---
title: 'AI Operations Engineer at Pulley'
canonical: 'https://feeny.ai/job/ai-operations-engineer-pulley-san-francisco-jsgeht0r32d1'
type: 'job'
last_seen: '2026-10-26'
---

# AI Operations Engineer at Pulley

- **Company:** Pulley
- **Location:** San Francisco, CA
- **Compensation:** $150k–$190k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-26
- **Apply:** https://jobs.ashbyhq.com/withpulley/483cfca0-e069-4be9-b565-c8f7ef732a86

## Job description

## About Pulley

Pulley helps the country’s top architects, builders, and retailers speed up every project in their portfolio. With AI-powered permitting intelligence and expert guidance, we eliminate costly delays and bring predictability across the full lifecycle of commercial projects. Today, permitting is the slowest, most uncertain part of building, spread across 19,000+ jurisdictions with different rules, timelines, and surprises. Pulley gives project teams the clarity and predictability they need to move from planning to opening without delays. We support rollout programs for brands like J.Crew, Solidcore, and Hibbett Sports, as well as major data center buildouts, EV charging networks, and other commercial projects. Our platform dramatically reduces approval timelines, improves forecasting accuracy, and removes thousands of hours of manual work from design and construction teams. Founded in 2021, Pulley combines deep permitting expertise with purpose-built AI from people who have created products used by millions. We’re backed by CRV, Susa Ventures, Fifth Wall, and leaders from Plaid, Segment, ServiceTitan, and Procore.

## About the Role

We're hiring our founding AI Operations Engineer. You'll be a founding member of this team, building the tools, integrations, and automations that make Pulley fit seamlessly into how our strategic customers work, plus the agents and automations that take manual work off our Permit Ops team. You'll sit on our Engineering team and work across Permit Ops, customers, and Product. You'll find the process that's slowing people down, build the thing that fixes it, and keep improving it until it works.

## What You'll Do

External

- Work with our strategic customers, alongside the account leads who own the relationship, to understand how they run their rollouts and where Pulley needs to plug in
- Build integrations, data syncs, and AI workflows that connect Pulley to customers' systems, safely

Internal

- Sit with our Permit Ops PMs, map how work actually gets done, and spot what's worth automating and what should stay human
- Build fast, lightweight internal agents, tools, and automations that take manual research and admin work off their plate, alongside what's in the core product
- Make sure teams actually adopt and trust what you ship

Across both

- Build the evals and monitoring that tell us whether an AI workflow is getting it right
- Turn one-off fixes into reusable tools and playbooks that work for every customer and every PM
- Bring what you learn back to Product and Engineering so the platform gets better every week
- Push back when a request won't actually solve the problem

## Who You Are

- High slope. You learn fast and have a track record of leveling up quickly
- A builder mindset. You've shipped real AI tools or agents to solve complex problems
- Process-minded. You like figuring out how work actually gets done and making it faster, whether that's for a customer or your own team
- Solid engineering. You can build secure production systems, work with APIs and data, and debug systems you didn't build
- A clear communicator. You can work directly with customers and internal teams without needing someone to translate

Need to Have

- 3+ years of experience in software engineering, ops engineering, applied AI, or a similar hands-on building role
- CS or adjacent technical degree
- A track record of shipping AI-powered tools, agents, or automations that are still running in production (a portfolio or examples are a big plus)
- Fluency with AI coding and agent tooling like Claude Code or Cursor as a daily practice
- Solid engineering fundamentals: you can work with APIs and data, build reliable and secure systems, and debug things you didn't build
- Experience working directly with customers or external stakeholders
- Based in the San Francisco Bay Area and willing to work in person 4 days a week

Nice to Haves

- Experience in construction tech, govtech, proptech, or another domain where the hard part is messy real-world documents and processes
- Experience building internal tools or ops tooling (Retool, n8n, Zapier, MCP connectors, or custom)
- Experience designing evals or otherwise making LLM-powered workflows reliable in production
- Early-stage startup or founder experience
- Interest in helping build and eventually lead a team

## Why This Role

- Founding role: you shape what AIOps looks like at Pulley
- Big scope: customer integrations and internal tooling, across every product line we launch

## About Pulley

## Company Overview
- **One-liner**: Pulley makes permitting fast and predictable for commercial project teams, turning fragmented regulation into clear paths to approval.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, United States
- **Founded**: Year not publicly disclosed (seed funding raised in June 2022)
- **Founders**: Charlie Jacobson (CEO), Andreas Rotenberg (COO)

## Core Business
- **Industry**: Construction technology / Permitting software
- **Target Customers**: B2B – commercial construction project teams (owners, developers, architects, GCs)
- **Mission**: Help project teams break ground faster by compressing permitting from months to minutes.

