgia, and Texas, serving clients across the U.S. [dedicatedit.com/about-us](https://dedicatedit.com/about-us/) - **Organic growth model**: Consistent 45%+ YoY growth without outside funding, indicating strong product-market fit. [dedicatedit.com/careers](https://dedicatedit.com/careers/) ## Strategic Focus - Continue expanding into high-growth U.S. markets (Atlanta, Denver, Austin) [dedicatedit.com/careers](https://dedicatedit.com/careers/) - Attract top IT talent to support increasing demand for healthcare-managed services [dedicatedit.com/careers](https://dedicatedit.com/careers/) - Deepen specialization in healthcare IT compliance and security to address sophisticated threat landscape [dedicatedit.com/careers](https://dedicatedit.com/careers/) ## Why Work Here - **Culture**: Core values “C.O.D.E.” – Collaborate, Own, Dedicate, Empathize. Emphasis on work hard/play hard. [dedicatedit.com/careers](https://dedicatedit.com/careers/) - **Work environment**: On-site in Palm Beach Gardens, FL (with some hybrid roles in Bozeman, MT and Richmond, KY). Office is pet-friendly. [builtin.com](https://builtin.com/company/dedicated-it) - **Perks & benefits**: Competitive pay, health/vision insurance, 401k matching, generous PTO, technical training & conferences, customized development tracks, employee discounts, free snacks/drinks. [builtin.com](https://builtin.com/company/dedicated-it) [dedicatedit.com/careers](https://dedicatedit.com/careers/) - **Growth opportunity**: Rapid company growth (45% YoY) means career advancement and skill expansion for IT professionals. [dedicatedit.com/careers](https://dedicatedit.com/careers/) ## Sources 1. [dedicatedit.com](https://dedicatedit.com/) – Company homepage, service overview, values 2. [dedicatedit.com/about-us](https://dedicatedit.com/about-us/) – Company history, specialization, mission 3. [dedicatedit.com/careers](https://dedicatedit.com/careers/) – Growth stats, culture, benefits, open roles 4. [greenhouse.io](https://job-boards.greenhouse.io/dedicatedit) – Current job listings, office locations 5. [builtin.com](https://builtin.com/company/dedicated-it) – Employee count, perks, office details, company snapshot ## Other roles at Dedicated IT - [Clinical Systems and Integration Engineer](https://feeny.ai/job/clinical-systems-and-integration-engineer-dedicated-it-palm-beach-gardens-062mpvdg81xy) — Palm Beach Gardens, FL - [Salesforce Administrator](https://feeny.ai/job/salesforce-administrator-dedicated-it-palm-beach-gardens-zpmd2074yvfe) — Palm Beach Gardens, FL - [Sales Development Manager](https://feeny.ai/job/sales-development-manager-dedicated-it-palm-beach-gardens-d1y7785qy5qa) — Palm Beach Gardens, FL - [Onsite IT Engineer - Vero Beach](https://feeny.ai/job/onsite-it-engineer-vero-beach-dedicated-it-vero-beach-7cy59ceaxrzf) — Vero Beach, FL - [Office Manager](https://feeny.ai/job/office-manager-dedicated-it-palm-beach-gardens-yegydq51saqv) — Palm Beach Gardens, FL - [Hybrid IT Support Technician II - Bozeman, MT](https://feeny.ai/job/hybrid-it-support-technician-ii-bozeman-mt-dedicated-it-bozeman-dqsrha4egqw5) — Bozeman, MT - [IT Operations Coordinator](https://feeny.ai/job/it-operations-coordinator-dedicated-it-palm-beach-gardens-wc0qevr7vp80) — Palm Beach Gardens, FL - [Hybrid IT Support Technician II - Richmond, KY](https://feeny.ai/job/hybrid-it-support-technician-ii-richmond-ky-dedicated-it-richmond-ccsfjkc2ppt1) — Richmond, KY - [Service Supervisor](https://feeny.ai/job/service-supervisor-dedicated-it-palm-beach-gardens-snn5zkcp1hpf) — Palm Beach Gardens, FL - [Don't see your perfect role? Get on our radar here!](https://feeny.ai/job/don-t-see-your-perfect-role-get-on-our-radar-here-dedicated-it-dedicated-a7r126z0j77r) — Dedicated, Italy