---
title: 'AI Engineer, Agent Analytics & Optimization (DPI) at Conviva'
canonical: 'https://feeny.ai/job/ai-engineer-agent-analytics-optimization-dpi-conviva-foster-city-1xpgmpxk06th'
type: 'job'
last_seen: '2026-09-09'
---

# AI Engineer, Agent Analytics & Optimization (DPI) at Conviva

- **Company:** Conviva
- **Location:** Foster City, CA
- **Posted:** 2026-07-07
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.conviva.ai/careers/job/7797049003?gh_jid=7797049003

## Job description

Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.

Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.

The Opportunity

AI agents are becoming a new digital surface alongside mobile and web. This role builds the systems that let AI agents understand, query, and act on Conviva's behavioral data — MCP servers, agentic workflows, and the AI connectors that tie the platform into any client or downstream system.

This is a builder role end-to-end: design and ship agentic systems from tool interface through deployment, observability, and iteration — working closely with product and customers. This is not a research role, and it is not prompt engineering; the team builds production systems that use AI to solve real problems at scale.

How This Role Fits

This is an engineering role, distinct from Conviva's Product Builder roles on the same team:

- Product Builders validate direction through customer discovery and prototypes — deciding what agent analytics should become.

- This role turns that direction into production-grade systems that run reliably at scale — owning the build and the runtime, not the roadmap.

What Success Will Look Like:

Build & Ship

- Design and build MCP servers that expose Conviva's data and analytics as discoverable, reliable tools for AI agents, with proper auth, scoping, and access controls

- Architect and ship agentic workflows: multi-step reasoning, tool use, orchestration patterns, and human-in-the-loop where needed

- Develop AI connectors integrating Conviva's intelligence with external agents, clients, and downstream systems

- Own the full lifecycle — API/tool design, deployment, monitoring, production hardening

Reliability & Iteration

- Use evals to validate agent behavior before shipping, catch regressions, and debug production divergence

- Build observability and tracing to make agent behavior inspectable and auditable

- Tune for latency, cost, and reliability as models and data drift

Execution & Collaboration

- Partner with Product Builders, design, and customers to ship working software (not prototypes)

- Build internal SDKs, reusable patterns, and shared context that raise the floor for the whole team

- Stay close to the fast-moving MCP/agent ecosystem and bring back what's relevant

Who You Are and What You've Done:

- 3–7+ years of software engineering experience, with production systems shipped end-to-end

- Strong Python backend fundamentals; comfortable owning services from design through deployment (fullstack a plus)

- Hands-on experience building and operating LLM-powered agents in production — with concrete stories of what broke, how you fixed it, and what you'd do differently

- Practical familiarity with agentic patterns: tool use, structured outputs, prompt chaining, multi-agent coordination, and knowing when a deterministic workflow is the right call

- Experience designing/building MCP servers or equivalent tool-use / AI connector integrations

- Have used evals to validate and debug agent behavior

- Comfortable with cloud deployment (GCP/AWS), containerized services, and async Python

- Strong product instinct — thinks about what users actually need and pushes back when a spec doesn't add up

Bonus Points

- Experience with agentic frameworks (LangGraph, Anthropic SDK, Pydantic-AI, CrewAI, or similar)

- Agent observability/tracing (Langfuse, LangSmith, OpenTelemetry, or homegrown)

- Background in digital experience analytics, observability, or APM

- Familiarity with agent evaluation or LLM-ops tooling

- Published writing, talks, or open-source work at the intersection of engineering and AI

## What We Offer

- A front-row seat to a category being created in real time — agent analytics is where web analytics was in 2005

- A team that values builders — we use AI every day to move faster, not just talk about it

- A hybrid role shaping both the "what" and the "how" — strategy meets craft

- Competitive compensation, equity, and benefits

The expected salary range for this full-time position is $180,000–$250,000 + equity + benefits. Actual level and compensation are determined by qualifications, professional background, and relevant experience.

To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit [www.conviva.ai.](https://www.conviva.ai/)

## About Conviva

## Company Overview
- **One-liner**: Conviva is a consumer-perspective analytics platform for the agentic era, using full-census client-side telemetry to provide real-time insights into digital experiences across apps, websites, and AI agents.
- **Entity Type**: Private (Privately Held) — $110M total funding across 7 rounds
- **Headquarters**: Foster City, California, United States
- **Founded**: 2006
- **Founders**: Dr. Hui Zhang, Dr. Ion Stoica, Aditya Ganjam, Jibin Zhan

## Core Business
- **Primary industry**: Digital Experience Monitoring (DEM), analytics, and software development
- **Target customers**: B2B — streaming platforms, media companies, and any organization running consumer-facing digital products (apps, websites, AI agents)
- **Mission**: "Reimagining consumer-perspective analytics" — turning every digital interaction into outcome-based intelligence that reveals how experiences truly perform and drive results

