---
title: 'AI Agent Product Manager at Applied Labs'
canonical: 'https://feeny.ai/job/ai-agent-product-manager-applied-labs-new-york-vy7kk6d5pdam'
type: 'job'
last_seen: '2026-09-13'
---

# AI Agent Product Manager at Applied Labs

- **Company:** Applied Labs
- **Location:** New York, NY
- **Employment:** full-time
- **Posted:** 2025-06-18
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/appliedlabs/39f5c309-1ec5-49f2-897a-e9508005bc87

## Job description

About Us: At Applied Labs, we are building frontier AI agents and AI applications for growing businesses. We are at an inflection point for AI applications where every company can now get real, significant impact.

We are obsessed with helping our customers deliver exceptional customer experiences with AI agents and humans in the loop. We help teams save time and redirect efforts to build their brand's best customer experiences.

As a rapidly growing team with offices in New York backed by tier-1 VCs and angels, we are seeking talented, driven individuals to join us in our mission.

The Role: We are growing rapidly and looking for a AI Agent Product Manager to join our team.

The ideal candidate will have a passion for driving impact & outcomes in a fast-paced environment. They must possess strong first principles problem solving, move extremely fast, embody scrappiness and seek high ownership.

In this role, you will be responsible for driving excellence and delivery for our customers across product, customer success and operations.

Build AI products from 0 → 1 As an AI Agent Product Manager at Applied Labs, you will work directly with engineers and customers to define, build, and launch AI-powered products that transform how businesses engage with their customers.

Partner with customers You’ll spend time with customers to deeply understand their workflows, challenges, and needs—translating these into requirements and solutions. You’ll demo products, gather feedback, and ensure we’re building what truly moves the needle.

Drive the roadmap You’ll own the roadmap for core AI products, balancing technical tradeoffs with customer value. You’ll prioritize ruthlessly, define clear success metrics, and ensure our team ships with quality and speed.

Bridge technical and business worlds You’ll communicate complex technical concepts to both engineers and non-technical stakeholders, ensuring alignment from leadership to frontline users.

Be hands-on in execution This is not just a strategy role—you’ll roll up your sleeves to handle edge cases, write PRDs, test features, and work through ambiguity to deliver real outcomes.

What We Offer:

- Comprehensive health benefits, including medical, dental, and vision insurance
- Competitive salary and equity package
- Flexible (Unlimited) Paid Time Off
- Free lunch! (who said there wasn't such a thing as free lunch)

Minimum Requirements:

- 2+ years of experience in product, engineering and/or consulting
- Excellent communication skills cross-functionally and with customers
- Technical degree in computer science, engineering, or related field
- High ownership mentality
- Obsessed with earning customer love and doing what’s most impactful for our customers
- Move fast and handle ambiguous problems well biasing towards decisive action and driving clear outcomes / KPIs.

Ideal Requirements:

- Experience at an early stage, high growth startup
- Background in AI/ML products or developer platforms

We are looking for individuals who can contribute to our mission of building the highest quality and most reliable AI agents. If you're excited about the challenge of building AI products with real impact, we encourage you to apply.

## About Applied Labs

## Company Overview
- **One-liner**: Applied Labs provides a next-generation AI-native customer experience platform that uses AI agents, a help desk, CRM, and analytics to automate support tickets and drive growth with outcome-based pricing.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York, New York, USA
- **Founded**: 2024
- **Founders**: Michael Woo (CEO & Co‑founder)

## Core Business
- **Primary Industry**: Artificial Intelligence / Customer Experience (CX) Software
- **Target Customers**: B2B – large enterprises and fast‑growing ambitious companies (e.g., FabFitFun, Sundays for Dogs, Truemed)
- **Mission/Purpose**: Turn CX into a growth engine by combining high‑quality AI agents, unlimited‑seat help desk, CRM, and AI‑driven insights – with a focus on outcomes and customer devotion.

