---
title: 'AI Analyst at Level AI'
canonical: 'https://feeny.ai/job/ai-analyst-level-ai-noida-z9fm77bhnpmp'
type: 'job'
last_seen: '2026-10-17'
---

# AI Analyst at Level AI

- **Company:** Level AI
- **Location:** Noida, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2025-07-10
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.lever.co/levelai/c55479cf-bc3e-471b-9ed7-ac213b0ee8b5

## Job description

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionises customer engagement by transforming contact centres into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organisations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us.

What you’ll get to do at Level AI (and more as we grow together)

- Drive product impact by proposing and conducting quantitative research into key user behaviors and trends
- Conduct in-depth analysis and build statistical models to identify trends and key drivers that inform important decisions made by the user.
- Data analysis to identify common trends
- Based on analysis, propose enhancements for automation pipelines.
- Review the output of AI models to improve performance by identifying common usage gaps
- Optimise AI model performance through effective prompt engineering techniques.
- Establish automated model performance improvement pipelines through prompt engineering.
- Responsible for generating, testing, evaluating, and curating high-quality, diverse, and representative data (including synthetic) for AI model development, training, and performance.
- Analyse model performance by diving into user feedback data and product usage reports.
- Suggest ways to improve product usage by specifically targeting each group of users and also feature.
- Create a business analysis report weekly.
- Define and monitor key metrics; investigate changes in metrics.
- Driven to continuously learn and adapt.

We'd love to explore more about you if you have

- Bachelor's degree or above with a good academic background.
- 1-2 years of full-time work experience as an AI Analyst.
- A highly resourceful individual who is looking to grow in the SaaS AI field.
- Experience in Python (Pandas, Matplotlib, NumPy) is a must.
- Experience in SQL is a must.
- Experience with Prompt Engineering is a plus.
- Familiarity with Classical ML Models (scikit-learn) and Deep Learning (Hugging Face, PyTorch) is a plus.
- Experience with Data Engineering is a plus.
- Employing test findings to do Statistical analysis and improve models.
- Knowledge of common metrics for evaluation of ML models is a plus.

We offer market-leading compensation, based on the skills and aptitude of the candidate. To learn more visit : https://thelevel.ai/ Funding : https://www.crunchbase.com/organization/level-ai LinkedIn : https://www.linkedin.com/company/level-ai/

## About Level AI

## Company Overview
- **One-liner**: Level AI is a customer experience platform that scores every customer interaction, deploys AI voice agents, and turns conversations into actionable insights for enterprise contact centers.
- **Entity Type**: Private (Series C, $74.4M total funding)
- **Headquarters**: Mountain View, California, United States (with an office in New Delhi, India)
- **Founded**: 2018
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Customer Experience (CX) Platform / AI-Powered Contact Center Software
- **Target customers**: B2B, Enterprise (Fortune 500 healthcare, financial services, and retail environments)
- **Mission or purpose statement**: To help enterprise contact centers automate quality management, assist and coach agents, and understand the voice of the customer at 100% coverage.

## Products & Services
- **Quality Management**: Scores 100% of conversations across channels to standardize quality at scale.
- **AI Virtual Agents**: Deploys AI voice agents for triage to resolution, automating complex workflows.
- **Voice of the Customer**: Extracts insights from every interaction to inform product, operations, and strategy.
- **Assist**: Provides real-time AI or manager help to agents during calls.
- **Analytics 360**: Delivers customer and team intelligence dashboards.
- **Screen Recording**: Monitors agents in real time.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual Revenue of $15M (LinkedIn estimate); Total Funding of $74.4M
- **Notable Investors/Partners**: Battery Ventures (led Series A & B), Eniac Ventures (led Seed), Adams Street Partners (led Series C). Customers include Wayfair, Smartsheet, Chime, Gusto, and SwissRe.
- **Growth Signals**: 162 employees (+8.8% YoY); processes 4 trillion tokens and analyzes 1 billion+ customer interactions per year; serves enterprises with a combined $500B in market cap; LinkedIn followers grew +40.1% in the last year.

## Competitive Advantages
- **Proprietary AI Architecture**: Uses seven task-specific models for customer experience that are up to 49x more cost-efficient, 4x faster, and with accuracy on par with frontier LLMs.
- **Unified Intelligence Layer**: Every function (QA, coaching, automation, analytics) learns from the same customer conversation data, creating a continuous improvement loop.
- **Enterprise-Grade Compliance**: ISO 27001, HIPAA, SOC2, PCI, and GDPR certified.
- **High Product Satisfaction**: 4.8/5.0 product rating (199 reviews).

## Strategic Focus
- **Deepening Enterprise Penetration**: Targeting high-volume, high-stakes customer operations in regulated industries (healthcare, financial services, retail).
- **AI Model Development**: Continuing to build and refine domain-specific models rather than relying on general-purpose LLM wrappers.
- **Global Expansion**: Growing engineering presence in India (Noida, Bangalore) while maintaining US headquarters.

## Why Work Here
- **Impact & Ownership**: Employees take on big projects single-handedly and make a direct impact. The company "ships fast and owns the outcome."
- **Cutting-Edge AI Work**: Engineers work on state-of-the-art NLP, speech, and machine learning problems at scale (4 trillion tokens processed per year).
- **Growth Culture**: Described as "learning and growing…fast," with a focus on hiring exceptional talent.
- **Remote/Hybrid Policy**: Some roles are listed as remote (e.g., Senior Backend Engineer - AI Agents), while others are on-site (Bay Area, California, or Noida/Bangalore, India).
- **Compensation & Culture**: Employer rating of 3.8/5.0 (98 reviews), with work-life balance at 3.5, compensation at 3.6, and culture at 3.5.
- **Open Roles**: Focus on senior engineering positions (ML, NLP, Backend, SRE) and finance.

## Sources
1. [thelevel.ai](https://thelevel.ai)
2. [thelevel.ai/careers](https://thelevel.ai/careers)
3. [thelevel.ai/about-us](https://thelevel.ai/about-us)
4. [linkedin.com/company/level-ai](https://www.linkedin.com/company/level-ai)
5. [jobs.lever.co/levelai](https://jobs.lever.co/levelai)

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