## Products & Services
- **Conviva Platform (Consumer-Perspective Analytics)**: A SaaS analytics platform that ingests full-census client-side telemetry (sensors on 99% of devices) and uses a patented stateful analytics engine to continuously analyze every session and conversation. It exposes behavioral patterns, connects them to business outcomes, and surfaces opportunities for improvement in real time. Supports apps, websites, and AI agents.
- **Digital Product Insights**: A new offering built for the agentic era, providing experience analytics for apps, websites, and AI agents — measuring outcomes, friction, and risk once AI is deployed in production.
- **Time-State Data Platform**: Conviva’s underlying data platform that enables explainable, real-time analysis of complex systems (originally built for video QoE, now extended to agentic AI).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding of **$110M** (as of latest round)
- **Notable Investors/Partners**: Foundation Capital, Kalaari Capital, Notable Capital; also backed by multiple venture rounds and corporate investors. Partners include major streaming platforms (Fox, Peacock).
- **Growth Signals**:
  - 267 employees (+4.8% YoY) operating across 12 countries including India, China, UK, Spain, Brazil
  - Named a **Leader in Digital Analytics by G2 Winter 2026**
  - Recognized as a **Visionary in the 2025 Gartner® Magic Quadrant™ for Digital Experience Monitoring**
  - Processes **5 trillion+ events/day** with **12 billion+ metric computations/minute**
  - 7 billion+ sensors deployed on devices

## Competitive Advantages
- **Full-census, client-side telemetry** (not sampling) — every interaction is captured, providing a complete view of consumer experience
- **Patented stateful analytics engine** that connects behavioral patterns to outcomes in real time
- **Unmatched scale**: 99% sensor coverage on devices, handling trillions of events daily
- **Agentic AI readiness**: Extending its analytics to measure the behavior, efficiency, and failure modes of AI agents in production — a frontier few competitors address
- **Industry-first achievement**: Only intelligence layer that links consumer engagement patterns to business outcomes at any scale

## Strategic Focus
- **Expanding from video experience analytics into agent experience analytics** — measuring how effectively AI agents reach outcomes, how much friction they introduce, and where breakdowns occur across real customer interactions
- **Reducing data warehouse costs** by providing actionable intelligence that lowers the need for massive raw data storage
- **Improving MTTD (Mean Time to Detection)** and overall customer satisfaction for digital products

## Why Work Here
- **Culture highlights**: Values include "growth mindset," "ownership & urgency," "curiosity & desire to learn," "positive energy & intent," "eagerness to understand & solve customer problems," and "instinct to act & help." Emphasis on collaboration, accountability, and innovation.
- **Remote/hybrid/office policy**: Offices in **Silicon Valley (Foster City, CA)**, **Bengaluru, India**, and **Beijing, China**. The Bengaluru office features a "work-from-anywhere atmosphere" with active communal spaces and quiet zones; the Foster City HQ is an open workspace with sweeping views. Not explicitly remote-first, but flexible work environment is described.
- **Notable perks**:
  - Daily catered lunches, snacks, and beverages
  - Gym & shower facilities, bike storage, outdoor courtyard
  - EV charging stations
  - Shuttle service to Hillsdale Caltrain Station (Foster City)
  - Health insurance, wellness programs, retirement plans (varies by region)
  - Career coaching, internal leadership development, funding for personal/professional development
  - Corporate social responsibility: volunteer time off, donation matching
  - Inclusivity & belonging initiatives, cultural celebrations
- **Engineering culture**: Innovation-driven, working on big data streaming, real-time analytics, and AI agent measurement. Teams are technical (146 people in technical roles), with alumni going to Google, Amazon, Apple, Roku, etc. Talent sourced from top tech companies (Amazon, Google, New Relic, Akamai).

## Sources
1. [conviva.ai](https://www.conviva.ai/)
2. [conviva.ai/careers](https://www.conviva.ai/careers/)
3. [conviva.ai/conviva-leadership](https://www.conviva.ai/conviva-leadership/)
4. [linkedin.com/company/conviva](https://www.linkedin.com/company/conviva)
5. [conviva.ai/job-listings](https://www.conviva.ai/job-listings/)

## Other roles at Conviva

- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-conviva-foster-city-bks8s50ch8sz) — Foster City, CA
- [IT Manager](https://feeny.ai/job/it-manager-conviva-foster-city-kgzkx8ty806a) — Foster City, CA
- [Staff Software Engineer — Tech Lead, Backend](https://feeny.ai/job/staff-software-engineer-tech-lead-backend-conviva-beijing-56h1zft46fjq) — Beijing, China
- [Senior Data Scientist](https://feeny.ai/job/senior-data-scientist-conviva-foster-city-d2z8vr7xh2p2) — Foster City, CA
- [Principal Product Builder, Agent Analytics & Optimization](https://feeny.ai/job/principal-product-builder-agent-analytics-optimization-conviva-foster-city-t4gzh8kg776x) — Foster City, CA
- [Product Manager, Agent Analytics and Optimization](https://feeny.ai/job/product-manager-agent-analytics-and-optimization-conviva-foster-city-qmyveck5xfc8) — Foster City, CA