--- title: 'Agentic Product Manager at Netomi' canonical: 'https://feeny.ai/job/agentic-product-manager-netomi-gurugram-84z6s3kkpq1g' type: 'job' last_seen: '2026-11-06' --- # Agentic Product Manager at Netomi - **Company:** Netomi - **Location:** Gurugram, India - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-02 - **Last confirmed live:** 2026-11-06 - **Apply:** https://jobs.lever.co/netomi/a8cc0d22-25b4-48f4-a6b1-0d1fd37bcc84 ## Job description About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! ## About the Role As an Agentic Product Manager at Netomi, you will be the strategic and technical owner responsible for designing, architecting, and deploying large-scale Agentic AI solutions for enterprise customers. You will translate complex business processes into AI-driven workflows, define integration blueprints, and guide customers through their transformation to autonomous AI agents. You will work closely with Customers, CSM, Integration Engineers, QA, Product, and Engineering to ensure end-to-end success of every deployment. ## Responsibilities - Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints. - Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform. - Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design. - Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic. - Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools). - Own the creation of integration design documents and support Integration Engineers during implementation. - Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance). - Collaborate with Product & Engineering to translate customer requirements into features or enhancements. - Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution. - Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria. - Conduct user-experience reviews of agent outputs and behavior tuning. - Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering). - Present architectural recommendations, best practices, and roadmap suggestions. - Train customer teams on agentic workflows, governance, and performance improvement strategies. - Ensure projects are delivered on time with high quality, low rework, and measurable impact. - Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns. - Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems. ## Requirements - 6-10 years in Solutions Architecture / Implementation Consulting / Product Consulting / Workflow Design for enterprise SaaS or AI platforms. - Experience designing complex workflows and integrations across enterprise systems. - Ability to gather requirements, translate them into technical specifications, and drive execution. - Customer-facing consulting experience with strong communication & facilitation skills. - Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations. - Experience working cross-functionally with CSM, engineering, product, and QA teams. Nice-to-Have - Background in Conversational AI, Agentic AI, RPA, Automation, CRM/Ticketing, or LLM-based products. - Hands-on experience defining business logic, decision trees, or automated workflows. - Experience with enterprises such as airlines, BFSI, telecom, retail, or large-scale customer support environments. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. ## About Netomi ## Company Overview - **One-liner**: Netomi is an enterprise agentic AI platform that powers autonomous customer experiences across chat, email, and voice for the world’s most demanding brands. - **Entity Type**: Private (Series C, $110M raised in April 2026) - **Headquarters**: San Mateo, California, United States - **Founded**: 2016 - **Founders**: Puneet Mehta ## Core Business - **Primary industry**: Enterprise AI / Customer Experience (CX) – Agentic AI platform - **Target customers**: B2B, large enterprises (Fortune 500) with complex, high-volume customer service needs - **Mission or purpose**: To be the intelligence layer for digital experiences, enabling brands to deliver effortless, outcome-driven customer journeys by embedding AI directly into every touchpoint. ## Products & Services - **Netomi Agentic AI Platform**: A full-stack agentic AI solution that autonomously resolves customer issues across chat, email, and voice. It includes an Agentic Studio for building and governing AI agents, multi-layer observability, and deterministic controls. The platform moves AI upstream to engage customers before problems reach support. