---
title: 'Agente de Customer Success (Tampico) at Skydropx - Frenet'
canonical: 'https://feeny.ai/job/agente-de-customer-success-tampico-skydropx-frenet-tampico-7qdrxn4bsb89'
type: 'job'
last_seen: '2026-10-21'
---

# Agente de Customer Success (Tampico) at Skydropx - Frenet

- **Company:** Skydropx - Frenet
- **Location:** Tampico, Mexico
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-21
- **Apply:** https://jobs.ashbyhq.com/skydropx/155d6d06-67ee-48a2-9e9a-3920b8690aa2

## Job description

Estamos innovando la logística y esto lo hemos logrado gracias a un equipo de personas visionarias, con ganas de crecer y cambiar el mundo.

En Skydropx encontrarás un espacio para desarrollar tu carrera dentro de un ambiente laboral dinámico, ambicioso y multicultural.

Responsabilidades:

- Construir relaciones: Establecer relaciones sólidas con los clientes, actuando como su principal punto de contacto para resolver dudas y brindar acompañamiento.
- Guiar a los clientes: Ayudar a los clientes a comprender y utilizar eficazmente la plataforma, asegurando que aprovechen al máximo sus funcionalidades y obtengan el mayor valor posible.
- Resolver problemas: Identificar y atender los problemas que puedan surgir, colaborando con diferentes departamentos para encontrar soluciones oportunas y efectivas.
- Fomentar la satisfacción: Buscar activamente oportunidades para mejorar la experiencia del cliente, contribuyendo a su satisfacción y fidelización.
- Proporcionar soporte proactivo: Anticiparse a las necesidades de los clientes e identificar posibles áreas de oportunidad, ofreciendo soluciones antes de que surjan inconvenientes.
- Reactivar clientes: Contactar proactivamente a los clientes que hayan disminuido su volumen de envíos para identificar las causas, ofrecer alternativas y fomentar la continuidad de sus operaciones en la plataforma.

Requisitos:

- Formación académica: Carreras afines a Logística, Administración, Ingeniería Industrial o áreas comerciales.
- Herramientas: Manejo de Google Workspace y experiencia en el uso de CRM (deseable).
- Pensamiento analítico: Fuertes habilidades analíticas, capacidad de aprendizaje rápido y facilidad para interpretar información y resolver problemas.
- Análisis de datos y KPI: Enfoque analítico y orientado a resultados, con capacidad para utilizar datos estructurados y no estructurados para desarrollar estrategias, identificar tendencias y generar aprendizajes.
- Optimización de procesos: Experiencia práctica en el desarrollo y la mejora de operaciones y procesos de servicio al cliente, con un enfoque en el aprendizaje y la mejora continua.
- Visión de negocio: Comprensión sólida de los principios comerciales y capacidad para identificar oportunidades de mejora y generación de valor.
- Habilidades interpersonales: Capacidad para colaborar eficazmente, comunicarse de manera asertiva y generar acuerdos en entornos dinámicos y de alta presión.

Ofrecemos:

- Misión a nivel regional: lograr que los negocios de LATAM se despreocupen de su logística.
- Sueldo competitivo.
- Bono por cumplimiento de objetivos establecidos.
- Horario: Lunes a Viernes de 8:30 a 18:30.
- Esquema: 100% presencial.
- Oficinas en:
- Torre Insignia Tampico Prol. Faja de Oro 409, Nuevo Aeropuerto, 89337 Tampico, Tamps. https://maps.app.goo.gl/VMBxKjhxE4Qaz7xw5
- Crecimiento y desarrollo profesional.

¡Te invitamos a aceptar el reto! Para aplicar en la vacante, postúlate por este medio y estaremos encantados de lograr nuestros objetivos junto a ti.

Si tu perfil hace match con los requerimientos de la vacante, nuestro equipo de reclutamiento estará en contacto contigo.

