--- title: 'Agente Comercial / Customer Experience Agent at Majority' canonical: 'https://feeny.ai/job/agente-comercial-customer-experience-agent-majority-colombia-06h13amnj5sn' type: 'job' last_seen: '2026-09-08' --- # Agente Comercial / Customer Experience Agent at Majority - **Company:** Majority - **Location:** Colombia - **Posted:** 2026-03-03 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/rebtel/jobs/8445488002 ## Job description Agente Comercial / Customer Experience Agent Ubicación: Bogotá, Colombia Modalidad: Presencial MAJORITY es una app de servicios financieros digitales creada para internacionales, por internacionales. Acompañamos a personas que están construyendo su vida en un nuevo país con productos como cuenta asegurada por la FDIC, tarjeta Visa®, envío de dinero internacional, llamadas internacionales y mucho más. Somos un equipo diverso, con personas de más de 40 países, y hoy estamos formando un nuevo equipo en Bogotá. Buscamos personas que quieran crecer con nosotros y ayudar a llevar la experiencia de nuestros clientes al siguiente nivel. El Rol Como Agente Comercial / Customer Experience, serás responsable de guiar y acompañar a los clientes en cada interacción para garantizar una experiencia excepcional: resolver dudas, ofrecer orientación clara sobre productos y procesos, facilitar la adopción de servicios y velar por la satisfacción y fidelidad del cliente. También apoyarás la mejora continua del servicio identificando puntos de fricción y proponiendo soluciones. La IA se utiliza para optimizar procesos internos. Responsabilidades - Atender consultas de clientes por teléfono y chats de seguimiento, proporcionando soporte oportuno y profesional. - Explicar las características, beneficios y uso del producto para ayudar a los clientes a tomar decisiones informadas. - Guiar a los clientes en los procesos de incorporación y transaccionales para asegurar una adopción fluida del producto.. - Gestionar y hacer seguimiento a los casos, escalando problemas técnicos al equipo de Operaciones con documentación clara. - Impulsar de manera proactiva la retención de clientes y las oportunidades de upsell identificando necesidades, proponiendo productos relevantes y haciendo seguimiento de las conversiones. Quién buscamos - Experiencia previa en ventas, atención al cliente o soporte. - Comunicación clara, empática y persuasiva en español (oral y escrita). - Capacidad para organizarse, priorizar y resolver problemas de forma autónoma. - Familiaridad con herramientas de soporte/CRM (Intercom, Zendesk, Salesforce, HubSpot u otras similares). - Orientación a resultados con fuerte mentalidad comercial y habilidades para manejar objeciones. Requisitos - Disponibilidad para trabajar a tiempo completo de forma presencial en Bogotá (incluyendo horarios rotativos según sea necesario). - Historial comprobable en ventas o en cumplimiento de metas comerciales, con mentalidad orientada a resultados. Si te interesa unirte a nuestra misión como Agente Comercial / Customer Experience, por favor aplica enviando tu CV. Creemos en la igualdad de oportunidades y valoramos la diversidad en nuestra empresa. No discriminamos por motivos de raza, religión, color, origen nacional, género, orientación sexual, edad, estado civil, condición de veterano o discapacidad. ## About Majority ## Company Overview - **One-liner**: Majority provides an all-in-one mobile banking platform designed to help migrants and global citizens open a US bank account, send money internationally, and make affordable international calls. - **Entity Type**: Private (Series B funding stage) - **Headquarters**: Miami, Florida, United States - **Founded**: 2019 - **Founders**: Not publicly available ## Core Business - Primary industry/industries: Financial Services (Fintech, Mobile Banking, Money Transfers) - Target customers: B2C – migrants, internationals, and global citizens living or moving to the United States - Mission or purpose statement: “To give you the tools, resources, and support to thrive in a new country. We believe that everyone should be valued for their positive impact on the world and not judged by their country of origin.” [majority.com](https://majority.com/en/company) ## Products & Services - **Majority Mobile Banking App**: A mobile app that allows users to open a US bank account (with a debit card issued by a partner bank, FDIC-insured up to $250,000) using only a passport or valid ID from their home country. Includes a US routing and account number. [majority.com](https://majority.com/en) - **Money Transfers**: Low-cost international money transfers to multiple countries. - **International Top-ups & Calls**: Ability to top up mobile phones abroad and make international calls directly from the app. - **Majority Payment Card**: A debit card for everyday spending, with eligibility based on income and account standing. