---
title: 'Agency Customer Success Representative at AWL'
canonical: 'https://feeny.ai/job/agency-customer-success-representative-awl-austin-gz4k78qj7148'
type: 'job'
last_seen: '2026-09-14'
---

# Agency Customer Success Representative at AWL

- **Company:** AWL
- **Location:** Austin, TX
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/allwebleads/jobs/8755410002

## Job description

As an Agency Customer Success Representative at AWL you will help with the operations of the agency and policy sales business. This role will work closely with sales, agency operations, and our clients directly to assist our clients getting insurance coverage in place, ensure satisfaction, address client questions upon enrollment, as well as serve as the clients first point of contact on service inquiries throughout the policy life. You will also support the Agency Operations Manager and other agency operations and leadership with day-to-day management of the business as necessary. A valid Property and Casualty Insurance License is required for this full-time remote position.

General Responsibilities:

- Maintain up-to-date policy status
- Conduct welcome call on all new business
- Follow-up on pending carrier requirements and documentation
- Receive inbound service calls and emails and work as necessary
- Refer renewal and cancel save opportunity to retention or sales as necessary
- Work with Sales and Agency Operations leadership to meet strategic goals and execution requirements

Requirements:

- Valid General Lines or Personal Lines Property & Casualty Insurance License
- Excellent customer service skills
- Proven track record of achieving objectives
- Excellent listening and comprehension skills with attention to detail
- Ability to develop mastery of product knowledge and application process details
- Excellent computer skills
- Strong desire to win in the marketplace and achieve excellent results against challenging goals
- Experience in Sales a plus

AWL (All Web Leads, Inc.) is one of the most successful customer acquisition marketing companies in the US. Simply put, we help our customers acquire customers. Today, we do this for the US insurance industry. Our amazing team of over 400 talented and successful professionals uses Internet marketing to turn consumer interest in insurance products into policy sales for the world’s largest insurance carriers and more than 30,000 of their agents. We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been remarkable. We are a tight-knit team with a fast paced, energetic, and entrepreneurial company culture that has been ranked Top 10 Best Places to Work in Austin for 2017 and 2018, as well as Austin’s Fast 50 Awards. We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.

## About AWL

## Company Overview
- **One-liner**: AWL is an insurance distribution technology company that connects consumers shopping for insurance with licensed agents and carriers through its customer acquisition marketing platform and independent insurance agency.
- **Entity Type**: Private (Profitable, no disclosed funding rounds)
- **Headquarters**: Austin, Texas, USA
- **Founded**: 2005
- **Founders**: Two software developers (names not publicly disclosed) [awl.com](https://awl.com/about-us/)

## Core Business
- Primary industry: Insurance distribution technology (Insurtech); personal lines property & casualty, life, health, and Medicare.
- Target customers: Consumers shopping for insurance (B2C) and insurance agents, agencies, brokers, and carriers (B2B).
- Mission/purpose statement: “Making insurance buying smarter, simpler and faster” [awl.com](https://awl.com/about-us/).

## Products & Services
- **InsuranceQuotes (Customer Acquisition Marketing Platform)**: Generates leads, calls, and clicks for tens of thousands of agents, agencies, and carriers across auto, home, small business commercial, life, Medicare, and under-65 health verticals. Serves as the customer acquisition engine. [awl.com](https://awl.com/about-us/)
- **AWL Insurance Agency (AWLIA)**: A technology-driven independent insurance distribution platform. Licensed agents (80+) convert online leads into written policies for top property/casualty and Medicare carriers. [awl.com](https://awl.com/about-us/)
- **Contact Center**: A 600+ person operation that turns online leads into live phone conversations ready for agent sale. Operates 7 days a week. [awl.com](https://awl.com/about-us/)
- **Customer Acquisition as a Service (CAaS) Platform**: The proprietary technology and data system that powers the entire business, enabling real-time decision-making and trend identification. [awl.com](https://awl.com/about-us/)

## Market Standing
- **Valuation**: Not disclosed.
- **Key Metric**: Total funding not applicable; described as “highly profitable” and “one of the fastest-growing companies in Austin” [awl.com](https://awl.com/about-us/) [job-boards.greenhouse.io](http://job-boards.greenhouse.io/allwebleads).
- **Notable Investors/Partners**: Not publicly listed; works with top personal lines carriers (unnamed) [awl.com](https://awl.com/about-us/).
- **Growth Signals**: Grew from ~20 employees (2008) to over 1,100 (current); expanded into independent agency business in 2018; consistently ranked a Best Place to Work in Austin (2012–2023); serves 15K+ agents and employs 80+ licensed agents. [awl.com](https://awl.com/about-us/) [job-boards.greenhouse.io](http://job-boards.greenhouse.io/allwebleads)

## Competitive Advantages
- **Vertical Integration**: Combines consumer-facing lead generation with an in-house licensed agency, controlling the full funnel from click to policy.
- **Data-Driven Culture**: Decisions are made using real-time data and trends rather than opinion; the CAaS platform provides a proprietary data advantage. [awl.com](https://awl.com/about-us/)
- **Large Contact Center**: 600+ representatives enable high-touch conversion, a scale that is difficult for competitors to replicate.
- **Technology Innovation**: Continuous investment in technology to stay ahead of competitors, with a focus on automation and speed. [awl.com](https://awl.com/about-us/)

## Strategic Focus
- Expand insurance verticals (auto, home, life, health, Medicare) and deepen carrier partnerships.
- Leverage the company’s vast data assets to create new products and services for customer acquisition across multiple industries. [awl.com](https://awl.com/about-us/)
- Grow the independent agency division (AWLIA) and enhance the Policy Sales as a Service offering. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/allwebleads)

## Why Work Here
- **Culture**: Fast-paced, energetic, and entrepreneurial; consistently recognized as a Best Place to Work in Austin by Austin Business Journal, Built In Austin, Austin Statesman, and Glassdoor. [awl.com](https://awl.com/careers/)
- **Remote/Hybrid**: Permanent work-from-home options for many roles (provided laptop, quarterly team hangouts); some hybrid/office roles in Austin. [awl.com](https://awl.com/careers/)
- **Compensation & Benefits**: Competitive pay, uncapped commission for sales roles, excellent benefits, and virtual training. [awl.com](https://awl.com/careers/)
- **Engineering Culture**: Technology team builds the CAaS platform; collaborative environment with data-driven values. [awl.com](https://awl.com/about-us/)

## Sources
1. [awl.com](https://awl.com/about-us/)
2. [awl.com](https://awl.com/careers/)
3. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/allwebleads)
4. [linkedin.com](https://www.linkedin.com/company/all-web-leads-inc-)

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