--- title: 'AI Engineer at Standard Template Labs' canonical: 'https://feeny.ai/job/ai-engineer-standard-template-labs-new-york-34wxnps3h426' type: 'job' last_seen: '2026-09-05' --- # AI Engineer at Standard Template Labs - **Company:** Standard Template Labs - **Location:** New York, NY - **Employment:** full-time - **Work type:** onsite - **Posted:** 2025-09-16 - **Last confirmed live:** 2026-09-05 - **Apply:** https://jobs.ashbyhq.com/st-labs/37b019c5-8233-42f8-bde9-fba2d322b5a1 ## Job description Standard Template Labs is an AI-native, seed stage startup reimagining the future of IT Service and Configuration Management. Backed by leading investors, we're leveraging AI, graph-based architecture, and exceptional design to transform how enterprises manage and engage with their technology ecosystems. ## About the Role Our team is currently seeking AI Engineers that will design, build, and deploy machine learning systems that form the intelligence layer of our ITSM platform. You will work on problems such as natural language understanding of IT tickets, dynamic knowledge extraction, intelligent workflow automation, and predictive insights from complex IT infrastructure data. This is a hands-on engineering role with the opportunity to define the AI foundation of a company from day one. ## Responsibilities - Research, prototype, and productionize machine learning models for ITSM use cases (ticket triage, incident prediction, workflow recommendations, CMDB inference). - Build scalable training and inference pipelines that integrate seamlessly into the core platform. - Experiment with LLMs, embeddings, and retrieval-augmented generation (RAG) for IT knowledge and workflow automation. - Partner with engineers and product managers to define AI-first features that differentiate our platform. - Evaluate performance, optimize models, and ensure reliability, scalability, and cost-efficiency of AI systems. - Stay current with advances in machine learning, LLMs, and AI infrastructure, and apply them pragmatically. ## Qualifications - Bachelor’s or Master’s in Computer Science, AI/ML, or related field; PhD is a plus. - Strong software engineering fundamentals (Python preferred) and experience with ML frameworks such as PyTorch or TensorFlow. - Experience with one or more of: natural language processing (NLP), large language models (LLMs), information retrieval, graph ML, or time-series forecasting. - Understanding of modern MLOps practices: model versioning, deployment, monitoring, and lifecycle management. - Comfort working in a fast-paced startup environment with end-to-end ownership. - Bonus: experience applying AI in enterprise software or ITSM contexts. ## What We Offer - Build foundational product features for an AI-first enterprise platform - The opportunity to take ownership of critical systems that scale to millions of users - A culture that values craftsmanship, autonomy, and technical excellence - Competitive compensation, equity, and benefits package - Work from our Flatiron District, Manhattan office, where you’ll be side-by-side with the founding team in a supportive, collaborative setting. Our team works on-site five days a week, growing and building together, and the location is easy to reach with plenty of public transportation options. As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. The reasonably estimated yearly salary for this role at is: $160,000—$230,000 USD. ## About Standard Template Labs ## Core Business - **Primary industry**: Enterprise IT Service Management (ITSM), AI-powered operations - **Target customers**: B2B – IT operations, HR/people ops, engineering teams at mid-market and enterprise organizations - **Mission or purpose**: Reinvent IT service management from the ground up – modern, efficient, and built for the way companies work today, without legacy baggage. ## Products & Services - **Self-Service**: AI agents that resolve employee requests (password resets, access requests, device issues) through natural conversation, enforcing policy and provisioning automatically. - **Operator Intelligence**: Enriches incoming tickets with live context, clusters them by root cause, and suggests automations so one fix resolves hundreds of incidents. - **Axiom™**: A real-time, self-maintaining graph of every person, device, app, and infrastructure relationship. Enables impact analysis, blast radius mapping, and dependency tracing without manual CMDB. - **Workflow Engine**: AI generates auditable, version-controlled code for workflows; deterministic execution with human-in-the-loop escalation and policy guardrails. