--- title: 'Agentic Workforce Adoption Manager at SOCi' canonical: 'https://feeny.ai/job/agentic-workforce-adoption-manager-soci-toronto-y1ndj2hv7cqn' type: 'job' last_seen: '2026-10-15' --- # Agentic Workforce Adoption Manager at SOCi - **Company:** SOCi - **Location:** Toronto, Canada / Vancouver, Canada - **Work type:** remote - **Posted:** 2026-10-01 - **Last confirmed live:** 2026-10-15 - **Apply:** https://job-boards.greenhouse.io/soci/jobs/6214354004 ## Job description Who We Are: SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades [here](https://www.soci.ai/culture/)! ## About the Role The Agentic Workforce Adoption Manager is responsible for driving the active adoption of SOCi’s AI-powered capabilities and ensuring customers realize measurable, high-value business outcomes. This role plays a critical part in SOCi’s strategic evolution from a platform-centric solution to an AI-first, outcome-driven model. You will help customers transition from manually executing work within a platform to leveraging SOCi’s Agentic Workforce solutions to get work done autonomously. Operating as a performance-driving specialist within the Customer Success organization, you will partner closely with Customer Success Managers (CSMs), Product, Sales, and Customer Delivery teams to identify adoption opportunities, eliminate friction, and accelerate time-to-value. You will work directly with customer teams to educate, guide, and influence behavior—ensuring our AI capabilities are fully embedded into their day-to-day operations to boost retention and account expansion. ## Responsibilities Core Focus & Impact - Drive AI Adoption: Lead the transition of customer workflows from manual platform usage to AI agent-based execution across assigned accounts. - Accelerate Value Delivery: Shorten customer time-to-first-agent and accelerate time-to-value to ensure early, sustained success. - Enable Operational Shift: Help customers "hire, onboard, train, and operationalize" SOCi’s AI agents directly into their unique business processes. - Lead Customer Engagements: Structure and deliver high-quality discovery sessions, adoption workshops, webinars, and value realization reviews. - Cross-Functional Collaboration: - Partner with CSMs to identify, prioritize, and capture high-impact AI opportunities. - Collaborate with Product teams to provide structured feedback on adoption hurdles, customer needs, and feature prioritization. - Enable Sales and CS by providing positioning strategies, messaging, and playbooks that align AI adoption with growth opportunities. - Translate Capabilities to Value: Turn technical AI functionality into clear, outcome-oriented use cases aligned with customer business goals (e.g., ROI, efficiency gains, and business impact). - Build Playbooks: Develop, refine, and contribute to repeatable adoption frameworks, enablement materials, and best-practice playbooks. - Uncover & Remove Friction: Identify adoption barriers and work cross-functionally to clear operational and technical roadblocks for the customer. ## Requirements ## Minimum Qualifications - 4–6+ years of experience in Customer Success, Professional Services, Consulting, or relevant SaaS customer-facing roles. - Proven experience working directly with B2B SaaS customers in post-sale environments. - Demonstrated track record of driving software product adoption and successfully influencing user behavior change. - Exceptional communication, presentation, and customer enablement skills. - Ability to thrive and collaborate effectively across cross-functional teams in a fast-paced environment. - Bachelor’s degree or equivalent practical experience. ## Preferred Qualifications - Hands-on experience working with AI-driven solutions or advanced technology in SaaS environments. - Experience serving enterprise or multi-location/franchise customer models. - Proven ability to lead structured customer workshops, enablement sessions, and strategic reviews. - Solid grasp of the SaaS customer lifecycle, user adoption drivers, and value realization frameworks. - Industry background or familiarity with MarTech, local marketing platforms, or enterprise software ecosystems. SOCi expects to pay a base salary in the range of $80,000 to 100,000 CAD base salary. