---
title: 'AI Engineering Manager at Five9'
canonical: 'https://feeny.ai/job/ai-engineering-manager-five9-bengaluru-fmkm9asnqdst'
type: 'job'
last_seen: '2026-09-10'
---

# AI Engineering Manager at Five9

- **Company:** Five9
- **Location:** Bengaluru, India
- **Work type:** hybrid
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-10
- **Apply:** https://www.five9.com/about/careers/job-detail?gh_jid=6148193004

## Job description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

AI Engineering Manager

## ABOUT THE ROLE

Five9 is a leading provider of cloud contact center software, bringing the power of Five9 AI and automation to organizations worldwide. The Enterprise-AI Team drives Five9's internal adoption of AI — turning emerging capability into real business outcomes across the company.

The AI Engineering Manager leads the team that builds and operates Five9's internal AI solutions — the AI Automation Engineers who build solutions and automations, and the AI Platform Engineers who build and run the platform underneath them. This is a hands-on role: at least 30% of your time is spent building, reviewing, and unblocking work alongside the team, primarily in Claude — Claude Code and the Claude API / agent tooling.

The rest is people leadership — managing performance, mentoring engineers, and guiding growth, while balancing delivery against the team's long-term technical health. You partner closely with the solutions architect on technical design, the program manager on roadmap and prioritization, and the enablement lead on adoption, so what the team builds ships, holds up in production, and reaches the people who need it.

## HOW YOU CONTRIBUTE

- Team leadership & people management — Lead, mentor, and develop the AI Automation and AI Platform Engineers; manage performance, run regular 1:1s, and guide career growth.
- Hands-on project work (30%+ of your time) — Personally build, review, and ship real project work alongside the team — solutions, automations, and platform tasks — primarily in Claude (Claude Code, the Claude API, and agent / MCP tooling).
- Technical excellence & standards — Drive best practices in Claude-based development, code review, and design quality; hold the team — and your own work — to the architect's standards.
- Delivery & roadmap execution — Partner with the program manager and business stakeholders to plan and sequence delivery; balance short-term commitments against long-term technical health.
- Cross-functional partnership — Work closely with the solutions architect on technical design, and with platform, security, and other engineering teams to keep the team's output integrated and secure.
- Quality, security & standards adherence — Ensure everything the team ships — including your own work — meets security, data-classification, and responsible-AI requirements.
- Coaching & growth — Support the team's professional growth through coaching, training, and knowledge-sharing; create real opportunities for skill development.
- Troubleshooting & unblocking — Get hands-on with complex technical problems — in Claude-driven builds and platform issues alike — and drive them to resolution.
- Continuous currency — Stay current on Claude and the broader AI-augmented engineering landscape so your own craft, and the team's, keep pace.

## SKILLS, COMPETENCIES & QUALIFICATIONS — REQUIRED

- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 8+ years in software or AI engineering, with 2+ years in a leadership role — including a track record of personally shipping production work, not only overseeing it.
- Demonstrated hands-on proficiency building with Claude — Claude Code and/or the Claude API / agent tooling — in a you-direct / AI-executes / you-verify working style.
- Hands-on cloud-native delivery fundamentals: Git, automated testing, CI / CD, and cloud deployment (Google Cloud preferred).
- Working fluency with the platform layer the team depends on: infrastructure-as-code (Terraform), containers / orchestration, and MLOps / LLMOps basics (model / agent serving, evaluation, versioning).
- Solid understanding of integration patterns, APIs, and data-management practices in cloud-deployed systems.
- Excellent communication skills, a strategic mindset, and the ability to collaborate across technical and business teams in a fast-paced environment.

## SKILLS, COMPETENCIES & QUALIFICATIONS — PREFERRED

- Experience with Google Cloud services and infrastructure-as-code / CI-CD delivery pipelines.
- Experience personally building AI / LLM-powered features, agents, or automations in Claude — not only directing others' builds.
- Contact center / CX technology exposure (Five9 or comparable).
- Experience partnering with product, design, or business stakeholders to shape a delivery roadmap.
- Prior experience standing up or scaling an engineering team's practices from an early stage.

## WHERE THIS ROLE SITS

- Primary focus: hands-on leadership of the AI engineering / builder team — At least 30% hands-on in the team's own project work — building and unblocking in Claude alongside the AI Automation Engineers and AI Platform Engineers — plus people leadership and delivery execution for both.
- Owns hands-on delivery, team leadership & people growth — Combines direct, in-Claude project execution with day-to-day people leadership for the builder team — coaching, performance management, and career growth.
- Reports to the Sr. Director; partners with the program manager — Coordinates roadmap and prioritization with the program manager; reports team outcomes up to the Sr. Director, Enterprise AI.

