--- title: 'Agentic Success Manager at Yalo Inc.' canonical: 'https://feeny.ai/job/agentic-success-manager-yalo-inc-mexico-city-3rvppq586wmw' type: 'job' last_seen: '2026-10-30' --- # Agentic Success Manager at Yalo Inc. - **Company:** Yalo Inc. - **Location:** Mexico City, Mexico - **Posted:** 2026-09-22 - **Last confirmed live:** 2026-10-30 - **Apply:** https://job-boards.greenhouse.io/yalochatinc/jobs/7989523003 ## Job description Hi! We're Yalo We're on a mission to revolutionize how businesses sell with intelligent AI agents. Born in Latin America and driven by its spirit of innovation, we're now transforming how enterprises around the globe engage their customers and grow. We're entering our Agentic Era: we no longer just deploy conversational commerce — we put AI agents inside some of the world's largest enterprises, working alongside their commercial teams. Someone has to own whether those agents actually change the business. That is this role. The mission Turn strategic customer relationships into measurable business impact and sustainable growth — operating at the intersection of strategy, consulting, customer success, commercial growth and AI. This is not a traditional CSM role. No ticket queues. No adoption calls for the sake of adoption. You walk into an ambiguous business problem, structure it, use data to understand it, build the recommendation, prototype the AI solution, align senior stakeholders — and turn it into production and measurable results. What you'll accomplish in your first 18 months - +45% net revenue growth across your existing portfolio - 6+ high-value AI agent use cases in production, each backed by a quantified business case - An executive sponsor in every strategic account who can articulate Yalo's ROI in their own business metrics - Measurable impact across revenue, conversion, efficiency, retention or customer experience ## How you'll create that impact - Diagnose — Understand the customer's business, economics, strategic priorities and customer journey. - Structure — Turn complex, ambiguous problems into hypotheses, analysis and actionable recommendations. - Build — Prototype, test and deploy AI agents and automations that solve real customer problems. - Influence — Become a trusted advisor to senior stakeholders and mobilize cross-functional teams without direct authority. - Commercialize — Identify whitespace, build business cases and partner with Sales to turn customer value into account growth. - Scale — Turn successful use cases into repeatable opportunities across the customer's business. The non-negotiable: you build We sell AI agents. If you can't build, break and debug one yourself, you can't credibly tell a customer where to deploy them. You've shipped an AI agent, prompt system, automation or similar AI-powered workflow. You can read an API doc, experiment with AI tools and debug a flow. You don't need to be an engineer. You need to be someone an engineer takes seriously — and someone a customer's team learns from. What makes you successful - Structured problem solving — You bring clarity to ambiguity and think in hypotheses. - Commercial instinct — You see where value can be created and how it translates into growth. - AI-native — You use AI to think, analyze, build and execute. - Executive presence — You can influence and challenge senior stakeholders. - Analytical rigor + storytelling — You turn data and complex analysis into clear recommendations. - Ownership — You own outcomes, not activities. - Bias for action — You move from strategy to execution quickly. ## Your background We're open to different paths: Management consulting (McKinsey, BCG, Bain or similar) · Corporate Strategy · Strategic Account Management · Business Operations · Enterprise SaaS / high-growth tech · Strategic Partnerships / Revenue Strategy · Forward-Deployed Engineering / Solutions Architecture / AI Experience in SaaS, ecommerce, CRM, MarTech, AI or digital transformation is a plus. Bilingual Spanish/English required. ## What we offer 🥰 - Unlimited PTO - Competitive compensation - Flexible time (driven by results) - Start-up environment with international teamwork - A place where you — and nothing else — limit your career ## LOVE At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all. We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company. At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals. ## About Yalo Inc. ## Company Overview - **One-liner**: Yalo is an artificial intelligence-powered conversational commerce platform that enables large enterprises to sell, market, and