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. What SOCi Provides to You - Comprehensive Benefits Package (full-time permanent, non-contract roles only) - Health insurance plans, dental, and vision - Wellness incentives - 401(k) plan with employer match - Flexible Work Environment  (full-time, non-contract roles only) - Flexible paid time off - Quarterly wellness days - Paid holidays - Unique employee engagement programs - Empowering Career Growth and Success What’s Important at SOCi Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit [soci.ai](http://soci.ai) for more information. #LI-Remote ## About SOCi ## Company Overview - **One-liner**: SOCi provides an AI-powered multi-location marketing platform that automates local marketing tasks for enterprise brands across thousands of locations. - **Entity Type**: Private (backed by leading strategic investors; funding stage not publicly disclosed) - **Headquarters**: San Diego, California, USA - **Founded**: 2012 - **Founders**: Afif (full name not publicly confirmed) – Founder & CEO ## Core Business - **Primary industry**: Marketing technology (martech), specifically multi-location marketing software. - **Target customers**: B2B – Enterprise and SMB brands with hundreds to thousands of local storefronts (e.g., Ford, Ace Hardware, Kumon, Liberty Tax). - **Mission / Purpose**: Empower multi-location brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster by deploying an AI-powered digital workforce. ## Products & Services - **Genius Reputation Agent™**: AI-powered agent that automatically responds to reviews across all locations and networks, boosting local brand visibility and reputation. - **Genius Search Agent™**: Automates monthly listing analysis and optimization to improve local search visibility, traffic, and conversions. - **Genius Social Agent™**: Automatically builds social content calendars, responds to engagements, and drives local social branding. - **Chat**: Localized chatbots for Facebook, SMS, and website to answer questions, gather data, and generate leads 24/7. - **Pages**: Auto-generated, search-optimized local landing pages that drive conversions. - **Locator**: Customizable, search-optimized store locator pages to help customers find nearby locations and products. - **Surveys & Forms**: Automated, localized surveys and forms to capture customer insights, generate leads, and collect first‑party data. - **All offerings are SaaS / software**. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Total funding not disclosed; has **500 employees** as of the latest reporting. The platform has autonomously executed **over one million hours of marketing work** and recaptured **nearly $2.1B in brand value**. - **Notable Investors/Partners**: Backed by “leading strategic investors” (names not specified in public materials); partners with major enterprise brands like Ford, Ace Hardware, Kumon, and Liberty Tax. - **Growth Signals**: Recognized by Fast Company as one of the World’s Most Innovative Companies; trusted by **nearly 1,000 top brands**; first to deploy an agentic AI workforce at scale powering over **200,000 local agents** across 500+ enterprise brands. ## Competitive Advantages - Proprietary **Genius AI™** and suite of **Genius Agents™** – the first AI‑powered digital workforce capable of handling the workload of 1,000 local marketers. - Comprehensive, all‑in‑one platform for multi‑location marketing (reputation, search, social, chat, pages, listings) – reducing tool sprawl. - Ability to automate and optimize marketing at the local level while maintaining national brand consistency. - Strong traction with large, well‑known franchise and retail brands. ## Strategic Focus - Continue expanding AI agent capabilities to automate more local marketing tasks. - Deepen integration with enterprise workflows and enhance data analytics to prove ROI for multi-location brands. - Scale customer base beyond current 1,000 brands and further penetrate verticals like retail, automotive, and services. ## Why Work Here - **Culture**: Values performance (“Find Your Genius”), customer obsession, innovation (“attack the underlying problem in a new way”), and peer recognition via **SOCiStrong** program. - **Remote/Hybrid**: **100% remote company** – employees can work from anywhere; regional in‑person events (“Executive Connects”) are hosted periodically. - **Perks & Benefits**: Health insurance (medical, dental, vision), Flexible Spending Account (FSA), generous parental leave, family medical leave, company equity, performance bonuses, employee discounts, pet‑friendly office (for those near a physical location), job training & conferences, customized development tracks, legal assistance, travel concierge services. - **Engineering Culture**: Tech stack includes AWS, JIRA, Google Analytics, Tableau, Figma, Zoom; strong focus on learning & development with formal onboarding (first 90 days) and LEAD program for people leaders. ## Sources 1. [soci.ai](https://www.soci.ai/) 2. [soci.ai/about](https://www.soci.ai/about/) 3. [soci.ai/careers](https://www.soci.ai/careers/) 4. [soci.ai/culture](https://www.soci.ai/culture/) 5. 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