---
title: 'AI Customer Enablement Lead at Console'
canonical: 'https://feeny.ai/job/ai-customer-enablement-lead-console-san-francisco-bg89vp8xm1d9'
type: 'job'
last_seen: '2026-09-07'
---

# AI Customer Enablement Lead at Console

- **Company:** Console
- **Location:** San Francisco, CA
- **Compensation:** $160k–$250k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-29
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/console/33b66f65-e548-4de8-a6c3-0f177195bac5/application

**Skills:** Instructional Design, B2B SaaS Enablement, Enterprise Enablement, Content Strategy, Learning Management Systems, Video Production, Documentation, AI Product Knowledge, Technical Product Knowledge

> The AI Customer Enablement Lead will architect and own Console's enterprise enablement function from the ground up. This role involves building onboarding, training, and self-serve resources to help customers adopt AI agents, partnering with engineering and product teams to translate complex capabilities into clear...

## Job description

Console is building the AI agents that power autonomous enterprises. We use AI to autonomously resolve IT, HR, Legal, Finance, Security, and Ops tasks the moment they come in from Slack or Teams. We're building toward a future where enterprise operations are fully autonomous; with no tickets, approvals, or manual processes slowing companies down.

Our platform enables companies like Databricks, Figma, and Cursor to delegate entire categories of work to AI agents that understands their org, takes action across systems, and gets smarter over time. We've raised $29M, backed by Thrive Capital (investors in OpenAI, Stripe, GitHub) and a small group of founders who have built category-defining companies.

We’re unusually selective about the people we work with. We hire builders who span functions, optimize for speed, and care deeply about their craft. We do not care about pedigree. We have a lot of work ahead of us. Join us.

## THE ROLE

We're looking for an AI Customer Enablement Lead to own how customers learn, adopt, and get the most value from Console. This is a founding seat: you'll architect our enterprise enablement function from the ground up, across onboarding, product training, self-serve resources, documentation, and ongoing enablement.

What you build is going to be rolling out to enterprise customers like Databricks, Figma, and Cursor, directly shaping adoption, retention, and how they scale. You'll partner closely with Forward Deployed Engineering, Product, Sales, and Engineering to turn complex capabilities into clear learning experiences, with the autonomy to build fast, iterate, and own programs end-to-end.

The ideal candidate brings strong instructional design instincts and a track record of scalable enablement programs in B2B SaaS.

## What You'll Do

- Own Console's enterprise enablement strategy and roadmap, setting the direction as the function takes shape.
- Architect the function end-to-end (content, tooling, delivery, metrics) and build the case for where it scales next, which may include growing a team over time.
- Build onboarding and training resources that help customers adopt AI agents fast, including guides, videos, courses, and help center content.
- Design scalable learning experiences across customer personas, use cases, and stages of the journey, from first deployment to mature, multi-team usage.
- Partner with Forward Deployed Engineering, Product, Sales, and Engineering to surface customer knowledge gaps and turn them into high-impact enablement.
- Build repeatable systems for gathering feedback, measuring content effectiveness, and improving programs over time.

## About You

- 6+ years in customer enablement or education, including ownership of a program or function, ideally in B2B SaaS or enterprise technology.
- A track record of building enablement programs from zero: onboarding resources, academies, training content, or self-serve learning. You think about content as building blocks of a larger system.
- Strong ability to translate complex or technical products into clear, approachable learning experiences. Comfort with AI or highly technical products is a plus.
- Fluent across formats: documentation, training decks, videos, webinars, live trainings, and self-paced learning.
- A high-agency operator who creates structure in ambiguity and is excited to build zero to one.
- Comfortable operating with senior stakeholders on both sides: setting strategy internally with leadership and engaging enterprise customers at the VP and executive level.

WHY JOIN CONSOLE?

- Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company.
- World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.
- Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.
- Competitive pay and benefits: top compensation with full benefits including:
- Comprehensive health, dental, and vision insurance
- Unlimited PTO
- 401(k)
- Equity
- Meals provided daily in office

## About Console

## Company Overview
- **One-liner**: Console is an AI‑native IT Service Management (ITSM) platform that automates support, access, and operational workflows so IT teams can focus on strategic work.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2024
- **Founders**: Andrei Serban (CEO) and Neal Chandra (CTO) – [tracxn.com](https://tracxn.com/d/companies/console/__aCrTJiOR5A66WXQut-V4T_XC9JJwhFjecGJ3hahiWIU)

## Core Business
- **Primary industry**: IT Service Management (ITSM), IT Automation, Access Governance, Artificial Intelligence
- **Target customers**: B2B – IT teams in mid‑market and enterprise organizations, also serving HR, Legal, Security, and Finance departments
- **Mission / Purpose**: “Console is the AI platform for IT, built to help teams automate support and shift from doing the work to managing the system that does the work for them.” – [console.com](https://www.console.com/)

## Products & Services
The Console platform is modular and built on a **Context Graph** that connects every user, system, policy, and ticket. Key offerings include:

- **Intelligent Ticketing**: AI‑powered inbox that auto‑resolves 60–80% of support requests directly in Slack or Teams. – [console.com](https://www.console.com/)
- **Access Management**: Self‑service app access requests with policy‑based approvals and time‑bound access that auto‑revokes; integrates with Okta, Entra, GitHub, Salesforce, AWS, and more.
- **Workflow Automation**: Natural‑language Playbooks that automate multi‑step processes (onboarding, offboarding, password resets, device lockout recovery).
- **Asset Management**: Real‑time asset tracking and lifecycle management (hardware requests, assignment, repairs, returns).
- **Employee Onboarding / Offboarding**: Automates account creation, group membership, device provisioning, and termination workflows.
- **Security & Compliance**: SOC 2 Type II attested, HIPAA eligible, end‑to‑end encryption, step‑up MFA, comprehensive audit logs, custom RBAC, GDPR compliant. – [console.com](https://www.console.com/)
- **600+ Integrations**: Pre‑built connectors plus a Prompt Assistant that can build custom integrations on the fly. – [console.com](https://www.console.com/)

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding of **$29.2M** across two rounds:
  - Seed round ($6.2M, June 2025) led by Thrive Capital – [tracxn.com](https://tracxn.com/d/companies/console/__aCrTJiOR5A66WXQut-V4T_XC9JJwhFjecGJ3hahiWIU)
  - Series A ($23M, October 2025) led by Thrive Capital and DST Global – [linkedin.com](https://www.linkedin.com/company/console-co)
- **Notable Investors**: Thrive Capital, DST Global
- **Growth Signals**:
  - Headcount grew **766.7% year‑over‑year** to 35 employees (as of early 2026) – [linkedin.com](https://www.linkedin.com/company/console-co)
  - LinkedIn followers increasing **+7.5% monthly** and **+1085.8% yearly** – [linkedin.com](https://www.linkedin.com/company/console-co)
  - Claims to handle **75%+ of service requests autonomously** for customers – [console.com](https://www.console.com/)
  - Active job postings: 12 (as of mid‑2026) – [linkedin.com](https://www.linkedin.com/company/console-co)

## Competitive Advantages
- **AI‑native ITSM**: Built from the ground up for AI, not retrofitted; uses a **Context Graph** to understand every relationship in the IT environment.
- **Extreme automation**: 60–80% of support requests resolved without a human; intelligent ticketing and natural‑language playbooks.
- **Broad integrations**: 600+ pre‑built connectors plus a no‑code integration builder.
- **Enterprise‑grade security**: SOC 2 Type II, HIPAA, GDPR, step‑up MFA, deterministic approvals, and comprehensive audit logs.
- **Total platform coverage**: Combines ticketing, access governance, asset management, and workflow automation in one modular system.
- **Customer obsession**: “Extreme customer delight” is a core value; dedicated deployment engineers for every customer. – [console.com/careers](https://www.console.com/careers)