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Total Funding – not disclosed; backed by prominent investors (see below) - **Notable Investors/Partners**: Board Director **Matt Jacobson** (General Partner at ICONIQ Capital, board member of Datadog, GitLab, etc.); other investors include Murat Bicer (likely from ICONIQ). Partners: 100+ integrations with identity providers, ticketing systems, cloud infrastructure, and communication tools. - **Growth Signals**: Founded in 2025, already 25 total employees (15 product+tech), 16 open roles as of mid-2025. In-office 5 days a week in Midtown Manhattan, indicating rapid team scaling. ## Competitive Advantages - **AI-native architecture** – built from scratch for the AI era, not bolted onto legacy systems. - **Live graph (Axiom)** – reasons over real-time relationships, not stale snapshots, enabling accurate root cause and impact analysis. - **Deterministic execution** – every action is auditable, versioned, and reproducible; no black-box magic. - **Self-maintaining** – integrations adapt when APIs change; no manual CMDB. - **Policy guardrails** – natural language policies that AI interprets directly, ensuring compliance. ## Strategic Focus - **Current priorities**: Building the platform modules (self-service, operator intelligence, Axiom) and expanding integration ecosystem. Hiring aggressively across engineering, product, and operations to accelerate product development and go-to-market. - **Direction for growth**: Displacing legacy ITSM tools (ServiceNow, etc.) with a modern, AI-driven alternative that reduces ticket volume and automates complex workflows. ## Why Work Here - **Culture highlights**: High ownership, low process – ship meaningful work every week. Technical depth (graph databases, LLM orchestration, self-healing integrations). Real impact on a massive, broken market. - **Remote/hybrid/office policy**: On-site only – work from Midtown Manhattan office alongside the founding team, five days a week. Collaborative, focused environment. - **Notable perks**: Offers company equity; Unlimited PTO policy; healthcare benefits. Early-stage startup with strong backing – opportunity to grow with the company. ## Sources 1. [stlabs.com](https://stlabs.com) 2. [stlabs.com/about](https://stlabs.com/about) 3. [stlabs.com/careers](https://stlabs.com/careers) 4. [builtin.com/company/standard-template-labs-0](https://builtin.com/company/standard-template-labs-0) 5. [jobs.ashbyhq.com/st-labs](https://jobs.ashbyhq.com/st-labs) ## Other roles at Standard Template Labs - [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-standard-template-labs-new-york-xnyj81m267pk) — New York, NY - [Mid-Market Account Executive](https://feeny.ai/job/mid-market-account-executive-standard-template-labs-new-york-dzhdn48b5df3) — New York, NY - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-standard-template-labs-new-york-tyc6n372mpy0) — New York, NY - [Sr. Software Engineer - Workflows](https://feeny.ai/job/sr-software-engineer-workflows-standard-template-labs-new-york-eqrjtx2nggph) — New York, NY - [Sr. Platform Software Engineer](https://feeny.ai/job/sr-platform-software-engineer-standard-template-labs-new-york-041tkzx99ryb) — New York, NY - [Sr. Front-End Engineer](https://feeny.ai/job/sr-front-end-engineer-standard-template-labs-new-york-4g1mwf56x9b9) — New York, NY - [Sr. Software Engineer](https://feeny.ai/job/sr-software-engineer-standard-template-labs-new-york-zvy01v20n3y2) — New York, NY - [Front-End Engineer](https://feeny.ai/job/front-end-engineer-standard-template-labs-new-york-fmgxqe606jmp) — New York, NY - [Sr. Software Engineer – Infrastructure](https://feeny.ai/job/sr-software-engineer-infrastructure-standard-template-labs-new-york-ffdfrv59mk54) — New York, NY - [Principal Software Engineer](https://feeny.ai/job/principal-software-engineer-standard-template-labs-new-york-3t2zcy5rjmc2) — New York, NY