---
title: 'Agency Customer Success Manager at Smartly'
canonical: 'https://feeny.ai/job/agency-customer-success-manager-smartly-new-york-new-york-ph0y1ddt1fy5'
type: 'job'
last_seen: '2026-09-15'
---

# Agency Customer Success Manager at Smartly

- **Company:** Smartly
- **Location:** New York New York, United States
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/smartlyio/jobs/6145889004

## Job description

Are you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you thrive on proactively enabling agency partners, driving adoption, and helping agencies deliver measurable results for their clients?

As an Agency Customer Success Manager at Smartly, you will own and grow a portfolio of enterprise agency partners from day one. You’ll act as a trusted advisor, proactively guiding agencies on strategy, product adoption, and best practices across social and programmatic advertising. This role offers a front-row seat to the fast-paced online marketing ecosystem, with the opportunity to build long-term partnerships, influence product direction, and drive meaningful growth for both Smartly and our agency partners.

What you’ll do...

- Act as the primary point of contact for agency partners, delivering an exceptional, value-driven customer experience and fostering long-term, collaborative relationships
- Take a proactive approach to agency success by identifying growth opportunities, anticipating challenges, and driving ongoing engagement and retention
- Serve as a subject matter expert in the Smartly platform, social advertising, and programmatic fundamentals, providing consultative guidance, best practices, and strategic recommendations
- Partner closely with Agency Sales to develop and execute comprehensive agency development and enablement strategies that drive awareness, adoption, and expansion
- Collaborate cross-functionally with Onboarding, Technical Solutions, Product, Engineering, and Marketing to align resources and execution in support of agency growth initiatives
- Work hand-in-hand with Onboarding teams to design and deliver scalable training programs that enable agency teams to effectively use and adopt the Smartly platform
- Build and deliver agency enablement programs, workshops, and educational resources tailored to different agency maturity levels
- Develop and maintain strong relationships with key industry partners, including Meta, TikTok, Snap, Pinterest, Google, and other ecosystem partners
- Act as the voice of the agency, gathering feedback and insights to help inform Smartly’s product roadmap and go-to-market strategy
- Contribute to building a world-class Agency Customer Success organization by developing playbooks, sharing best practices, and continuously improving internal processes

We’re looking for someone who...

- Has 4+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within ad tech, martech, or digital advertising
- Brings strong knowledge of social advertising platforms (Meta, TikTok, Pinterest, Snapchat, etc.), with programmatic advertising knowledge as a strong plus
- Is highly empathetic, proactive, and customer-obsessed, with a genuine desire to help agency partners succeed
- Has a results-driven mindset with a bias for action, ownership, and cross-functional collaboration
- Can clearly explain complex concepts and translate data into actionable insights for agency stakeholders
- Thrives in fast-paced, ambiguous environments and brings a self-driven, entrepreneurial spirit
- Has excellent written and verbal communication skills and is comfortable presenting to senior stakeholders
- Is willing and able to travel for meetings, conferences, and industry events when needed
- Has the legal right to work in the United States

What We Offer You...

- Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
- Generous healthcare packages & mental health benefits
- 401K plus matching & equity grants for all new Smartlies
- Wellness benefit & learning reimbursement opportunities
- Volunteer time off days & company donation matching opportunities
- And so much more…

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our[Culture Handbook](https://assets.website-files.com/63d671dfba7daa79b745ce98/658068a97117b92f5dde8b02_Culture%20Handbook_181223.pdf)!

The base pay range for this position is as mentioned below per year, plus an annual performance bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurances, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.

Salary in USD:  $75,000 - $90,000

## About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit [Smartly](http://smartly.io/) to learn more.

The processing of your information is described in our [Candidate Privacy Notice](https://cdn.prod.website-files.com/67ed4ab7f914accf87aa070c/698a11cb716926c1d76c1641_Smartly.io%20Group%20-%20Privacy%20Notice%20for%20Candidates%20-%201_2026.pdf).

