--- title: 'Agency Enablement Specialist at Centerfield' canonical: 'https://feeny.ai/job/agency-enablement-specialist-centerfield-united-states-9xjx79612pv7' type: 'job' last_seen: '2026-09-16' --- # Agency Enablement Specialist at Centerfield - **Company:** Centerfield - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-15 - **Last confirmed live:** 2026-09-16 - **Apply:** https://jobs.ashbyhq.com/centerfield/c715f477-7457-46cc-8044-a5cec38aec99 ## Job description Hi, We're Centerfield! Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as [Business.com](http://Business.com) and [BroadbandNow.com](http://BroadbandNow.com), reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles. The Opportunity… From ensuring our sales agents are compliant, licensed, and ready to sell, to auditing call quality, to executing crucial customer retention and "save" strategies, you will touch it all. You will act as the team’s go-to resource, bridging the gap between Sales, Quality, Operations, and our customers. ## How You'll Contribute… This is a cross-functional operations role supporting multiple areas of the Medicare business. Responsibilities may shift based on business priorities, operational needs, and seasonality. The ideal candidate is adaptable, enjoys variety, and thrives in a dynamic environment. 1. Licensing & Contracting Operations - Agent Onboarding & Setup: Guide sales agents through the end-to-end appointment and contracting process with major Medicare carriers (e.g., Aetna, Humana, WellCare). - Credential Management: Track, verify, and maintain active insurance licenses, AHIP certifications, and carrier writing numbers across multiple states. - Portal & Access Management: Assist in setting up and troubleshooting agent access to carrier portals and internal systems to minimize downtime before and during busy selling seasons. - Compliance Safeguards: Monitor licensing data to ensure no agent writes business without proper active status and direct TPMO alignment. 1. Quality Assurance (QA) & Compliance Audit - Call & Interaction Auditing: Evaluate inbound and outbound sales, retention, and customer support calls against compliance checklists, Medicare/CMS guidelines, and internal standards. - Risk Identification: Review customer grievance data and compliance flags to identify risk themes or gaps in agent training. - Feedback Loop: Partner with leadership to document QA findings, highlight common trends, and help craft remedial training or process improvements. - Compliance Remediation: Conduct outbound follow-up calls to consumers based on QA findings to clarify missing info, correct documentation, and ensure complete regulatory alignment. 1. Lifecycle Retention & Customer Support - New Member Engagement: Conduct proactive Welcome Calls and structured touchpoints (at 2, 15, and 45 days post-enrollment) to reinforce plan value, answer benefits questions, and build consumer confidence. - Inbound Navigation: Handle inbound member inquiries regarding plan benefits, provider lookups, pharmacy or billing issues, and ID card tracking to resolve problems before they escalate into carrier complaints. - Save & Re-Enrollment Activities: Engage with members requesting cancellation. Use empathy and critical thinking to identify root causes, resolve friction points, and—when appropriate—re-enroll the consumer into a more suitable product within QuoteManage. - Providing Third Party Verification for all Medicare enrollments. 1. Special Projects & Seasonal Support - C-SNP Verification: Support the verification of chronic conditions for members enrolled in Chronic Special Needs Plans (C-SNP), coordinating across internal teams and providers to prevent non-compliance disenrollments. - AEP & Renewal Readiness: Pivot dynamically during Pre-AEP and AEP to support high-priority initiatives, whether running targeted outreach, managing sudden carrier contracting spikes, or helping handle seasonal volume. - Data & Systems Integrity: Maintain meticulous records of all activities, agent tickets, and consumer interactions in CRM platforms. ## What We're Looking For… - Medicare Expertise: Strong experience in Medicare sales, operations, customer service, or retention. Familiarity with Medicare compliance, CMS guidelines, carrier portals, and certification requirements