--- title: 'AI Ops Engineer - GTM at Tapcart Inc.' canonical: 'https://feeny.ai/job/ai-ops-engineer-gtm-tapcart-inc-santa-monica-4c7jnmhgergv' type: 'job' last_seen: '2026-09-09' --- # AI Ops Engineer - GTM at Tapcart Inc. - **Company:** Tapcart Inc. - **Location:** Santa Monica, CA - **Compensation:** $90k–$140k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-22 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/tapcart/a2be92a5-27fb-443b-93ba-08d53dd7ca09 ## Job description ## ABOUT TAPCART At Tapcart, we believe every brand needs a direct relationship with their customers - one they actually own. We're the mobile commerce engine that powers shopping for Shopify's fastest-growing brands. $15B+ in revenue processed. 200M+ shoppers worldwide. Brands like Princess Polly, Béis, Forever 21, and Young LA rely on us to power a large portion of their revenue. We're a lean team with minimal management and big autonomy. Everyone here builds - engineers, product, leadership, and GTM. We use our own platform, we talk to merchants daily, and we ship constantly. Backed by Shopify, Silver Lake, and other top VCs. Profitable and growing! ## ABOUT THE ROLE Tapcart has been building a fleet of AI agents that run real work across the company. On the go-to-market side, that means OpenClaw agents and agentic workflows that plug directly into how our Sales, Marketing, Account Management, and Partnerships teams operate. We're looking for an AI Ops Engineer to partner with the Founder/CEO and VP Operations to build out the skills, workflows, and automations that make those agents genuinely useful. You'll be turning "wouldn't it be great if the agent could just do X" into shipped capability. This is a hands-on builder role: you're writing the agent skills, wiring up the integrations, and closing the loop between what GTM teams need and what the agents can actually do. It's a rare seat - you'll be at the center of how a company actually operationalizes AI agents, not on the sidelines theorizing about it. ## WHY YOU SHOULD JOIN TAPCART - You want to work with colleagues who have high standards and who love building beautiful, performant software - You want outsized ownership and visibility early in your career - reporting directly to the Founder/CEO (who also leads our Product & Eng teams) and VP Operations, not buried a few layers down - You want to spend your early career building AI agents that people actually depend on every day, not prototypes that never ship We deeply care about using AI in our work. Don't proceed with applying if: - You don't love agents / don't use them daily - You don't value craft and cannot speak to software that inspires you ## WHAT YOU'LL DO - Build and maintain OpenClaw (& other agentic) skills and workflows across the GTM org - Partner with Sales, Marketing, CS/AM, and Partnerships to find high-leverage tasks worth automating, then ship them - Wire agents into the tools GTM already lives in - connecting APIs, data sources, and third-party services - Prototype fast, get it in front of real users, iterate on feedback - Own reliability: when an agent workflow breaks, you diagnose and fix it ## QUALIFICATIONS - 0-2 years of experience - new grads and early-career builders welcome! - Hands-on OpenClaw or agentic experience (e.g., Hermes Agent, LangChain, AutoGPT, and custom LLM/API projects) is a must. You've built agent skills/workflows and know how the framework actually behaves, not just in theory. Bonus if you have experience with AI asset generation, security and compliance. - A genuine go-getter - you don't wait to be told what to build. You spot the problem, propose the fix, and ship it. - Comfortable picking up new tools fast (our stack is easy; adaptability matters more than any specific line item on your resume) - Clear communicator who can talk to executives and GTM teams and collaboratively translate their needs into working automation - A Github that is more green than black ## NICE TO HAVE - A track record of side projects, hackathons, or things you built just because you wanted them to exist - Experience with Zapier, n8n, or similar automation platforms - Bonus if you've touched a modern cloud/data stack (we run on GCP, MongoDB, and ClickHouse) - but we'll teach you what you need ## SALARY RANGE $90,000 - $140,000 (depending on experience level) ## BENEFITS Competitive salary and equity. Medical, dental, vision. 401(k). Flexible PTO. Remote-friendly. Home office stipend. Quarterly merchant stipend. Lots of swag drops. ## HOW TO APPLY Skip the cover letter. Send us a link to something you've built - a GitHub repo, an agent project, anything you're proud of - along with your resume. ## About Tapcart Inc. ## Company Overview - **One-liner**: Tapcart is a mobile commerce platform that enables Shopify brands to build, manage, and optimize fully personalized mobile shopping apps. - **Entity Type**: Private (Series B – latest round $65M led by Left Lane Capital) - **Headquarters**: Santa Monica, California, United States - **Founded**: 2017 - **Founders**: Eric Netsch (Founder & CEO) ## Core Business - **Primary industry**: Technology, Information and Internet (e-commerce infrastructure) - **Target customers**: B2B – Shopify merchants ranging from emerging DTC brands to established labels (2,000+ brands including