## KEY RELATIONSHIPS

Direct reports: the AI Automation Engineer(s) and AI Platform Engineer(s). Reports to: Sr. Director, Enterprise AI. Key partners: the Principal AI Solutions Architect (technical design) · the AI Program Manager (roadmap and prioritization) · the AI Enablement & Learning Lead (adoption) · information security and enterprise architecture. At least 30% of this role is hands-on in the team's own Claude-based project work, not purely oversight. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

## About Five9

## Company Overview
- **One-liner**: Five9 provides a leading cloud contact center platform (CCaaS) that enables organizations to deliver digital engagement, analytics, workforce optimization, and AI-powered customer experiences.
- **Entity Type**: Public (NASDAQ: FIVN)
- **Headquarters**: San Ramon, California, USA (with additional offices in San Francisco, Toronto, London, Munich, Porto, Madrid, São Paulo, and Mandaluyong City)
- **Founded**: 2001
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Cloud Contact Center as a Service (CCaaS), Customer Experience (CX) software, AI & Automation, Workforce Optimization
- **Target customers**: Enterprise, mid-market, and SMB organizations across all verticals (B2B/B2C)
- **Mission or purpose statement**: “Our vision is to make customer service a more human experience.” [five9.com](https://www.five9.com/about)

## Products & Services
- **Five9 Cloud Contact Center Platform**: Core omnichannel contact center solution (voice, email, chat, SMS, social) with intelligent routing and IVR.
- **Digital Engagement**: Integrated digital channels including SMS, web chat, email, and social messaging.
- **Five9 Analytics**: Real-time and historical reporting, speech analytics, and sentiment analysis to improve agent performance and customer outcomes.
- **Workforce Optimization (WFO)**: Workforce management, quality management, and recording (acquired Virtual Observer in 2021).
- **AI & Automation Suite**:
  - **Intelligent Virtual Agent (IVA)**: Conversational AI chatbot and voice bot for self-service (acquired Inference Solutions in 2021).
  - **Agent Assist 2.0**: AI-powered real-time agent guidance and summarization (using OpenAI).
  - **Voice AI Agents**: Generative AI agents for automated customer interactions.
- **Professional Services**: Implementation, integration, and consulting services.
- **Aceyus VUE**: Data and reporting integration platform (acquired in 2022).

## Market Standing
- **Valuation/Market Cap**: Publicly traded; specific metrics not provided in available sources.
- **Key Metric**: Over 3,000 customers worldwide; 350,000+ agents using the platform; 2,600+ employees; 1,450+ technology and channel partners. [five9.com](https://www.five9.com/about)
- **Notable Investors/Partners**: BT (expanded partnership for cloud adoption), MCM Telecom, XTT Mexico; partners include global SIs and technology vendors. Acquisitions: Acqueon, Aceyus VUE, Inference Solutions, Virtual Observer.
- **Growth Signals**: Named a Leader in the 2025 Gartner® Magic Quadrant™ for CCaaS (8th time); opened new European engineering hub in Porto, Portugal; expanded LATAM partnerships; introduced Agent Assist 2.0 with AI Summary; won Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about)

## Competitive Advantages
- **Cloud-native heritage**: Born in the cloud in 2001, with 20+ years of CCaaS experience.
- **Analyst recognition**: Consistently named a Leader in Gartner Magic Quadrant, Forrester Wave, IDC MarketScape, and Aragon Research Globe.
- **High customer satisfaction**: 86 Net Promoter Score (NPS) for professional services.
- **Comprehensive AI portfolio**: Integrated IVA, Agent Assist, and Voice AI Agents differentiate from competitors.
- **Scale and reliability**: Manages billions of call minutes annually across 2,600+ concurrent agent seats (average).

## Strategic Focus
- **AI-first innovation**: Continued investment in generative AI and conversational AI to automate and enhance customer interactions.
- **Global expansion**: Strengthening presence in LATAM (new partnerships), EMEA (engineering hub in Portugal), and APAC.
- **Platform depth**: Integrating acquisitions (Acqueon, Aceyus, Inference Solutions) to provide end-to-end CX and WFO capabilities.
- **Partner ecosystem**: Deepening relationships with systems integrators and telcos (e.g., BT) to accelerate cloud migration.

## Why Work Here
- **Culture**: Fast-paced, start-up-like environment with established enterprise customers; values include honesty, respect, inclusion, transparency, ownership, and customer focus. [five9.com](https://www.five9.com/about/careers)
- **Diversity & Inclusion**: Committed to a diverse and inclusive culture where employees are empowered and heard. [five9.com](https://www.five9.com/about/careers/jobs)
- **Remote/Hybrid Policy**: Not explicitly stated; offices in multiple locations suggest hybrid/office model.
- **Benefits** (US full-time): 100% employer-paid health insurance (choice of 4 medical plans), dental, vision, life/disability insurance, 401(k), FSA, employee assistance program, commuter discounts, company equity, accrued PTO + paid holidays, company events. [five9.com](https://www.five9.com/about/careers)
- **Recognition**: Received Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about)
- **Growth opportunities**: Internship program with impactful work and exposure to executives; career paths across development, customer success, sales, marketing, finance, and professional services.

## Sources
1. [Five9 About Page](https://www.five9.com/about)
2. [Five9 Careers Overview](https://www.five9.com/about/careers)
3. [Five9 Fact Sheet](https://www.five9.com/resources/five9-company-fact-sheet)
4. [Five9 Careers – Job Listings](https://www.five9.com/about/careers/jobs)

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