---
title: 'Agent Engineer at Sarj.ai'
canonical: 'https://feeny.ai/job/agent-engineer-sarj-ai-riyadh-cez3e7r8nqcz'
type: 'job'
last_seen: '2026-09-06'
---

# Agent Engineer at Sarj.ai

- **Company:** Sarj.ai
- **Location:** Riyadh, Saudi Arabia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/sarjai/e24bac6c-01a3-48f1-af6d-3e11c8275a21

## Job description

## ABOUT US

Built with 💜 in KSA and leveraging Silicon Valley expertise, we’re creating innovative solutions in the realm of Voice AI and AI agents. As we continue our rapid growth trajectory in an exciting and dynamic market, we’re looking for A-players to join our team.

## ROLE OVERVIEW

As an Agent Engineer, you will work closely with our engineering, product, and client-facing teams to design, build, and deploy AI agents that solve real-world problems. You'll support Proof of Concept (POC) development, own the end-to-end delivery of agent implementations, and interface directly with clients — gaining hands-on experience in one of the most in-demand areas of modern AI.

## KEY RESPONSIBILITIES

- Support the development of Proof of Concepts (POCs) for new client use cases, from scoping through to demo-ready delivery.
- Design and build AI agents using our platform, translating client requirements into functional agent workflows.
- Own end-to-end delivery of agent implementations — taking responsibility for timelines, quality, and outcomes.
- Interface with clients to gather requirements, present progress, answer questions, and manage expectations throughout the project lifecycle.
- Listen to recorded calls between AI agents and customers, evaluating each interaction for accuracy, tone, compliance, and customer experience.
- Score conversations against a defined quality rubric and document findings in our QA tracking system.
- Flag agent errors, hallucinations, missed customer cues, and policy or compliance issues for the team to address.
- Identify patterns and trends across calls — recurring failure modes, common customer questions, and opportunities to improve agent prompts and workflows.
- •Partner with the Operations team to share feedback that informs agent training, prompt updates, and product improvements.
- Help refine and evolve the QA rubric and scoring guidelines as our agents grow and change.
- Contribute to weekly quality reports summarizing performance metrics, key issues, and recommended improvements.
- Occasionally review chat or text-based agent transcripts in addition to voice calls.

## REQUIREMENTS

- Basic understanding of software testing concepts and methodologies
- Familiarity with testing tools or programming languages is a plus
- Strong attention to detail and problem-solving skills
- Excellent communication and analytical abilities
- Eagerness to learn and adapt in a fast-paced environment
- Ability to speak and write fluently in both Arabic & English
- Must be based in Riyadh

WHY JOIN US?

- Opportunity to be part of a high-growth, innovative tech start-up
- Collaborative, mission-driven culture
- Hands-on experience working on impactful AI products

## About Sarj.ai

## Company Overview

- **One-liner**: Sarj AI provides an Arabic-optimized voice and chat AI platform that automates customer support, sales, debt collection, and scheduling for enterprises in Saudi Arabia and the Middle East.
- **Entity Type**: Private (Unfunded / Bootstrapped)
- **Headquarters**: Riyadh, Saudi Arabia
- **Founded**: 2023
- **Founders**: Not publicly available

## Core Business

- **Primary industry**: Enterprise AI / Conversational AI / Voice Automation
- **Target customers**: B2B Enterprise (banks, hospitals, insurance companies, government agencies, real estate firms, retailers, hospitality)
- **Mission or purpose statement**: To eliminate call centers, paperwork, and system duct-tape with Arabic-optimized AI that increases revenue, cuts costs, and scales operations.

## Products & Services

- **Conversational AI (Voice & Chat)**: Inbound and outbound AI agents that handle calls, support, sales, debt collection, reminders, and scheduling in natural Arabic and English. Includes an in-app SDK for mobile embedding.
- **Data & Document Intelligence**: Extracts and structures data from calls, documents, forms, transactions, and behavioral signals — including handwritten and digital Arabic/English content — in real time.
- **Workflow Automation & System Integration**: Triggers actions (transfers, approvals, bookings, claims) across existing CRMs, core banking, EHR, billing, and messaging platforms without rip-and-replace.
- **Decision Engine**: Uses full 360° customer context (transactions, app usage, call history) to route, recommend, and act autonomously.
- **On-premise Deployment**: Available for secure infrastructure control. Also offers a forward-deployed team for localized support.
- **Enterprise Support & SLAs**: Guaranteed uptime and dedicated support.