is highly preferred. - Licensing & Certification (required): Must maintain an active health insurance license and Medicare certification, including the ability to obtain and maintain reciprocity across states as needed. - Adaptability & Ownership: A true "utility player" who can seamlessly shift between licensing and contracting tasks, auditing and compliance work, agent support, and customer-facing interactions. Take ownership of work, exercises sound judgment, and is comfortable making calculated decisions when needed. - Communication Skills: Strong verbal and written communication skills with the ability to explain complex processes, requirements, and benefits clearly to agents, carriers, and consumers. - Customer Focus: Demonstrated customer service skills with a commitment to delivering positive experience while resolving issues effectively. - Attention to Detail: Highly organized and detail-oriented, with a proven ability to identify and address errors before they become larger issues. - Problem Solving: Resourceful and solutions-oriented, with the ability to navigate challenges, research answers, and drive issues to resolution. - Systems Savvy: Comfortable working in CRM platforms (e.g., Zendesk), spreadsheets, carrier portals, and multi-state licensing systems. Additional Information - This role is available for individuals who reside in and have their Resident State License in one of the following states: FL, NC, TN, TX, GA, MA, SC, AL, or UT. - This is a remote position and candidates should be comfortable working in a virtual environment. - Flexibility in working hours may be required to accommodate participants from different time zones #LI-Remote #LI-TM1 AI & Interview Policy At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks. Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment. The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise. To learn more, visit us [Here](https://www.centerfield.com/about/). Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/. Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. ## About Centerfield ## Company Overview - **One-liner**: Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences to help Fortune 100 brands acquire customers at scale. - **Entity Type**: Private (acquired by Platinum Equity in 2020) - **Headquarters**: Los Angeles (Silicon Beach), California, United States - **Founded**: 2011 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Advertising Services / Digital Marketing / Performance Marketing - **Target customers**: B2B, primarily Fortune 100 brands in residential services, insurance, e-commerce, and B2B sectors - **Mission or purpose statement**: "Super-charged customer acquisition" — delivering outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. ## Products & Services - **Dugout Platform™**: Proprietary technology platform that powers customer acquisition at scale, managing performance media, first-party data insights, full-funnel attribution, and personalized experiences. - **Marketing Services**: Paid search, paid social, affiliate management, multivariate testing, and first-party data insights for Fortune 100 brands. - **Sales Services**: Handles over 25 million phone calls, chats, emails, and SMS annually for Fortune 100 companies, including inbound/outbound calls, appointment setting, and AI-powered selling. - **Proprietary Audiences**: Reaches more than 200 million in-market shoppers through digital brands like Business.com, AutoInsurance.com, BroadbandNow.com, Savings.com, and TheSeniorList.com. - **Industry Solutions**: Specialized services for Insurance (auto, home, life, health, Medicare), Home Services (2M+ new sales annually), E-Commerce, and Business Services. