---
title: 'Agent Engagement Manager at FurtherAI'
canonical: 'https://feeny.ai/job/agent-engagement-manager-furtherai-san-francisco-byg1xmzwwn2h'
type: 'job'
last_seen: '2026-10-20'
---

# Agent Engagement Manager at FurtherAI

- **Company:** FurtherAI
- **Location:** San Francisco, CA
- **Compensation:** $180k–$250k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-02-15
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.ashbyhq.com/furtherai/c2d84a15-49ee-4fad-b7cb-771cae120bf0

## Job description

Agent Engagement Manager

## About the Role

We are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will own end-to-end customer implementations—from kickoff through go-live and adoption—ensuring customers achieve rapid, measurable value from FurtherAI. You'll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up.

Why Join FurtherAI?

- High Impact: Own the customer journey from signed contract to successful deployment and beyond.
- Real Ownership: Build implementation playbooks, shape our delivery methodology, and establish best practices that will scale with the company.
- Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows.
- Early Team: Join a tight-knit, high-performing group shaping the future of insurance work.

## What You'll Do

- Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare
- Lead kickoff calls and workshops with customer stakeholders across business and technical teams
- Develop project plans, manage timelines, and keep implementations on track against customer milestones
- Partner with engineering to scope integrations and troubleshoot technical issues
- Drive adoption by building training programs, identifying champions, and helping customers change how they work
- Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways
- Surface expansion opportunities and hand off to sales for upsell/cross-sell
- Translate customer feedback into product insights and advocate for customer needs with the product team
- Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires

Core Requirements

- Willing and able to work 5 days per week in-person in San Francisco or NYC
- Comfortable with ambiguity, long hours, and a fast-paced startup environment
- Demonstrated hunger and growth mindset
- 3+ years of experience leading customer implementations, enterprise deployments, or technical projects
- Strong project management skills—capable of driving complex engagements with multiple stakeholders and competing priorities
- Excellent presentation skills—can command a room with executives and build credibility quickly
- Comfortable handling objections and navigating customer resistance
- MBB consulting background (McKinsey, BCG, Bain)

Ideal Qualifications

- Insurance industry experience
- Experience implementing SaaS or AI products for enterprise customers
- Technical fluency—comfortable discussing APIs, integrations, and data workflows (you don't need to code, but you need to hold your own with engineers)
- Experience with change management and driving user adoption at scale
- Prior experience at a startup or high-growth company where you built processes from scratch

If you have a strong implementation background, thrive in high-ownership environments, and want to shape the future of insurance with AI, we want to hear from you.

You can look forward to the following benefits:

- Fully covered, best-in-class health, dental, and vision benefits
- Competitive Compensation & meaningful stock options
- Unlimited PTO
- Outstanding in-office culture in the heart of San Francisco
- Lunch and dinner onsite
- Team events, such as happy hours and off-sites
- Commuter benefits
- Company 401(k)

## About FurtherAI

## Company Overview
- **One-liner**: FurtherAI builds a domain-specific AI workforce that automates complex insurance workflows like submission intake, policy comparisons, and underwriting audits.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2023
- **Founders**: Aman Gour (CEO) and Sashank Gondala (CTO)

## Core Business
- **Primary industry**: Insurance Technology (InsurTech) / Artificial Intelligence
- **Target customers**: B2B — Commercial insurers, reinsurers, Managing General Agents (MGAs), and brokers
- **Mission or purpose statement**: "We build AI that works with people — it reads, reasons, and gets things done. We exist to free insurance teams from busywork so they can focus on judgment, relationships, and decisions that shape the future." [furtherai.com](https://www.furtherai.com/company)

