---
title: 'AI Customer Success Manager at raylu.ai'
canonical: 'https://feeny.ai/job/ai-customer-success-manager-raylu-ai-new-york-tcj4agnysdvb'
type: 'job'
last_seen: '2026-09-09'
---

# AI Customer Success Manager at raylu.ai

- **Company:** raylu.ai
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-11-17
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.gem.com/raylu-ai/am9icG9zdDrgJv7Ak7BPHkcW_eWGda-o

## Job description

Position Summary We're hiring our first Customer Success Manager to be the face of Raylu and make our product indispensable to customers. You'll own the full customer journey - from first login to daily power user - while living at the nucleus of the company as the bridge translating customer insights into product improvements.

Responsibilities:

- Onboarding & Trial Conversion: Quickly educate teams on Raylu, understand their workflows deeply, and tailor the product to solve their specific research problems.
- Metrics & High-Touch Customer Engagement: Set up dashboards and be obsessed with customer activity. Reach out when engagement drops or when customers need guidance to use the platform effectively. Anticipate customer needs and deliver product updates, new features, and solutions before problems arise.
- Product Expertise & Roadmap Influence: Master Raylu best practices. Synthesize customer feedback into clear product requirements that shape our roadmap.
- Expansion & Growth: Drive renewals and account growth by quantifying value delivered and identifying expansion opportunities across customer accounts.
- Customer Success Foundation: Help build the CS function from scratch - creating repeatable processes, playbooks, dashboards, and operational frameworks that scale as we grow. Work directly with Partnerships, Sales, and GTM.

Who You Are: Experience:

- 2-5 years in: customer success/account management at a hyper-growth B2B startup or finance in PE or VC, consulting, or Mindset & Skills:
- Customer-centric with strong product sense: deeply understand how investors think and operate, grasp their workflows quickly, and translate needs into clear requirements
- Scrappy, resourceful, and action-oriented: structure ambiguous problems, pick things up quickly, juggle multiple initiatives, and deliver results in a fast-paced environment
- Live at the intersection of technical and non-technical: comfortable learning AI/LLM tools, becoming a product expert in prompt engineering, and translating between customer needs and engineering teams
- Excellent communication and relationship-building skills with the ability to work professionally with executives, managers, and analysts alike
- Revenue-minded: comfortable discussing expansion and contracts while always prioritizing customer value

## Nice to Have

- Prior experience building Customer Success processes or programs from 0→1
- Obsessed with startup/funding/financial news, deep familiarity with private market investing workflows and sourcing strategies

Logistics:

- Compensation: $140K - $190K salary, $50K-100K equivalent in new hire equity (4 year vest)
- Location: New York City. We are a fully in-office team working out of Midtown Manhattan Monday through Friday. We allow for WFH days when anyone is traveling, but we do not allow for permanent remote work.
- Benefits:- Generous health, dental, and vision insurance
- 401k with 3% automatic contribution (no vesting)
- Paid Lunches
- Wellness and Citi Bike benefit

## About raylu.ai

## Company Overview
- **One-liner**: Raylu provides an AI-powered origination engine for private markets, enabling investment funds to discover, research, and engage with high-fit deal opportunities.
- **Entity Type**: Private (Startup)
- **Headquarters**: New York, New York, United States
- **Founded**: 2022
- **Founders**: Ali Dastjerdi (CEO), Nathan Ondracek (CTO), Samuel Ilkka (COO)

## Core Business
- **Primary Industry**: Financial Technology (Fintech) / AI for Private Markets
- **Target Customers**: B2B — investment funds, private equity firms, venture capital firms, and other institutional investors managing private market assets.
- **Mission Statement**: "Make private markets move like public markets" by automating the hardest work in investing, starting with deal origination.

