--- title: 'Agency Support Representative at Entrata' canonical: 'https://feeny.ai/job/agency-support-representative-entrata-pune-36wg9c9ckd69' type: 'job' last_seen: '2026-10-17' --- # Agency Support Representative at Entrata - **Company:** Entrata - **Location:** Pune, India - **Employment:** contract - **Work type:** hybrid - **Posted:** 2026-10-01 - **Last confirmed live:** 2026-10-17 - **Apply:** https://jobs.lever.co/entrata/e71e2ee9-dc36-44ba-9eb6-915a44383992 ## Job description Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. The Agency Support Representative plays a critical role in processing and auditing policy documentation for our Renter’s Insurance Verification Product. This role is responsible for reviewing proof-of-insurance documents provided by residents to ensure they meet the specific minimum coverage requirements of their residential communities. Additionally, the ASR maintains database integrity by processing policy changes, cancellations, and reinstatements in a timely manner. ## Responsibilities - Document Verification & Processing: Review resident-submitted Proof of Insurance (POI) documents (declaration pages, certificates of insurance) against community-specific rules and minimum coverage thresholds. - Policy Lifecycle Management: Accurately update resident policy records upon receipt of carrier notifications regarding coverage changes, cancellations, or reinstatements. - Standard Operating Procedure (SOP) Compliance: Execute daily operational tasks strictly adhering to established SOPs to ensure data integrity and reduce processing errors. - Queue & SLA Management: Efficiently navigate work queues to meet daily targets for volume, turnaround time, and accuracy standards. - Escalation Handling: Identify complex, ambiguous, or non-standard insurance documents and escalate them appropriately to the US-based Supervisor or designated Subject Matter Expert (SME). - Quality & Data Governance: Ensure all resident Personally Identifiable Information (PII) is handled securely in accordance with company data privacy standards. Essential Functions - Accurately interpret insurance policy details (e.g., effective dates, liability limits, policyholder details, and interested party clauses). - Execute repetitive data entry and document auditing tasks with high precision and speed. - Prioritize daily tasks to maintain optimal workflow distribution across varying queue volumes. - Maintain clear, professional written communications when logging internal account notes or communicating status updates. - Collaborate effectively with India-based peers and US-based leadership across overlapping time zones. - Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently. - Maintain professional interaction with internal and external stakeholders. - Ability to work in a fast-paced and high-stress environment. ## Minimum Qualifications - English Proficiency: High-level English language proficiency—both written and verbal—with strong comprehension skills for evaluating complex policy language and logging precise account notes. - Experience: 1–3 years of experience in document processing, data verification, back-office operations, or insurance customer support (preferably supporting US-based clients). - Insurance Knowledge: Basic familiarity with Property & Casualty (P&C) insurance, specifically renter's or personal lines insurance concepts (preferred, but learnable). - Technical Proficiency: Experience navigating CRM platforms, ticketing software (e.g., Zendesk), and standard office productivity suites (Microsoft Office, Google Workspace). - Detail-Oriented: Excellent visual accuracy for auditing numbers, names, dates, and fine print across high document volumes. - Typically requires a minimum of 1 - 2 years of related experience in customer service or insurance support. - High School Diploma or equivalent required. Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law. It’s a great place to work! Will you join us? ## About Entrata ## Company Overview - **One-liner**: Entrata provides a comprehensive, AI-powered operating system for the rental property market, connecting property management, resident engagement, and operational workflows. - **Entity Type**: Private (IPO Registration) – raised $372M in total funding; most recent deal was a Buyout/LBO with Colleen AI in June 2024 [pitchbook.com](https://pitchbook.com/profiles/company/55128-34). - **Headquarters**: Lehi, Utah, USA (6 offices total) [builtin.com](https://builtin.com/company/entrata). - **Founded**: 2003 [pitchbook.com](https://pitchbook.com/profiles/company/55128-34). - **Founders**: Not publicly available. ## Core Business - **Primary industry/industries**: Property management software, real estate technology (PropTech). - **Target customers**: B2B – property owners, operators, property managers, and residents of multifamily, military, student, affordable, and mixed-use housing. - **Mission or purpose statement**: “Create better living experiences for millions of people” by building an operating system that enables property managers to be heroes to their residents [entrata.com/careers](https://www.entrata.com/careers). ## Products & Services - **Entrata Platform (Agentic Operating System)**: A cloud-based, multi-tenant platform combining CRM, ERP, Property Management System (PMS), and