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Annual Revenue of $47.3M (latest fiscal year); Total Funding of $147.5M (across 5 rounds, including $110M Series C in April 2026) - **Notable Investors/Partners**: WndrCo, Accenture Ventures, Adobe Ventures (Adobe features Netomi on its homepage); strategic integrations with Microsoft (Azure, Dynamics 365, Marketplace) - **Growth Signals**: 23.2% year-over-year headcount growth (215 employees); 190% increase in job postings year-over-year; major customer wins include Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, NBA, Ingram Micro; deep integration with Adobe and Microsoft ecosystems. ## Competitive Advantages - **Deterministic governance with agentic autonomy**: Unlike many AI platforms, Netomi combines autonomous decision-making with strict business rules, governance, and observability – critical for regulated industries. - **Proven at massive scale**: Deployed in the highest-stakes environments (airlines, finance, sports) with full resolution and no escalation. - **Embedded, not bolted-on**: AI is woven into the customer journey across all digital assets, enabling proactive and preemptive experiences rather than reactive support. - **Strong partner ecosystem**: Backed by Adobe Ventures and Accenture, with deep integrations into Adobe Experience Cloud and Microsoft Azure/Dynamics 365. ## Strategic Focus - **Current priorities**: Scaling enterprise adoption of agentic AI for CX; deepening integrations with Adobe and Microsoft; expanding into new verticals and geographies; building out the “Agentic Delivery” team to accelerate deployment. - **Direction**: Moving from “AI as a feature” to “AI as the fabric of the experience” – embedding intelligence across every brand touchpoint. ## Why Work Here - **Culture**: Strong culture score (4.7/5 on employer reviews), high career development rating (4.8/5). Emphasis on innovation, autonomy, and impact. - **Remote/hybrid policy**: Remote-first for many roles; offices in San Mateo (HQ), Toronto, Canada; Gurugram, India. Open positions explicitly list “Remote – Full-time” for India and Canada. - **Notable perks**: Opportunity to work on cutting-edge agentic AI at scale with top-tier enterprise clients; strong emphasis on learning (leadership from Adobe, Accenture); diverse, global team (57% India, 13% US, 11% Canada). - **Engineering culture**: Heavy investment in AI, data science, and infrastructure (tech stack includes Python, Kotlin, TensorFlow, Snowflake, Kubernetes, etc.). Open roles in product engineering, data science, QA, DevOps, and agentic solutions. ## Sources 1. [netomi.com](https://www.netomi.com/) – Company homepage, product overview 2. [jobs.lever.co/netomi](https://jobs.lever.co/netomi) – Careers page, job listings, remote policy 3. [netomi.com/careers](https://www.netomi.com/careers) – Careers overview 4. [netomi.com/about](https://www.netomi.com/about) – About page, mission, investors 5. [linkedin.com/company/netomi](https://linkedin.com/company/netomi) – LinkedIn company page (employees, funding, customer logos, recent posts) 6. [craft.co/netomi](https://craft.co/netomi) – Company profile with revenue, funding, headcount, tech stack, reviews ## Other roles at Netomi - [DevOps Architect](https://feeny.ai/job/devops-architect-netomi-toronto-north-ryms806af822) — Toronto/north, United States - [IT Operations Manager](https://feeny.ai/job/it-operations-manager-netomi-remote-9xqdavx7rdqg) - [Senior Technical PM, Applied AI](https://feeny.ai/job/senior-technical-pm-applied-ai-netomi-india-sgqkcmctxftd) — India - [Product Support Engineer (AI Platform)](https://feeny.ai/job/product-support-engineer-ai-platform-netomi-gurugram-drtw9wb0apqj) — Gurugram, India - [Devops Engineer - I](https://feeny.ai/job/devops-engineer-i-netomi-gurugram-cy94ac0k3g7a) — Gurugram, India - [SDE II Frontend](https://feeny.ai/job/sde-ii-frontend-netomi-toronto-p2xexhet1qtw) — Toronto, Canada - [Data Engineer II](https://feeny.ai/job/data-engineer-ii-netomi-india-pscyvta0ame0) — India - [Data Engineer I](https://feeny.ai/job/data-engineer-i-netomi-india-6j6zgz12m2d8) — India - [Strategic Customer Success Manager, Enterprise](https://feeny.ai/job/strategic-customer-success-manager-enterprise-netomi-united-states-6dxkjtz0yx4y) — United States - [Principal Account Manager, Strategic Accounts](https://feeny.ai/job/principal-account-manager-strategic-accounts-netomi-new-york-9xdxcvawr43a) — New York, NY