---
title: 'Agentic AI Architect - – Google Gemini Enterprise CX at TTEC Digital'
canonical: 'https://feeny.ai/job/agentic-ai-architect-google-gemini-enterprise-cx-ttec-digital-austin-1hd0v8rp5hc9'
type: 'job'
last_seen: '2026-09-10'
---

# Agentic AI Architect - – Google Gemini Enterprise CX at TTEC Digital

- **Company:** TTEC Digital
- **Location:** Austin, TX
- **Compensation:** $165k–$195k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2024-04-04
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/ttecdigital/959ffe8e-cffa-4e50-af12-d0a600de3ebd

## Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC is seeking a visionary Agentic AI Architect to join our rapidly expanding Google GCP team. As we’re in the era of generative AI and autonomous agents, we need a pioneer who can design sophisticated, multi-agent systems using the Google Gemini Enterprise and CX suite. In this role, you will be the primary technical authority for implementing next-generation "Agentic" workflows—moving beyond simple chatbots to building intelligent systems that can reason, use tools, and execute complex business processes autonomously. You will serve as a lead to the Google delivery practice, guiding clients through the full life cycle of implementing Gemini-powered solutions that redefine customer experience.

## What You'll Be Doing

- Lead Agentic Strategy: Design and implement voice and digital AI Self-Service solutions for large contact centers using Gemini Enterprise CX and Agent Development Kit (ADK).
- Architect Autonomous Workflows: Design multi-agent orchestrations that leverage Reasoning and Acting (ReAct) frameworks to meet complex client needs.
- Technical Leadership: Serve as the lead architect for Google GECX, Gemini Enterprise and Agent Development Kit (ADK) projects, CI/CD, driving technical design and solution requirements. Translate high-level architecture into technical implementation designs.
- Integration & Tool Use: Develop seamless integrations between AI agents and backend systems using REST/SOAP APIs, ensuring agents can perform real-time data retrieval and execution. Build and implement using: Gemini AI, Cloud Run/GKE, Cloud Functions, API Gateway, Pub/Sub, Dataflow and IAM.
- Advanced Conversation Design: Collaborate with teams to move from rigid decision trees to fluid, LLM-driven conversation specifications.
- Testing & Optimization: Lead unit, system, and functional testing of agentic code, focusing on prompt engineering and hallucination mitigation.

What skills and experience you will bring:

- Core Architecture: 8+ years of overall architect experience.
- Google AI Expertise: 4+ years with Dialogflow CX and 2+ years of hands-on experience with Google Cloud CCAI/CES including Agent Assist and Conversational Insights.
- Generative AI Proficiency: Deep knowledge of Gemini AI (Pro/Flash and 3rd party models), and grounding techniques for Enterprise CX.
- Integration Expertise: Experience with REST/SOAP APIs, Apigee, and complex backend data integrations.
- Implementation Track Record: Experience managing large, multi-site contact center implementations.
- Documentation: Proven ability to write Solution/Technical Document Designs (SDD/TDD) for IVA and Agentic applications.
- Technical Stack:
- Languages: Proficient in Python (preferred for AI/LLM), Java, JavaScript, and Node.js.
- Data: Strong experience with SQL, PostgreSQL, and MongoDB.
- Speech Tech: Experience with Google Speech-to-Text and Text-to-Speech services.
- Education: 4-year bachelor’s degree.
- Certification: Google Professional Cloud Architect or Machine Learning Engineer certification is a major plus; badge completion is required.

Desired Qualifications

- Experience managing and guiding developers or staff.
- A passion for pioneering and innovating in the AI space and a drive for career growth.

## #LI-BN1

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

## About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

#LI-Remote

## About TTEC Digital

## Company Overview
- **One-liner**: TTEC Digital is the largest pure-play Customer Experience (CX) technology partner globally, delivering data, AI, observability, security, and contact center solutions for enterprise clients.
- **Entity Type**: Public (subsidiary of TTEC Holdings, NASDAQ: TTEC)
- **Headquarters**: Austin, Texas, United States (with offices in Greenwood Village, Colorado, and global locations)
- **Founded**: 1982 (as part of TTEC; TTEC Digital operates as a dedicated digital business unit)
- **Founders**: Not publicly disclosed for TTEC Digital specifically; TTEC Holdings was founded by Kenneth Tuchman

## Core Business
- **Primary industry**: IT Services and IT Consulting, specifically Customer Experience (CX) technology and digital transformation
- **Target customers**: Enterprise B2B clients (1,000+ clients across North America, Europe, and Asia Pacific), including global brands and public service organizations
- **Mission or purpose statement**: "To help the world’s most respected organizations create connected, valuable, lasting relationships." (Guided by values of purpose, humanity, and connection)