provide customer service through messaging apps like WhatsApp, Facebook Messenger, and WeChat. - **Entity Type**: Private (Series C; last disclosed round $20M in 2023) - **Headquarters**: Mexico City, Mexico (relocated from San Francisco) - **Founded**: 2015 - **Founders**: Javier Mata ## Core Business - **Primary industry**: Conversational commerce, AI chatbots, customer engagement on messaging apps - **Target customers**: Large enterprises in emerging markets (CPG, retail, airline, automotive) - **Mission/purpose**: Help companies sell more and build stronger customer relationships by automating personalized sales across messaging channels. ## Products & Services - **Yalo Intelligent Sales Platform**: SaaS platform that lets brands build, manage, and optimize conversational experiences across WhatsApp, Messenger, WeChat, SMS, and voice. Includes AI-powered chatbots, flow builder, live agent handoff, payments, and analytics. Supports "micro apps" inside chat apps. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Total Funding – USD 93,000,000 (as of LinkedIn data; includes $50M Series C in May 2021 and $20M additional round in Dec 2023 led by Glisco Partners) - **Annual Revenue**: USD 9,300,000 (LinkedIn estimate) - **Notable Investors/Partners**: B Capital (led Series C, co-founder Eduardo Saverin), Sierra Ventures, NXTP, Glisco Partners. Customers include Walmart, Nike, Volkswagen, Aeroméxico, Unilever, Nestlé, Coca-Cola, Coppel, Xcaret. - **Growth Signals**: 208 employees (+10.1% YoY); offices in Mexico City, São Paulo, Mumbai, Bogotá; serves 350M+ potential consumers through client brands; 80% of some customers' sales occur inside messaging apps. ## Competitive Advantages - **First‑mover in Latin America**: Early to build enterprise‑grade commerce on WhatsApp for emerging markets. - **Deep WhatsApp integration**: Offers capabilities (payments, no‑code builder, AI CRM) that go beyond WhatsApp’s native Business API. - **Strong enterprise customer base**: Relationships with global CPG and retail giants provide a defensible moat. - **Platform agnostic**: Works across multiple messaging apps (WhatsApp, Messenger, WeChat, Line, SMS), not locked into one ecosystem. ## Strategic Focus - Accelerate product development (conversational marketing, payments, no‑code app builder). - Expand further in Latin America and Southeast Asia. - Deepen capabilities in AI and machine learning to automate more customer interactions. ## Why Work Here - **Culture**: Rated 3.6/5 on Glassdoor (175 reviews); culture score 3.2, compensation 4.1. Offers remote‑work program and health insurance. Provides customized development tracks and generous PTO. - **Work policy**: In‑office roles exist (Mexico City), but the company offers a remote workspace program for some positions. - **Engineering culture**: Strong technical team with alumni from Google, Netflix, Salesforce, Nubank; talent sourced from companies like Mercado Libre, Zendesk, Uber. Emphasis on deep learning and no‑code/low‑code tools. - **Perks**: Health insurance, paid volunteer time, promotion policies, paid holidays. - **Open roles** (as of search): Sales Engineer (Mexico City, São Paulo), Technical Project Manager (LATAM), Growth Operations Specialist (NOLA/Mexico City), Head of Strategic Partnerships (Mexico City). ## Sources 1. [LinkedIn Company Page](https://in.linkedin.com/company/yalo) 2. [Wikipedia – Yalo (company)](https://en.wikipedia.org/wiki/Yalo_(company)) 3. [Built In – Yalo Careers, Perks + Culture](https://builtin.com/company/yalo) 4. [TechCrunch – Yalo raises $50M](https://techcrunch.com/2021/05/26/yalo-raises-50m-to-build-c-commerce-services-for-chat-apps-like-whatsapp/) 5. [Greenhouse – Yalo Job Board](http://job-boards.greenhouse.io/yalochatinc) ## Other roles at Yalo Inc. - [Technical Project Manager](https://feeny.ai/job/technical-project-manager-yalo-inc-mexico-city-fe8ej0nkfe7s) — Mexico City, Mexico - [Sr Staff Software Engineer](https://feeny.ai/job/sr-staff-software-engineer-yalo-inc-cordoba-z1xrpzd1dac8) — Cordoba, Argentina - [IT Helpdesk Support Engineer](https://feeny.ai/job/it-helpdesk-support-engineer-yalo-inc-mexico-city-hxt87ma542v9) — Mexico City, Mexico - [Growth Operations Specialist NOLA](https://feeny.ai/job/growth-operations-specialist-nola-yalo-inc-mexico-city-8esd9mc4txaa) — Mexico City, Mexico - [Sr Staff Data Engineer](https://feeny.ai/job/sr-staff-data-engineer-yalo-inc-cordoba-qj3v56cg8ngw) — Cordoba, Argentina - [Sales Engineer](https://feeny.ai/job/sales-engineer-yalo-inc-mexico-city-pbktqzfbjbhq) — México City, Mexico