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company, acquired by Platinum Equity) - **Key Metric**: Annual Revenue of **$704.0M** (LinkedIn estimate) | Total Funding of **$967.0M** (including a $675M debt financing in April 2026) - **Notable Investors/Partners**: Parent company is **Platinum Equity** (acquired in 2020). Prior investors include H.I.G. Capital, H.I.G. Growth Partners, and Prospect Capital Corporation. - **Growth Signals**: 25% of Fortune 100 brands are clients. Reaches 200M+ in-market shoppers annually. Headcount of ~2,300 employees across 3 continents (LinkedIn reports 540 employees, but the careers page states 2,300+). Has made several acquisitions: Business.com (2021), Datalot (2021), Brainjolt (2024), and ConsumerVoice (2025). LinkedIn shows 17.8% YoY headcount growth. ## Competitive Advantages - **Proprietary Technology (Dugout Platform)**: A custom-built platform for outcome-based digital marketing, giving Centerfield a data and optimization edge over generic ad agencies. - **Scale & Reach**: Reaches 200M+ in-market shoppers annually through owned digital brands (Business.com, BroadbandNow.com, Savings.com, etc.), providing a massive first-party data advantage. - **Fortune 100 Clientele**: 25% of Fortune 100 brands are customers, demonstrating strong enterprise trust and retention. - **Full-Funnel Capability**: Combines marketing services, sales services (25M+ annual interactions), and proprietary audiences into a single, integrated solution. ## Strategic Focus - **AI-Powered Selling**: Investing in AI to enhance sales services and customer acquisition efficiency. - **Expansion via Acquisition**: Actively acquiring complementary businesses (Brainjolt, ConsumerVoice in 2024-2025) to expand audience reach and capabilities. - **Omnichannel Personalization**: Deepening personalized omnichannel experiences across digital media, email, SMS, and phone to improve conversion and client ROI. - **First-Party Data Leadership**: Leveraging its massive first-party data layer (200M+ shoppers) as third-party cookies decline, making its audience solutions more valuable. ## Why Work Here - **Culture & Values**: Values-driven culture centered on three core principles: "Be Great On and Off the Field," "Lead by Example," and "Continually Evolve." Described as positive, pragmatic, and proactive. - **Work Model**: Hybrid workspace — employees work onsite Tuesday through Thursday, with remote work on Monday and Friday. - **Headcount & Global Presence**: Over 2,300 employees across 3 continents (offices in the US, Jamaica, UK, Philippines, Canada, and Egypt). 138 Product + Tech employees. - **Perks & Benefits**: - Health, Vision, and Dental benefits (UnitedHealthcare) - Flexible PTO - Generous parental leave - Company 401k match (4%, immediately vested) - Semi-annual performance-based bonuses - Mental health support programs - Family planning benefits - Learning & Development resources - Interest clubs - **Diversity & Inclusion**: Mandated unconscious bias training, highly diverse management team, hiring practices that promote diversity. - **Recognition**: Recognized as a "Best Place to Work in Los Angeles." ## Sources 1. [centerfield.com](https://www.centerfield.com/) 2. [centerfield.com/careers](https://www.centerfield.com/careers/) 3. [centerfield.com/services](https://www.centerfield.com/services/) 4. [builtin.com](https://builtin.com/company/centerfield) 5. [linkedin.com](https://www.linkedin.com/company/centerfield-media) ## Other roles at Centerfield - [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-centerfield-united-states-qge0bzafq1gj) — United States - [Sr. Director of Organic Growth & AI Discovery](https://feeny.ai/job/sr-director-of-organic-growth-ai-discovery-centerfield-los-angeles-4zpw92pycy12) — Los Angeles, CA - [Data Engineer](https://feeny.ai/job/data-engineer-centerfield-los-angeles-dea9e54mc8jk) — Los Angeles, CA - [Mission Control Analyst](https://feeny.ai/job/mission-control-analyst-centerfield-montego-bay-3tby87exq6ee) — Montego Bay, Jamaica - [Mission Control Specialist](https://feeny.ai/job/mission-control-specialist-centerfield-montego-bay-7tq1ws6kgvwe) — Montego Bay, Jamaica - [Workforce Administrator MBJ](https://feeny.ai/job/workforce-administrator-mbj-centerfield-montego-bay-t42anx4gc84r) — Montego Bay, Jamaica - [Technical Operations Specialist](https://feeny.ai/job/technical-operations-specialist-centerfield-united-states-0w1z8k9qkx03) — United States - [Frontend Engineer Intern (6 month internship)](https://feeny.ai/job/frontend-engineer-intern-6-month-internship-centerfield-los-angeles-z56aw5h6n240) — Los Angeles, CA - [Sales Leader](https://feeny.ai/job/sales-leader-centerfield-portmore-mvp7029bwgyv) — Portmore, Jamaica - [Junior Training Officer](https://feeny.ai/job/junior-training-officer-centerfield-montego-bay-1zb5vd03qgkf) — Montego Bay, Jamaica