---
title: 'Agent Operations at Valerie Health'
canonical: 'https://feeny.ai/job/agent-operations-valerie-health-san-francisco-qbjnj1pmkjv2'
type: 'job'
last_seen: '2026-10-17'
---

# Agent Operations at Valerie Health

- **Company:** Valerie Health
- **Location:** San Francisco, CA
- **Compensation:** $115k–$200k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/valeriehealth/f393fcb0-8955-4cf8-893a-ccd3e84921ec

## Job description

## About the Company

Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies. Why join us now?

- Team: We are led by [Pete Shalek](https://www.linkedin.com/in/petershalek/) (2x health tech exits, including a $600M acquisition by Optum) and [Nitin Joshi](https://www.linkedin.com/in/njoshi023/) (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.
- Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.
- Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.

## About the role

Agent Operations is core to how Valerie turns AI agents into real outcomes for healthcare practices. You’ll own customer workflows end-to-end, from figuring out what to build to launching agents and improving their performance in production. Your work will directly shape how quickly we grow, how much work we automate, and how reliably we deliver for customers. This is a role for builders who want broad ownership in a rapidly growing AI-native startup. You’ll combine analytical thinking, customer judgment, and hands-on technical work, with the autonomy to tackle ambiguous problems and see your decisions through. Working closely with Engineering, Customer, and Operations teams, you’ll turn customer-specific solutions into reusable capabilities that help Valerie scale.

## What you’ll do

- Lead implementations. Own workflow discovery, design, testing, launch, and stabilization.
- Build and troubleshoot. Work with AI coding tools, APIs, integrations, and agent configuration; partner with Engineering on complex technical work.
- Improve agent performance. Use data and operational feedback to diagnose issues, prioritize improvements, and deliver measurable results.
- Build for reuse. Apply existing components and turn recurring customer needs into shared workflows and platform capabilities.
- Drive execution. Clarify ownership, resolve blockers, and communicate clearly with customers and internal teams.

## About you

Your background may include consulting, strategy and operations, solutions engineering, technical implementation, analytics, product, or related work. You’ve independently owned complex projects through launch and measurable results. Achievement, learning velocity, and ownership matter more than years of experience. You bring:

- High agency. Takes initiative and drives work toward clear goals.
- Analytical and systems thinking. Structures ambiguous problems, identifies root causes, and makes practical tradeoffs.
- Technical building capability. Has built and improved tools or workflows, including with AI-assisted coding, and can understand and troubleshoot them.
- Attention to detail. Spots edge cases and builds clear checks and repeatable processes.
- Strong communication. Asks precise questions and explains complex work clearly.

## What we offer

- Build at the forefront of applied AI, with meaningful ownership and rapid learning in an AI-native, high-growth startup
- Competitive salary, equity and benefits including medical, dental, vision, 401(k) and flexible PTO
- SF Office: Daily catered lunch and dinner reimbursement

## About Valerie Health

## Company Overview
- **One-liner**: Valerie Health provides an AI-powered front office platform that automates patient engagement, referral management, and administrative workflows for independent physician groups.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, USA (with a second office in Chattanooga, Tennessee)
- **Founded**: 2024
- **Founders**: Peter Shalek (CEO) and Nitin Joshi (CTO)

## Core Business
- **Primary industry**: Healthcare Technology (Health IT / Practice Management)
- **Target customers**: Independent provider groups and physician practices (B2B)
- **Mission/purpose**: To help independent provider groups thrive by modernizing their front office operations through AI, enabling them to compete with large health systems and deliver better patient access, experience, and outcomes.

## Products & Services
- **AI Front Office Platform**: An integrated system that automates patient communication, referral management, document classification, data extraction, and workflow orchestration. The platform is HIPAA compliant, SOC 2 Type II certified, and designed to integrate seamlessly with existing EMRs, practice management systems, and fax infrastructure. [valeriehealth.com](https://valeriehealth.com/)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Raised $30 million in Series A funding (as reported by Fortune) [valeriehealth.com](https://valeriehealth.com/)
- **Notable Investors/Partners**: Backed by "world-class investors" (specific names not listed on the company site, but the Fortune article likely names them). Trusted by "leading independent groups."
- **Growth Signals**: The company was founded in 2024 and has already raised a significant Series A ($30M), indicating strong investor confidence. They are actively hiring across multiple functions (Engineering, Sales, Marketing, Operations) in two US cities, signaling rapid scaling.

