---
title: 'AI Engineer (London) at Edra'
canonical: 'https://feeny.ai/job/ai-engineer-london-edra-london-rmn55wm092xc'
type: 'job'
last_seen: '2026-09-05'
---

# AI Engineer (London) at Edra

- **Company:** Edra
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-11-14
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/edra/c49b8111-b17a-4980-853e-7c424f4a5bf0

## Job description

## ABOUT EDRA

Edra is solving one of the hardest problems in enterprise AI: AI models are generic but company processes are specific. We build AI agents that learn how processes actually run, and then run their operations.

We're a Series A startup, backed by Sequoia and other leading VC firms, led by Co-Founders who created and led Forward Deployed AI Engineering at Palantir, and we're growing our team in New York and London. We're a deeply technical team of engineers, AI researchers, and strategists with a high bar for talent and a shared belief that exceptional people are the foundation of everything great we'll build.

## THE ROLE

We're building a learning system that teaches AI agents how enterprises actually work. Our system ingests knowledge bases, conversations, tickets, and system logs, then produces written instructions that agents can execute–with confidence scoring to know when to automate and when to seek human input.

We're looking for AI Engineers who have built complex, production LLM-based systems. Whether you've scaled LLM workflows handling millions of requests, built multi-agent systems in production, or designed evaluation frameworks for enterprise deployments, we want people who bring intensity and self-direction to their craft.

You’ll spend most of your time advancing our core learning library and building the harness that powers our platform’s agents across all customers. The work spans continuous learning systems, agentic features, human-in-the-loop feedback loops, and agent orchestration.

## WHAT YOU'LL DO

- Build and extend our core context-learning library, turning customer-informed problems into reusable platform capabilities.
- Design and implement LLM-powered systems and agentic workflows from concept to production
- Build agentic features for knowledge management–think agents that can edit, update, and maintain large knowledge bases autonomously
- Build reliability and confidence systems–evaluation frameworks, confidence scoring, and logic for when to automate vs. when to escalate to a human
- Architect async, scalable systems that handle complex AI orchestration
- Contribute to the direction of our AI strategy and product capabilities

## WHAT WE’RE LOOKING FOR

- You've built complex, production LLM-based systems with real depth–something with multiple layers of engineering decisions you can walk through in detail
- You've shipped something meaningful to production and can explain how it evolved
- You're excited by open-ended problems where the solution might not exist yet
- You have experience with (or strong interest in) how systems learn and improve over time: human-in-the-loop feedback, prompt optimization and context engineering
- You have experience building agents and autonomous systems
- You can navigate between research papers and production code with equal comfort
- You're a strong communicator who can clearly explain your work to teammates and customers
- You have 3+ years of professional experience

Don’t meet all of the above traits? We’d still love to hear from you. We’re looking for exceptional people with unique skills and interests, and we know that great people have different backgrounds and skillsets.

## LEARN MORE ABOUT EDRA

- Watch our Series A announcement video https://www.linkedin.com/posts/eugen-alpeza_at-palantir-yannis-and-i-spent-years-doing-activity-7440038397383032832-Di8f?utm_source=share&utm_medium=member_desktop&rcm=ACoAABJB3z0BkalWJ3s4sVxB7Gz6TE_b-i8IMto
- Read our blog post from our launch https://www.linkedin.com/pulse/edra-out-stealth-edra-ai-wecqe/
- Learn more about what we're building https://x.com/edra_ai/status/2034268633308742073

## COMPENSATION & BENEFITS

Edra offers generous compensation and benefits in both New York & London:

- Competitive base salary & meaningful equity
- Top tier health, dental, & vision plans:
- Top plans with 100% premium coverage in the US (and a One Medical membership)
- Private medical & dental coverage in the UK
- Flexible paid time off
- Lunch provided in office most days, snacks & drinks too
- A stipend to set up your workspace

## A FEW DETAILS

We work together in person five days a week from our offices in the West Village (New York) and Holborn (London).

Edra is an equal opportunity employer and we encourage applications from individuals of all backgrounds. Edra does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other legally protected characteristic.

