---
title: 'Agent Development Manager at Decagon'
canonical: 'https://feeny.ai/job/agent-development-manager-decagon-toronto-2c69vgpxj46p'
type: 'job'
last_seen: '2026-09-05'
---

# Agent Development Manager at Decagon

- **Company:** [Decagon](https://feeny.ai/companies/decagon)
- **Location:** Toronto, Canada
- **Compensation:** $130k–$180k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-11
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/decagon/e0f5118b-9af7-4d37-87a8-c79c8163116a/application

**Skills:** SaaS platforms, APIs, Project management, Process design, Operational design, AI implementation, Automation, Customer service platforms, Zendesk, Salesforce

> Lead enterprise AI Agent implementations from kickoff through rollout, designing playbooks and strategies to ensure smooth deployments. Partner cross-functionally with Sales, Product, and Engineering to translate customer needs into successful outcomes while improving speed and quality through automation.

## Job description

## About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

## About the Role

As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.

You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.

You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.

In this role, you will

- Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
- Design agent development strategies tailored to each customer’s goals and technical environment.
- Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
- Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.

## Your background looks something like this

- 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
- Experience leading complex software or AI deployments with measurable results.
- Technical fluency with SaaS platforms, integrations, and APIs.
- Strong operational instincts with experience building scalable processes or playbooks.
- Clear communicator who can work effectively with both executives and operators.
- Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
- Low ego and team-first. Your success is the team's success.

Even better if you have

- Familiarity with enterprise systems such as Zendesk or Salesforce.
- Experience building a new function or operating model from the ground up.
- Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.

## Benefits

We proudly offer the following benefits for our full-time employees:

- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office to keep you at your best
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

## About Decagon

## Company Overview
- **One-liner**: Decagon is an AI customer support platform that enables enterprises to deploy autonomous AI agents for concierge-level customer experiences across voice, chat, email, and other channels.
- **Entity Type**: Private (Series B, $481M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2023
- **Founders**: Jesse Zhang (CEO) and Ashwin Sreenivas (CTO)

## Core Business
- **Primary industry**: AI-powered customer support software / Enterprise conversational AI
- **Target customers**: B2B, mid-market to enterprise (e.g., Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, Hunter Douglas, Duolingo, Curology, Valon)
- **Mission or purpose**: "Build a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships."

## Products & Services
- **[Decagon AI Concierge Platform](https://decagon.ai/)**: Unified omnichannel AI agent handling chat, voice, and email — powered by natural-language Agent Operating Procedures (AOPs) for workflow definition and an analytics suite for continuous optimization.
- **[Decagon Voice AI](https://decagon.ai/product/voice)**: Fast, intelligent voice agents built for natural dialog, fully customizable to brand tone, claiming 50%+ deflection on voice and 70% chat+voice resolution.
- **[Decagon Chat](https://decagon.ai/product/chat)**: Flexible, personalized chat agent that executes complex workflows reliably, claiming 80% deflection rate and 32% cost reduction.
- **[Decagon Email](https://decagon.ai/product/email)**: Always-on, intuitive email agent that resolves issues quickly, reporting 1M+ revenue from fully AI-handled conversations and 3x CSAT increase.
- **[Duet Autopilot](https://decagon.ai/)**: Newer product tier (announced 2025) for autonomous, end-to-end handling of customer interactions.

## Market Standing
- **Valuation**: ~$4.5B (Series B round led by Coatue Management and Index Ventures, tripling valuation in under six months as of late 2025/early 2026) [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-decagon-2026)
- **Total Funding**: USD $481,000,000 across 7 rounds [LinkedIn](https://www.linkedin.com/company/decagon-ai)
  - Seed (Jun 2024): $5M led by a16z
  - Series B (Oct 2024): $65M led by Bain Capital Ventures
  - Venture Round (Nov 2025): undisclosed amount, 1 investor
- **Notable Investors/Partners**: Andreessen Horowitz (a16z), Accel, Bain Capital Ventures, Coatue Management, Index Ventures, Elad Gil [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-decagon-2026)
- **Growth Signals**:
  - 311 employees (+325.3% YoY) as of mid-2026
  - 100+ enterprise customers
  - Over 60,000 LinkedIn followers (+274.8% yearly growth)
  - Active in 7 countries (US, UK, Ireland, Germany, Netherlands, Philippines, Nigeria)
  - 134 active job postings (+332.3% yearly growth)
  - Key talent sourced from Verkada, Scale AI, Bain & Company, Glean, Databricks, xAI, Salesforce, TikTok, Five9

## Competitive Advantages
- **Proven enterprise adoption**: Deployed at major brands (Chime, Avis, Oura, Duolingo) with highly publicized results — e.g., Oura reported 95% chat+voice resolution, Curology 80% deflection, and one customer saw "10x higher deflection at launch than anticipated" [decagon.ai](https://decagon.ai/)
- **Omnichannel by design**: Unified chat, voice, and email on a single intelligence layer — a rare end-to-end approach vs. point solutions for just chat or voice.
- **Natural-language AOPs**: Agent Operating Procedures in plain English, enabling non-engineers to define and iterate on agent workflows without engineering support — faster iteration and less vendor lock-in.
- **Elite investor syndicate**: Backed by the top enterprise AI investors (a16z, Accel, Coatue, Index, Bain Capital Ventures), signaling strong confidence and access to a broad network.
- **Founding team pedigree**: Founded by former executives/engineers from high-growth AI companies (Jesse Zhang and Ashwin Sreenivas have backgrounds from fast-scaling AI startups).