## Products & Services
- **[Pulley Permitting Platform]**: SaaS platform that unites project stakeholders for submitting, tracking, and responding to permit comments, verifying requirements across 19,000+ jurisdictions, and securing approvals faster. Includes AI-powered requirement verification and expert support.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding $4.4M (Seed round of $4.4M in June 2022 led by Susa Ventures; Series A led by CRV and Susa Ventures) – powers more than $12 billion in construction across all 50 states
- **Notable Investors/Partners**: Susa Ventures, CRV; Customers include AutoZone, Starbucks, Prologis, JLL Design
- **Growth Signals**: 86 employees (+70% YoY), 20 active job postings, expanding into new states (NY, TX, CA, IL, etc.), and a 43.3% increase in LinkedIn followers over the past year.

## Competitive Advantages
- **Deep jurisdictional knowledge**: Platform covers 19,000+ unique jurisdictions and learns from every project.
- **AI + human expertise**: Combines AI that adapts to local codes with a team of permitting experts.
- **Speed**: Aims to reduce permitting time from months to days – directly addresses a market where 80% of construction time is spent before breaking ground.

## Strategic Focus
- Scale the platform across more U.S. jurisdictions.
- Continue hiring across engineering, product, permitting operations, and sales to support rapid growth.
- Build the infrastructure to make permitting a seamless, automated process for commercial projects.

## Why Work Here
- **Culture**: Values of Quick (bias to action, urgency), Kind (empathy and honest feedback), Crafty (quality and clever problem-solving). Autonomy, context, and trust are emphasized.
- **Work Model**: Hybrid – in-person optional in San Francisco and New York offices; remote-friendly.
- **Benefits**: Competitive salary, meaningful equity, comprehensive health/dental/vision, flexible PTO, 401(k).
- **Team**: Small, focused team (~86 people) where individual contributions are visible; cross-functional collaboration with engineers, permitting experts, and operators.

## Sources
1. [withpulley.com/company](https://www.withpulley.com/company)
2. [withpulley.com/careers](https://www.withpulley.com/careers)
3. [builtin.com/company/pulley-withpulleycom](https://builtin.com/company/pulley-withpulleycom)
4. [linkedin.com/company/pulley-permitting](https://www.linkedin.com/company/pulley-permitting)
5. [jobs.ashbyhq.com/withpulley](https://jobs.ashbyhq.com/withpulley)

## Other roles at Pulley

- [Senior/Staff Product Designer](https://feeny.ai/job/senior-staff-product-designer-pulley-san-francisco-tgp6cbgnrndr) — San Francisco, CA
- [Associate Project Manager, Permitting [Oregon]](https://feeny.ai/job/associate-project-manager-permitting-oregon-pulley-portland-w1q8y29kyv2z) — Portland, OR
- [Associate Project Manager, Permitting [Washington]](https://feeny.ai/job/associate-project-manager-permitting-washington-pulley-seattle-4p1ggv8m8nkz) — Seattle, WA
- [Associate Project Manager, Permitting [California]](https://feeny.ai/job/associate-project-manager-permitting-california-pulley-los-angeles-5rm5c5sw52j8) — Los Angeles, CA
- [Associate Project Manager, Permitting [Nevada]](https://feeny.ai/job/associate-project-manager-permitting-nevada-pulley-las-vegas-d71cmd9ppg0q) — Las Vegas, NV
- [Associate Project Manager, Permitting](https://feeny.ai/job/associate-project-manager-permitting-pulley-united-states-jt1dybyzpbyw) — United States
- [Head of Business Development and Partnerships](https://feeny.ai/job/head-of-business-development-and-partnerships-pulley-new-york-9qr8ta6f6t83) — New York, NY
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-pulley-new-york-3dv52jtwpc3g) — New York, NY
- [Applied AI Engineer](https://feeny.ai/job/applied-ai-engineer-pulley-san-francisco-h099v2b0e3vj) — San Francisco, CA
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-pulley-new-york-h27pdfqj089g) — New York, NY