---
title: 'AI DevEx Engineer at Incident IQ'
canonical: 'https://feeny.ai/job/ai-devex-engineer-incident-iq-alpharetta-sqs41gqe5kxq'
type: 'job'
last_seen: '2026-09-04'
---

# AI DevEx Engineer at Incident IQ

- **Company:** Incident IQ
- **Location:** Alpharetta, GA
- **Posted:** 2026-07-07
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/incidentiq/jobs/7789294003

## Job description

Company Overview:

About Us: Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose: Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission: Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

AI DevEx Engineer Overview:

We are looking for a pragmatic and forward-thinking AI DevEx Engineer to join our AI Tooling team. In this role, you will be instrumental in building the skills, plugins, commands, and internal tools that empower our engineering team and cross-functional departments to work smarter and faster.

Initially, your primary focus will be expanding our custom plugins and agentic skills for Claude Code, which is heavily utilized by our engineering teams. As we grow, you will scale these efforts into multiple targeted plugins across different engineering disciplines. We need someone who is relentlessly focused on solving real business problems through Full Stack Agentic Development (FSAD). You will architect practical AI solutions, shape the "brain" of our agents, pioneer how we test AI outputs, and clearly articulate your decision-making process to the team. We are building complex, non-deterministic systems, which means this role requires deep resilience, patience, and a persistent focus on long-term goals despite inevitable setbacks.

AI DevEx Engineer Responsibilities:

- Claude Code Tooling: Design and build out robust skills, tools, and agents for our internal Claude Code plugins, eventually scaling this architecture to support multiple distinct engineering workflows.
- Agent Intelligence (The "Brain"): Manage, structure, and expand our internal reference library. You will be responsible for ensuring our agents have the right context and documentation to make highly accurate, business-aligned decisions.
- Monitoring & Troubleshooting: Actively review agent runs, interactions, and logs generated by the engineering teams. You will identify failure points, debug complex agentic loops, and deploy fixes to improve reliability.
- Pioneer FSAD Testing: Design and implement a comprehensive testing suite from the ground up tailored for Full Stack Agentic Development. You will establish robust methodologies to effectively test, evaluate, and benchmark non-deterministic AI results.
- Architectural Leadership: Make sound architectural decisions across the stack (primarily utilizing .NET and React) to ensure scalability, security, and performance of our AI infrastructure.
- Process Transparency: Clearly document and explain your code, architectural choices, and the step-by-step process used to achieve your solutions to technical and non-technical stakeholders.
- Mentorship & Advocacy: Actively mentor and teach engineering teams, creating comprehensive documentation and maintaining an open, feedback-receptive mindset toward the tools you build.
- Empathetic Development: Approach development with deep empathy for existing workflows, ensuring that new solutions enhance our current processes rather than disrupting them for the sake of 'the latest' tech.

AI DevEx Engineer Requirements:

- Technical AI Proficiency: Strong command of LLM/Agentic orchestration, including MCP integrations, AI debugging/evaluation methodologies, and core CS fundamentals. A focus on data security and privacy is critical.
- Collaboration & Communication: Exceptional ability to listen, translate complex technical jargon into actionable insights for non-technical stakeholders, and advocate for user-centric solutions.
- Cultural Fit & Pragmatism: A pragmatic approach to problem-solving that favors simple, scalable solutions over over-engineering. We value autonomy, adaptability to rapidly shifting AI landscapes, and a positive alignment to advancing our AI strategy.
- Development: Strong general understanding of coding and architectural understanding, with highly preferred experience in .NET (backend) and React (frontend).

What Success Looks Like:

Your customers include the engineers, Product Owners, and Designers who rely on your tools. Success means broad adoption of your solutions and measurable improvements in their daily workflows. You will be a champion of the FSAD process, delivering solutions that align with company goals while navigating feedback to solve immediate issues without losing sight of our long-term vision. You will act as an AI Ambassador at IIQ—not only creating new frameworks but actively teaching others and serving as a key resource for those growing their AI proficiency.

Bonus Points:

- Experience with Retrieval-Augmented Generation (RAG) pipelines, vector databases, or knowledge graphing.
- Experience building internal Developer Experience (DevEx) tools.
- Familiarity with AI evaluation (Evals) frameworks for scoring agent performance.

What makes Incident IQ different:

- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone’s opinion matters!
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
- We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).