## About Smartly

## Company Overview
- **One-liner**: Smartly is an AI-powered advertising technology company that provides a cross-channel platform integrating media, creative, and intelligence to help brands and agencies create, optimize, and scale ad campaigns.
- **Entity Type**: Private (backed by Providence Equity Partners; previously raised venture funding)
- **Headquarters**: Helsinki, Finland
- **Founded**: 2013
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Advertising technology (AdTech), AI-powered marketing
- **Target customers**: B2B – brands, agencies, performance teams, creative teams (Fortune 500 and mid-market)
- **Mission or purpose statement**: “Make online advertising easy, effective, and enjoyable across platforms.” (from the Smartly Culture Handbook)

## Products & Services
- **Smartly AI Advertising Platform**: A SaaS platform that unifies creative production, media buying, cross-channel performance analytics, and AI-driven optimization. Supports major media channels including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by Providence Equity Partners in December 2019 for ~$222M)
- **Key Metric**: Annual Revenue of $150M (as of recent data) | Total Funding: $222.8M (including a $200M private equity round in 2019)
- **Notable Investors/Partners**: Providence Equity Partners (parent company), Highland Europe, Lifeline Ventures. Partners with major media platforms (Meta, Google, TikTok, Snap, Pinterest).
- **Growth Signals**: 800+ employees (10.3% YoY growth), 700+ brands served, $6B in annual ad spend managed, 800B+ impressions and 300B+ creatives generated annually. Recognized as a Leader in The Forrester Wave: Creative Advertising Technologies.

## Competitive Advantages
- Only company recognized as a Leader in Forrester’s Creative Advertising Technologies Wave with PwC-validated results.
- End-to-end platform that bridges creative and media, reducing fragmentation for advertisers.
- Deep, direct integrations with all major social and search platforms, providing unmatched access and speed.

## Strategic Focus
- Continue to expand AI capabilities across creative production, cross-channel orchestration, and real-time performance measurement.
- Grow presence in connected TV (CTV) and programmatic advertising.
- Scale global operations and deepen partnerships with enterprise brands and agencies.

## Why Work Here
- **Culture highlights**: Grounded in Nordic values of trust, autonomy, and work-life balance. Emphasizes ownership, radical candor, and continuous learning.
- **Remote/hybrid policy**: Hybrid/office-based depending on location; offices in Helsinki, New York, London, Berlin, Mexico City, Sydney, Manila, and more.
- **Notable perks**: Early career programs (New Grad, Internships, Launchpad for engineers), global collaboration, and a focus on impact from day one.
- **Engineering culture**: Strong technical teams (227 in technical roles), active in machine learning and platform engineering. Opportunities to work on high-scale systems (800B impressions).

## Sources
1. [smartly.io](https://www.smartly.io/)
2. [Smartly Careers](http://job-boards.greenhouse.io/smartlyio)
3. [LinkedIn – Smartly](https://www.linkedin.com/company/smartly-io)
4. [Smartly Culture Handbook](https://cdn2.hubspot.net/hubfs/1570479/Culture%20Handbook/Smartly.ioCultureHandbook.pdf)

## Other roles at Smartly

- [Customer Onboarding Intern](https://feeny.ai/job/customer-onboarding-intern-smartly-new-york-new-york-9dh30mpbt8zw) — New York New York, United States
- [Recruiting Operations Intern](https://feeny.ai/job/recruiting-operations-intern-smartly-new-york-new-york-9a7n5t8b9mte) — New York New York, United States
- [Smartly Launchpad 2027 (Software Engineer)](https://feeny.ai/job/smartly-launchpad-2027-software-engineer-smartly-helsinki-yz29fhxjb7t8) — Helsinki, Finland
- [Product Marketing Intern](https://feeny.ai/job/product-marketing-intern-smartly-new-york-new-york-k24d8p4r69d9) — New York New York, United States
- [Creative Strategy Intern](https://feeny.ai/job/creative-strategy-intern-smartly-new-york-new-york-w2nr4p9nwxxz) — New York New York, United States
- [Recruiting Operations Associate](https://feeny.ai/job/recruiting-operations-associate-smartly-mexico-city-bvxnnhaw1p6r) — Mexico City
- [Agency Partner](https://feeny.ai/job/agency-partner-smartly-london-england-364b7httn25g) — London England, United Kingdom
- [User Guidance Lead](https://feeny.ai/job/user-guidance-lead-smartly-helsinki-a32rv1mhxqkk) — Helsinki, Finland
- [Sales Development Representative Intern](https://feeny.ai/job/sales-development-representative-intern-smartly-new-york-new-york-petyzbkgggs8) — New York New York, United States
- [Creative Operations Knowledge Migration Intern](https://feeny.ai/job/creative-operations-knowledge-migration-intern-smartly-chicago-illinois-vmy54yt7946k) — Chicago Illinois, United States