---
title: 'AI Operations Manager at Assort Health'
canonical: 'https://feeny.ai/job/ai-operations-manager-assort-health-san-francisco-bw6pjyz30nzg'
type: 'job'
last_seen: '2026-09-10'
---

# AI Operations Manager at Assort Health

- **Company:** Assort Health
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/assorthealth/c54a2897-b9ae-456e-9319-a78cf24144e3

## Job description

Building Healthcare That Remembers Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to. At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 240 million patient interactions, 62,000 care protocols, 1.6 million decision pathways. We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent [$120 million Series C](https://www.assorthealth.com/blog/assort-health-raises-120-million-series-c-to-scale-largest-deployment-of-ai-agents-for-the-patient-journey) at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list! Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below.

## About the role

Assort Health builds specialty-specific AI agents for patient access — scheduling, triage, intake, referrals, refills, eligibility, and payments. We recently raised a $120M Series C led by Menlo Ventures at a $1.2B valuation, and revenue has grown 20x in 15 months.

This is a high-exposure operations role supporting our VP of APM across the business side of AI operations. You will build the tooling, reporting, and processes that keep agent quality high and let our team run implementations efficiently — and you will own the operating rhythm of the account portfolio, from weekly business reviews to enablement to the hiring pipeline. You make the whole APM organization run better.

## What you'll own

- Data and reporting. Own the dashboards and metrics the VP of APM and customers rely on — containment, resolution, PSAT, implementation velocity — reported on a reliable cadence.
- Automation and tooling. Build the tools and automations that keep agent quality high and make implementations faster. If the team does something twice by hand, you build the fix.
- Weekly business review. Lead the WBR across all accounts — strategic, enterprise, and mid-market — with a clear read on health, risk, and next actions for each.
- Enablement. Partner with the Enablement lead to drive training, playbooks, and readiness across the APM team.
- Hiring pipeline. Support recruiting operations for the APM org — pipeline tracking, scheduling coordination, and candidate experience.
- Cross-functional coordination. Work daily with Finance, Sales, Customer Service, and Implementation to keep accounts unblocked and information flowing.

## What we're looking for

Required

- 2–3 years of experience, ideally in MBB or top-tier professional services, or a comparably demanding operating role
- Engineering or technical degree from a top-tier, highly selective program
- Fluent and efficient with LLMs and AI agents — you use them daily to build, automate, and analyze; deep coding expertise is not required
- Experience running or supporting executive-level business reviews across strategic, enterprise, and mid-market accounts
- Cross-functional range — comfortable working with Finance, Sales, Customer Service, and Implementation in the same day
- Rigorous, detail-obsessed, and clear in writing; comfortable with ambiguity and fast iteration

## Nice to have

- Exposure to healthcare, EHR/PMS workflows, or another regulated environment
- Experience supporting recruiting or people operations at a fast-growing company

## Benefits & Perks for Assorties

- 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.
- 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
- 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
- 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
- 🏖 Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.
- 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
- 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
- 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
- 👵 401(k) – Build your retirement savings.

## How We Work & What We Value

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!

Please note: the Assort Health Talent Team will only email you from an [assorthealth.com](http://assorthealth.com) email address.

## About Assort Health

## Company Overview
- **One-liner**: Assort Health builds an AI-powered voice agent platform that automates the entire patient journey—from scheduling and intake to referrals and billing—for healthcare providers.
- **Entity Type**: Private (Series C, valuation $1.2B as of June 2026)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2023
- **Founders**: Jeffery L. (Founder & Co-CEO); additional co-founders not publicly named

## Core Business
- **Primary industry**: Healthcare technology (AI agents for patient access and engagement)
- **Target customers**: B2B – hospitals, multi-specialty clinics, and private practices (orthopedics, dermatology, optometry, and 20+ other specialties)
- **Mission**: “To make exceptional healthcare accessible anytime, anywhere, for anyone.”

