---
title: 'Agente de Servicio al Cliente | Programa de Inclusión at Addi'
canonical: 'https://feeny.ai/job/agente-de-servicio-al-cliente-programa-de-inclusion-addi-bogota-h96rjhhy36zw'
type: 'job'
last_seen: '2026-09-06'
---

# Agente de Servicio al Cliente | Programa de Inclusión at Addi

- **Company:** Addi
- **Location:** Bogotá, Colombia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-18
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/addi/47e36408-41dd-4631-af71-3630bf386f2f

## Job description

[https://app.ashbyhq.com/api/images/user-content/756c74b8-229f-4acd-b8ca-55d990451981/247f2651-a731-47ae-9f0c-e24a8d715ff1/01-banner.png] [https://app.ashbyhq.com/api/images/user-content/756c74b8-229f-4acd-b8ca-55d990451981/402c21d9-e367-4e78-a378-045e7a9c387b/02-proposito.png] [https://app.ashbyhq.com/api/images/user-content/756c74b8-229f-4acd-b8ca-55d990451981/29b18030-4df8-4c28-8ba1-130f1e9a2cca/03-vacante.png] [https://app.ashbyhq.com/api/images/user-content/756c74b8-229f-4acd-b8ca-55d990451981/7be09d97-b0c8-4713-9577-89b852be5d11/04-que-ofrecemos.png] [https://app.ashbyhq.com/api/images/user-content/756c74b8-229f-4acd-b8ca-55d990451981/69fba64c-9a03-4f5e-a284-de4aa9bdb6ab/05-asi-se-vive.png] [https://app.ashbyhq.com/api/images/user-content/756c74b8-229f-4acd-b8ca-55d990451981/39713783-15be-4d28-ba8a-9754e14de2ce/06-a-quien-buscamos.png] [https://app.ashbyhq.com/api/images/user-content/756c74b8-229f-4acd-b8ca-55d990451981/74b9b7f9-9f99-4005-b64f-17854d6e9a6e/07-proceso.png] [https://app.ashbyhq.com/api/images/user-content/756c74b8-229f-4acd-b8ca-55d990451981/fc9374a8-7060-409d-8521-718f9057e68f/08-cierre.png]

## About Addi

## Company Overview
- **One-liner**: Addi provides a buy now, pay later (BNPL) platform that enables consumers in Latin America to finance purchases at partner stores through flexible installment loans.
- **Entity Type**: Private (Series C)
- **Headquarters**: Bogotá, Colombia
- **Founded**: 2018
- **Founders**: Santiago Suárez and Daniel Vallejo

## Core Business
- **Primary industries**: Fintech – Consumer Finance, Buy Now, Pay Later (BNPL), Point-of-Sale Financing
- **Target customers**: B2C (consumers purchasing from partner merchants) and B2B (merchant partners seeking to increase conversion and average order value); primarily focused on Latin America
- **Mission or purpose statement**: “We are building the best digital purchase experience in Latin America through technology” (from careers page)

## Products & Services
- **BNPL Platform**: A digital financing solution that allows consumers to split purchases into interest-bearing or zero-interest installments at checkout. Merchants integrate Addi’s API or SDK to offer instant credit decisions. Type: SaaS + embedded finance

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (latest valuation not revealed, Tracxn lists valuation as undisclosed)
- **Key Metric**: Total funding of **$238M** across 14 rounds (as of April 2026). Latest round: Conventional Debt of **$150M** led by J.P. Morgan on April 20, 2026. Additionally, a $70M credit line from Goldman Sachs and Fasanara Capital in April 2025.
- **Notable Investors/Partners**: Andreessen Horowitz, Union Square Ventures, GIC, J.P. Morgan, Goldman Sachs, Fasanara Capital, Victory Park Capital Advisors
- **Growth Signals**: Headcount grew to **900 employees** as of May 2026 (up from earlier years). Secured two significant credit lines in 2025–2026, indicating strong lender confidence and scaling capacity.

## Competitive Advantages
- **LatAm‑focused BNPL**: Deep local knowledge and regulatory compliance in multiple Latin American markets (Colombia, Brazil, Mexico, etc.).
- **Flexible installment plans**: Offers multiple interest rate options and repayment terms, adapting to local credit behaviors.
- **Strong investor backing**: Backed by top-tier global VCs and debt providers, providing ample capital for growth.
- **End‑to‑end technology**: Proprietary underwriting engine and seamless merchant integration via API/SDK.

## Strategic Focus
- **Expand credit lines and merchant partnerships**: Recent debt rounds from J.P. Morgan and Goldman Sachs signal scaling of lending capacity.
- **Geographic expansion**: Deepening presence in existing markets and entering new Latin American countries.
- **Product innovation**: Improving user experience and credit models to reduce default rates and increase approval rates.
- **Talent acquisition**: Actively hiring for engineering, product, finance, and partnerships roles to support growth.

## Why Work Here
- **Culture**: Be part of a mission‑driven team building digital commerce infrastructure in Latin America; values include “We get the impossible done,” “We start from and with the customer,” and “We are owners.”
- **Remote/Hybrid policy**: Fully remote‑first with optional office space in Bogotá (“works from anywhere” policy). On‑site roles exist for some positions, but the default is remote.
- **Benefits**: 100% company‑paid health insurance (medical, dental, vision) for employee and 50% for family; stock ownership (equity grants); flexible hours; English classes; learning budget.
- **Work environment**: Flat hierarchy, continuous feedback culture, and a focus on craft and integrity.

## Sources
1. [Tracxn – Addi Company Profile](https://tracxn.com/d/companies/addi/__nqhol1mcfOgMBPgfbQLR-cCUSyos0yPvtEFeIDWBBDg)
2. [Built In – Addi Careers & Culture](https://builtin.com/company/addi)
3. [Addi Careers on Ashby](https://jobs.ashbyhq.com/addi)
4. [Addi Colombia – Trabaja con nosotros](https://co.addi.com/sobre-addi/trabaja-con-nosotros)
5. [Addi AI Careers (note: separate company, not used for fintech Addi)](https://addi.ai/careers/)
6. [LatamList – Addi secures $70M credit line from Goldman Sachs](https://latamlist.com/addi-secures-70m-credit-line-from-goldman-sachs-and-fasanara-capital/)
7. [Valora Analitik – Addi secures US$150m new credit line led by J.P. Morgan](https://www.valoraanalitik.com/addi-secures-us150-million-in-new-credit-line-led-by-j-p-morgan/)

## Other roles at Addi

- [SecOps Engineer](https://feeny.ai/job/secops-engineer-addi-colombia-s1vesmdzbz6e) — Colombia
- [Field Sales Representative | Buenaventura](https://feeny.ai/job/field-sales-representative-buenaventura-addi-buenaventura-5jtnq46rr74x) — Buenaventura, Colombia
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- [Field Sales Representative | Yopal](https://feeny.ai/job/field-sales-representative-yopal-addi-yopal-ds9rc9mdkws1) — Yopal, Colombia
- [Field Sales Representative | Bucaramanga](https://feeny.ai/job/field-sales-representative-bucaramanga-addi-bucaramanga-bdqbgwf5cqc3) — Bucaramanga, Colombia
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