## Products & Services
- **Raylu Platform (AI Origination Engine)**: An AI-powered SaaS platform that translates an investment thesis into actionable market maps, target lists, live signals, and founder access. It summarizes, contextualizes, and connects insights across a firm’s research and CRM, enabling teams to move from strategy to deployed capital faster. [raylu.ai](https://raylu.ai/)
- **Data Room Analysis**: Provides initial go/no-go decision support by analyzing data room information as soon as it becomes available.
- **Expert Network Call Takeaways**: Summarizes expert opinions and their implications on investment decisions.
- **Model Assumptions Check**: Validates investment model assumptions to identify which require further scrutiny.
- **Contracts, IP, and Regulatory Review**: Identifies potential legal risks early in the investment process.
- **Online Research Aggregation**: Aggregates comprehensive information about prospects from various online sources. [crunchbase.com](https://www.crunchbase.com/organization/raylu)

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Funds using Raylu represent over **$500B+** in Assets Under Management (AUM). The platform is trusted by **over 50 funds**. [raylu.ai](https://raylu.ai/)
- **Notable Investors/Partners**: Founders are Harvard graduates with experience at Insight Partners (Ali Dastjerdi) and Amazon Web Services (Nathan Ondracek, Samuel Ilkka). [raylu.ai](https://raylu.ai/company)
- **Growth Signals**: Launched during a turning point in AI with the release of GPT-3. The company is actively hiring for multiple senior engineering and go-to-market roles, indicating a scaling phase. [raylu.ai](https://raylu.ai/company/careers)

## Competitive Advantages
- **Differentiation from Databases**: Unlike traditional databases that surface companies by tags (giving everyone the same list), Raylu reads what companies actually do across 300,000+ sources and builds every market map from scratch around a specific investment thesis. This surfaces high-fit targets that competitors wouldn't find.
- **Institutional Security**: SOC 2 Type I & II certified with annual third-party audits. Data is encrypted in transit and at rest, with strict access controls. The firm also maintains enterprise-grade zero-retention agreements with model providers. [raylu.ai](https://raylu.ai/)
- **Deep Integrations**: Connects with platforms like DealCloud, Affinity, and Salesforce, as well as CIMs, pitch decks, spreadsheets, data rooms, and meeting notes.
- **MCP Integration**: Offers direct access to its sourcing, research, and market intelligence via an MCP (Model Context Protocol) inside AI assistants like Claude, making the platform a powerful backend for AI-driven workflows. [raylu.ai](https://raylu.ai/)

## Strategic Focus
- **Automating Financial Workflows**: Continuously developing sophisticated LLM technology to streamline decisions for private markets worldwide.
- **End-to-End Origination**: Enabling funds to run the entire origination process (market mapping, company scoring, relationship building) within a single platform.
- **Single-Tenant Deployments**: Offering enhanced security and data isolation options for firms with additional security requirements. [raylu.ai](https://raylu.ai/)
- **Headcount Growth**: Actively expanding its team in New York City, with a focus on senior engineering talent (AI, Data, Full Stack, Frontend) and strategic go-to-market roles (Strategic Accounts Director, Account Executive). [raylu.ai](https://raylu.ai/company/careers)

## Why Work Here
- **Culture & Mission**: The founders (Harvard grads with backgrounds in AI investing and AWS engineering) are building a team in Midtown Manhattan, the global center of finance. The mission is to fundamentally change how the world’s top investors operate.
- **Cutting-Edge Tech**: The company was launched at a "turning point in AI" with GPT-3 and focuses on building bespoke, sophisticated LLM technology. Engineers work on challenging problems in NLP, data aggregation, and search.
- **Work Environment**: Based in Midtown Manhattan. The company describes its headquarters as a hub for its talented team and a demonstration of its commitment to innovation.
- **Team Size**: Currently small (1-10 employees per Crunchbase), offering early-stage impact and ownership. [crunchbase.com](https://www.crunchbase.com/organization/raylu)

## Sources
1. [raylu.ai](https://raylu.ai/)
2. [raylu.ai/company](https://raylu.ai/company)
3. [raylu.ai/company/about](https://raylu.ai/company/about)
4. [raylu.ai/company/careers](https://raylu.ai/company/careers)
5. [crunchbase.com](https://www.crunchbase.com/organization/raylu)

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