---
title: 'Agent Product Manager at Kastle'
canonical: 'https://feeny.ai/job/agent-product-manager-kastle-san-francisco-2mq46j3a94ka'
type: 'job'
last_seen: '2026-09-05'
---

# Agent Product Manager at Kastle

- **Company:** Kastle
- **Location:** San Francisco, CA
- **Compensation:** $150k–$220k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-01-19
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/kastle/bdc02544-4762-4a7e-856c-c8a3e722d3e5

## Job description

## ABOUT KASTLE

Kastle is building the AI employee for consumer lending. We work with some of America's largest banks and mortgage lenders, helping them scale their contact center and compliance operations using autonomous AI Agents that process payments, originate loans, and help customers get a world class experience during the biggest financial decisions of their lives. We've processed over $1 billion in transactions and are backed by Y Combinator and Insight Partners. If you are interested in building AI that is applied in the real world where precision, reliability, and performance matter and redefine access to credit across the world, apply below.

We just raised a $24M Series A and are growing fast!

## ABOUT THE ROLE

You’re joining at an inflection point. Our usage has grown 40x in the last 6 months and our Agent Product and Success team is a high impact group that shapes how customers use and gain value from our product. You will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Engineering and Sales to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.

## WHAT YOU’LL DO

- Own deployments end-to-end: scope requirements, customize agents, define success metrics, manage the roadmap, and drive customers from signed contract through full production adoption
- Serve as a strategic thought partner to C-suite and senior executives at major servicers and banks — shaping AI roadmaps, leading steering forums, and driving the decisions that determine how AI gets deployed across their operations
- Translate customer requirements into production-grade AI systems — working directly with engineering to build, test, and iterate on agents handling millions of customer interactions
- Monitor account health through usage telemetry, surface risk early, and execute retention and expansion plays before problems escalate
- Build durable executive relationships and lead high-stakes conversations around compliance risk, operational redesign, systems integration, and borrower experience transformation
- Partner with engineering to submit crisp, data-backed product feedback that translates customer friction into roadmap improvements
- Help define the playbooks, hiring bar, and operating standards that will scale the Agent Success function as Kastle grows

## WHAT YOU'LL BRING

We're looking for people who have owned complex, high-stakes engagements and are ready to move from advising on strategy to being accountable for its execution. Strong candidates typically come from one of these backgrounds:

- Engagement Managers or Senior Consultants from MBB consulting firms who have led enterprise transformation programs and are ready to own outcomes rather than advise on them
- Former founders and Startup Operators who have built from zero, thrive in ambiguity, and understand what it takes to earn trust with enterprise customers
- Technical Product Managers who have run complex, multi-stakeholder deployments at product-focused or infrastructure technology companies and want to operate at a higher level of strategic ownership.

## GREAT TO HAVE

- Are familiar with Agentic AI deployments in large organizations
- Have experience in a high-growth startup environment
- Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields

## WHY JOIN KASTLE

- Opportunity to work with a world class team building a generational company that will redefine how every loan in America is made and managed
- Competitive Compensation + Meaningful Equity at a high growth company
- High ownership and direct input on product direction, company culture, and how the ASM function scales
- Ability to move fast while your work impacting millions of customers. Add a new feature in a few days and ship it to top 10 lenders the next week.

## OTHER PERKS AND BENEFITS

- Robust medical, vision, & dental coverage
- 401(K) plan offering
- Paid Company Meals
- Company offsites to get to know the team

## About Kastle

## Core Business
- **Primary industry**: Consumer lending / Mortgage servicing technology (Fintech)
- **Target customers**: FDIC-insured banks, independent mortgage banks (IMBs), and large consumer lenders (B2B, Enterprise)
- **Mission or purpose statement**: To help traditional financial services companies better interface with their customers by automating high-volume phone calls with compliant AI agents.

## Products & Services
- **Avery (Servicing Agent)**: AI voice agent that handles borrower inquiries, payment collection, escrow questions, and loss mitigation. Integrates with ICE’s MSP system.
- **Collections Agent**: Automates payment reminders, engages delinquent borrowers early, and recovers past-due accounts.
- **Compliance Agent**: Monitors and scores every interaction against regulations (FDCPA, TILA, UDAAP, RESPA, TCPA) for 100% QA coverage.
- **Loan Officer Assistant**: Qualifies new loan inquiries and automates pre-qualification calls.
- **Sentinel (QA & Compliance Agent)**: Real-time monitoring and automated scorecards for borrower calls and servicing documentation.
- **Agent Builder**: Allows lenders to turn SOPs into AI agents using natural language, with no-code configuration.
- **Platform features**: Omnichannel support (voice, SMS, email, chat), simulation testing, transparent observability, and integration with existing contact center, payment processor, and LMS systems.

