---
title: 'Agent Engineer at Sarj.ai'
canonical: 'https://feeny.ai/job/agent-engineer-sarj-ai-riyadh-7prgfn54kqp7'
type: 'job'
last_seen: '2026-10-18'
---

# Agent Engineer at Sarj.ai

- **Company:** Sarj.ai
- **Location:** Riyadh, Saudi Arabia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/sarjai/1330dd9d-0d98-4ac5-8f6c-69b160f635cf

## Job description

## About Us

Built with 💜 in KSA and leveraging Silicon Valley expertise, we’re creating innovative solutions in the realm of Voice AI and AI agents. As we continue our rapid growth trajectory in an exciting and dynamic market, we’re looking for A-players to join our team.

## Role Overview

As an Agent Engineer, you’ll design, configure, and improve Voice AI agents that hold real conversations with our clients’ customers. Think of it as a client-facing prompt engineering role with project ownership: you’ll lead client projects from discovery to go-live, build prompts and conversation flows, integrate agents with client systems, and continuously improve performance based on real calls. You’ll work closely with our Operations, Engineering, and Product teams, and act as a key point of contact for clients throughout delivery.

## Key Responsibilities

Build & Integrate

- Design and refine prompts and conversation flows that shape how agents speak, respond, and handle complex requests.
- Integrate agents with client systems (e.g. CRMs, booking and ticketing tools) through APIs and webhooks.
- Build Proofs of Concept (POCs) for new client use cases, from scoping to demo-ready delivery.
- Test agents across scenarios and edge cases to ensure reliable performance before and after launch.

Own Delivery

- Own end-to-end delivery of client projects, including scope, timelines, quality, and outcomes.
- Serve as the main point of contact for clients, leading requirements gathering, progress updates, and expectation management.
- Manage multiple projects at once, prioritizing effectively and flagging risks early.

Improve & Optimize

- Analyze real calls and transcripts against our quality rubric, identifying errors, hallucinations, and recurring failure patterns.
- Turn insights into prompt, flow, and integration improvements, and share feedback that informs our product roadmap.
- Contribute to weekly quality reports and help evolve our quality standards and best practices.
- Support and guide interns on prompting and delivery best practices.

## Requirements

- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Up to 2 years of relevant experience; fresh graduates with previous relevant internships are welcome to apply.
- Fluent in Arabic and English, written and spoken.
- Excellent communication skills and confidence leading client conversations.
- Solid understanding of LLMs and prompt engineering.
- Working knowledge of APIs, webhooks, and JSON.
- Experience with a scripting language (e.g. Python or JavaScript) is a plus.
- Proven ability to manage projects or deliverables with clear ownership.

Why Join Us?

- Opportunity to be part of a high-growth, innovative tech start-up
- Collaborative, mission-driven culture
- Hands-on experience working on impactful AI products

## About Sarj.ai

## Company Overview

- **One-liner**: Sarj AI provides an Arabic-optimized voice and chat AI platform that automates customer support, sales, debt collection, and scheduling for enterprises in Saudi Arabia and the Middle East.
- **Entity Type**: Private (Unfunded / Bootstrapped)
- **Headquarters**: Riyadh, Saudi Arabia
- **Founded**: 2023
- **Founders**: Not publicly available

## Core Business

- **Primary industry**: Enterprise AI / Conversational AI / Voice Automation
- **Target customers**: B2B Enterprise (banks, hospitals, insurance companies, government agencies, real estate firms, retailers, hospitality)
- **Mission or purpose statement**: To eliminate call centers, paperwork, and system duct-tape with Arabic-optimized AI that increases revenue, cuts costs, and scales operations.

## Products & Services

- **Conversational AI (Voice & Chat)**: Inbound and outbound AI agents that handle calls, support, sales, debt collection, reminders, and scheduling in natural Arabic and English. Includes an in-app SDK for mobile embedding.
- **Data & Document Intelligence**: Extracts and structures data from calls, documents, forms, transactions, and behavioral signals — including handwritten and digital Arabic/English content — in real time.
- **Workflow Automation & System Integration**: Triggers actions (transfers, approvals, bookings, claims) across existing CRMs, core banking, EHR, billing, and messaging platforms without rip-and-replace.
- **Decision Engine**: Uses full 360° customer context (transactions, app usage, call history) to route, recommend, and act autonomously.
- **On-premise Deployment**: Available for secure infrastructure control. Also offers a forward-deployed team for localized support.
- **Enterprise Support & SLAs**: Guaranteed uptime and dedicated support.