## Market Standing

- **Valuation/Market Cap**: Not disclosed (unfunded/bootstrapped)
- **Key Metric**: No public funding raised; operates as an unfunded bootstrapped company with 16 employees reported (schema data).
- **Notable Investors/Partners**: Not publicly available; company claims to have worked with "leading banks, hospitals, and government agencies."
- **Growth Signals**: Active hiring (engineering roles listed on Ashby careers page); targets regulated industries with SAMA-ready status and NCA/SDAIA compliance; serves financial services, healthcare, insurance, real estate, retail, and hospitality sectors.

## Competitive Advantages

- **Arabic-first optimization**: Designed for natural Arabic dialects and accents, with understanding of regional business contexts — a significant moat vs. global competitors optimized primarily for English.
- **Enterprise compliance**: SAMA-ready (Saudi Central Bank), and compliant with NCA & SDAIA frameworks with ECC & CCC audits available — a critical requirement for banking and government clients.
- **Full-stack automation**: Combines voice AI, document intelligence, and workflow automation in one platform, not just a chatbot overlay.
- **On-premise + forward-deployed**: Offers deployment options that satisfy strict data sovereignty and control requirements of Middle Eastern enterprises and government entities.

## Strategic Focus

- Deepening vertical-specific solutions for financial services, insurance, healthcare, real estate, retail, and hospitality in Saudi Arabia and the broader Middle East.
- Building on regulatory compliance (SAMA, NCA, SDAIA) to win government and banking contracts.
- Growing the engineering team to scale product capabilities and maintain on-premise deployment quality.

## Why Work Here

- **Engineering culture**: A global engineering team building AI tools from scratch, with a focus on Arabic NLP and enterprise-grade systems.
- **Impactful mission**: Work on technology that directly replaces legacy call centers and manual processes in a rapidly digitizing region.
- **Early-stage environment**: As an unfunded, bootstrapped company with 16 employees, team members likely enjoy high ownership, fast iteration, and broad scope of responsibility.
- **Office/remote policy**: Not explicitly stated; headquarters in Riyadh, Saudi Arabia. The blog references a "global engineering team," suggesting potential remote or hybrid flexibility.
- **Notable perks**: Opportunity to work on SAMA/regulatory-grade systems, forward-deployed client engagements, and on-premise infrastructure — unusual depth for a startup of this size.

## Sources

1. [sarj.ai](https://www.sarj.ai/)
2. [sarj.ai/en](https://www.sarj.ai/en/)
3. [Sarj AI Jobs (Ashby)](https://jobs.ashbyhq.com/sarjai)
4. [Sarj AI Blog](https://blog.sarj.ai/)
5. [Tracxn Company Profile](https://tracxn.com/d/companies/sarjai/__JttDm9K0xodE1NCWLdp9SMls2gJQ8MlNJXTtXs5K7mk)

## Other roles at Sarj.ai

- [Marketing Intern](https://feeny.ai/job/marketing-intern-sarj-ai-riyadh-me2j8dw0bmwk) — Riyadh, Saudi Arabia
- [AI Deployment Lead](https://feeny.ai/job/ai-deployment-lead-sarj-ai-riyadh-9cbm7xbenhyq) — Riyadh, Saudi Arabia
- [Interest Application](https://feeny.ai/job/interest-application-sarj-ai-riyadh-fdnd9evrj36a) — Riyadh, Saudi Arabia
- [Product Engineer](https://feeny.ai/job/product-engineer-sarj-ai-riyadh-4rnte4z7tqxr) — Riyadh, Saudi Arabia
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-sarj-ai-riyadh-t64yv85vkfk3) — Riyadh, Saudi Arabia
- [Brand and Community Lead](https://feeny.ai/job/brand-and-community-lead-sarj-ai-riyadh-mwymsf8f1p6t) — Riyadh, Saudi Arabia
- [Content Lead](https://feeny.ai/job/content-lead-sarj-ai-riyadh-sby3ed540gzj) — Riyadh, Saudi Arabia
- [Product Designer](https://feeny.ai/job/product-designer-sarj-ai-riyadh-vf0j82js4mbk) — Riyadh, Saudi Arabia
- [Graphic Designer](https://feeny.ai/job/graphic-designer-sarj-ai-riyadh-m9rsbve6jqm7) — Riyadh, Saudi Arabia
- [Agent Engineering Intern](https://feeny.ai/job/agent-engineering-intern-sarj-ai-riyadh-hwxnchjfsxnk) — Riyadh, Saudi Arabia