## Market Standing
- **Valuation**: Not disclosed (private startup)
- **Key Metric**: Total funding of $510,000 (Pre-seed round led by Y Combinator, June 2024)
- **Notable Investors/Partners**: Y Combinator (lead), ICE Mortgage Technology (integration partner)
- **Growth Signals**:
  - Headcount: 10 employees (+66.7% YoY)
  - Won LendingTree’s 2024 Innovation Challenge (Nov 2024)
  - Featured in a16z’s February 2025 fintech newsletter on voice AI
  - Integration with ICE’s MSP servicing system (April 2026)
  - Most deployed AI voice agents in the mortgage industry (per website)
  - Active job postings: 8 positions, with 300% yearly increase in listings

## Competitive Advantages
- **Purpose-built for compliance**: Pre-trained on key lending regulations (FDCPA, TILA, UDAAP, RESPA, TCPA) with a proprietary Compliance Engine.
- **Enterprise-grade integrations**: Direct connectivity with ICE’s MSP (the dominant mortgage servicing system) and other core systems.
- **Fast time to value**: Go-live in days with out-of-the-box agents that map to existing workflows.
- **Transparent AI**: All responses are fully explainable with built-in reasoning, enabling audit-ready operations.
- **Battle-tested track record**: Claims to have the most deployed AI voice agents in the mortgage industry, with proven metrics (70% lower cost per call, 40% lower handle time, 90%+ CSAT).

## Strategic Focus
- Deepening integrations with core mortgage systems (e.g., MSP) to reduce friction for large lenders.
- Scaling the AI agent workforce across the full lending lifecycle (origination, servicing, collections, compliance).
- Expanding from voice to true omnichannel (SMS, email, chat) and adding more pre-built agent types.
- Growing the enterprise customer base among FDIC-insured banks and IMBs.

## Why Work Here
- **Culture**: Early-stage YC startup with a small, high-agency team (10 people). Founders have strong product/engineering backgrounds (Redfin, Verkada). Emphasis on building mission-critical AI for a regulated industry.
- **Work policy**: Based in San Francisco (185 Channel Street). Likely in-office given the early stage and need for close collaboration.
- **Notable perks/engineering culture**: Opportunity to work on proprietary inference technology, compliance engine, and real-time AI systems. Roles span applied AI, forward deployment, and product management. High ownership and impact from day one.
- **Growth trajectory**: Rapid headcount growth (66% YoY), multiple open roles, and strong market traction suggest significant career growth potential.

## Sources
1. [kastle.ai](https://www.kastle.ai/)
2. [ycombinator.com](https://www.ycombinator.com/companies/kastle)
3. [linkedin.com](https://www.linkedin.com/company/kastleai)
4. [cbinsights.com](https://www.cbinsights.com/company/kastle)
5. [ycombinator.com/jobs](https://www.ycombinator.com/companies/kastle/jobs)

## Other roles at Kastle

- [Head of Sales](https://feeny.ai/job/head-of-sales-kastle-san-francisco-d0xkyqh7a74w) — San Francisco, CA
- [Software Engineer - Intern](https://feeny.ai/job/software-engineer-intern-kastle-san-francisco-25ekajcm3kk7) — San Francisco, CA
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-kastle-san-francisco-w8f083jn8y91) — San Francisco, CA
- [AI Deployments Lead](https://feeny.ai/job/ai-deployments-lead-kastle-san-francisco-dk0d9gy0kw3b) — San Francisco, CA
- [Mortgage Originations Process Specialist](https://feeny.ai/job/mortgage-originations-process-specialist-kastle-san-francisco-cpcar50m80p4) — San Francisco, CA
- [Founder's Office](https://feeny.ai/job/founder-s-office-kastle-san-francisco-cfysxyhxtfnp) — San Francisco, CA
- [AI Trainer (Part-time)](https://feeny.ai/job/ai-trainer-part-time-kastle-remote-gawt2gvp2g56)
- [Staff AI Engineer](https://feeny.ai/job/staff-ai-engineer-kastle-san-francisco-pd6as3jgcxct) — San Francisco, CA
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-kastle-san-francisco-h9mz7tqdf5ww) — San Francisco, CA
- [Founder Intern (now and Summer 2026)](https://feeny.ai/job/founder-intern-now-and-summer-2026-kastle-san-francisco-fk1x0epnjmnc) — San Francisco, CA