---
title: 'Agile Delivery Manager at Upshop'
canonical: 'https://feeny.ai/job/agile-delivery-manager-upshop-mississauga-tywm3t40gap1'
type: 'job'
last_seen: '2026-09-11'
---

# Agile Delivery Manager at Upshop

- **Company:** Upshop
- **Location:** Mississauga, Canada
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/upshop/jobs/5220883007

## Job description

Agile Delivery Manager

About Upshop:

Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization for food retailers and foodservice operators. Our unified platform simplifies and enhances daily workflows, enabling smarter, more connected operations across fresh production, inventory management, food safety, and ordering.

Trusted by over 450+ retailers and operators across 50,000+ locations globally, Upshop helps customers improve sales, reduce waste, increase operational efficiency, and advance food safety and sustainability—especially in complex, production-driven environments.

## Role Summary

The Agile Delivery Manager / Program Manager is responsible for driving delivery execution, planning discipline, and operational visibility across Product and Engineering teams. This role ensures teams operate with clear commitments, strong delivery hygiene, consistent ways of working, and transparent visibility into scope, risks, dependencies, milestones, and progress.

This is not a traditional Scrum Master role focused only on ceremonies. The role requires delivery management depth, the ability to understand the work being delivered, challenge readiness, enforce process standards, and create structure around active initiatives so Product and Engineering leadership can make timely decisions.

The ADM / Program Manager partners closely with Product Managers, Engineering Managers, UX, Architecture, Support, and PMO to ensure teams are aligned, commitments are credible, risks are surfaced early, and execution remains predictable.

## Responsibilities

Own and maintain initiative delivery tracking, including scope, milestones, progress, risks, dependencies, decisions, and overall health.

Create and maintain scorecards or structured tracking views for active strategic work that requires milestone visibility, readiness tracking, or leadership oversight.

Orchestrate cross-team delivery, ensuring alignment on sequencing, dependencies, milestones, and execution plans.

Provide delivery visibility and forecasting across PI cycles using data, metrics, Jira, Jira Plans, and eazyBI.

Support Pre-PI and PI readiness by ensuring teams have clear priorities, groomed work, capacity alignment, dependencies, risks, and realistic commitments.

Challenge unclear scope, weak readiness, missing dependencies, unrealistic commitments, or ambiguous ownership before they create delivery risk.

Partner with Product and Engineering leadership to align priorities, clarify tradeoffs, and ensure delivery commitments make sense.

Manage cross-team dependencies and drive resolution of delivery blockers.

Communicate initiative status, risks, decisions needed, and progress to stakeholders and leadership.

Ensure consistent ways of working across teams, including intake paths, issue classification, delivery hygiene, and escalation protocols.

Push back when process is bypassed, including enhancements without proper intake, production defects outside agreed support flows, incorrect issue types, or unclear ownership.

Drive follow-through and closure on action items, risks, decisions, and open workstreams.

Support Inspect & Adapt, retrospectives, sprint reviews, and continuous improvement actions with measurable follow-up.

Promote collaboration, accountability, and alignment across Product, Engineering, UX, Architecture, Support, and PMO.

## Qualifications

Bachelor’s degree in business administration, management, technology, or related field.

5+ years of experience in Agile Delivery, Program Management, Technical Program Management, Delivery Operations, or similar roles in software development.

Strong understanding of Agile and SDLC methodologies, including Scrum, Kanban, SAFe, PI Planning, and backlog readiness.

Experience working across multiple Product and Engineering teams in complex delivery environments.

Experience managing cross-team dependencies, delivery risks, milestones, and execution plans.

Ability to understand technical and product work deeply enough to challenge readiness, implications, risks, and commitment credibility.

Strong experience with Jira and Confluence required; Jira Plans / Advanced Roadmaps and eazyBI preferred.

Experience creating scorecards, initiative trackers, delivery dashboards, risk logs, or leadership status views.

Strong communication skills with the ability to summarize delivery status, risks, tradeoffs, and decisions clearly.

Ability to influence without direct authority across Product, Engineering, Support, UX, Architecture, and PMO.

Comfortable enforcing process standards, challenging ambiguity, and driving alignment when ownership or intake paths are unclear.

What Success Looks Like

Teams enter PI Planning with clear priorities, realistic commitments, visible dependencies, and known risks.

Active strategic work has structured visibility, milestones, owners, risks, decisions, and closure criteria.

Leadership can clearly understand what is committed, what has changed, what is at risk, and what decisions are needed.

Delivery risks are surfaced early with recommendations, not discovered late.

Ways of working are consistently followed across teams.

The role reduces ambiguity, improves predictability, and creates stronger alignment across Product and Engineering.

The estimated pay ranges for this role are as follows:

- $120,000 - 130,000 CAD

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

## About Upshop

## Company Overview
- **One-liner**: Upshop provides an AI-powered, SaaS-based Total Store Operations platform that helps food retailers streamline forecasting, ordering, production, and inventory optimization across fresh, center-store, DSD, and eCommerce departments.
- **Entity Type**: Private (part of Invafresh following a 2024 merger)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 1989 (as Application Development Consultants, Inc.)
- **Founders**: Not publicly available (evolved through multiple acquisitions and a merger)

## Core Business
- **Primary industry**: Food retail technology / Grocery technology
- **Target customers**: B2B – grocery retailers, convenience stores, and food retailers (serving 450+ retailers in 50,000+ stores across 35+ countries)
- **Mission or purpose statement**: To deliver a simplified, smarter, more connected store experience that helps retailers improve sales, reduce waste, enhance food safety, and empower associates.