Resident Engagement tools. Includes 100+ native AI agents for leasing, maintenance, accounting, compliance, and renewals. Supports payment processing, lease signing, and third-party integrations via open API [entrata.com/team](https://www.entrata.com/team). - **Entrata AI Agents**: Purpose-built AI workflows that execute tasks, route work, and orchestrate operations autonomously, operating within fair housing and policy guardrails [entrata.com/team](https://www.entrata.com/team). - **Tailored Solutions for Property Types**: Specific modules for multifamily, military housing, affordable housing, student housing, and commercial/mixed-use properties [entrata.com/team](https://www.entrata.com/team). ## Market Standing - **Valuation/Market Cap**: Not disclosed. Recent Buyout/LBO (June 2024) with Colleen AI suggests private valuation, but no public figure available. - **Key Metric**: Total funding raised: $372M [pitchbook.com](https://pitchbook.com/profiles/company/55128-34). Annual revenue is not publicly disclosed. - **Notable Investors/Partners**: Colleen AI (partner in recent Buyout/LBO); other investors not listed in provided sources. - **Growth Signals**: - Headcount: 2,513 employees (PitchBook) / 1,939 employees (BuiltIn) – conflicting reports, but indicates a large-scale operation. - Serves 20,000+ apartment communities nationwide [builtin.com](https://builtin.com/company/entrata). - IPO Registration status suggests preparation for public listing [pitchbook.com](https://pitchbook.com/profiles/company/55128-34). ## Competitive Advantages - **Comprehensive single-platform OS**: Integrates CRM, ERP, PMS, and resident engagement in one login, reducing the need for multiple vendors. - **AI-driven automation**: 100+ native agents that execute tasks autonomously while enforcing fair housing and compliance rules – a key differentiator in a regulated industry. - **Open API & integrations**: Allows property managers to choose best-of-breed third-party tools, reducing lock-in. - **Enterprise-grade security & governance**: Cloud-based, multi-tenant architecture with audit trails and policy controls. ## Strategic Focus - **AI-first roadmap**: Scaling agentic workflows for leasing, operations, and accounting, with a goal of “fully agentic” operation across all business processes. - **Compliance & governance**: Embedding fair housing, money transmission, and ACH compliance into AI actions to reduce risk for property managers. - **Expansion across property types**: Continuing to tailor solutions for multifamily, military, affordable, student, and commercial housing. - **IPO preparation**: Filing for IPO registration indicates a focus on public market readiness and growth. ## Why Work Here - **Impact on shelter**: Work directly affects one of the most critical industries – housing – and helps improve the process of finding a home. - **Culture of experimentation**: “Think big, fail fast, take risks” – the company encourages learning and innovation. - **Diversity & respect**: Emphasis on different perspectives and an atmosphere of respect and acceptance [entrata.com/careers](https://www.entrata.com/careers). - **Perks & benefits** (from BuiltIn): - Performance bonuses, generous parental leave, family medical leave. - Health insurance, dental, Flexible Spending Account (FSA). - Job training, conferences, free snacks/drinks, and customized development tracks. - 6 office locations (HQ in Lehi, Utah); remote/hybrid policy not explicitly stated in provided sources. - **Growth opportunities**: Large, growing company (2,500+ employees) with IPO ambitions, offering career advancement in engineering, product, sales, and support. ## Sources 1. [entrata.com/careers](https://www.entrata.com/careers) 2. [builtin.com/company/entrata](https://builtin.com/company/entrata) 3. [pitchbook.com/profiles/company/55128-34](https://pitchbook.com/profiles/company/55128-34) 4. [entrata.com/team](https://www.entrata.com/team) ## Other roles at Entrata - [Head of Investor Relations](https://feeny.ai/job/head-of-investor-relations-entrata-united-states-5erm02edkvpr) — United States - [Senior Director of Cyber Defense](https://feeny.ai/job/senior-director-of-cyber-defense-entrata-lehi-14n77aeyvqpw) — Lehi, UT - [Regional Vice President Product Sales (AI)](https://feeny.ai/job/regional-vice-president-product-sales-ai-entrata-united-states-csq9ts6g76sf) — United States - [Carrier Relations Manager](https://feeny.ai/job/carrier-relations-manager-entrata-lehi-d6ev49z4eb1b) — Lehi, UT - [Product Manager, Utilities - Sustainability](https://feeny.ai/job/product-manager-utilities-sustainability-entrata-united-states-pr3y8wnceq82) — United States - [Account Manager | Central Region](https://feeny.ai/job/account-manager-central-region-entrata-dallas-dkgvr8vr8er8) — Dallas, TX - [Regional Vice President of Sales, Canada (IC-Enterprise)](https://feeny.ai/job/regional-vice-president-of-sales-canada-ic-enterprise-entrata-toronto-p3mmdzrcm7rv) — Toronto, Canada - [Account Manager](https://feeny.ai/job/account-manager-entrata-lehi-yznnbehw57rg) — Lehi, UT - [Director of Engineering, Payments](https://feeny.ai/job/director-of-engineering-payments-entrata-lehi-v8smv8ddth7k) — Lehi, UT - [Enterprise Inside Sales Executive](https://feeny.ai/job/enterprise-inside-sales-executive-entrata-lehi-6dszhae5n7w2) — Lehi, UT