---
title: 'AI Engineer at GovWorx'
canonical: 'https://feeny.ai/job/ai-engineer-govworx-united-states-y9p6ccq9tb9c'
type: 'job'
last_seen: '2026-09-15'
---

# AI Engineer at GovWorx

- **Company:** GovWorx
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/govworx/7bad3c33-9ad1-45e3-bf15-4c2de306e671

## Job description

AI Engineer Location: Remote (Hybrid opportunity if live in Denver, CO) Type: Full-Time Clearance: Must pass FBI fingerprint and background check in multiple states (U.S. Citizenship is strongly preferred)

## About GovWorx

GovWorx is helping public safety rise to today's greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers across the country by automating quality assurance, training, and real-time call evaluation—allowing agencies to strengthen their teams and better serve their communities. or the one you already have.

Position Overview We're looking for an experienced AI Engineer to help build and improve the next generation of AI systems used by public safety agencies across the country. This role sits at the intersection of AI engineering, prompt engineering, and data science. You'll own the evaluation and continuous improvement of production AI systems, developing automated evaluation pipelines, designing prompt experiments, analyzing model performance, and building tooling that enables rapid iteration. You'll work closely with data scientists, data engineers, and product managers to ensure our AI systems remain accurate, reliable, and trustworthy in real-world public safety environments.

## Key Responsibilities

- Design, build, and maintain automated AI evaluation pipelines for production LLM applications
- Develop prompt engineering strategies and iterate on prompts and compare LLMs using quantitative evaluation methods
- Build offline evaluation datasets and regression testing frameworks to measure AI performance over time
- Analyze production AI behavior using Python, SQL, and statistical techniques to identify opportunities for improvement
- Design experiments, A/B tests, and benchmarking methodologies for evaluating prompt and model changes
- Develop dashboards and reporting that communicate AI quality, reliability, and performance metrics
- Partner with engineering and product teams to safely deploy and monitor improvements to production AI systems
- Investigate model failures through detailed error analysis and recommend improvements to prompts, evaluation datasets, and workflows
- Help establish best practices for Responsible AI, evaluation methodologies, and continuous model improvement

## Qualifications

Must-Haves

- Must pass FBI fingerprint and background check in multiple states (U.S. Citizenship is strongly preferred)
- 3+ years of experience in software engineering, machine learning, data science, or a related technical field
- Experience designing evaluation metrics and interpreting AI model performance
- Understanding of statistical methods including hypothesis testing and experiment design
- Strong Python development experience
- Strong SQL skills with experience analyzing large datasets
- Experience building or supporting production LLM or Generative AI applications
- Experience with prompt engineering and systematic prompt evaluation

## Nice to Have

- Experience using AI evaluation or observability platforms such as Langfuse, LangSmith, MLflow, or Label Studio
- Experience with AWS services such as Bedrock, Lambda, S3, Glue, or SageMaker
- Experience building dashboards using Tableau, Sisense, Power BI, or similar tools
- Knowledge of Responsible AI principles and evaluation methodologies

Why Join GovWorx?

- Help build AI systems that directly support first responders and emergency communications professionals
- Own AI quality, evaluation, and continuous improvement for production applications
- Work on cutting-edge LLM technologies and help shape the future of Responsible AI
- Collaborate with a high-performing team across AI, engineering, product, and data science
- Solve technically challenging problems with real-world impact on public safety
- Influence AI strategy and evaluation practices across a growing technology company

## About GovWorx

## Company Overview
- **One-liner**: GovWorx provides AI-powered solutions for 9‑1‑1 emergency communications centers (ECCs) to hire, train, coach, and retain telecommunicators through a unified workforce management platform.
- **Entity Type**: Private (total funding $8.9M, 1 prior round)
- **Headquarters**: Denver, Colorado, USA
- **Founded**: 2023 (some sources list 2024)
- **Founders**: Alex Montgomery and Scott MacDonald

## Core Business
- **Primary industry**: Public safety technology / emergency communications
- **Target customers**: Government emergency communications centers (ECCs) of all sizes (1–275+ telecommunicators) – B2G
- **Mission**: “To strengthen those who serve” – elevate the impact of all responders by combining responsible AI with human expertise

## Products & Services
- **CommsCoach ASSIST**: Real‑time call guidance with adaptive questioning that evolves during a 9‑1‑1 call, helping telecommunicators stay policy‑aligned and confident.
- **CommsCoach HIRE**: AI‑driven, research‑based pre‑hire assessments and simulations that measure core skills, competencies, and stress/trauma resilience for unbiased candidate evaluation.
- **CommsCoach TRAIN**: Unified enablement platform with realistic AI‑driven call & radio simulations, microlearning library, phased training paths, and continuous skill tracking from pre‑hire through on‑the‑floor performance.
- **CommsCoach QA**: AI‑driven quality assurance that evaluates every eligible call and radio transmission, replacing manual reviews with standards‑based scoring and coaching insights.
- **GovWorx 911 Workforce Management Platform**: Integrates all CommsCoach modules to support the entire telecommunicator career cycle (hire, train, coach, retain).