## About Edra

## Company Overview
- **One-liner**: Edra builds AI agents that automatically reverse-engineer how a business operates from its existing systems (tickets, logs, messages) and turns that into executable knowledge to automate complex, company-specific workflows.
- **Entity Type**: Private – Series A (backed by Sequoia Capital, 8VC, A*, HubSpot Ventures)
- **Headquarters**: New York, New York, USA
- **Founded**: 2024
- **Founders**: Eugen Alpeza (CEO & Co-Founder), Yannis Karamanlakis (Co-Founder & CTO)

## Core Business
- **Primary industry**: Enterprise AI / AI Agents for IT Service Management (ITSM) and Technical Support
- **Target customers**: B2B – mid-market to enterprise teams using tools like ServiceNow, Jira, Zendesk, Salesforce, and Outlook.
- **Mission/purpose**: “Your AI is only as good as the instructions you give it. Edra turns data you already have into knowledge AI can execute.” – Focused on making AI agents reliable and grounded in how teams actually operate.

## Products & Services
- **Edra AI Agents**: AI agents that learn a company’s specific processes from historical tickets, logs, and messages, then execute workflows transparently. Supports IT service management, technical support, and other operational domains.
- **Zero‑Setup Discovery**: Connects to existing systems (ServiceNow, Jira, Zendesk, Salesforce, Outlook) and within one week produces a clear view of processes ready for automation.
- **Executable Knowledge Library**: Converts discovered processes into structured, white‑box instructions that AI agents can act on – no interviews or workshops needed.

## Market Standing
- **Valuation / Funding**: Not disclosed directly. Total funding reported as **$23.8M** (per LinkedIn) or **$30M+** (per company announcement including earlier seed). Series A led by Sequoia Capital in March 2026; seed round led by A* and 8VC.
- **Key Metric**: 18 employees (as of early 2026) with **+340% YoY headcount growth**.
- **Notable Investors/Partners**: Sequoia Capital (lead Series A), 8VC, A*, HubSpot Ventures. Customers include ASOS and HubSpot (HubSpot’s AI assistant runs on Edra‑managed knowledge).
- **Growth Signals**: 
  - Expanded IT knowledge base coverage for ASOS from 30% to 90%.
  - Active job postings: 15 open roles across AI Engineering, Software Engineering, Strategy & Operations, Recruiting.
  - Rapid employee growth (+340% YoY) and strong LinkedIn following (4,784 followers).

## Competitive Advantages
- **Reverse‑engineering approach**: Instead of requiring manual process mapping, Edra learns automatically from existing data sources – reducing setup friction dramatically.
- **White‑box executable knowledge**: AI agents act on transparent, auditable instructions, not black‑box models, increasing trust and reliability in enterprise environments.
- **Deep integrations**: Works with the most common enterprise systems (ServiceNow, Jira, Zendesk, Salesforce, Outlook) out‑of‑the‑box.

## Strategic Focus
- Current priorities include expanding AI agent capabilities beyond IT service management into adjacent domains (technical support, customer operations).
- Scaling the team in New York and London, with a heavy emphasis on AI Engineering and Software Engineering talent.
- Building on early enterprise wins (ASOS, HubSpot) to broaden customer base.

## Why Work Here
- **Team & culture**: “Deeply technical team of engineers, AI researchers, and strategists” with a high bar for talent. Hybrid work model (combination of remote and on‑site) – offices in New York (HQ) and London.
- **Growth stage**: Series A startup with strong founding team and top‑tier investors – opportunity to shape product and culture early.
- **Impact**: Work at the forefront of applied AI, building agents that automate real‑world business processes for global brands.
- **Perks**: Not explicitly detailed, but typical startup benefits (equity, flexible time off) are implied. Active hiring across multiple engineering disciplines.

## Sources
1. [edra.ai – Company website](https://edra.ai/)
2. [edra.ai – Careers page](https://edra.ai/careers)
3. [LinkedIn – Edra company page](https://www.linkedin.com/company/edra-ai)
4. [Built In – Edra company profile & job listings](https://builtin.com/company/edra)
5. [Ashby – Edra job board](https://jobs.ashbyhq.com/edra)

## Other roles at Edra

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- [AI Engineer (New York)](https://feeny.ai/job/ai-engineer-new-york-edra-new-york-w0y373ez0des) — New York, NY
- [Founding Content Strategist](https://feeny.ai/job/founding-content-strategist-edra-new-york-dfx9tbq4rx85) — New York, NY
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- [Forward Deployed AI Engineer (London)](https://feeny.ai/job/forward-deployed-ai-engineer-london-edra-london-5acg6r37yk48) — London, United Kingdom
- [Forward Deployed AI Engineer (New York)](https://feeny.ai/job/forward-deployed-ai-engineer-new-york-edra-new-york-sk5r1wrdzh3k) — New York, NY