## Strategic Focus
- **Scaling enterprise sales**: Actively hiring Enterprise Account Executives, Implementation Managers, and Strategic Account Directors [LinkedIn](https://www.linkedin.com/company/decagon-ai)
- **Deepening voice capabilities**: Staff Research Engineer and Senior Research Engineer for Voice + Speech roles signal heavy investment in voice AI quality and differentiation [LinkedIn](https://www.linkedin.com/company/decagon-ai)
- **International expansion**: Established offices in London (UK), plus presence in Ireland, Germany, Netherlands, and Philippines — recruiting across all regions.
- **Product velocity**: Emphasis on rapid iteration and continuous improvement of agents; building out analytics suite (Decagon Insights) and Duet Autopilot for fully autonomous operation.

## Why Work Here
- **Culture**: Described as "Eng-Driven, Ship Fast, Equity, Product Impact" by employees. Values include: "Just get it done," "Invent what customers want," "Winner's mindset," "The Polymath Principle" (cross-functional collaboration) [decagon.ai/careers](https://decagon.ai/careers)
- **Compensation**: "We hire the best and treat them accordingly" — competitive compensation philosophy; Glassdoor rating: 3.9/5.0 (257 reviews), Compensation: 5.0/5.0 in Glassdoor-style internal review [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-decagon-2026)
- **Benefits**:
  - 100% medical, dental, and vision coverage for dependents
  - 401k and FSA/commuter benefits
  - Flexible PTO + company-wide winter break shutdown
  - Free daily lunches, dinner, and snacks at HQ
  - Wellness programs and company events [decagon.ai/careers](https://decagon.ai/careers)
- **Remote/Hybrid/Office**: HQ in San Francisco (2261 Market Street); London office (50 York Way). Roles span remote, hybrid, and on-site options based on job postings.
- **Engineering culture**: 89 technical employees (21% of workforce), Staff/Senior Research Engineer roles for Voice + Speech; "Build, optimize, and scale AI agents" is core identity. Alumni go on to OpenAI, Datadog, Postman, Accel — strong talent pipeline.
- **Growth trajectory**: 134 open roles; 300+% headcount growth YoY; $4.5B valuation at 3 years old — extremely high-growth environment ideal for career acceleration.
- **Notable perk**: "We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions" — employees report high product impact and ownership.

## Sources
1. [decagon.ai](https://decagon.ai/)
2. [decagon.ai/careers](https://decagon.ai/careers)
3. [LinkedIn - Decagon](https://www.linkedin.com/company/decagon-ai)
4. [jobsbyculture.com - Working at Decagon 2026](https://jobsbyculture.com/blog/working-at-decagon-2026)
5. [dealroom.co - Decagon profile](https://dealroom.co/companies/decagon/)

## Other roles at Decagon

- [Engineering Manager, Research](https://feeny.ai/job/engineering-manager-research-decagon-san-francisco-p4c837fyqnby) — San Francisco, CA
- [Research Engineer, Audio and Speech](https://feeny.ai/job/research-engineer-audio-and-speech-decagon-san-francisco-b8k43356nm2g) — San Francisco, CA
- [Research Engineer, Safety](https://feeny.ai/job/research-engineer-safety-decagon-san-francisco-ddrp6e2n67s0) — San Francisco, CA
- [Senior Research Engineer, Safety](https://feeny.ai/job/senior-research-engineer-safety-decagon-san-francisco-25bb5evf72c7) — San Francisco, CA
- [Growth Marketing Manager, Paid Social](https://feeny.ai/job/growth-marketing-manager-paid-social-decagon-san-francisco-3ejhkdsjb3pp) — San Francisco, CA
- [AI Acceleration Engineer](https://feeny.ai/job/ai-acceleration-engineer-decagon-san-francisco-2v40s7e6zm4t) — San Francisco, CA
- [Business Systems Manager](https://feeny.ai/job/business-systems-manager-decagon-san-francisco-eza2f6xc5sb5) — San Francisco, CA
- [Growth Engineer, Web & Growth Products](https://feeny.ai/job/growth-engineer-web-growth-products-decagon-san-francisco-8p1n2g7bcvm1) — San Francisco, CA
- [Senior Agent Product Manager](https://feeny.ai/job/senior-agent-product-manager-decagon-brazil-pm3tnqz1p795) — Brazil
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-decagon-san-francisco-94fab3a5c125) — San Francisco, CA