## Products & Services
- **AI Assistant for Insurance Workflows**: A domain-specific AI that automates complex document processing and integrates disjointed systems. It handles submission intake, policy comparisons, underwriting audits, and claims processing. The AI extracts data from PDFs and SOVs, compares documents, automates workflows, and can make phone calls or send/receive messages. [furtherai.com](https://www.furtherai.com/)
- **Submissions Processing**: Automates the intake of submissions, extracting key details, running eligibility checks, and flagging inconsistencies to achieve 30x faster quote readiness. [furtherai.com](https://www.furtherai.com/)
- **Underwriting Audit**: Automates data extraction and policy reviews to cut audit time by 45% and boost compliance accuracy. [furtherai.com](https://www.furtherai.com/)
- **Policy Comparison**: AI-powered comparisons that instantly spot discrepancies and reduce manual effort, delivering up to 400% ROI within a few months. [furtherai.com](https://www.furtherai.com/)
- **Claims Processing**: Automates claims validation and compliance checks to reduce friction and accelerate operations. [furtherai.com](https://www.furtherai.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of $30.55M (Series A of $25M raised ~9 months ago, plus a prior $5M round) [cbinsights.com](https://www.cbinsights.com/company/further-ai)
- **Notable Investors/Partners**: Y Combinator (Winter 2024 batch), Andreessen Horowitz (led the $25M Series A), Nexus Venture Partners, South Park Commons, Converge. Primary YC Partner: Tom Blomfield. [ycombinator.com](https://www.ycombinator.com/companies/furtherai)
- **Growth Signals**: Supports customers writing over $15B in premiums across all 50 states. One customer (a specialty insurer) saw three consecutive years of >20% premium growth. A top-10 global carrier with over $20B GWP partnered with them. Team size of 36 employees. [ycombinator.com](https://www.ycombinator.com/companies/furtherai) [furtherai.com](https://www.furtherai.com/)

## Competitive Advantages
- **Domain-Specific AI**: Purpose-built for commercial insurance, not a general-purpose LLM. This allows it to handle complex, industry-specific documents (ACORD forms, loss runs, SOVs) with high accuracy (95% data accuracy reported). [furtherai.com](https://www.furtherai.com/)
- **Proven ROI**: Customers report 30x faster quote readiness, 646% ROI, and 45% reduction in audit time. [furtherai.com](https://www.furtherai.com/)
- **Enterprise-Grade Security**: Client prompts and data are never used for training; completely isolated firm-specific data storage; regularly audited and tested by third-party security specialists. [furtherai.com](https://www.furtherai.com/)
- **Deep Integrations**: Triggers flows based on email or messages, and can make phone calls, creating a seamless end-to-end automation layer.

## Strategic Focus
- **Current priorities**: Scaling the AI workforce across more insurance workflows (submissions, audits, claims, policy comparisons) and expanding the customer base among top-tier insurers, MGAs, and brokers. The company is focused on replacing manual, repetitive tasks with AI to help insurance professionals focus on higher-judgment work.
- **Direction for growth**: Deepening its foothold in the commercial insurance market, which faces increasing submission volumes, tighter margins, and a shrinking underwriting workforce. FurtherAI aims to be the standard AI layer for the entire insurance industry.

## Why Work Here
- **Culture highlights**: Mission-driven focus on freeing humans from busywork. The company emphasizes "human expertise and machine speed working together with trust and precision." [furtherai.com](https://www.furtherai.com/company)
- **Remote/hybrid/office policy**: The company is based in San Francisco, CA, but offers remote roles (e.g., Sales Development Representative is listed as remote). Engineering roles may be hybrid or in-office depending on location (e.g., a Backend/Fullstack role is listed for India). [ycombinator.com](https://www.ycombinator.com/companies/furtherai)
- **Notable perks or engineering culture**: Backed by top-tier VCs (Andreessen Horowitz, Y Combinator) with a strong founding team (ex-Apple AI scientist, ex-Microsoft PM, ex-YC founder). The engineering culture is likely strong given the technical pedigree of the founders (former language modeling scientist at Apple, former Microsoft PM). The company is at an early growth stage (Series A, 36 employees), offering significant ownership and impact.

## Sources
1. [furtherai.com](https://www.furtherai.com/)
2. [furtherai.com/company](https://www.furtherai.com/company)
3. [ycombinator.com](https://www.ycombinator.com/companies/furtherai)
4. [cbinsights.com](https://www.cbinsights.com/company/further-ai)
5. [linkedin.com](https://www.linkedin.com/company/furtherai)

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