---
title: 'Agent Advisor, Onboarding at Serhant'
canonical: 'https://feeny.ai/job/agent-advisor-onboarding-serhant-united-states-60pr0ad8zhec'
type: 'job'
last_seen: '2026-11-04'
---

# Agent Advisor, Onboarding at Serhant

- **Company:** Serhant
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-04
- **Apply:** https://job-boards.greenhouse.io/serhant/jobs/4474705009

## Job description

About SERHANT.

SERHANT. is the most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.

In S.MPLE where we’re transforming real estate through AI-driven support combined with human expertise. Our innovative approach delivers a one-of-a-kind product, empowering agents to complete tasks faster and more seamlessly, helping them reclaim valuable time to focus on what matters most.

## About the Role

We are seeking a motivated and detail-oriented individual to join our dynamic S.MPLE Department as an Advisor focused on Agent Onboarding. This position plays a key role in welcoming new agents to the SERHANT. ecosystem, guiding them through onboarding, and ensuring early adoption of tools and services that lead to long-term success.

## Responsibilities

- Assist in executing the onboarding process for new agents, ensuring a smooth and personalized experience.
- Lead weekly group onboarding sessions for new agent cohorts.
- Conduct 1:1 check-in calls with new agents during their first 90 days to reinforce training and offer guidance.
- Track and manage agent learning outcomes to ensure measurable progress through onboarding milestones.
- Become fully proficient in the SERHANT. ecosystem to provide support, answer questions, and resolve agent issues.
- Support faster agent proficiency by encouraging early and effective adoption of key tools and systems.
- Respond to agent inquiries promptly and professionally regarding technology, workflows, and expectations.
- Contribute to enhancements of the onboarding roadmap based on agent feedback and department priorities.
- Utilize internal AI tools and proprietary technology to create efficiencies in onboarding and support.
- Assist in handling S.MPLE requests with high-quality deliverables and timely turnarounds.
- Deliver outstanding customer service to create a welcoming and empowering experience for new agents.
- Meet performance expectations and contribute to departmental goals and KPIs, including agent engagement, onboarding outcomes, S.MPLE adoption, and service quality benchmarks.
- Participate in department meetings and cross-functional collaboration efforts to continuously improve the onboarding process.
- *The company reserves the right to add or change duties at any time.

## Qualifications

- 1–3 years of experience in customer success, onboarding, training, or administrative support; real estate experience a plus.
- Experience leading small groups or training sessions in a remote environment.
- Strong communication skills with the ability to clearly explain systems and processes.
- Comfort with using CRMs, digital platforms, and AI-driven tools in a fast-paced environment.
- Strong organizational skills with a proactive mindset and attention to detail.
- Comfortable managing multiple agent relationships and follow-ups concurrently.
- Experience working remotely and independently while remaining highly collaborative.
- Available to work full-time, 40 hours per week, Monday–Friday, 9AM–5P to support SERHANT. markets.

## Skills

- Empathetic, people-first communicator who builds trust easily.
- Organized and responsive, with a natural ability to multitask.
- Confident presenter who can lead group sessions with clarity and high-energy.
- Strong sense of accountability and a desire to continuously improve.
- Excited by technology and process improvement, particularly in a fast-moving startup-like environment.

## Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

The national base pay range for this position within the United States is $70,000.00 USD.

## Your Location

This position is remote eligible. The role may include occasional work at a SERHANT. office or attendance at offsites, as agreed to with your manager. While the position is remote eligible, you must live within the United States.

Hiring Statement

SERHANT. is committed to providing a workplace free from discrimination or harassment. We expect every member of the SERHANT. community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and staff. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

Recruiting Fraud Notice

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to prompt you to pay a fee for services related to recruitment or training.

SERHANT. does not charge any application, processing, or training fee at any stage of the recruiting or hiring process. All genuine job openings will be posted here on on our Careers page or Linkedin, and all communications from the SERHANT. recruiting team and/or hiring managers will be from an @serhant.com email address.

Visa Sponsorship Notice

Thank you for your interest in working with us! At this time, we are not able to offer H-1B visa or any other work authorization sponsorship. To be considered for any of our open roles, candidates must be currently authorized to work in the United States without the need for sponsorship now or in the future.

## About Serhant

## Company Overview
- **One-liner**: SERHANT. is a luxury real estate brokerage and media company that redefines real estate through innovative content, technology, and personal branding.
- **Entity Type**: Private (total funding $45M, 1 prior funding round)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020 (born during the global pandemic)
- **Founders**: Ryan Matthew Serhant

## Core Business
- **Primary industry**: Luxury real estate brokerage, media production, real estate technology
- **Target customers**: B2C (home buyers and sellers), B2B (real estate agents, developers), Enterprise (developers for new construction)
- **Mission**: Reimagining real estate today for the neighborhoods of tomorrow, empowering agents and clients through media, technology, and education.