## Products & Services
- **Assort AI Voice Agent**: Omnichannel (voice, text, web) AI agent that handles scheduling, intake, triage, referrals, billing, medication refills, lab requests, and care gap closure. Integrates deeply with EHR/PMS systems (e.g., Athenahealth). Trained on 190M+ patient interactions.
- **Assort Activate**: Outbound AI agent for proactive patient outreach—fills care gaps, reschedules appointments, accelerates referrals. Deployed across 1,000+ providers.

## Market Standing
- **Valuation / Market Cap**: $1.2 billion (Series C, June 2026)
- **Key Metric – Total Funding**: $222 million raised (including $120M Series C led by Menlo Ventures)
- **Notable Investors/Partners**: Menlo Ventures (lead), Lightspeed Venture Partners, Felicis, First Round Capital, Chemistry, Joe Montana, Tau Ventures, Quiet Capital
- **Growth Signals**:
  - 20× revenue growth in 2025
  - 434% employee headcount growth (YoY, to 122 people)
  - 190M+ patient interactions managed; average hold time reduced from 11 minutes to 1 minute
  - 98%+ resolution rate and 99% scheduling accuracy
  - 4.3/5 patient satisfaction (over 344K reviews)
  - Named to CB Insights 100 Most Innovative AI Startups 2026

## Competitive Advantages
- **Deepest healthcare-specific dataset**: 190M+ interactions across 20+ specialties, enabling AI that handles complex provider protocols and insurance workflows out of the box.
- **Integration breadth**: 15+ platform integrations including the industry’s most robust Athenahealth integration; also works with Epic, NextGen, and other EHRs.
- **Proven ROI**: Practices see 115% revenue lift per 100 providers, 5% increase in appointment volume, 89% reduction in hold times, and 200% labor capacity.
- **Patient experience focus**: Personalized, context-aware conversations that make patients feel “seen” across every interaction.

## Strategic Focus
- **Scale deployment of AI agents across the full patient journey**: Expand from inbound scheduling to outbound activation (Activate), referrals, payments, and care gap closure.
- **Deepen specialty-specific capabilities**: The platform is purpose-built for specialties rather than general-purpose, aiming to capture more of the $300B patient access market.
- **Grow enterprise footprint**: With 1,000+ providers already using Activate, the company is targeting large health systems and multi-site provider groups.
- **Talent acquisition**: Rapidly hiring across engineering, AI, product, sales, and customer success (51 active job postings as of June 2026).

## Why Work Here
- **Culture & mission**: Employees describe a strong mission-driven environment (“healthcare that remembers”) with a 4.5/5 employer rating on LinkedIn (13 reviews). Culture score 4.4/5, career growth 4.4/5.
- **Work environment**: Headquarters in San Francisco (880 Harrison St, Suite 203). Remote/hybrid policy not explicitly stated, but operations span 6 countries (US, Canada, Japan, India, Brazil, Philippines), suggesting flexibility.
- **Engineering & AI focus**: 27% of employees are in technical roles. The company uses cutting-edge LLMs and speech AI, offering engineers a chance to work on real-world healthcare impact at massive scale.
- **Perks & trajectory**: Hyper-growth (434% headcount increase, 20× revenue growth) offers rapid career advancement. Employee compensation rated 4.3/5.

## Sources
1. [assorthealth.com](https://www.assorthealth.com/)
2. [assorthealth.com/careers](https://www.assorthealth.com/careers)
3. [assorthealth.com/press](https://www.assorthealth.com/press)
4. [cbinsights.com](https://www.cbinsights.com/company/assort-health)
5. [linkedin.com/company/assorthealth](https://www.linkedin.com/company/assorthealth)

## Other roles at Assort Health

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- [Senior Software Engineer - Product](https://feeny.ai/job/senior-software-engineer-product-assort-health-san-francisco-mppe6em3tqhk) — San Francisco, CA
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