## Products & Services
- **CX Strategy & Consulting**: End-to-end CX design, orchestration, and transformation consulting, including customer journey mapping and experience architecture.
- **Contact Center Technology Implementation**: Certified at the highest tier across major platforms (Amazon Connect, Google Gemini Enterprise, NICE CXone, Genesys Cloud, Five9), covering implementation, integration, and optimization.
- **AI & Agentic AI Solutions**: Design and deployment of AI-driven contact center solutions, including agentic AI architectures, conversational AI, and Google Gemini Enterprise CX.
- **Data, Analytics & Insights**: Data engineering, analytics, and insights services to drive customer behavior understanding and business outcomes.
- **Observability & Security**: Cloud-native observability, security, and monitoring solutions for CX environments.
- **Managed Services**: Ongoing operations, maintenance, and support for CX technology stacks, with outcome-based delivery rather than hours billed.
- **Proprietary Software & Forward-Deployed Engineers**: Custom-built software and embedded engineering resources for tailored client solutions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (TTEC Digital is a subsidiary; TTEC Holdings' market cap is separate and not provided in sources)
- **Key Metric**: Annual Revenue not publicly disclosed for TTEC Digital; parent TTEC Holdings reports consolidated revenue. Total funding is not applicable (public parent).
- **Notable Investors/Partners**: Certified partner of Amazon Web Services (AWS), Google Cloud (Gemini), NICE, Genesys, Five9, and other leading CX platforms. Clients include global brands across North America, Europe, and Asia Pacific.
- **Growth Signals**: 
  - Headcount growth: +12.1% YoY (+214 employees) per LinkedIn; official site claims 2,000 technologists (conflicting reports — see Sources)
  - Active job postings up +82.4% year-over-year (62 open positions as of data date)
  - 2026 Great Place to Work Certification (USA); 2025 Gold, Silver & Bronze Stevie Awards; 2024 Fortune's America's Most Innovative Companies

## Competitive Advantages
- **Largest pure-play CX technology partner** globally, with a deep foundation in data, AI, and observability/security
- **2,000+ technologists** and certified at the highest tier across every major CX technology platform (data, analytics, contact center, CRM, cloud, frontier AI)
- **Single accountable partner** model — from first architecture decision through deployment and ongoing operations
- **Outcome-based delivery** (measured on outcomes, not hours billed) with a "global firm + strategic partner" agility
- **Global footprint** with offices across North America, Europe, Asia Pacific, and delivery centers in India and Philippines, offering support in dozens of languages

## Strategic Focus
- **AI-driven transformation**: Scaling agentic AI and generative AI solutions across enterprise CX (e.g., Google Gemini Enterprise, Amazon Connect agentic AI)
- **Cloud-native modernization**: Deepening AWS, Azure, and Google Cloud expertise for contact center and CX infrastructure
- **Data & analytics expansion**: Growing analytics and insights capabilities to drive measurable business outcomes
- **Talent acquisition**: Aggressively hiring across senior consulting, architecture, and engineering roles (62 active postings, +82.4% YoY job posting growth)

## Why Work Here
- **Great Place to Work certified** (2026, 2025, 2024) — recognized for team quality and culture
- **Remote-friendly**: Many roles are remote (e.g., "Remote — Full-Time Austin, TX"), with a fully remote U.S.-based team; some on-site roles in Hyderabad, India
- **Global stage**: Work with world-renowned brands and essential public service organizations on high-stakes AI and cloud projects
- **Engineering culture**: "Ditch the script and build tailor-made systems" — emphasis on innovation, custom builds, and forward-deployed engineering
- **Employee ratings** (LinkedIn): 3.8/5 overall; Work-Life Balance 4.1, Compensation 3.6, Culture 3.6, Career 3.5
- **Growth opportunities**: Strong headcount growth (+12.1% YoY) and expanding AI practice areas
- **Diverse, global team**: Workforce distributed across 20+ countries, with strong talent pipelines from Cognizant, Avtex, HCLTech, and Accenture

## Sources
1. [ttecdigital.com](https://www.ttecdigital.com/about)
2. [ttecdigital.com](https://www.ttecdigital.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/ttecdigital)
4. [linkedin.com](https://linkedin.com/company/ttec-digital)
5. [ttecdigital.com](https://www.ttecdigital.com/locations/united-states)

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