Incident IQ is an Equal Opportunity Employer

## About Incident IQ

## Company Overview
- **One-liner**: Incident IQ provides a SaaS workflow management platform built exclusively for K-12 school districts to unify IT, facilities, and operations.
- **Entity Type**: Private (growth-stage, no public funding rounds disclosed)
- **Headquarters**: Atlanta, Georgia, USA (with a second office in Alpharetta, GA)
- **Founded**: ~2015–2016 (pilot period began in 2015–2016, product launched at ISTE 2017)
- **Founders**: Not publicly listed (leadership includes CEO R.T. Collins, CTO Jason Martin, and others)

## Core Business
- **Primary industry**: K-12 education technology (EdTech)
- **Target customers**: B2B – K-12 school districts (IT, facilities, curriculum, and HR teams)
- **Mission**: “To help K-12 school districts break free from the friction of disconnected systems and clunky workflows – the kind that slows down administrative teams, blurs asset visibility, and leaves support requests in limbo.”

## Products & Services
- **Incident IQ Platform (unified operations)**: A single SaaS platform that connects help desk ticketing, asset lifecycle management, facilities work orders, HR workflows, and curriculum material management.
- **iiQ Help Desk**: AI-enhanced ticketing system with guided intake, automated routing, and knowledge base suggestions.
- **iiQ Assets**: Device and asset lifecycle tracking (Chromebooks, laptops, etc.) with bulk deployment, loaner pools, and repair history.
- **iiQ Facilities**: Work order management for maintenance, events, and approvals.
- **iiQ HR**: Staff support and HR request management.
- **iiQ Curriculum**: Instructional materials coordination and distribution.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Trusted by over 2,000 school districts across all 50 states, serving more than 14 million students and educators.
- **Notable Investors/Partners**: Not publicly listed in provided sources; integrations include SIS, MDM, SSO, and finance tools.
- **Growth Signals**: Rapid adoption since 2017; headcount of 212 US employees (as of Top Workplaces listing); recent hires include VP of Partnerships (remote); awarded Top Workplaces 2022 by Atlanta Journal Constitution.

## Competitive Advantages
- **Purpose-built for K-12**: Unlike generic IT service management tools, Incident IQ is designed exclusively for school district workflows, informed by former teachers and district staff.
- **Unified platform**: Combines IT, facilities, HR, and curriculum operations in one system, eliminating silos and manual data entry.
- **Deep integrations**: Native connections with SIS, MDM, SSO, and financial tools used by districts.
- **Compliance-ready**: Aligns with FERPA, COPPA, and SOC 2 standards.

## Strategic Focus
- Continue expanding district adoption and deepening product capabilities (AI-enhanced ticketing, interoperability).
- Scale the partner ecosystem (recently hiring VP of Partnerships).
- Maintain customer success focus with a dedicated Customer Success team.

## Why Work Here
- **Culture**: Emphasis on inclusiveness, transparency, collaboration, and integrity. Recognized as a Top Workplace in Atlanta.
- **Work model**: Hybrid – roles based at HQ (Atlanta) or North office (Alpharetta); some positions fully remote (e.g., VP, Partnerships).
- **Engineering culture**: Product leadership and customer success are core values; current openings include Senior Data Engineer and Software Engineer (E2).
- **Benefits**: Competitive salary, medical/dental/vision insurance, 401k match, paid time off.
- **Growth trajectory**: Fast-growing company serving a mission-critical need in education, offering opportunity to make a tangible impact on students’ learning environment.

## Sources
1. [incidentiq.com - About](https://www.incidentiq.com/about-us)
2. [incidentiq.com - Careers](https://www.incidentiq.com/careers)
3. [incidentiq.com - Homepage](https://www.incidentiq.com/)
4. [greenhouse.io - Jobs at Incident IQ](https://job-boards.greenhouse.io/incidentiq)
5. [topworkplaces.com - Incident IQ](https://topworkplaces.com/company/incident-iq/)

## Other roles at Incident IQ

- [Product Owner](https://feeny.ai/job/product-owner-incident-iq-alpharetta-82fpf0wpnk3d) — Alpharetta, GA
- [Implementation Specialist](https://feeny.ai/job/implementation-specialist-incident-iq-atlanta-qff19n2dpbsy) — Atlanta, GA
- [Sr. Account Executive](https://feeny.ai/job/sr-account-executive-incident-iq-incident-iq-hq-atlanta-k7vskpm3b1zh) — Incident Iq Hq Atlanta, OR
- [Site Reliability Engineer](https://feeny.ai/job/site-reliability-engineer-incident-iq-remote-eg8ej0f32qb1)
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-incident-iq-incident-iq-hq-atlanta-99ck38jrhase) — Incident Iq Hq Atlanta, OR
- [Software Engineer (E2)](https://feeny.ai/job/software-engineer-e2-incident-iq-alpharetta-m6w30xed54mt) — Alpharetta, GA