## Competitive Advantages
- **Deep healthcare + tech expertise**: Founders combine experience from Stripe/Uber (Nitin Joshi, CTO) and Optum/AbleTo (Peter Shalek, CEO), blending frontier technology with deep provider operations knowledge. [valeriehealth.com](https://valeriehealth.com/company/about)
- **Purpose-built for independents**: Unlike generic automation tools, Valerie is specifically focused on the unique needs and pain points of independent provider groups, a massive and underserved market.
- **Embedded, not additive**: The platform integrates into existing workflows and tech stacks (EMR, fax), reducing friction and adoption barriers.
- **Privacy-first design**: HIPAA compliant and SOC 2 Type II certified from day one, with data security as a core architectural principle.

## Strategic Focus
- **Scaling the AI front office**: Using the Series A capital to deploy their platform to more independent groups and expand the capabilities of their AI agents.
- **Hiring across the board**: Aggressively building out the team in Engineering, Customer Strategy, Sales, and Operations to support growth.
- **Deepening integrations**: Continuing to ensure seamless operation with a wide variety of EMR and practice management systems.

## Why Work Here
- **Mission-driven**: The company exists to help independent providers succeed, which directly impacts patient access and care quality. The culture is centered on this purpose ("Providers First"). [valeriehealth.com](https://valeriehealth.com/company/careers)
- **High-impact, early-stage**: As a 2024 startup with strong funding, employees have significant ownership and the ability to shape the product and company from an early stage.
- **Hybrid work environment**: Offers a hybrid model with offices in San Francisco, CA, and Chattanooga, TN. Some roles are remote-friendly.
- **Strong compensation & benefits**: Offers competitive salary, equity, 401(k), medical/dental/vision insurance, unlimited PTO, and team offsites. [valeriehealth.com](https://valeriehealth.com/company/careers)
- **Engineering & culture values**: The company emphasizes ownership ("No Bystanders"), urgency, learning, craft, and staying close to the "ground truth" of healthcare operations. [valeriehealth.com](https://valeriehealth.com/company/careers)

## Sources
1. [valeriehealth.com](https://valeriehealth.com/)
2. [valeriehealth.com/company/about](https://valeriehealth.com/company/about)
3. [valeriehealth.com/company/careers](https://valeriehealth.com/company/careers)
4. [jobs.ashbyhq.com/valeriehealth](https://jobs.ashbyhq.com/valeriehealth)
5. [builtin.com/company/valerie-health](https://builtin.com/company/valerie-health)

## Other roles at Valerie Health

- [Director of Agent Deployment](https://feeny.ai/job/director-of-agent-deployment-valerie-health-san-francisco-58wctayqjyyw) — San Francisco, CA
- [Business Development Representative](https://feeny.ai/job/business-development-representative-valerie-health-san-francisco-3st7fqvpkpv4) — San Francisco, CA
- [Director of Agent Operations](https://feeny.ai/job/director-of-agent-operations-valerie-health-san-francisco-3ss12p8q0px0) — San Francisco, CA
- [Agent Deployment](https://feeny.ai/job/agent-deployment-valerie-health-san-francisco-qnf5p1xhjfyv) — San Francisco, CA
- [Customer Strategy](https://feeny.ai/job/customer-strategy-valerie-health-san-francisco-e85jk9qntvzy) — San Francisco, CA
- [Operations Coordinator - Second Shift](https://feeny.ai/job/operations-coordinator-second-shift-valerie-health-chattanooga-9gg2d84hz70b) — Chattanooga, TN
- [Operations Team Lead - Second Shift](https://feeny.ai/job/operations-team-lead-second-shift-valerie-health-chattanooga-mxjbh591k4n7) — Chattanooga, TN
- [Software Engineer - Agent Harness](https://feeny.ai/job/software-engineer-agent-harness-valerie-health-san-francisco-9vaqkbckwyft) — San Francisco, CA
- [Software Engineer - Product](https://feeny.ai/job/software-engineer-product-valerie-health-san-francisco-fdqxgb8vq5hk) — San Francisco, CA
- [Operations Team Lead](https://feeny.ai/job/operations-team-lead-valerie-health-chattanooga-0n4xwjy7jq1j) — Chattanooga, TN