## Products & Services
- **AI Agents**: High‑quality, reliable conversational AI that automates 70%+ of support tickets while maintaining 90%+ CSAT. Designed for complex, multi‑step interactions.
- **Applied Assistant**: An AI‑powered assistant that helps CX teams resolve issues faster.
- **Help Desk (Unlimited Seats)**: A full‑featured help desk with zero per‑seat fees, unified inbox, and smart routing.
- **AI‑Native CRM**: A customer relationship management system that updates automatically from every interaction, providing cross‑sell/upsell suggestions and growth ideas.
- **Analytics & AI Insights**: Real‑time analytics that surface customer sentiment, resolution patterns, and growth opportunities.

## Market Standing
- **Valuation**: Not publicly disclosed (Seed‑stage, no valuation reported)
- **Key Metric**: Total Funding: $4.2 M (Seed round led by Abstract Ventures, Jan 2025) – Tracxn reports $5.2 M total, citing a possible later round or different counting.
- **Notable Investors/Partners**: Abstract Ventures (lead), with at least six investors in the seed round.
- **Growth Signals**: 
  - Headcount grew 140% YoY (from ~5 to 12 employees)
  - Monthly web traffic grew 112.5% in the latest month
  - Trusted by “millions of customers” (enterprise logos include FabFitFun, Sundays for Dogs, Truemed)
  - Now handling millions of conversations with >95% CSAT

## Competitive Advantages
- **Outcome‑Based Pricing**: Pay for results (e.g., per resolution) rather than per seat, with a 90‑day risk‑free opt‑out guarantee.
- **Unlimited Seats**: No per‑agent licensing fees, enabling unlimited internal usage.
- **Enterprise‑Grade Security**: SOC 2 Type II, HIPAA, and GDPR‑aligned; least‑privilege access and audit trails.
- **Quality‑First Approach**: Emphasizes high CSAT (95%+) over low‑quality automation, positioning itself as a premium alternative to legacy or “noisy” AI chatbots.

## Strategic Focus
- Continue building a complete, AI‑native CX platform that unifies help desk, CRM, and AI agents.
- Expand proactive customer engagement (cross‑sell campaigns, proactive outreach).
- Scale enterprise adoption by guaranteeing risk‑free outcomes and demonstrating ROI.
- Grow the engineering team (currently hiring Founding Engineer and Design Engineer roles).

## Why Work Here
- **Culture**: High‑trust, high‑velocity startup environment; employees work from a physical office in New York (in‑office policy).
- **Team**: Small, tight‑knit group (~12 people) with backgrounds from Google DeepMind, Scale AI, Harvard, and other top institutions.
- **Impact**: As a Founding Engineer or Design Engineer, you’ll own critical systems, set engineering culture, and work directly with founders.
- **Perks**: Equity, full benefits (inferred from seed‑stage startup norms), and the opportunity to shape a product already used by millions.
- **Engineering Stack**: Modern AI/ML stack, focus on reliability, high‑quality web experiences, and rapid experimentation.

## Sources
1. [appliedlabs.ai](https://appliedlabs.ai/)
2. [linkedin.com](https://www.linkedin.com/company/applied-labs-ai)
3. [tracxn.com](https://tracxn.com/d/companies/appliedlabs/__pLAZAfS7jagHq_m-58u50uF01KAJxKqf5r1oL3yqvhc)
4. [builtinnyc.com](https://www.builtinnyc.com/company/applied-labs-1)
5. [builtin.com](https://builtin.com/company/applied-labs-1/jobs)

## Other roles at Applied Labs

- [Design Engineer](https://feeny.ai/job/design-engineer-applied-labs-new-york-2wdsthz3qz4e) — New York, NY
- [Founding Engineer](https://feeny.ai/job/founding-engineer-applied-labs-new-york-0qgrm4d51g39) — New York, NY
- [AI Agent Product Manager](https://feeny.ai/job/ai-agent-product-manager-hello-patient-austin-p2n993vfatez) — Austin, TX
- [AI Agent Product Manager](https://feeny.ai/job/ai-agent-product-manager-hello-patient-new-york-rtz73eh0e7zd) — New York, NY
- [AI Agent Product Manager](https://feeny.ai/job/ai-agent-product-manager-hello-patient-new-york-kr3x8f968yzp) — New York, NY
- [AI Agent Product Manager](https://feeny.ai/job/ai-agent-product-manager-hello-patient-austin-6h31799yhcfj) — Austin, TX