## Products & Services
- **SERHANT. Brokerage**: Full-service luxury real estate brokerage for buying, selling, and renting properties globally.
- **SERHANT. Studios**: In-house award-winning production studio creating film-quality content and media to amplify listings and brand stories.
- **SERHANT. ID Lab**: World-class branding and marketing services for agents, listings, and project launches.
- **SERHANT. S.MPLE**: AI-powered sales technology and workflow engine that helps agents save time and focus on clients.
- **SERHANT. ADX**: Tech platform providing unparalleled listing exposure and data-driven buyer reach.
- **Sell It**: Referral network and community connecting agents globally for cross-market deals.
- **SERHANT. New Dev**: Record-setting new construction division for developers.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total funding of $45M (LinkedIn); Founder Ryan Serhant has $14B+ in lifetime sales
- **Notable Investors/Partners**: Not specified in search results (1 prior funding round)
- **Growth Signals**: Headcount grew 72.9% YoY to 1,102 employees; operates in 13 countries; 133 average deals per day; 10M+ social followers; Netflix series *Owning Manhattan* (Season 2 released December 2025); most followed real estate brand globally.

## Competitive Advantages
- In-house integrated media studio (SERHANT. Studios) and branding lab (ID Lab) – unique among brokerages
- Proprietary AI engine (S.MPLE) and tech platform (ADX) for agent productivity and listing exposure
- Massive global referral network (Sell It) with 47K+ agents across 37 countries
- Strong founder brand and celebrity status driving organic awareness and client trust
- First-mover as a "Brokerage 3.0" blending tech, media, and traditional brokerage

## Strategic Focus
- Expand global referral network and agent community
- Continue investment in AI and tech tools (S.MPLE, ADX) to differentiate and improve efficiency
- Grow media and content production capabilities to drive listing visibility and brand authority
- Scale new development division and luxury market share
- Attract top agent talent through platform value, not just commission splits

## Why Work Here
- **Culture**: Core values of "Be Relentless," "Amplify Together," "Disrupt for Good," "Create for Tomorrow" – emphasis on collaboration, innovation, and positive impact.
- **Work Environment**: Based in New York City; likely in-office with hybrid flexibility for some roles; no H-1B visa sponsorship offered.
- **Benefits**: Comprehensive medical/dental/vision, HSA/FSA, 401(k) with Vestwell (company matching, immediate vesting), PTO, sick days, holidays, continued education stipends, monthly "AMP hour" for learning/development, and community impact program (S.erves).
- **Hiring Process**: Application review (~14 days), initial screen, first round with hiring manager, meet the team, case study (for some roles), culture vibe check, decision.
- **Engineering Culture**: Growing tech team with roles like Senior Full Stack Engineer, Mobile Engineering Lead, Senior Product Manager – opportunity to build AI and real estate tech from scratch.
- **Growth**: Rapid headcount growth (72.9% YoY) indicates scaling and promotion opportunities; hands-on learning and development stipends.

## Sources
1. [serhant.com](https://serhant.com/)
2. [serhant.com/careers](https://serhant.com/careers)
3. [serhant.com/about-us](https://serhant.com/about-us)
4. [linkedin.com](https://www.linkedin.com/company/serhant)
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/serhant/jobs/4121522009)

## Other roles at Serhant

- [Principal Data Engineer](https://feeny.ai/job/principal-data-engineer-serhant-united-states-ysh6w8zecwk0) — United States
- [Paralegal, Licensing](https://feeny.ai/job/paralegal-licensing-serhant-new-york-a6jkgdzs1c8b) — New York, NY
- [Senior Leasing Associate](https://feeny.ai/job/senior-leasing-associate-serhant-hoboken-zhhm94qnm6cd) — Hoboken, NJ
- [Leasing Manager](https://feeny.ai/job/leasing-manager-serhant-hoboken-arh79w7j7s7w) — Hoboken, NJ
- [Multimedia Producer](https://feeny.ai/job/multimedia-producer-serhant-minnesota-h0z6h30kyaee) — Minnesota, United States
- [Multimedia Producer](https://feeny.ai/job/multimedia-producer-serhant-utah-e6d1vv0ey4ja) — Utah, United States
- [Transaction Specialist, Commissions](https://feeny.ai/job/transaction-specialist-commissions-serhant-east-coast-s39verwc1385) — East Coast, United States
- [Brand Partnerships & Activation Manager](https://feeny.ai/job/brand-partnerships-activation-manager-serhant-new-york-xc2d0fzcyhmf) — New York, NY
- [Agent Advisor](https://feeny.ai/job/agent-advisor-serhant-united-states-hr2nb0zr6aqq) — United States
- [Regional Lead, Agent Finance](https://feeny.ai/job/regional-lead-agent-finance-serhant-united-states-x78fq3zq78kd) — United States