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding $8.9M (single disclosed round)
- **Notable Investors/Partners**: Not explicitly named; 400+ partner customers (including Salt Lake Valley Emergency Communications Center)
- **Growth Signals**:
  - 75 employees (+206.9% year‑over‑year, +60 people)
  - Operates in 5 countries (USA, Brazil, Argentina, Canada, Saudi Arabia)
  - Processes over 1.2M evaluations per month, 15M+ audio files transcribed, 8M+ simulations monthly
  - Trusted by centers ranging from 1 to 275+ telecommunicators
  - Customer case study: SLVECC cut candidate evaluation time in half and improved retention by 15%

## Competitive Advantages
- **Domain expertise built by practitioners**: Founders and team include former first responders and public safety technology veterans with 20+ years of experience (Motorola, TriTech, PowerDMS).
- **AI that focuses on people, not just operations**: Unlike many tech solutions that target operational efficiency, GovWorx specifically addresses staffing shortages, burnout, and retention – the human side of emergency communications.
- **Policy‑driven, responsible AI**: Adaptive questioning and scoring are aligned with each center’s policies and standards, ensuring compliance and fairness.
- **End‑to‑end platform**: Covers the entire telecommunicator lifecycle (hire, train, QA, coach, retain) in one unified system, replacing fragmented manual processes.

## Strategic Focus
- **Current priorities**: Solving the staffing crisis in 9‑1‑1 centers by helping agencies hire smarter, train faster, coach better, and retain longer. Expanding globally (already in 5 countries) and deepening AI capabilities for real‑time guidance and translation.
- **Growth direction**: Continue scaling the partner network (400+ centers) and developing new AI features that reduce routine burden on telecommunicators while improving response quality.

## Why Work Here
- **Fully remote, U.S.‑based company**: Open to candidates in any U.S. state (Colorado preferred but not required); also hiring in LATAM (e.g., Fullstack Engineer - LATAM).
- **Mission‑driven culture**: Team united by dedication to public safety professionals; values include respect, security, and honoring the courage of first responders.
- **Engineering culture**: Build responsible AI for a critical societal function; work on real‑time call guidance, speech processing, and large‑scale simulation systems.
- **Perks**: Remote workspace; not explicitly detailed but emphasis on flexibility and impact.
- **Current openings** (as of mid‑2025): Staff Engineer, Fullstack Engineer (US & LATAM), System Operations Engineer, QA Engineer (LATAM), Technical Implementation Specialist, Onboarding Consultant.

## Sources
1. [govworx.ai](https://www.govworx.ai/)
2. [govworx.ai/about](https://www.govworx.ai/about)
3. [govworx.ai/careers](https://www.govworx.ai/careers)
4. [builtin.com](https://builtin.com/company/govworx)
5. [linkedin.com](https://www.linkedin.com/company/govworx)
6. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/govworx)

## Other roles at GovWorx

- [Information Security Analyst](https://feeny.ai/job/information-security-analyst-govworx-united-states-8hb4qb2wj29x) — United States
- [Technical Implementation Specialist](https://feeny.ai/job/technical-implementation-specialist-govworx-united-states-efx0r3xed3hk) — United States
- [Product Manager](https://feeny.ai/job/product-manager-govworx-united-states-t7cgvvxe8n2t) — United States
- [Product Manager  - HIRE](https://feeny.ai/job/product-manager-hire-govworx-united-states-fckjr5rhq65x) — United States
- [Director of Customer Success](https://feeny.ai/job/director-of-customer-success-govworx-united-states-ankrrk9mgeq3) — United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-govworx-united-states-hn1xjbnmkw6k) — United States
- [Account Executive](https://feeny.ai/job/account-executive-govworx-united-states-dc0d44rhk65a) — United States
- [Fullstack Engineer - LATAM](https://feeny.ai/job/fullstack-engineer-latam-govworx-latin-america-4sjs2mv3p367) — Latin America
- [QA Engineer - LATAM](https://feeny.ai/job/qa-engineer-latam-govworx-latin-america-w5kb7zg5nrej) — Latin America
- [Fullstack Engineer - US](https://feeny.ai/job/fullstack-engineer-us-govworx-united-states-sep7ar49trqh) — United States