--- title: 'Agent Developer Manager at ASAPP' canonical: 'https://feeny.ai/job/agent-developer-manager-asapp-new-york-4y567rts4f86' type: 'job' last_seen: '2026-09-13' --- # Agent Developer Manager at ASAPP - **Company:** ASAPP - **Location:** New York, NY - **Compensation:** $180k–$200k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.lever.co/asapp-2/d6a6c0d7-c1db-4bec-b85e-1c53dd9663cd ## Job description At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. As part of ASAPP's Delivery organization, you'll build and lead the team responsible for developing and maintaining the AI agents we deploy for our customers. As part of ASAPP's Delivery organization, you'll build and lead the team responsible for developing and maintaining the AI agents we deploy for our customers. Our delivery function is organized into three distinct groups: Project Managers, Forward Deployed Engineers, and Agent Developers. You'll own and lead the Agent Developers directly, while partnering closely with the Project Manager and Forward Deployed Engineer teams throughout each deployment. This is a true player-coach role: you'll be building and growing the Agent Developer team while staying hands-on in the work yourself, not just managing from a distance. You won't just execute against what customers ask for. You'll be the one designing the frameworks, standards, and playbooks that our Agent Developers use to build and maintain great AI agents, and you'll bring a strong point of view on what a great customer experience with our tools actually looks like. This is a role for someone who shows up with recommendations, not someone waiting to be told what's next. While your day-to-day will center on building and developing your team, you'll still be customer facing, staying closely connected to what's happening in the field so you can continuously improve how we build, teach, and scale agent development across the team. ## What you'll do - Own and manage the Agent Developer function; hiring, developing, and growing a team that builds and maintains AI agents for our enterprise customers - Design the frameworks, systems, and standards that our team uses to build agents, not just the processes for executing existing ones - Proactively identify what's working and what isn't across agent builds, and drive changes rather than waiting to be asked - Partner closely with our Forward Deployed Engineers and Project Managers to ensure a smooth handoff from initial customer intake through to agent build and long-term maintenance - Build a culture on your team defined by proactive guidance, strong craftsmanship, and high standards, showing up with advice and direction rather than status checks - Act as a true player-coach: someone who can roll up their sleeves to build something from scratch while also developing the people who will scale it - Bring structure to a growing function, translating ambiguity into clear systems, playbooks, and ways of working ## What we'd like to see - Experience leading or building a technical delivery, implementation, or solutions team, ideally in a customer-facing software or AI environment - A track record of designing frameworks, playbooks, or operating models from scratch, not just following existing ones - Strong instincts for what makes a great customer experience with a technical product, and the confidence to have a strong opinion about it - Proven people leadership experience, with the ability to hire, coach, and grow a technical team - Comfort operating with ambiguity in a fast-moving, less structured environment - A proactive, ownership-driven mindset: you bring recommendations, not just updates ## Nice to have - Experience specifically with conversational AI, LLM-based products, or AI agent deployments - A background that spans both individual contributor delivery work and people management, so you understand what you're asking your team to do - Experience building a new function or team structure from the ground up - East Coast based, with a strong preference for the New York City area Competitive compensation with stock options Comprehensive medical, vision, and dental insurance 401k matching Fitness and wellness stipend Mental well-being benefits Professional learning and development stipend Parental leave, including adoptive and foster parents 3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid ## About ASAPP ## Company Overview - **One-liner**: ASAPP builds AI-native customer experience platforms that automate and augment human agents in large enterprise contact centers. - **Entity Type**: Private (venture-backed; total funding $380M across 6 rounds) - **Headquarters**: New York, New York, United States - **Founded**: 2015 (company timeline); LinkedIn lists 2014 - **Founders**: Gustavo (surname not publicly disclosed in available sources) ## Core Business - **Primary industries**: Customer service technology, enterprise AI, contact center software - **Target customers**: Large enterprises and contact centers (B2B) - **Mission / purpose**: To solve the toughest challenges in customer service with AI, turning the contact center into the foundation of the agentic enterprise. ## Products & Services - **GenerativeAgent®**: A fully capable AI customer service agent that listens, understands, and acts like a top‑tier human agent (launched May 2024). - **ASAPP CXP (Customer Experience Platform)**: Unites CX systems, data, and workflows in one place to serve customers intelligently (launched November 2025). - **AI-native asynchronous messaging platform**: Original product for digital-first customer conversations. - **Voice AI with speech recognition and automated summaries**: Reduces after‑call work. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Annual revenue estimated at $82.3M (from LinkedIn company profile); total funding $380M. - **Notable Investors / Partners**: Not named in available sources; 6 funding rounds completed. - **Growth Signals**: Headcount of 217 (-0.2% YoY) per LinkedIn; 389 total employees per Built In. Launched two major new products in 2024‑2025 (GenerativeAgent and CXP). Offices in 4 countries and remote presence in Argentina/Uruguay. ## Competitive Advantages - Long‑running focus on AI for customer service (founded 2014/2015) with early breakthroughs in generative language models for agent assistance. - Deep R&D team that publishes foundational AI research and applies it to complex enterprise interactions. - Only company offering an “AI‑native” platform that unifies data, workflows, and AI agents with human‑in‑the‑loop governance. ## Strategic Focus - Expanding from AI agent assistance to full AI‑powered customer service agents (GenerativeAgent). - Platform consolidation via ASAPP CXP to replace fragmented legacy contact center systems. - Serving the world’s largest and most demanding contact centers. ## Why Work Here - **Culture values**: Customer Driven, Grit, Excellence, Teamwork, Speed, Ownership. - **Work alongside** world‑class researchers, engineers, and operators pushing the boundaries of applied AI. - **Work environment**: Hybrid/remote options; offices in New York, Mountain View, Buenos Aires, Chennai, Bangalore; remote positions in Argentina, Uruguay, and US. - **Perks**: - Full health coverage (medical, vision, dental) for employee and family, plus monthly gym reimbursement. - Daily catered meals or food stipends in offices. - 401(k) with company matching (US employees). - Comprehensive maternity, paternity, and family leave. - Generous vacation policy. - Learning & development programs. ## Sources 1. [ASAPP Company Page](https://www.asapp.com/company) 2. [ASAPP Careers Page](https://www.asapp.com/careers) 3. [ASAPP Open Positions (Lever)](https://jobs.lever.co/asapp-2) 4. [LinkedIn Company Profile](https://www.linkedin.com/company/asappco) 5. 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