## Strategic Focus
- **Deepening AI capabilities**: Expanding the AI layer with background agents that scan for gaps and improvement opportunities.
- **Expanding across departments**: Moving beyond IT into HR, Legal, RevOps, Security, and Finance with modular “surface modules.”
- **Scaling the team**: Hiring aggressively in engineering, product, design, and go‑to‑market roles (12 open positions as of mid‑2026). – [jobs.ashbyhq.com/console](https://jobs.ashbyhq.com/console)
- **Enterprise adoption**: Focus on security and compliance certifications to win larger enterprise clients.

## Why Work Here
- **Culture**: “We move fast, we ship constantly, and put customers at the forefront… We don’t always take ourselves too seriously.” – [console.com/careers](https://www.console.com/careers)
- **Values**: Extreme customer delight, refusal to lose, input & output (relentless effort), resiliency. – [console.com/careers](https://www.console.com/careers)
- **On‑site first**: All roles are San Francisco on‑site (Divisadero St. office). – [jobs.ashbyhq.com/console](https://jobs.ashbyhq.com/console)
- **Compensation**: Competitive salary (e.g., Sr. Product Designer $200K–$350K) plus equity. – [jobs.ashbyhq.com/console](https://jobs.ashbyhq.com/console)
- **Tight‑knit team**: 35 people; every voice shapes what ships. Engineers work directly on customer‑impacting features.
- **Growth trajectory**: 766% headcount growth in the last year means early employees can shape the company’s direction.
- **Notable perks**: Not explicitly listed, but equity, fast‑paced environment, and a focus on “extreme customer delight” suggest high ownership and impact.

## Sources
1. [console.com](https://www.console.com/) – Product overview, security, integrations
2. [console.com/careers](https://www.console.com/careers) – Culture, values, open roles
3. [jobs.ashbyhq.com/console](https://jobs.ashbyhq.com/console) – Job postings, compensation
4. [linkedin.com/company/console-co](https://www.linkedin.com/company/console-co) – Company details, headcount, funding, open positions
5. [tracxn.com](https://tracxn.com/d/companies/console/__aCrTJiOR5A66WXQut-V4T_XC9JJwhFjecGJ3hahiWIU) – Founding year, founders, investors, competitors

## Other roles at Console

- [Mid-Market Sales Manager](https://feeny.ai/job/mid-market-sales-manager-console-san-francisco-6d374x7jhdxx) — San Francisco, CA
- [BDR Manager](https://feeny.ai/job/bdr-manager-console-san-francisco-x31t1nrjg32n) — San Francisco, CA
- [Sales Enablement Lead](https://feeny.ai/job/sales-enablement-lead-console-san-francisco-gnvyhp8y0b6x) — San Francisco, CA
- [Research Engineer](https://feeny.ai/job/research-engineer-console-san-francisco-gcs0h7q8ssnt) — San Francisco, CA
- [Infrastructure Engineer](https://feeny.ai/job/infrastructure-engineer-console-san-francisco-0x9mm0z131q9) — San Francisco, CA
- [Deployment Strategist](https://feeny.ai/job/deployment-strategist-console-san-francisco-bza8x7dqv1x4) — San Francisco, CA
- [Sr. GTM Recruiter](https://feeny.ai/job/sr-gtm-recruiter-console-san-francisco-zn24t9scv3zd) — San Francisco, CA
- [Sr. Technical Recruiter](https://feeny.ai/job/sr-technical-recruiter-console-san-francisco-7sh6chxb2kc1) — San Francisco, CA
- [Product Lead](https://feeny.ai/job/product-lead-console-san-francisco-jymky46ke8dc) — San Francisco, CA
- [Platform Engineer](https://feeny.ai/job/platform-engineer-console-san-francisco-p92yfp3aj47h) — San Francisco, CA