## Products & Services
- **Total Store Operations Platform**: An AI-powered SaaS platform that synchronizes Fresh, Center, DSD (Direct Store Delivery), and eCommerce operations. Includes modules for:
  - **Fresh Operations (FreshIQ®)**: Forecasting, ordering, production planning, and inventory management for fresh departments.
  - **eCommerce Fulfillment (ShopperKit)**: Omnichannel order management and fulfillment orchestration.
  - **Center Store**: Inventory optimization for shelf-stable goods.
  - **DSD Management**: Direct store delivery reconciliation and management.
  - **Date Check Pro**: Food safety and freshness date management.
  - **Magic Inventory Intelligence**: AI-driven inventory visibility and shrink reduction.
- **Total Store Ordering** (launched July 2025): A unified replenishment solution ending fragmentation across departments.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue of approximately $12.3 million (based on 2024 estimates); Total funding not publicly available (funded via Invafresh parent entity)
- **Notable Investors/Partners**: Invafresh (parent company after 2024 merger), ReposiTrak (strategic partnership for FSMA 204 traceability), Inmar Intelligence (marketing and eCommerce fulfillment partnership), Heritage Grocers Group, Gelson’s Markets (recent customers)
- **Growth Signals**:
  - Headcount of 178 employees (+14.3% YoY growth)
  - Operates in 10 countries with offices in the US, Canada, Sweden, Colombia, UK, and Denmark
  - 2024 merger with Invafresh created the “first global retail operations platform” serving 35+ countries
  - Recent customer wins: Heritage Grocers Group, Gelson’s Markets
  - New product launch: Total Store Ordering (July 2025)
  - 19 active job postings; job postings up 111% year-over-year

## Competitive Advantages
- **Market Leadership**: Positioned as the first total store operations platform specifically built for food retailers, unifying previously fragmented department-level solutions.
- **AI-Powered Predictions**: Uses machine learning for demand forecasting, shrink reduction, and production planning, giving retailers a data-driven edge.
- **Scale & Trust**: Serves 450+ retail chains in 50,000+ stores across 35+ countries, including major grocery names.
- **End-to-End Coverage**: Covers fresh, center, DSD, and eCommerce on one platform — a rare integration in the grocery tech space.
- **Recent Merger Scale**: The 2024 merger with Invafresh combined complementary technologies to create a global leader with deeper R&D and customer support capabilities.

## Strategic Focus
- **Global Expansion**: Expanding reach across 35+ countries, with dedicated sales roles for Europe (Account Executive: Europe currently hiring).
- **Product Innovation**: Launching new modules like Total Store Ordering and predictive analytics for fresh prepared foods.
- **Partnership Ecosystem**: Building strategic integrations with partners like ReposiTrak (traceability) and Inmar Intelligence (marketing/fulfillment) to offer a more comprehensive solution.
- **Customer Growth**: Targeting non-grocery retail segments (convenience stores) and large strategic accounts.
- **Operational Excellence**: New CEO Mike Sanders (appointed April 2025) focused on accelerating customer innovation and operational excellence.

## Why Work Here
- **Growth Trajectory**: High growth phase with 14.3% headcount increase YoY and 111% increase in job postings year-over-year, indicating strong hiring momentum.
- **Global & Remote-Friendly**: Offers remote roles across North America and Europe, with offices in Austin (HQ), Tampa, Mississauga (Canada), and Sweden.
- **Engineering Culture**: Technical team of 52 people (24% of workforce) working with a modern stack including AWS, Kubernetes, React, Python, Databricks, and microservices. Key engineering leaders include Dan Larsson Wåssén (Head of Engineering) and RJ A Seoud (Sr. Director, Engineering Operations).
- **Mission-Driven Work**: Directly impacts food waste reduction, sustainability, and food safety — meaningful work with tangible environmental and social benefits.
- **Diverse Team**: Workforce spans 10 countries with employees from diverse backgrounds; talent sourced from companies like Invafresh, Albertsons, Kaseya, and others.
- **Employee Ratings**: Mixed reviews on Glassdoor (3.1/5.0 overall) with work-life balance rated 2.8/5.0 and culture rated 2.7/5.0 — potential areas for improvement in company culture and work-life balance.
- **Notable Perks**: Not explicitly listed; remote/hybrid flexibility appears available for many roles.

## Sources
1. [Upshop Website](https://upshop.com/)
2. [Upshop About Page](https://upshop.com/about/)
3. [Upshop Careers Page (Greenhouse)](https://job-boards.greenhouse.io/upshop)
4. [Upshop LinkedIn Company Page](https://www.linkedin.com/company/upshopretail)
5. [Business Wire: Upshop Appoints Mike Sanders as CEO](https://www.businesswire.com/news/home/20250430916622/en/Upshop-Appoints-Mike-Sanders-as-CEO-to-Accelerate-Customer-Innovation-and-Operational-Excellence)
6. [Business Wire: Upshop Launches Total Store Ordering](https://www.businesswire.com/news/home/20250715498817/en/Upshop-Launches-Total-Store-Ordering-to-Optimize-Customer-Service-and-Revenues-while-Ending-the-Fragmentation-of-Grocery-Replenishment)
7. [Business Wire: Upshop and Invafresh Unite to Transform Global Food Retail Technology](https://www.prnewswire.com/news-releases/upshop-and-invafresh-unite-to-transform-global-food-retail-technology-302192585.html)
8. [Business Wire: Heritage Grocers Group Elevates Fresh Prepared Foods Strategy](https://www.businesswire.com/news/home/20250812005899/en/Heritage-Grocers-Group-Elevates-Fresh-Prepared-Foods-Strategy-with-Predictive-Analytics-to-Serve-Diverse-Communities-at-Scale)

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