--- title: 'AI/ML Engineer — Agentic AI Systems at Kaseya Careers' canonical: 'https://feeny.ai/job/ai-ml-engineer-agentic-ai-systems-kaseya-careers-toronto-dpcma2emcb6g' type: 'job' last_seen: '2026-09-06' --- # AI/ML Engineer — Agentic AI Systems at Kaseya Careers - **Company:** Kaseya Careers - **Location:** Toronto, Canada - **Work type:** remote - **Posted:** 2026-08-25 - **Last confirmed live:** 2026-09-06 - **Apply:** https://www.kaseya.com/careers/jobs/id/6146942004/?gh_jid=6146942004 ## Job description ## About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by [Insight Partners](https://www.insightpartners.com?utm_source=chatgpt.com), a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. AI/ML Engineer — Agentic AI Systems Locations: Toronto Employment Type: Full-time Why Kaseya? Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a highimpact role. Join the Kaseya growth rocket ship and see how we are #ChangingLives! Job Summary We’re hiring AI/ML Engineers to build the intelligence layer of the Kaseya Intelligence Platform, an agentic AI runtime designed to automate IT operations for Managed Service Providers. This hands-on role combines applied machine learning, agent orchestration, behavioral anomaly detection, and production software engineering. You’ll build AI systems that interpret operational signals, coordinate actions across vendor platforms, and operate safely and predictably under real production conditions. Roles & Responsibilities - Build agentic AI workflows that interpret PSA and RMM signals, coordinate vendor API calls, and support automated decision-making across customer environments - Develop behavioral anomaly detection models using workflow activity, credential usage, tool-call sequences, and cross-platform interaction patterns - Implement detection signals for scope escalation, abnormal decision paths, unexpected tool usage, and output-volume anomalies - Build evaluation harnesses and benchmark pipelines to measure model and agent quality, latency, reliability, and safety - Translate relevant machine learning and systems research into tested production implementations - Contribute to OpenAPI-based connector generation and integration workflows across MSP, security, and IT management platforms - Integrate AI workloads with durable execution platforms to support retries, partial failures, recovery, and long-running workflows - Partner with Platform, Security, and Product teams to implement monitoring, fallbacks, permissions, guardrails, and auditability for AI-powered features Required Qualifications - Experience developing and operating production AI or machine learning systems using Python or a comparable programming language - Experience building LLM or agent workflows using LangChain, LlamaIndex, or a similar orchestration framework - Experience integrating Amazon Bedrock, OpenAI, Vertex AI, or another model provider into production applications - Experience building evaluation harnesses, benchmark pipelines, or automated tests for model or agent behaviour - Experience implementing techniques from machine learning or systems research in production software ## Preferred Qualifications - Experience with behavioral anomaly detection, time-series analysis, statistical baselining, or outlier detection - Experience building event-driven systems using Kafka or similar messaging technologies - Experience with Temporal or another durable workflow orchestration platform - Experience with ClickHouse or another columnar data store used for analytics workloads - Experience building API integrations, OpenAPI-based tooling, or connector-generation pipelines - Experience with workflow automation, enterprise security products, MSP tooling, or IT operations platforms ## Compensation Range The base salary range for this job is CAD $160,000 – $240,000 / year. An individual’s base pay depends on various factors including geographical location and review of experience, knowledge, skills, and abilities of the applicant. At Kaseya, certain roles are eligible for benefits and additional rewards. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. ## About Kaseya Careers ## Company Overview - **One-liner**: Kaseya is a global provider of unified IT management and cybersecurity software, serving managed service providers (MSPs) and small to medium-sized businesses (SMBs). - **Entity Type**: Private (privately held) - **Headquarters**: Miami, Florida, USA - **Founded**: 2000 - **Founders**: Not publicly available ## Core Business - **Primary industries**: IT management, cybersecurity - **Target customers**: B2B – managed service providers (MSPs), small to medium-sized businesses (SMBs), and enterprise IT departments - **Mission**: “To empower you to simplify and transform IT and cybersecurity management with innovative platform solutions.” ([kaseya.com](https://www.kaseya.com/company/)) ## Products & Services - **Kaseya 365**: Unified platform combining IT management, security, backup, and automation tools for MSPs and IT teams. - **IT Glue**: IT documentation and knowledge management platform. - **RapidFire Tools**: Network assessment and reporting tools. - **Spanning Cloud Apps**: Backup and recovery for SaaS applications (Office 365, G Suite, Salesforce). - **ID Agent / Graphus**: Dark web monitoring and phishing protection. - **RocketCyber**: Managed detection and response (MDR) platform. - **TruMethods**: Business coaching and operational best practices for MSPs. - **Unitrends**: Backup and disaster recovery solutions. All are delivered as SaaS or on-premise software, with over 40 products total. ## Market Standing - **Valuation**: Not publicly disclosed (private company) - **Key Metrics**: - Over 40,000 customers ([kaseya.com](https://www.kaseya.com/company/)) - Over 500,000 IT professionals use Kaseya products - 300 million devices managed globally - ~5,000 employees (as of 2025, per Built In) - **Notable Investors/Partners**: Not publicly listed in provided sources; company is privately held (backed by private equity). - **Growth Signals**: - Offices in more than 21 countries, with expansion in Bengaluru, Dublin, and other hubs. - Recognized as a “Great Place to Work” ([kaseya.com](https://www.kaseya.com/careers/)). - Continues to add products and acquire complementary technologies. ## Competitive Advantages - **Broad platform**: Over 40 integrated products covering IT management, security, backup, and documentation – a single-vendor solution for MSPs. - **Partner-first approach**: “Partner First Pledge” program shares risk with MSPs, building strong loyalty. - **Scale and reach**: Serving 40,000+ customers across 20+ countries with a large partner ecosystem. - **Innovation track record**: First-to-market with remote monitoring and management (RMM) in 2000, now a leader in unified IT and security. ## Strategic Focus - Accelerate adoption of the Kaseya 365 unified platform. - Expand cybersecurity capabilities (MDR, phishing, dark web monitoring). - Grow international presence, especially in India, Ireland, and Australia. - Hire aggressively across engineering, sales, customer success, and corporate functions to support rapid growth. ## Why Work Here - **Culture**: Described as “human-centered” and “culture-centered,” with a strong emphasis on growth and collaboration. The company often uses the “rocketship” metaphor to signal momentum. - **Work environment**: Hybrid and in-office options depending on role and location. Many roles are remote; some offices (Miami, Bangalore, Dublin) are in-office or hybrid. Built In lists both on-site and remote positions. - **Career development**: Structured interview process, take-home assessments for tech roles, and a software sales development program for career switchers. - **Global presence**: Opportunities to work in over 20 countries, with hubs in Miami, Dublin, Bangalore, Sydney, Vancouver, and more. - **Recognition**: Certified “Great Place to Work”; noted for positive workplace culture. ## Sources 1. [kaseya.com – Careers](https://www.kaseya.com/careers/) 2. [kaseya.com – About Kaseya](https://www.kaseya.com/company/) 3. 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