---
title: 'Agent Operations Manager at Valerie Health'
canonical: 'https://feeny.ai/job/agent-operations-manager-valerie-health-san-francisco-california-qnf5p1xhjfyv'
type: 'job'
last_seen: '2026-09-12'
---

# Agent Operations Manager at Valerie Health

- **Company:** Valerie Health
- **Location:** San Francisco California, United States
- **Compensation:** $145k–$180k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/valeriehealth/a2d243b8-18b4-4498-8aec-592519c61266

## Job description

## About the Company

Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies. Why join us now?

- Team: We are led by [Pete Shalek](https://www.linkedin.com/in/petershalek/) (2x health tech exits, including a $600M acquisition by Optum) and [Nitin Joshi](https://www.linkedin.com/in/njoshi023/) (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.
- Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.
- Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.

## About the role

As an Agent Operations Manager, you will own a portfolio of workflows and drive them from manual or partially automated processes toward reliable, scalable automation. You will lead implementations, improve production performance, resolve complex issues, and decide where Agent Operations should focus next. You will take ambiguous problems from discovery through production: understand how customer workflows operate, translate requirements into agent behavior, prioritize competing opportunities, and make tradeoffs across automation impact, quality, urgency, and operational effort. You will partner closely with Customer Strategy, Operations, and Engineering, lead workflow discussions directly with customers, and help uplevel the Agent Operations team by developing reusable approaches, improving how the team works, and raising the bar for execution.

## What you’ll do

- Lead complex implementations: Own workflow discovery, configuration, testing, launch readiness, and post-launch performance across your portfolio.
- Drive automation and performance: Identify where human effort is concentrated, diagnose failure modes, and improve automation efficiency, quality, SLA performance, and time to resolution.
- Make technical and operational tradeoffs: Decide what Agent Operations can solve directly, what requires process changes, and when Engineering support is needed.
- Prioritize the highest-leverage work: Balance customer impact, urgency, operational effort, and long-term scalability across competing workflows and issues.
- Build leverage for the team: Turn successful approaches into reusable configurations, testing methods, monitoring, and playbooks, while helping more junior teammates solve difficult problems.

## About you

We expect candidates with 4-7 years of experience from backgrounds such as consulting, finance, analytics, operations, technical implementation, product, or related roles. We care more about learning velocity, evidence of achievement, and ownership than a specific tenure range. You may be a strong fit if you:

- Have independently owned broad, complex operational or technical work from ambiguous problem through launch and ongoing performance
- Consistently identify the highest-leverage problems, set direction, and make strong tradeoffs autonomously
- Combine analytical and systems thinking with a builder mindset and an instinct to improve how things work
- Have hands-on experience using data and technical tools to investigate and solve problems, such as SQL, APIs, integrations, logs, or agent configuration
- Can drive work across technical and non-technical teams internally and with customers, communicate clearly, and make decisions with incomplete information

## What We Offer

- Build at the forefront of applied AI, with meaningful ownership and rapid learning in an AI-native, high-growth startup
- Competitive salary, equity and benefits including medical, dental, vision, 401(k) and flexible PTO
- SF Office: Daily catered lunch and dinner reimbursement

## About Valerie Health

## Company Overview
- **One-liner**: Valerie Health provides an AI-powered front office platform that automates patient engagement, referral management, and administrative workflows for independent physician groups.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, USA (with a second office in Chattanooga, Tennessee)
- **Founded**: 2024
- **Founders**: Peter Shalek (CEO) and Nitin Joshi (CTO)

## Core Business
- **Primary industry**: Healthcare Technology (Health IT / Practice Management)
- **Target customers**: Independent provider groups and physician practices (B2B)
- **Mission/purpose**: To help independent provider groups thrive by modernizing their front office operations through AI, enabling them to compete with large health systems and deliver better patient access, experience, and outcomes.

## Products & Services
- **AI Front Office Platform**: An integrated system that automates patient communication, referral management, document classification, data extraction, and workflow orchestration. The platform is HIPAA compliant, SOC 2 Type II certified, and designed to integrate seamlessly with existing EMRs, practice management systems, and fax infrastructure. [valeriehealth.com](https://valeriehealth.com/)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Raised $30 million in Series A funding (as reported by Fortune) [valeriehealth.com](https://valeriehealth.com/)
- **Notable Investors/Partners**: Backed by "world-class investors" (specific names not listed on the company site, but the Fortune article likely names them). Trusted by "leading independent groups."
- **Growth Signals**: The company was founded in 2024 and has already raised a significant Series A ($30M), indicating strong investor confidence. They are actively hiring across multiple functions (Engineering, Sales, Marketing, Operations) in two US cities, signaling rapid scaling.

## Competitive Advantages
- **Deep healthcare + tech expertise**: Founders combine experience from Stripe/Uber (Nitin Joshi, CTO) and Optum/AbleTo (Peter Shalek, CEO), blending frontier technology with deep provider operations knowledge. [valeriehealth.com](https://valeriehealth.com/company/about)
- **Purpose-built for independents**: Unlike generic automation tools, Valerie is specifically focused on the unique needs and pain points of independent provider groups, a massive and underserved market.
- **Embedded, not additive**: The platform integrates into existing workflows and tech stacks (EMR, fax), reducing friction and adoption barriers.
- **Privacy-first design**: HIPAA compliant and SOC 2 Type II certified from day one, with data security as a core architectural principle.

## Strategic Focus
- **Scaling the AI front office**: Using the Series A capital to deploy their platform to more independent groups and expand the capabilities of their AI agents.
- **Hiring across the board**: Aggressively building out the team in Engineering, Customer Strategy, Sales, and Operations to support growth.
- **Deepening integrations**: Continuing to ensure seamless operation with a wide variety of EMR and practice management systems.

## Why Work Here
- **Mission-driven**: The company exists to help independent providers succeed, which directly impacts patient access and care quality. The culture is centered on this purpose ("Providers First"). [valeriehealth.com](https://valeriehealth.com/company/careers)
- **High-impact, early-stage**: As a 2024 startup with strong funding, employees have significant ownership and the ability to shape the product and company from an early stage.
- **Hybrid work environment**: Offers a hybrid model with offices in San Francisco, CA, and Chattanooga, TN. Some roles are remote-friendly.
- **Strong compensation & benefits**: Offers competitive salary, equity, 401(k), medical/dental/vision insurance, unlimited PTO, and team offsites. [valeriehealth.com](https://valeriehealth.com/company/careers)
- **Engineering & culture values**: The company emphasizes ownership ("No Bystanders"), urgency, learning, craft, and staying close to the "ground truth" of healthcare operations. [valeriehealth.com](https://valeriehealth.com/company/careers)

## Sources
1. [valeriehealth.com](https://valeriehealth.com/)
2. [valeriehealth.com/company/about](https://valeriehealth.com/company/about)
3. [valeriehealth.com/company/careers](https://valeriehealth.com/company/careers)
4. [jobs.ashbyhq.com/valeriehealth](https://jobs.ashbyhq.com/valeriehealth)
5. [builtin.com/company/valerie-health](https://builtin.com/company/valerie-health)

## Other roles at Valerie Health

- [Business Development Representative](https://feeny.ai/job/business-development-representative-valerie-health-san-francisco-california-3st7fqvpkpv4) — San Francisco California, United States
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- [Founder's Office](https://feeny.ai/job/founder-s-office-valerie-health-san-francisco-california-k3taw7gfpzmp) — San Francisco California, United States
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