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding = $113.25M (across 6 rounds: Seed, Series A, two Series B tranches, and debt financing). Latest Series B closed in May 2024 for $12.5M. [linkedin.com](https://www.linkedin.com/company/majorityofficial) - **Notable Investors/Partners**: Valar Ventures (lead in Seed, Series A, and first Series B), Hjalmar Winbladh, Victor Jacobsson (lead in second Series B). [linkedin.com](https://www.linkedin.com/company/majorityofficial) - **Growth Signals**: Headcount of 123 employees (+12.2% YoY); operates in 5 countries (US, Sweden, Colombia, Turkey, Brazil); 5 offices globally; active job postings increased 340% year-over-year. [linkedin.com](https://www.linkedin.com/company/majorityofficial) ## Competitive Advantages - **Immigrant-First Design**: No need for a US Social Security number or credit history to open an account – a key differentiator for newcomers. - **All-in-One Platform**: Combines banking, remittances, and communication (calls/top-ups) in a single app, reducing the need for multiple services. - **Regulatory & Compliance Maturity**: Holds regulatory licenses, has a dedicated compliance team, and partners with an FDIC-insured bank, inspiring trust in a high-risk user segment. - **Diverse, Multicultural Team**: Employees from over 40 nationalities, providing deep understanding of the target market’s needs. [majority.com](https://majority.com/en/company) ## Strategic Focus - **Geographic Expansion**: Growing sales presence in US cities (Miami, Houston, Chicago, Dallas, Atlanta, New York) and hiring in Colombia and Sweden. - **Product Development**: Continued investment in tech roles (Senior iOS Developer, AI Creator) and product design to improve the mobile experience. - **Compliance & Licensing**: Expanding regulatory capabilities to support new markets and products (Licensing and Regulatory Affairs, BSA/AML Officer). [majority.com](https://majority.com/en/company/career) - **Revenue Growth**: Scaling a $10M annual revenue base through customer acquisition and cross-selling financial services. ## Why Work Here - **Culture**: A proudly diverse team of “proud migrants from over 40 different countries” working to “bridge cultural and geographic distances.” Values include inclusivity and merit over origin. [majority.com](https://majority.com/en/company) - **Work Environment**: Hybrid/office presence in Miami (HQ), Stockholm, and Bogotá. Many roles (e.g., Sales Advisors, Customer Service) are location-specific, while tech roles may offer flexibility. - **Notable Perks & Engineering Culture**: Not explicitly detailed, but the company invests in modern tech stacks (iOS, AI) and emphasizes product quality. Employer rating on LinkedIn is 3.6/5, with culture scored 3.9/5. [linkedin.com](https://www.linkedin.com/company/majorityofficial) - **Growth Opportunities**: High headcount growth (+12.2% YoY) and rapid hiring indicate a scaling company with potential for career advancement. ## Sources 1. [majority.com](https://majority.com/en/company) 2. [majority.com](https://majority.com/en/company/career) 3. [linkedin.com](https://www.linkedin.com/company/majorityofficial) 4. [job-boards.greenhouse.io/rebtel](https://job-boards.greenhouse.io/rebtel/jobs/8400341002) 5. [majority.com](https://majority.com/en) ## Other roles at Majority - [Advisor Ejecutivo - Por Horas](https://feeny.ai/job/advisor-ejecutivo-por-horas-majority-united-states-ee445e6t1t7h) — United States - [Asesor de Ventas (Sales Advisor) - Por Horas](https://feeny.ai/job/asesor-de-ventas-sales-advisor-por-horas-majority-united-states-0qbappa7x9ye) — United States - [Asesor de Ventas (Sales Advisor)](https://feeny.ai/job/asesor-de-ventas-sales-advisor-majority-united-states-m17knb00bzv2) — United States - [People and Office Manager](https://feeny.ai/job/people-and-office-manager-majority-united-states-tzx26btrrvc7) — United States - [Gerente de Personas y Oficina, Colombia](https://feeny.ai/job/gerente-de-personas-y-oficina-colombia-majority-colombia-5b8a97qr9x6f) — Colombia - [Integrated Creative Designer](https://feeny.ai/job/integrated-creative-designer-majority-colombia-x9mwjpknzp3h) — Colombia - [Vendor Manager](https://feeny.ai/job/vendor-manager-majority-colombia-sweden-sz5p1n2a23jf) — Colombia / Sweden - [Customer Service Data Specialist](https://feeny.ai/job/customer-service-data-specialist-majority-colombia-cfsm7z6pbyye) — Colombia - [Customer Service Team Leader, Bogota](https://feeny.ai/job/customer-service-team-leader-bogota-majority-colombia-njd59nf0kv57) — Colombia - [BSA AML Officer](https://feeny.ai/job/bsa-aml-officer-majority-united-states-g50gv9k0wpvq) — United States