## About Skydropx - Frenet

## Company Overview
- **One-liner**: Skydropx is a logistics management platform that automates shipping for e-commerce and retail businesses, connecting them with multiple carriers and managing the entire shipping journey.
- **Entity Type**: Private (Y Combinator S18, raised $27M total funding)
- **Headquarters**: Monterrey, Nuevo León, Mexico
- **Founded**: 2014 (Skydropx); Frenet founded in 2015, acquired by Skydropx in 2025
- **Founders**: Tavo Zambrano (Co-Founder & CEO), Armando Solbes (Co-Founder & CFO)

## Core Business
- Primary industry: Logistics technology / Supply chain management
- Target customers: B2B – small, medium, and large e-commerce companies, retailers, and marketplaces
- Mission: To enable companies to own the entire experience from shopping cart to delivery, simplifying logistics for businesses of all sizes

## Products & Services
- **Skydropx Platform (SaaS)**: A unified logistics management system that allows businesses to select carriers, buy/print shipping labels, track shipments, estimate drop-off times, and handle returns. Features an “AI Dispatch” engine for intelligent carrier selection. Integrates with online stores and marketplaces.
- **Frenet Platform (SaaS)**: A platform focused on larger companies in Brazil, enabling freight cost comparison across multiple carriers and centralized freight management. Acquired by Skydropx in 2025 for $5.2M.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised – $27M to date (as of 2025). Acquired Frenet for $5.2M.
- **Notable Investors/Partners**: Y Combinator, Sierra Ventures, FJ Labs, Variv Capital, Dynamo
- **Growth Signals**: 
  - Team size reported as 320 on Y Combinator profile and 427 total employees on Built In (latest figure).
  - Acquisition of Frenet expands presence into Brazil, adding over 45K e-commerce clients.
  - Plans to cross-pollinate features: bring Skydropx’s SMB tools to Brazil and Frenet’s large-client capabilities to Mexico.

## Competitive Advantages
- **Unified carrier network**: Integrates with 30+ carriers in a single platform, simplifying shipping for merchants.
- **AI-powered dispatch**: Uses machine learning to recommend optimal carrier for each shipment based on cost, speed, and reliability.
- **Cross-border expertise**: Strong presence in Mexico and now expanding into Brazil through acquisition, offering a pan-Latin American logistics solution.
- **Y Combinator backing**: Validated by one of the world’s top startup accelerators, signaling strong product-market fit.

## Strategic Focus
- **Geographic expansion**: Deepening presence in Brazil while strengthening the Mexican market.
- **Product convergence**: Blending the best features of Skydropx (for SMBs) and Frenet (for large enterprises) to serve all customer segments across both countries.
- **Continued automation**: Enhancing AI and machine learning capabilities to further streamline shipping decisions and reduce manual work for clients.

## Why Work Here
- **Fast-growing startup**: Backed by top-tier investors and on a trajectory of rapid expansion, offering career growth opportunities in engineering, product, sales, and operations.
- **Engineering culture**: Head of Engineering and strong software development team (115+ people on The Org) focused on building scalable logistics infrastructure.
- **On-site workspace**: Employees work from physical offices in Monterrey; typical time on-site is full-time (Built In reports “OnSite Workspace”).
- **Impactful mission**: Solving real logistics friction for thousands of businesses across Latin America, with direct visibility into how your work affects customers.
- **Diverse team**: Roles span engineering, product, sales, marketing, customer success, and operations – a chance to wear multiple hats in a growing company.

## Sources
1. [ycombinator.com](https://www.ycombinator.com/companies/skydropx) – Y Combinator company profile (team size, founders, funding, batch)
2. [latamlist.com](https://latamlist.com/skydropx-acquires-frenet-for-5-2m/) – Acquisition details and total funding
3. [theorg.com](https://theorg.com/org/skydropx) – Org chart, team sizes, office locations
4. [builtin.com](https://builtin.com/company/skydropx-latam) – Employee count (427), year founded, office policy

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