---
title: 'Agent Operations Lead at Valerie Health'
canonical: 'https://feeny.ai/job/agent-operations-lead-valerie-health-san-francisco-3ss12p8q0px0'
type: 'job'
last_seen: '2026-11-07'
---

# Agent Operations Lead at Valerie Health

- **Company:** Valerie Health
- **Location:** San Francisco, CA
- **Compensation:** $200k–$250k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-20
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/valeriehealth/1bf22d78-d489-4bb8-b80d-1adf1d8e271f

## Job description

## About the Company

Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies. Why join us now?

- Team: We are led by [Pete Shalek](https://www.linkedin.com/in/petershalek/) (2x health tech exits, including a $600M acquisition by Optum) and [Nitin Joshi](https://www.linkedin.com/in/njoshi023/) (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our Founders, our team brings decades of experience from Stripe, Uber, and Meta, combining deep expertise in ML systems, large-scale infrastructure, and product design.
- Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.
- Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.

## About the role

As Agent Operations Lead, you’ll build and lead a team responsible for deploying and improving AI agents that handle complex healthcare workflows. You’ll own your team’s delivery from customer discovery through launch and ongoing optimization, ensuring implementations are fast, reliable, and increasingly automated. This is a hands-on, player-coach role. You’ll work alongside your team on complex technical and operational challenges, coach and develop teammates, and establish the standards and practices that help your team deliver consistently. Your work will directly impact customer outcomes, time to value, and Valerie’s ability to grow and scale efficiently.

## What you’ll do

- Build and lead a team. Hire exceptional talent, coach teammates through complex work, and establish clear expectations and standards.
- Own agent delivery from discovery through launch. Translate customer needs into agent behavior, align customers and internal teams on scope and timelines, and drive workflow design, code development, testing, and troubleshooting.
- Optimize agents after launch. Use performance data to identify where agents fall short, prioritize improvements, and reduce manual work while protecting quality and customer trust.
- Drive cross-functional execution. Partner with Customer Strategy, Engineering, and Operations to align priorities, resolve dependencies, and escalate for support as needed.
- Make implementation and automation repeatable. Turn lessons from launches and ongoing optimization into reusable workflows, tests, tools, and practices that help your team deliver faster and more reliably.

## What you bring

- Relevant experience. 6+ years in consulting, strategy & operations, product, technical implementation, analytics, or finance, including experience at a high-growth startup.
- Team leadership. You’ve led people or complex projects, coached teammates, and held a high bar for results.
- Customer partnership. You uncover requirements, explain technical concepts clearly, and set expectations while earning customer trust.
- Hands-on technical ability. You’re comfortable working with code, APIs, and data, using AI coding tools to build and troubleshoot workflows, and assessing when Engineering support is needed. A software engineering background is helpful but not required.
- Analytical rigor and execution. You bring structure to ambiguous work, get to the root of problems, and use evidence to prioritize and deliver improvements across technical and nontechnical teams.

Bonus points

- Experience deploying or improving AI agents at scale.
- Experience at a top-tier consulting firm.
- Familiarity with healthcare operations, EHRs, or healthcare integrations.

## What We Offer

- Meaningful ownership at a rapidly scaling, AI-native startup helping healthcare providers deliver a better patient experience.
- Competitive salary, equity and benefits including medical, dental, vision, 401(k) and flexible PTO
- SF Office: Daily catered lunch and dinner reimbursement

## About Valerie Health

## Company Overview
- **One-liner**: Valerie Health provides an AI-powered front office platform that automates patient engagement, referral management, and administrative workflows for independent physician groups.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, USA (with a second office in Chattanooga, Tennessee)
- **Founded**: 2024
- **Founders**: Peter Shalek (CEO) and Nitin Joshi (CTO)

## Core Business
- **Primary industry**: Healthcare Technology (Health IT / Practice Management)
- **Target customers**: Independent provider groups and physician practices (B2B)
- **Mission/purpose**: To help independent provider groups thrive by modernizing their front office operations through AI, enabling them to compete with large health systems and deliver better patient access, experience, and outcomes.

## Products & Services
- **AI Front Office Platform**: An integrated system that automates patient communication, referral management, document classification, data extraction, and workflow orchestration. The platform is HIPAA compliant, SOC 2 Type II certified, and designed to integrate seamlessly with existing EMRs, practice management systems, and fax infrastructure. [valeriehealth.com](https://valeriehealth.com/)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Raised $30 million in Series A funding (as reported by Fortune) [valeriehealth.com](https://valeriehealth.com/)
- **Notable Investors/Partners**: Backed by "world-class investors" (specific names not listed on the company site, but the Fortune article likely names them). Trusted by "leading independent groups."
- **Growth Signals**: The company was founded in 2024 and has already raised a significant Series A ($30M), indicating strong investor confidence. They are actively hiring across multiple functions (Engineering, Sales, Marketing, Operations) in two US cities, signaling rapid scaling.

## Competitive Advantages
- **Deep healthcare + tech expertise**: Founders combine experience from Stripe/Uber (Nitin Joshi, CTO) and Optum/AbleTo (Peter Shalek, CEO), blending frontier technology with deep provider operations knowledge. [valeriehealth.com](https://valeriehealth.com/company/about)
- **Purpose-built for independents**: Unlike generic automation tools, Valerie is specifically focused on the unique needs and pain points of independent provider groups, a massive and underserved market.
- **Embedded, not additive**: The platform integrates into existing workflows and tech stacks (EMR, fax), reducing friction and adoption barriers.
- **Privacy-first design**: HIPAA compliant and SOC 2 Type II certified from day one, with data security as a core architectural principle.

## Strategic Focus
- **Scaling the AI front office**: Using the Series A capital to deploy their platform to more independent groups and expand the capabilities of their AI agents.
- **Hiring across the board**: Aggressively building out the team in Engineering, Customer Strategy, Sales, and Operations to support growth.
- **Deepening integrations**: Continuing to ensure seamless operation with a wide variety of EMR and practice management systems.

## Why Work Here
- **Mission-driven**: The company exists to help independent providers succeed, which directly impacts patient access and care quality. The culture is centered on this purpose ("Providers First"). [valeriehealth.com](https://valeriehealth.com/company/careers)
- **High-impact, early-stage**: As a 2024 startup with strong funding, employees have significant ownership and the ability to shape the product and company from an early stage.
- **Hybrid work environment**: Offers a hybrid model with offices in San Francisco, CA, and Chattanooga, TN. Some roles are remote-friendly.
- **Strong compensation & benefits**: Offers competitive salary, equity, 401(k), medical/dental/vision insurance, unlimited PTO, and team offsites. [valeriehealth.com](https://valeriehealth.com/company/careers)
- **Engineering & culture values**: The company emphasizes ownership ("No Bystanders"), urgency, learning, craft, and staying close to the "ground truth" of healthcare operations. [valeriehealth.com](https://valeriehealth.com/company/careers)

## Sources
1. [valeriehealth.com](https://valeriehealth.com/)
2. [valeriehealth.com/company/about](https://valeriehealth.com/company/about)
3. [valeriehealth.com/company/careers](https://valeriehealth.com/company/careers)
4. [jobs.ashbyhq.com/valeriehealth](https://jobs.ashbyhq.com/valeriehealth)
5. [builtin.com/company/valerie-health](https://builtin.com/company/valerie-health)

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