## Market Standing

- **Valuation/Market Cap**: Not disclosed (unfunded/bootstrapped)
- **Key Metric**: No public funding raised; operates as an unfunded bootstrapped company with 16 employees reported (schema data).
- **Notable Investors/Partners**: Not publicly available; company claims to have worked with "leading banks, hospitals, and government agencies."
- **Growth Signals**: Active hiring (engineering roles listed on Ashby careers page); targets regulated industries with SAMA-ready status and NCA/SDAIA compliance; serves financial services, healthcare, insurance, real estate, retail, and hospitality sectors.

## Competitive Advantages

- **Arabic-first optimization**: Designed for natural Arabic dialects and accents, with understanding of regional business contexts — a significant moat vs. global competitors optimized primarily for English.
- **Enterprise compliance**: SAMA-ready (Saudi Central Bank), and compliant with NCA & SDAIA frameworks with ECC & CCC audits available — a critical requirement for banking and government clients.
- **Full-stack automation**: Combines voice AI, document intelligence, and workflow automation in one platform, not just a chatbot overlay.
- **On-premise + forward-deployed**: Offers deployment options that satisfy strict data sovereignty and control requirements of Middle Eastern enterprises and government entities.

## Strategic Focus

- Deepening vertical-specific solutions for financial services, insurance, healthcare, real estate, retail, and hospitality in Saudi Arabia and the broader Middle East.
- Building on regulatory compliance (SAMA, NCA, SDAIA) to win government and banking contracts.
- Growing the engineering team to scale product capabilities and maintain on-premise deployment quality.

## Why Work Here

- **Engineering culture**: A global engineering team building AI tools from scratch, with a focus on Arabic NLP and enterprise-grade systems.
- **Impactful mission**: Work on technology that directly replaces legacy call centers and manual processes in a rapidly digitizing region.
- **Early-stage environment**: As an unfunded, bootstrapped company with 16 employees, team members likely enjoy high ownership, fast iteration, and broad scope of responsibility.
- **Office/remote policy**: Not explicitly stated; headquarters in Riyadh, Saudi Arabia. The blog references a "global engineering team," suggesting potential remote or hybrid flexibility.
- **Notable perks**: Opportunity to work on SAMA/regulatory-grade systems, forward-deployed client engagements, and on-premise infrastructure — unusual depth for a startup of this size.

## Sources

1. [sarj.ai](https://www.sarj.ai/)
2. [sarj.ai/en](https://www.sarj.ai/en/)
3. [Sarj AI Jobs (Ashby)](https://jobs.ashbyhq.com/sarjai)
4. [Sarj AI Blog](https://blog.sarj.ai/)
5. [Tracxn Company Profile](https://tracxn.com/d/companies/sarjai/__JttDm9K0xodE1NCWLdp9SMls2gJQ8MlNJXTtXs5K7mk)

## Other roles at Sarj.ai

- [Marketing Intern](https://feeny.ai/job/marketing-intern-sarj-ai-riyadh-s05sxnxbbmsg) — Riyadh, Saudi Arabia
- [QA Engineer](https://feeny.ai/job/qa-engineer-sarj-ai-riyadh-3s3d4x9tc4px) — Riyadh, Saudi Arabia
- [Agent Engineer Intern](https://feeny.ai/job/agent-engineer-intern-sarj-ai-riyadh-td0c4vymxdkg) — Riyadh, Saudi Arabia
- [Partnerships Specialist](https://feeny.ai/job/partnerships-specialist-sarj-ai-riyadh-6p2cjprnz007) — Riyadh, Saudi Arabia
- [Sales Specialist](https://feeny.ai/job/sales-specialist-sarj-ai-riyadh-haewmm7gs7gw) — Riyadh, Saudi Arabia
- [Business Development Specialist](https://feeny.ai/job/business-development-specialist-sarj-ai-riyadh-9ayv72qs4s33) — Riyadh, Saudi Arabia
- [AI Deployment Lead](https://feeny.ai/job/ai-deployment-lead-sarj-ai-riyadh-9cbm7xbenhyq) — Riyadh, Saudi Arabia
- [Interest Application](https://feeny.ai/job/interest-application-sarj-ai-riyadh-fdnd9evrj36a) — Riyadh, Saudi Arabia
- [Product Engineer](https://feeny.ai/job/product-engineer-sarj-ai-riyadh-4rnte4z7tqxr) — Riyadh, Saudi Arabia
- [Content Lead](https://feeny.ai/job/content-lead-sarj-ai-riyadh-sby3ed540gzj) — Riyadh, Saudi Arabia