--- title: 'AI Enablement Program Manager at Klaviyo' canonical: 'https://feeny.ai/job/ai-enablement-program-manager-klaviyo-boston-kz467emhey1a' type: 'job' last_seen: '2026-10-15' --- # AI Enablement Program Manager at Klaviyo - **Company:** Klaviyo - **Location:** Boston, MA - **Compensation:** $160k–$240k - **Posted:** 2026-07-10 - **Last confirmed live:** 2026-10-15 - **Apply:** https://www.klaviyo.com/careers/jobs/7801432003?gh_jid=7801432003 ## Job description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit [klaviyo.com/careers](http://klaviyo.com/careers) to see how we empower creators to own their own destiny. This role is based in our Boston office — and it's one of the most visible things we're building right now. Klaviyo's engineering org is scaling fast, and we're making a deliberate bet on AI-first engineering. We don't want AI to be something engineers use occasionally, we want it embedded in how every engineer at Klaviyo works from day one. This is the role that makes that happen. You’ll help every engineer at Klaviyo move faster with more confidence—by design, not by accident. If you love building systems that enable outsized impact and enjoy teaching others how to win, this is the role. This IC role sits at the heart of engineering effectiveness. You’ll partner closely with Developer Infrastructure, Eng Leadership, HRBP, Recruiting/RCs, L&D, Security, and peers in Engineering Operations (e.g., Tools & Metrics) to translate insights into programs, tAI ooling, and rituals that help teams deliver. Build the systems, onboarding, and learning programs that make every Klaviyo engineer productive from day one—and more effective every quarter. You’ll design an AI‑first onboarding and enablement experience, standardize “how engineering works” at Klaviyo, and run experiments that measurably improve developer velocity, quality, and satisfaction. The result: faster ramps, fewer friction points, and a culture of continuous improvement across R&D. ## How you’ll make a difference - Own engineering team onboarding and time-to-impact. Design and run a Day 0 through Day 30/60/90 onboarding experience that is AI-first by default, including environments, access, labs, first PRs, and success metrics. Reduce time-to-first-impact and ensure a consistent, high-quality ramp for new engineers, in close partnership with L&D. - Enable embedding AI into daily engineering workflows like backlog and PR synthesis, and incident summaries. Partner closely with Developer Infrastructure and Engineering Leadership to operationalize AI in ways that align with platform direction. Pilot tools, measure adoption and impact, and share playbooks that lift team productivity. - Codify how engineering works. Build and maintain living training and documentation that explain our engineering systems, development lifecycle, code review norms, CI and release practices, and incident hygiene, so teams can move fast in the same direction. - Design and scale technical learning programs. Create, pilot, and iterate on learning paths, workshops, demos, and lunch-and-learns that build fluency in AI and emerging technologies. Use stakeholder input and program data to continuously improve and scale what works. - Enable engineering manager effectiveness. Translate Klaviyo’s leadership expectations to Engineering. Design and deliver learning and enablement for Engineering Managers focused on how engineering operates, including planning and execution norms, tooling, metrics, onboarding new team members, and leading effectively within Klaviyo’s engineering system. Partner with HRBP and L&D to diagnose the needs and customize content specific to technical leadership. - Facilitate high-impact live learning. Lead engaging, audience-appropriate learning sessions for engineers and engineering managers, incorporate feedback, and evolve content to maximize relevance and impact. - Define and track enablement success. Establish north-star metrics and success criteria for onboarding, learning, and productivity initiatives. Use data, qualitative feedback, and experimentation to assess impact, surface trade-offs, and recommend next steps. - Partner on onboarding delivery and iteration. Facilitate engineering onboarding on a rotating basis, ensure smooth execution, and share feedback with onboarding DRIs. Maintain and evolve onboarding documentation, content, and training materials. - Strengthen the recruiting-to-onboarding handoff. Partner with Recruiting and RCs to align competencies, interview assessments and starter projects so new hires are set up to succeed from day one. - Elevate engineering culture and learning. Enable tech talks, internal workshops, and communities of practice that spread best practices, reinforce learning norms, and raise the bar on craft and collaboration. Partner closely with HRBP, EBP, and Engineering Leadership. - Communicate clearly and consistently. Craft timely, high-quality communications for engineering programs and initiatives, including announcements, updates, and internal resources, ensuring clarity, consistency, and discoverability. ## Who you are - Technical practitioner and systems thinker. You’ve been an engineer or worked very closely with engineering and truly understand the workflow; you understand IDEs, Git, CI/CD, testing, and can break down technical systems for others. You care about measurable impact, reliability, and developer productivity. - Operator‑teacher. Clear writer and facilitator who creates clarity, reduces ambiguity, and equips others with crisp guidance, examples, and artifacts. - Outcome‑oriented and accountable. You model ownership, intensity, and urgency; you push work to closure and measure results, not just activity. - Collaborative across functions. Comfortably partners with Eng Leaders, Dev Infra, Product, HRBP, Recruiting/RCs, L&D, and Security; aligns to Klaviyo values and is motivated by winning as a team.. - Preferred experience (guidance, not gates): 5–8+ years across software engineering, developer productivity/enablement, platform/dev‑tools, or engineering operations; experience designing onboarding/bootcamps or developer education is a plus. Nice to haves - Experience measuring and improving developer experience (e.g., review SLAs, CI stability, environment setup) and publishing impact metrics. - Hands‑on with CI/CD and modern SDLC tooling; ability to script/lightweight automate workflows. - Program design for learning (labs, guilds, workshops) and strong technical writing portfolio. - Experience rolling out AI tools internally and establishing responsible‑use guardrails. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using [Covey Scout for Inbound](https://getcovey.com/product/covey-scout-inbound) on April 3, 2025. Please see the independent bias audit report covering our use of Covey [here](https://getcovey.com/nyc-local-law-144) Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $160,000—$240,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our [Guidelines for using AI in the Klaviyo interview Process](https://www.klaviyo.com/careers/ai-guidance). For more information about how we process your personal data, see our [Job Applicant Privacy Notice](https://www.klaviyo.com/legal/job-applicant-privacy-notice). Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice [here](https://www.klaviyo.com/legal/job-applicant-privacy-notice) and [here](https://www.klaviyo.com/fr/legal/job-applicant-privacy-notice) (FR). ## About Klaviyo ## Company Overview - **One-liner**: Klaviyo is an AI-first B2C CRM platform that unifies customer data, marketing automation, and analytics to help brands create personalized, revenue-driving customer experiences. - **Entity Type**: Public (NYSE: KVYO) - **Headquarters**: Boston, Massachusetts, USA (Global headquarters; also offices in San Francisco, Denver, London, Dublin, Sydney, Singapore, Paris) - **Founded**: 2012 - **Founders**: Andrew Bialecki and Ed Hallen ## Core Business - **Primary industry**: Marketing technology / Customer Data Platform / B2C CRM - **Target customers**: B2C brands (e.g., ecommerce, retail, consumer goods) – from SMB to enterprise; 193,000+ paying customers in 80+ countries - **Mission or purpose**: “Empower creators and brands to own their growth” – built to solve the customer data problem and strengthen customer relationships. ## Products & Services - **Klaviyo B2C CRM**: Unified platform combining customer data platform (CDP), marketing automation, analytics, and customer service into a single AI-first system. - **Email Marketing**: Core channel for personalized, automated email campaigns. - **SMS / RCS / WhatsApp / Mobile Push**: Omnichannel messaging with real-time triggers. - **Klaviyo CDP**: Built-in customer data platform that unifies profiles from 350+ native integrations. - **Reviews**: Product review and social proof functionality (launched 2023). - **Marketing Attribution & Analytics**: Optimization and attribution tools (launched 2018). - **Developer Tools**: APIs, webhooks, SDKs, warehouse syncs, and AI agent integrations (ChatGPT, Claude, MCP). ## Market Standing - **Valuation/Market Cap**: Public company; latest market cap available from NYSE trading data (not provided in search results). - **Key Metric**: Public company – refer to latest SEC filings (10-K/10-Q) for revenue and profitability. Private metrics: 193,000+ customers, 2,000+ employees, 7+ billion daily events processed. - **Notable Investors/Partners**: Co-CEOs Andrew Bialecki and Chano Fernandez; strategic investors include Summit Partners and others (prior to IPO). Key integrations with Shopify, Salesforce, Meta, and 350+ other platforms. - **Growth Signals**: Appointed Chano Fernández as co-CEO (January 2026); launched unified B2C CRM in 2025; 2,000+ employees worldwide; expanding into new channels (RCS, WhatsApp); strong AI-first positioning. ## Competitive Advantages - **Data-first architecture**: Built on a flexible customer data platform that unifies data, analytics, and execution – no need for separate CDP or middleware. - **AI-native**: AI is embedded in the product (AI agents, automated insights, one-click execution) and in the company culture (“AI is in our DNA”). - **Scale and reliability**: Processes 7+ billion daily events; enterprise-grade security, uptime SLAs, and peak-season support (e.g., Black Friday/Cyber Monday). - **Integration ecosystem**: 350+ pre-built integrations with major ecommerce, payment, CRM, and analytics tools. - **Developer-friendly**: Full APIs, webhooks, SDKs, and agentic workflow connectors (MCP, Claude, ChatGPT). ## Strategic Focus - **Unified B2C CRM**: Consolidating fragmented legacy stacks (CDP, marketing automation, service) into one platform. - **AI-first product development**: Leveraging AI agents and machine learning to automate personalization and campaign execution. - **International expansion**: Offices in Europe, Asia-Pacific, and Middle East (Singapore, Paris, Sydney). - **Enterprise growth**: Targeting large brands with dedicated CSMs, compliance, and advanced security. - **Talent and culture**: Hiring for “ambitious people” with emphasis on ownership, feedback, and meaningful challenges. ## Why Work Here - **Culture**: Values-driven with a focus on “put customers first”, “stay hungry, stay humble”, “move fast, no shortcuts”, and “win together”. High agency and autonomy expected. - **Hybrid/Remote**: Hybrid workspace model (offices in Boston, San Francisco, Denver, London, Dublin, Sydney, Singapore, Paris). Flexible PTO, company-wide Recharge Days, and a fully paid sabbatical every five years. - **Benefits**: Comprehensive health and wellness, financial benefits (retirement support, stock discounts), family care (parental leave), learning stipends, and mentorship. - **Engineering culture**: “Be meticulous in your craft” – solving complex problems at scale, AI and ML teams shaping the future of customer connections. Strong emphasis on continuous learning and growth. - **Diversity and inclusion**: Intentionally woven into team building, customer service, and product creation. ## Sources 1. [klaviyo.com/careers](https://www.klaviyo.com/careers) 2. [klaviyo.com/about](https://www.klaviyo.com/about) 3. [klaviyo.com](https://www.klaviyo.com/) 4. [indeed.com/cmp/Klaviyo/about](https://www.indeed.com/cmp/Klaviyo/about) 5. 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