LSKD, Shoe Palace, BÉIS, Princess Polly, BYLT Basics) - **Mission/purpose**: “Empower brands to create mobile moments that matter” (LinkedIn); website tagline: “Welcome to the future of mobile commerce” ## Products & Services - **Mobile App Builder (Tapcart Platform)**: No-code app design and management for Shopify stores – fully custom storefronts with loyalty centers, custom onboarding, and limitless design flexibility. - **AI-Powered Marketing Suite**: Includes AI push notifications, personalized “For You” feeds, in-app pop-overs, segmentation, A/B testing, and automated campaign workflows. - **AI Autopilot**: Agentic AI that syncs content, surfaces recommendations, and manages the app autonomously. - **Personalization Engine**: 1:1 shopper experiences based on behavioral data (searches, taps, cart adds) from over 100M processed orders. - **Developer Tools**: New developer docs and APIs for deeper customization. All offerings are SaaS (cloud-based, subscription). ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric**: Total funding – $84.1M raised across 5 rounds (Seed rounds 2018/2019, Series A $10M in 2020, Series B $65M in 2021) - **Notable Investors / Partners**: Left Lane Capital (lead Series B), SignalFire (lead Series A), Greycroft (lead Seed), Luma Launch, Shopify Ventures (portfolio company) - **Growth Signals**: - Processed over $9 billion in sales for DTC brands - 28 million+ hours spent shopping in Tapcart-powered apps - 2,000+ merchant customers - Headcount: 73 employees (operates in 5 countries), though down 20% YoY - Active hiring (5 open roles as of mid-2026), with +25% monthly job posting growth ## Competitive Advantages - **Deep Shopify integration** – built specifically for Shopify merchants, leveraging Shopify’s ecosystem and data. - **AI-driven personalization at scale** – uses proprietary data from over 100M orders to tailor every shopper’s experience (feeds, offers, notifications). - **“Autopilot” capability** – reduces manual merchandising and campaign management, a moat as competitors may lack such autonomous features. - **Large reference customer base** – proven with top DTC brands, creating network effects and trust. ## Strategic Focus - **AI-first automation** – making app management fully autonomous through agentic AI (AI App Studio, Autopilot). - **Expanding marketing suite** – adding loyalty centers, custom onboarding, and deeper personalization tokens. - **Remote-first scaling** – maintaining a distributed team across the US, India, Argentina, Portugal, and Canada. - **Developer experience** – new developer docs to attract technical teams and extend platform capabilities. ## Why Work Here - **Remote-first culture** – “Work, your way, wherever you are” – home office setup budget provided. - **Benefits**: Health & wellness coverage (medical, dental, vision + HSA), 401(k), equity, flexible PTO, 11 paid holidays, paid parental leave (birthing, non-birthing, adoption, foster). - **Perks**: Shopping stipend to use on Tapcart merchant apps, one-time home office stipend. - **Culture**: “Wildcards welcome” – values include “Caring” and emphasis on impact at the intersection of tech, commerce, and entrepreneurship. - **Engineering focus**: Senior React Mobile Engineer, Senior Fullstack Software Engineer roles open; small engineering team (25 technical staff) offers ownership and visibility. - **Interview process**: 3 steps (intro chat, hiring manager, team meet) – designed to be smooth and transparent. ## Sources 1. [tapcart.com](https://www.tapcart.com/) – product features, AI capabilities, customer metrics 2. [tapcart.com/careers](https://www.tapcart.com/careers) – benefits, remote policy, open roles 3. [linkedin.com/company/tapcart](https://www.linkedin.com/company/tapcart) – company details, funding, headcount, executives, financials 4. [builtin.com/company/tapcart/faq/workplace-perception](https://builtin.com/company/tapcart/faq/workplace-perception) – workplace perception (2026) ## Other roles at Tapcart Inc. - [Technical Support Agent - UK](https://feeny.ai/job/technical-support-agent-uk-tapcart-inc-london-wcfhjx4xf82e) — London, United Kingdom - [Strategic Account Executive (NY/LA)](https://feeny.ai/job/strategic-account-executive-ny-la-tapcart-inc-santa-monica-z46x4he0kgnt) — Santa Monica, CA - [Senior Account Executive (NY/LA)](https://feeny.ai/job/senior-account-executive-ny-la-tapcart-inc-santa-monica-pd3j4eg0nd0j) — Santa Monica, CA - [Account Executive (NY/LA)](https://feeny.ai/job/account-executive-ny-la-tapcart-inc-santa-monica-8p9vj236gdcn) — Santa Monica, CA - [Demand Gen Director](https://feeny.ai/job/demand-gen-director-tapcart-inc-united-states-3psj4w9ssewr) — United States - [Sr. React Native Engineer](https://feeny.ai/job/sr-react-native-engineer-tapcart-inc-santa-monica-rcsh307wypah) — Santa Monica, CA - [Sr. Full Stack Engineer](https://feeny.ai/job/sr-full-stack-engineer-tapcart-inc-santa-monica-yk3402gsv6pn) — Santa Monica, CA - [Sr. Product Engineer](https://feeny.ai/job/sr-product-engineer-tapcart-inc-santa-monica-4pas5shcy9es) — Santa Monica, CA - [Sr. AI Engineer](https://feeny.ai/job/sr-ai-engineer-tapcart-inc-santa-monica-6xxtasy9tfe1) — Santa Monica, CA - [Sr. Software Engineer](https://feeny.ai/job/sr-software-engineer-tapcart-inc-santa-monica-j13t4y6sqymn) — Santa Monica, CA